Moderated Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hi Tom,
Rather than doing an update, did you try to download the full version from Freedom’s site and install it right on top of yours? That’s what you should do anyway because, too often the update doesn’t work right.
Ron & Globe
Sent: February 17, 2023 6:37 PM
To: 'jfw list' <jfw@groups.io>
Subject: FW: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello, everyone.
Below is the response I got from FS Technical Support regarding my issue of Jaws not talking me through the new Jaws update installation process.
I don’t find the response to be very helpful, since the only way I could replicate the issue would be to wait till the next Jaws update, and install it while on the phone with tech support.
I’m typically not a complainer, but I was hoping for a more useful response with work-arounds such as those that some of you have already outlined.
Tom Behler
From: support@... <support@...>
Sent: Friday, February 17, 2023 5:24 PM
To: tombehler@...
Cc: support@...; websiteformmonitor@...
Subject: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello Tom:
This is Dennis. Since there is no quick answer to your problem of JAWS not speaking during the upgrade process, it would be best for you to call our support line at (800)4444443, during normal business hours.
Please know all email communications in this thread will be automatically added to your case until the issue has been resolved.
If you need to contact us by telephone, use the number of 727)803-8600, and please reference the case number provided in the subject line of this message so we can better assist you.
Otherwise, if you need to contact a local dealer, you can use the following web site to find the contact information for a dealer near you.
https://support.freedomscientific.com/forms/dealerlocator
Kindly,
Dennis Godin
--------------- Original Message ---------------
From: [webmaster@...]
Sent: 2/16/2023 7:20 PM
To: support@...; websiteformmonitor@...
Subject: Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler)
First name | Tom |
Last name | Behler |
Phone number | (303) 775-1199 |
Email address | |
Country | USA |
Product name | Jaws |
Software/Firmware version | Jaws 2023 latest update |
Serial number | 41503 |
Brief description | Jaws does not speak to guide me through the process of installing latest Jaws 2023 update on new Windows 11 PC |
Steps to reproduce | I activate the executable file, and hear "Jaws install", but am not given any speech feedback about accepting the license agreement, and continuing on to the install process. I also am not notified when the update installation is finished. Alt tab does not help me re-gain focus if that is what's needed. |
Error messages | None |
Originated from Page |
ref:_00Df21A3ry._5006Q20m5wg:ref
Ron:
No, I just installed the update on top of the version of Jaws 2023 I already had.
I always keep things up to date, so the last version I had was the last update I had received until this week.
Tom Behler
Sent: Friday, February 17, 2023 8:06 PM
To: main@jfw.groups.io
Subject: Re: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hi Tom,
Rather than doing an update, did you try to download the full version from Freedom’s site and install it right on top of yours? That’s what you should do anyway because, too often the update doesn’t work right.
Ron & Globe
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: February 17, 2023 6:37 PM
To: 'jfw list' <jfw@groups.io>
Subject: FW: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello, everyone.
Below is the response I got from FS Technical Support regarding my issue of Jaws not talking me through the new Jaws update installation process.
I don’t find the response to be very helpful, since the only way I could replicate the issue would be to wait till the next Jaws update, and install it while on the phone with tech support.
I’m typically not a complainer, but I was hoping for a more useful response with work-arounds such as those that some of you have already outlined.
Tom Behler
From: support@... <support@...>
Sent: Friday, February 17, 2023 5:24 PM
To: tombehler@...
Cc: support@...; websiteformmonitor@...
Subject: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello Tom:
This is Dennis. Since there is no quick answer to your problem of JAWS not speaking during the upgrade process, it would be best for you to call our support line at (800)4444443, during normal business hours.
Please know all email communications in this thread will be automatically added to your case until the issue has been resolved.
If you need to contact us by telephone, use the number of 727)803-8600, and please reference the case number provided in the subject line of this message so we can better assist you.
Otherwise, if you need to contact a local dealer, you can use the following web site to find the contact information for a dealer near you.
https://support.freedomscientific.com/forms/dealerlocator
Kindly,
Dennis Godin
--------------- Original Message ---------------
From: [webmaster@...]
Sent: 2/16/2023 7:20 PM
To: support@...; websiteformmonitor@...
Subject: Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler)
First name | Tom |
Last name | Behler |
Phone number | (303) 775-1199 |
Email address | |
Country | USA |
Product name | Jaws |
Software/Firmware version | Jaws 2023 latest update |
Serial number | 41503 |
Brief description | Jaws does not speak to guide me through the process of installing latest Jaws 2023 update on new Windows 11 PC |
Steps to reproduce | I activate the executable file, and hear "Jaws install", but am not given any speech feedback about accepting the license agreement, and continuing on to the install process. I also am not notified when the update installation is finished. Alt tab does not help me re-gain focus if that is what's needed. |
Error messages | None |
Originated from Page |
ref:_00Df21A3ry._5006Q20m5wg:ref
I’ve been using JAWS for well over 20 years now. I have never had to do an update by going to the Freedom Scientific page. I have always completed the updates as they appear on my computers. I’ve never experienced any problems.
Lori Lynn
Sent: Friday, February 17, 2023 7:06 PM
To: main@jfw.groups.io
Subject: Re: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hi Tom,
Rather than doing an update, did you try to download the full version from Freedom’s site and install it right on top of yours? That’s what you should do anyway because, too often the update doesn’t work right.
Ron & Globe
From: main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Tom Behler
Sent: February 17, 2023 6:37 PM
To: 'jfw list' <jfw@groups.io>
Subject: FW: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello, everyone.
