moderated Website error messages


Barbara Sheinbein
 

Hi Everyone,

 

Something has happened from time to time, and I am looking for a better way to handle this.

 

I had to set up at a website my profile which included creating a username and password.  When I entered on Next, I was still on the same screen.  This told me that I had an error.  I could not find the error message and I went carefully from top to bottom.  I also reviewed the fields I had entered and did not pick up the error.  Later I had my sighted sister help and she was seeing messages in a box.  We got all resolved at this website.  I asked her later what she recalled about the error message’s appearance.  All she could recall that it was in a box.  I did not hear anything like error or please correct.

 

Was there a better way for me to handle this on my own?

 

I was using Windows 10, Chrome and JAWS 2022.

 

Thanks in advance for any ideas.

 

Barbara


Gene Warner
 

I don't know if this is your specific problem, but I have encountered sites where the error messages are displayed as graphics, sure they look like text to a sighted person, but to the screen reader they are graphics which it can't read without being able to run it through OCR first.

Gene...

On 7/11/2022 10:17 AM, Barbara Sheinbein wrote:
Hi Everyone,
Something has happened from time to time, and I am looking for a better way to handle this.
I had to set up at a website my profile which included creating a username and password.  When I entered on Next, I was still on the same screen.  This told me that I had an error.  I could not find the error message and I went carefully from top to bottom.  I also reviewed the fields I had entered and did not pick up the error.  Later I had my sighted sister help and she was seeing messages in a box.  We got all resolved at this website.  I asked her later what she recalled about the error message’s appearance.  All she could recall that it was in a box. I did not hear anything like error or please correct.
Was there a better way for me to handle this on my own?
I was using Windows 10, Chrome and JAWS 2022.
Thanks in advance for any ideas.
Barbara


Barbara Sheinbein
 

That is possible.

Barbara

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gene Warner
Sent: Monday, July 11, 2022 10:13 AM
To: main@jfw.groups.io
Subject: Re: Website error messages

I don't know if this is your specific problem, but I have encountered sites where the error messages are displayed as graphics, sure they look like text to a sighted person, but to the screen reader they are graphics which it can't read without being able to run it through OCR first.

Gene...


On 7/11/2022 10:17 AM, Barbara Sheinbein wrote:
Hi Everyone,

Something has happened from time to time, and I am looking for a
better way to handle this.

I had to set up at a website my profile which included creating a
username and password. When I entered on Next, I was still on the
same screen. This told me that I had an error. I could not find the
error message and I went carefully from top to bottom. I also
reviewed the fields I had entered and did not pick up the error.
Later I had my sighted sister help and she was seeing messages in a
box. We got all resolved at this website. I asked her later what she
recalled about the error message’s appearance. All she could recall that it was in a box.
I did not hear anything like error or please correct.

Was there a better way for me to handle this on my own?

I was using Windows 10, Chrome and JAWS 2022.

Thanks in advance for any ideas.

Barbara


Gene Warner
 

You could find out if the error messages are graphics by having a sighted person try to select a few characters from one of the error messages. If it is a graphic, they'll only be able to select the whole message, not just a few characters.

Gene...

On 7/11/2022 12:14 PM, Barbara Sheinbein wrote:
That is possible.
Barbara
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gene Warner
Sent: Monday, July 11, 2022 10:13 AM
To: main@jfw.groups.io
Subject: Re: Website error messages
I don't know if this is your specific problem, but I have encountered sites where the error messages are displayed as graphics, sure they look like text to a sighted person, but to the screen reader they are graphics which it can't read without being able to run it through OCR first.
Gene...
On 7/11/2022 10:17 AM, Barbara Sheinbein wrote:
Hi Everyone,

Something has happened from time to time, and I am looking for a
better way to handle this.

I had to set up at a website my profile which included creating a
username and password. When I entered on Next, I was still on the
same screen. This told me that I had an error. I could not find the
error message and I went carefully from top to bottom. I also
reviewed the fields I had entered and did not pick up the error.
Later I had my sighted sister help and she was seeing messages in a
box. We got all resolved at this website. I asked her later what she
recalled about the error message’s appearance. All she could recall that it was in a box.
I did not hear anything like error or please correct.

Was there a better way for me to handle this on my own?

I was using Windows 10, Chrome and JAWS 2022.

Thanks in advance for any ideas.

