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Hey.

I’ve seen a similar behaviour from one of the major survey platforms, I think.

Just curious, but did you try tabbing throught eh questions? When you do that, I bet you JAWS will speak the question. Ti’s almost like the question is something similar to alt text rather than regular text on the page. It can’t logically be alt text, but you can’t more around it the way you normally would if you want to closely examine the question. It’s a bit irritating.

Hi all,

I was just taking a required test here at work.  I’ve used this system for several years, as we are required to take several compliance tests over the course of each year.  The test is multiple choice and each question starts with a heading, then there is some text with the question, then the radio buttons for the multiple choice answers.  The layout doesn’t seen to be different,  but this is the second time I can recall where JAWS wasn’t reading the text of the question. I would hear JAWS say something like Heading 2, Question 3, then it would immediately jump to the radio button answers. I went back to the header and brough the JAWS cursor to that spot, then could read line by line to hear the text.  Out of curiosity, I turned off JAWS and launched Narrator.  While I’m not proficient with Narrator, arrowing down the page read everything as expected and I was able to take the test.  I should probably do a little more experimenting on my part before reporting this as an accessibility bug with my company training team, but wondered if anyone might have an idea why the text could be seen by Narrator and the JAWS cursor, but not the virtual cursor.  I think I toggle forms mode on an off, so I don’t think that had anything to do with it.   I don’t think I have JAWS 2022 customized in any way that would impact this. As I said, I recall this happening one other time, but these tests are sporadic, so I cannot say for sure if it was the last time I took a test.  That would be my guess, though. The tests used to read just fine, so they likely changed something in the coding.  I should have thought to go to default JAWS settings as a test.  I’ll need to find another test I can practice on, since I passed this one.

Using MS Edge, in Windows 10 with JAWS 2022

Robin  

KeyCorp Public

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The sender of this communication is a licensed securities representative employed by or associated with KeyBanc Capital Markets Inc. Member FINRA/SIPC and may also represent KeyBank National Association (“KeyBank N.A.”). Securities products and services are offered by KeyBanc Capital Markets Inc. Banking products and services are offered by KeyBank N.A.

127 Public Square, Cleveland, OH 44114

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WARNING: This email originated externally. Exercise caution. Think before clicking links or opening attachments.

Hey.

I’ve seen a similar behaviour from one of the major survey platforms, I think.

Just curious, but did you try tabbing throught eh questions? When you do that, I bet you JAWS will speak the question. Ti’s almost like the question is something similar to alt text rather than regular text on the page. It can’t logically be alt text, but you can’t more around it the way you normally would if you want to closely examine the question. It’s a bit irritating.

Hi all,

I was just taking a required test here at work.  I’ve used this system for several years, as we are required to take several compliance tests over the course of each year.  The test is multiple choice and each question starts with a heading, then there is some text with the question, then the radio buttons for the multiple choice answers.  The layout doesn’t seen to be different,  but this is the second time I can recall where JAWS wasn’t reading the text of the question. I would hear JAWS say something like Heading 2, Question 3, then it would immediately jump to the radio button answers. I went back to the header and brough the JAWS cursor to that spot, then could read line by line to hear the text.  Out of curiosity, I turned off JAWS and launched Narrator.  While I’m not proficient with Narrator, arrowing down the page read everything as expected and I was able to take the test.  I should probably do a little more experimenting on my part before reporting this as an accessibility bug with my company training team, but wondered if anyone might have an idea why the text could be seen by Narrator and the JAWS cursor, but not the virtual cursor.  I think I toggle forms mode on an off, so I don’t think that had anything to do with it.   I don’t think I have JAWS 2022 customized in any way that would impact this. As I said, I recall this happening one other time, but these tests are sporadic, so I cannot say for sure if it was the last time I took a test.  That would be my guess, though. The tests used to read just fine, so they likely changed something in the coding.  I should have thought to go to default JAWS settings as a test.  I’ll need to find another test I can practice on, since I passed this one.

Using MS Edge, in Windows 10 with JAWS 2022

Robin  

KeyCorp Public

KeyBanc Capital Markets Inc. prohibits the use of texts or other unapproved messaging applications for business purposes.

This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. No confidentiality or privilege is waived or lost as a result of any transmission errors. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.

This communication is for informational purposes only, is not an offer, solicitation, recommendation or commitment for any transaction or to buy or sell any security or other financial product, and is not intended as investment advice or as a confirmation of any transaction. Any market price, indicative value, estimate, view, opinion, data or other information herein is not warranted as to completeness or accuracy, is subject to change without notice, and KeyBanc Capital Markets Inc. accepts no liability for its use or to update or keep it current. Any views or opinions are those of the individual sender, not necessarily of KeyBanc Capital Markets Inc.

The sender of this communication is a licensed securities representative employed by or associated with KeyBanc Capital Markets Inc. Member FINRA/SIPC and may also represent KeyBank National Association (“KeyBank N.A.”). Securities products and services are offered by KeyBanc Capital Markets Inc. Banking products and services are offered by KeyBank N.A.

127 Public Square, Cleveland, OH 44114

If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.