Below is the response I got from FS Technical Support regarding my issue of Jaws not talking me through the new Jaws update installation process.
I don’t find the response to be very helpful, since the only way I could replicate the issue would be to wait till the next Jaws update, and install it while on the phone with tech support.
I’m typically not a complainer, but I was hoping for a more useful response with work-arounds such as those that some of you have already outlined.
Tom Behler
From: support@... <support@...>
Sent: Friday, February 17, 2023 5:24 PM
To: tombehler@...
Cc: support@...;
websiteformmonitor@...
Subject: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello Tom:
This is Dennis. Since there is no quick answer to your problem of JAWS not speaking during the upgrade process, it would be best for you to call our support line at (800)4444443, during normal business hours.
Please know all email communications in this thread will be automatically added to your case until the issue has been resolved.
If you need to contact us by telephone, use the number of 727)803-8600, and please reference the case number provided in the subject line of this message so we can better assist you.
Otherwise, if you need to contact a local dealer, you can use the following web site to find the contact information for a dealer near you.
https://support.freedomscientific.com/forms/dealerlocator
Kindly,
Dennis Godin
--------------- Original Message ---------------
From: [webmaster@...]
Sent: 2/16/2023 7:20 PM
To: support@...;
websiteformmonitor@...
Subject: Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler)
|
First name |
Tom |
|
Last name |
Behler |
|
Phone number |
(303) 775-1199 |
|
Email address |
|
|
Country |
USA |
|
Product name |
Jaws |
|
Software/Firmware version |
Jaws 2023 latest update |
|
Serial number |
41503 |
|
Brief description |
Jaws does not speak to guide me through the process of installing latest Jaws 2023 update on new Windows 11 PC |
|
Steps to reproduce |
I activate the executable file, and hear "Jaws install", but am not given any speech feedback about accepting the license agreement, and continuing on to the install process. I also am not notified when the update installation is finished. Alt tab does not help me re-gain focus if that is what's needed. |
|
Error messages |
None |
|
Originated from Page |
ref:_00Df21A3ry._5006Q20m5wg:ref
I've had the same experience as yours; never a failure or botched update.
I don't doubt that the people reporting issues have had them; but I also
believe that Freedom Scientific does not see this a problem needing to be
addressed.
Until someone can actually replicate something, it is exceedingly to
solve.
Among others I have mentioned in a previous msg, it may involve a certain
processor, soundcard, speech synthesizer being used -- and we can do on
and on.
Not sure how this can be successfully debugged.
And if the work arounds work -- and Freedom Scientific doesn't view this
as an issue needing to be addressed -- just use the work arounds.
You are fortunate for , in my case, I have found the updates more troublesome than helpful.
I just go to web site and get updates.
Dan
Sent: Friday, February 17, 2023 10:02 PM
To: main@jfw.groups.io
Subject: Re: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
I’ve been using JAWS for well over 20 years now. I have never had to do an update by going to the Freedom Scientific page. I have always completed the updates as they appear on my computers. I’ve never experienced any problems.
Lori Lynn
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier
Sent: Friday, February 17, 2023 7:06 PM
To: main@jfw.groups.io
Subject: Re: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hi Tom,
Rather than doing an update, did you try to download the full version from Freedom’s site and install it right on top of yours? That’s what you should do anyway because, too often the update doesn’t work right.
Ron & Globe
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: February 17, 2023 6:37 PM
To: 'jfw list' <jfw@groups.io>
Subject: FW: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello, everyone.
Below is the response I got from FS Technical Support regarding my issue of Jaws not talking me through the new Jaws update installation process.
I don’t find the response to be very helpful, since the only way I could replicate the issue would be to wait till the next Jaws update, and install it while on the phone with tech support.
I’m typically not a complainer, but I was hoping for a more useful response with work-arounds such as those that some of you have already outlined.
Tom Behler
From: support@... <support@...>
Sent: Friday, February 17, 2023 5:24 PM
To: tombehler@...
Cc: support@...; websiteformmonitor@...
Subject: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello Tom:
This is Dennis. Since there is no quick answer to your problem of JAWS not speaking during the upgrade process, it would be best for you to call our support line at (800)4444443, during normal business hours.
Please know all email communications in this thread will be automatically added to your case until the issue has been resolved.
If you need to contact us by telephone, use the number of 727)803-8600, and please reference the case number provided in the subject line of this message so we can better assist you.
Otherwise, if you need to contact a local dealer, you can use the following web site to find the contact information for a dealer near you.
https://support.freedomscientific.com/forms/dealerlocator
Kindly,
Dennis Godin
--------------- Original Message ---------------
From: [webmaster@...]
Sent: 2/16/2023 7:20 PM
To: support@...; websiteformmonitor@...
Subject: Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler)
First name | Tom |
Last name | Behler |
Phone number | (303) 775-1199 |
Email address | |
Country | USA |
Product name | Jaws |
Software/Firmware version | Jaws 2023 latest update |
Serial number | 41503 |
Brief description | Jaws does not speak to guide me through the process of installing latest Jaws 2023 update on new Windows 11 PC |
Steps to reproduce | I activate the executable file, and hear "Jaws install", but am not given any speech feedback about accepting the license agreement, and continuing on to the install process. I also am not notified when the update installation is finished. Alt tab does not help me re-gain focus if that is what's needed. |
Error messages | None |
Originated from Page |
ref:_00Df21A3ry._5006Q20m5wg:ref