Barbara


Adrian Spratt
 

Barbara,

When this happens to me, I use the JAWS version of screen refresh by pressing JAWS key-escape. If that doesn't work, try the Windows F5 refresh followed by the same Jaws key combo.

--
My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Barbara Sheinbein
Sent: Monday, July 11, 2022 12:14 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

That is possible.

Barbara


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gene Warner
Sent: Monday, July 11, 2022 10:13 AM
To: main@jfw.groups.io
Subject: Re: Website error messages

I don't know if this is your specific problem, but I have encountered sites where the error messages are displayed as graphics, sure they look like text to a sighted person, but to the screen reader they are graphics which it can't read without being able to run it through OCR first.

Gene...


On 7/11/2022 10:17 AM, Barbara Sheinbein wrote:
Hi Everyone,

Something has happened from time to time, and I am looking for a
better way to handle this.

I had to set up at a website my profile which included creating a
username and password. When I entered on Next, I was still on the
same screen. This told me that I had an error. I could not find the
error message and I went carefully from top to bottom. I also
reviewed the fields I had entered and did not pick up the error.
Later I had my sighted sister help and she was seeing messages in a
box. We got all resolved at this website. I asked her later what she
recalled about the error message’s appearance. All she could recall that it was in a box.
I did not hear anything like error or please correct.

Was there a better way for me to handle this on my own?

I was using Windows 10, Chrome and JAWS 2022.

Thanks in advance for any ideas.

Barbara


JM Casey
 

If you hit refresh on the browser though, it will clear any form data you have entered. You might or might not get a warning about this, depending on the webpage and how it's designed.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: July 11, 2022 05:20 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

Barbara,

When this happens to me, I use the JAWS version of screen refresh by pressing JAWS key-escape. If that doesn't work, try the Windows F5 refresh followed by the same Jaws key combo.

--
My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Barbara Sheinbein
Sent: Monday, July 11, 2022 12:14 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

That is possible.

Barbara


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gene Warner
Sent: Monday, July 11, 2022 10:13 AM
To: main@jfw.groups.io
Subject: Re: Website error messages

I don't know if this is your specific problem, but I have encountered sites where the error messages are displayed as graphics, sure they look like text to a sighted person, but to the screen reader they are graphics which it can't read without being able to run it through OCR first.

Gene...


On 7/11/2022 10:17 AM, Barbara Sheinbein wrote:
Hi Everyone,

Something has happened from time to time, and I am looking for a
better way to handle this.

I had to set up at a website my profile which included creating a
username and password. When I entered on Next, I was still on the
same screen. This told me that I had an error. I could not find the
error message and I went carefully from top to bottom. I also
reviewed the fields I had entered and did not pick up the error.
Later I had my sighted sister help and she was seeing messages in a
box. We got all resolved at this website. I asked her later what she
recalled about the error message’s appearance. All she could recall that it was in a box.
I did not hear anything like error or please correct.

Was there a better way for me to handle this on my own?

I was using Windows 10, Chrome and JAWS 2022.

Thanks in advance for any ideas.

Barbara


Adrian Spratt
 

Quite right, JM. that's why I suggest using the JAWS refresh-like command before resorting to F5. With the JAWS command, you don't lose data. At any rate, I never have.

--
My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of JM Casey
Sent: Monday, July 11, 2022 6:08 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

If you hit refresh on the browser though, it will clear any form data you have entered. You might or might not get a warning about this, depending on the webpage and how it's designed.


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: July 11, 2022 05:20 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

Barbara,

When this happens to me, I use the JAWS version of screen refresh by pressing JAWS key-escape. If that doesn't work, try the Windows F5 refresh followed by the same Jaws key combo.

--
My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Barbara Sheinbein
Sent: Monday, July 11, 2022 12:14 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

That is possible.

Barbara


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gene Warner
Sent: Monday, July 11, 2022 10:13 AM
To: main@jfw.groups.io
Subject: Re: Website error messages

I don't know if this is your specific problem, but I have encountered sites where the error messages are displayed as graphics, sure they look like text to a sighted person, but to the screen reader they are graphics which it can't read without being able to run it through OCR first.

Gene...


On 7/11/2022 10:17 AM, Barbara Sheinbein wrote:
Hi Everyone,

Something has happened from time to time, and I am looking for a
better way to handle this.

I had to set up at a website my profile which included creating a
username and password. When I entered on Next, I was still on the
same screen. This told me that I had an error. I could not find the
error message and I went carefully from top to bottom. I also
reviewed the fields I had entered and did not pick up the error.
Later I had my sighted sister help and she was seeing messages in a
box. We got all resolved at this website. I asked her later what she
recalled about the error message’s appearance. All she could recall that it was in a box.
I did not hear anything like error or please correct.

Was there a better way for me to handle this on my own?

I was using Windows 10, Chrome and JAWS 2022.

Thanks in advance for any ideas.

Barbara


JM Casey
 

Yeah, f5 actually reloads the webpage -- jaws refresh just refreshes jaws video buffer. It might also have an effect on the screen itself, I'm not sure if it does or not.
The problem the OP had was specifically in a form field, so refreshing the webpage and killing the form data would remove the error, but then she'd have to start over again, and *still* not know what the error is.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: July 11, 2022 06:20 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

Quite right, JM. that's why I suggest using the JAWS refresh-like command before resorting to F5. With the JAWS command, you don't lose data. At any rate, I never have.

--
My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of JM Casey
Sent: Monday, July 11, 2022 6:08 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

If you hit refresh on the browser though, it will clear any form data you have entered. You might or might not get a warning about this, depending on the webpage and how it's designed.


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: July 11, 2022 05:20 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

Barbara,

When this happens to me, I use the JAWS version of screen refresh by pressing JAWS key-escape. If that doesn't work, try the Windows F5 refresh followed by the same Jaws key combo.

--
My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Barbara Sheinbein
Sent: Monday, July 11, 2022 12:14 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

That is possible.

Barbara


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gene Warner
Sent: Monday, July 11, 2022 10:13 AM
To: main@jfw.groups.io
Subject: Re: Website error messages

I don't know if this is your specific problem, but I have encountered sites where the error messages are displayed as graphics, sure they look like text to a sighted person, but to the screen reader they are graphics which it can't read without being able to run it through OCR first.

Gene...


On 7/11/2022 10:17 AM, Barbara Sheinbein wrote:
Hi Everyone,

Something has happened from time to time, and I am looking for a
better way to handle this.

I had to set up at a website my profile which included creating a
username and password. When I entered on Next, I was still on the
same screen. This told me that I had an error. I could not find the
error message and I went carefully from top to bottom. I also
reviewed the fields I had entered and did not pick up the error.
Later I had my sighted sister help and she was seeing messages in a
box. We got all resolved at this website. I asked her later what she
recalled about the error message’s appearance. All she could recall that it was in a box.
I did not hear anything like error or please correct.

Was there a better way for me to handle this on my own?

I was using Windows 10, Chrome and JAWS 2022.

Thanks in advance for any ideas.

Barbara


Adrian Spratt
 

JM,

Sorry to belabor this point, but I know of at least one website where F5 doesn't remove the new data. Don't ask me to explain how it could be. But I'd like to emphasize that the first thing to do is use the JAWS key-escape JAWS semi-refresh. Someone more techy than I can elaborate, but all this command does is arrange the data for JAWS to recognize. As far as I can tell, it doesn't alter the data in any way.

--
My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of JM Casey
Sent: Tuesday, July 12, 2022 2:20 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

Yeah, f5 actually reloads the webpage -- jaws refresh just refreshes jaws video buffer. It might also have an effect on the screen itself, I'm not sure if it does or not.
The problem the OP had was specifically in a form field, so refreshing the webpage and killing the form data would remove the error, but then she'd have to start over again, and *still* not know what the error is.


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: July 11, 2022 06:20 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

Quite right, JM. that's why I suggest using the JAWS refresh-like command before resorting to F5. With the JAWS command, you don't lose data. At any rate, I never have.

--
My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of JM Casey
Sent: Monday, July 11, 2022 6:08 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

If you hit refresh on the browser though, it will clear any form data you have entered. You might or might not get a warning about this, depending on the webpage and how it's designed.


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: July 11, 2022 05:20 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

Barbara,

When this happens to me, I use the JAWS version of screen refresh by pressing JAWS key-escape. If that doesn't work, try the Windows F5 refresh followed by the same Jaws key combo.

--
My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Barbara Sheinbein
Sent: Monday, July 11, 2022 12:14 PM
To: main@jfw.groups.io
Subject: Re: Website error messages

That is possible.

Barbara


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gene Warner
Sent: Monday, July 11, 2022 10:13 AM
To: main@jfw.groups.io
Subject: Re: Website error messages

I don't know if this is your specific problem, but I have encountered sites where the error messages are displayed as graphics, sure they look like text to a sighted person, but to the screen reader they are graphics which it can't read without being able to run it through OCR first.

Gene...


On 7/11/2022 10:17 AM, Barbara Sheinbein wrote:
Hi Everyone,

Something has happened from time to time, and I am looking for a
better way to handle this.

I had to set up at a website my profile which included creating a
username and password. When I entered on Next, I was still on the
same screen. This told me that I had an error. I could not find the
error message and I went carefully from top to bottom. I also
reviewed the fields I had entered and did not pick up the error.
Later I had my sighted sister help and she was seeing messages in a
box. We got all resolved at this website. I asked her later what she
recalled about the error message’s appearance. All she could recall that it was in a box.
I did not hear anything like error or please correct.

Was there a better way for me to handle this on my own?

I was using Windows 10, Chrome and JAWS 2022.

Thanks in advance for any ideas.

Barbara


Gene Warner
 

The insert+escape only refreshes the JAWS buffer so it has no effect on the web page you are currently viewing so filled in form fields will not loose their data.

F5 on the other hand reloads the currently viewed web page which usually causes any filled in form fields to be cleared.

Gene...

On 7/12/2022 5:15 PM, Adrian Spratt wrote:
JM,
Sorry to belabor this point, but I know of at least one website where F5 doesn't remove the new data. Don't ask me to explain how it could be. But I'd like to emphasize that the first thing to do is use the JAWS key-escape JAWS semi-refresh. Someone more techy than I can elaborate, but all this command does is arrange the data for JAWS to recognize. As far as I can tell, it doesn't alter the data in any way.
--
My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of JM Casey
Sent: Tuesday, July 12, 2022 2:20 PM
To: main@jfw.groups.io
Subject: Re: Website error messages
Yeah, f5 actually reloads the webpage -- jaws refresh just refreshes jaws video buffer. It might also have an effect on the screen itself, I'm not sure if it does or not.
The problem the OP had was specifically in a form field, so refreshing the webpage and killing the form data would remove the error, but then she'd have to start over again, and *still* not know what the error is.
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: July 11, 2022 06:20 PM
To: main@jfw.groups.io
Subject: Re: Website error messages
Quite right, JM. that's why I suggest using the JAWS refresh-like command before resorting to F5. With the JAWS command, you don't lose data. At any rate, I never have.
--
My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of JM Casey
Sent: Monday, July 11, 2022 6:08 PM
To: main@jfw.groups.io
Subject: Re: Website error messages
If you hit refresh on the browser though, it will clear any form data you have entered. You might or might not get a warning about this, depending on the webpage and how it's designed.
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: July 11, 2022 05:20 PM
To: main@jfw.groups.io
Subject: Re: Website error messages
Barbara,
When this happens to me, I use the JAWS version of screen refresh by pressing JAWS key-escape. If that doesn't work, try the Windows F5 refresh followed by the same Jaws key combo.
--
My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Barbara Sheinbein
Sent: Monday, July 11, 2022 12:14 PM
To: main@jfw.groups.io
Subject: Re: Website error messages
That is possible.
Barbara
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gene Warner
Sent: Monday, July 11, 2022 10:13 AM
To: main@jfw.groups.io
Subject: Re: Website error messages
I don't know if this is your specific problem, but I have encountered sites where the error messages are displayed as graphics, sure they look like text to a sighted person, but to the screen reader they are graphics which it can't read without being able to run it through OCR first.
Gene...
On 7/11/2022 10:17 AM, Barbara Sheinbein wrote:
Hi Everyone,

Something has happened from time to time, and I am looking for a
better way to handle this.

I had to set up at a website my profile which included creating a
username and password. When I entered on Next, I was still on the
same screen. This told me that I had an error. I could not find the
error message and I went carefully from top to bottom. I also
reviewed the fields I had entered and did not pick up the error.
Later I had my sighted sister help and she was seeing messages in a
box. We got all resolved at this website. I asked her later what she
recalled about the error message’s appearance. All she could recall that it was in a box.
I did not hear anything like error or please correct.

Was there a better way for me to handle this on my own?

I was using Windows 10, Chrome and JAWS 2022.

Thanks in advance for any ideas.

Barbara