Moderated Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hi Tom,
After attending the meeting yesterday, I think calling support and referencing the case number when you do so they can see what has been discussed already would be a good idea.
Karen
Sent: Friday, February 17, 2023 6:37 PM
To: 'jfw list' <jfw@groups.io>
Subject: FW: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello, everyone.
Below is the response I got from FS Technical Support regarding my issue of Jaws not talking me through the new Jaws update installation process.
I don’t find the response to be very helpful, since the only way I could replicate the issue would be to wait till the next Jaws update, and install it while on the phone with tech support.
I’m typically not a complainer, but I was hoping for a more useful response with work-arounds such as those that some of you have already outlined.
Tom Behler
From: support@... <support@...>
Sent: Friday, February 17, 2023 5:24 PM
To: tombehler@...
Cc: support@...; websiteformmonitor@...
Subject: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello Tom:
This is Dennis. Since there is no quick answer to your problem of JAWS not speaking during the upgrade process, it would be best for you to call our support line at (800)4444443, during normal business hours.
Please know all email communications in this thread will be automatically added to your case until the issue has been resolved.
If you need to contact us by telephone, use the number of 727)803-8600, and please reference the case number provided in the subject line of this message so we can better assist you.
Otherwise, if you need to contact a local dealer, you can use the following web site to find the contact information for a dealer near you.
https://support.freedomscientific.com/forms/dealerlocator
Kindly,
Dennis Godin
--------------- Original Message ---------------
From: [webmaster@...]
Sent: 2/16/2023 7:20 PM
To: support@...; websiteformmonitor@...
Subject: Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler)
First name | Tom |
Last name | Behler |
Phone number | (303) 775-1199 |
Email address | |
Country | USA |
Product name | Jaws |
Software/Firmware version | Jaws 2023 latest update |
Serial number | 41503 |
Brief description | Jaws does not speak to guide me through the process of installing latest Jaws 2023 update on new Windows 11 PC |
Steps to reproduce | I activate the executable file, and hear "Jaws install", but am not given any speech feedback about accepting the license agreement, and continuing on to the install process. I also am not notified when the update installation is finished. Alt tab does not help me re-gain focus if that is what's needed. |
Error messages | None |
Originated from Page |
ref:_00Df21A3ry._5006Q20m5wg:ref
But, as I said earlier, the only way I can replicate the problem is to actually have them see it when trying to install a new update on the Windows 11 PC.
For that reason, I see no benefit in calling them now, since I very clearly outlined the issue in my initial tech support quiry.
Am I missing something here?
Tom Behler
Sent: Friday, February 17, 2023 6:40 PM
To: main@jfw.groups.io
Subject: Re: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hi Tom,
After attending the meeting yesterday, I think calling support and referencing the case number when you do so they can see what has been discussed already would be a good idea.
Karen
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: Friday, February 17, 2023 6:37 PM
To: 'jfw list' <jfw@groups.io>
Subject: FW: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello, everyone.
Below is the response I got from FS Technical Support regarding my issue of Jaws not talking me through the new Jaws update installation process.
I don’t find the response to be very helpful, since the only way I could replicate the issue would be to wait till the next Jaws update, and install it while on the phone with tech support.
I’m typically not a complainer, but I was hoping for a more useful response with work-arounds such as those that some of you have already outlined.
Tom Behler
From: support@... <support@...>
Sent: Friday, February 17, 2023 5:24 PM
To: tombehler@...
Cc: support@...; websiteformmonitor@...
Subject: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello Tom:
This is Dennis. Since there is no quick answer to your problem of JAWS not speaking during the upgrade process, it would be best for you to call our support line at (800)4444443, during normal business hours.
Please know all email communications in this thread will be automatically added to your case until the issue has been resolved.
If you need to contact us by telephone, use the number of 727)803-8600, and please reference the case number provided in the subject line of this message so we can better assist you.
Otherwise, if you need to contact a local dealer, you can use the following web site to find the contact information for a dealer near you.
https://support.freedomscientific.com/forms/dealerlocator
Kindly,
Dennis Godin
--------------- Original Message ---------------
From: [webmaster@...]
Sent: 2/16/2023 7:20 PM
To: support@...; websiteformmonitor@...
Subject: Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler)
First name | Tom |
Last name | Behler |
Phone number | (303) 775-1199 |
Email address | |
Country | USA |
Product name | Jaws |
Software/Firmware version | Jaws 2023 latest update |
Serial number | 41503 |
Brief description | Jaws does not speak to guide me through the process of installing latest Jaws 2023 update on new Windows 11 PC |
Steps to reproduce | I activate the executable file, and hear "Jaws install", but am not given any speech feedback about accepting the license agreement, and continuing on to the install process. I also am not notified when the update installation is finished. Alt tab does not help me re-gain focus if that is what's needed. |
Error messages | None |
Originated from Page |
ref:_00Df21A3ry._5006Q20m5wg:ref
Hi Tom,
The missing something is the reason I suggested you call. You won’t know until you do.
Karen
Sent: Friday, February 17, 2023 6:43 PM
To: main@jfw.groups.io
Subject: Re: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
But, as I said earlier, the only way I can replicate the problem is to actually have them see it when trying to install a new update on the Windows 11 PC.
For that reason, I see no benefit in calling them now, since I very clearly outlined the issue in my initial tech support quiry.
Am I missing something here?
Tom Behler
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Karen Reynolds
Sent: Friday, February 17, 2023 6:40 PM
To: main@jfw.groups.io
Subject: Re: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hi Tom,
After attending the meeting yesterday, I think calling support and referencing the case number when you do so they can see what has been discussed already would be a good idea.
Karen
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: Friday, February 17, 2023 6:37 PM
To: 'jfw list' <jfw@groups.io>
Subject: FW: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello, everyone.
Below is the response I got from FS Technical Support regarding my issue of Jaws not talking me through the new Jaws update installation process.
I don’t find the response to be very helpful, since the only way I could replicate the issue would be to wait till the next Jaws update, and install it while on the phone with tech support.
I’m typically not a complainer, but I was hoping for a more useful response with work-arounds such as those that some of you have already outlined.
Tom Behler
From: support@... <support@...>
Sent: Friday, February 17, 2023 5:24 PM
To: tombehler@...
Cc: support@...; websiteformmonitor@...
Subject: Vispero Case# 00658136, Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Hello Tom:
This is Dennis. Since there is no quick answer to your problem of JAWS not speaking during the upgrade process, it would be best for you to call our support line at (800)4444443, during normal business hours.
Please know all email communications in this thread will be automatically added to your case until the issue has been resolved.
If you need to contact us by telephone, use the number of 727)803-8600, and please reference the case number provided in the subject line of this message so we can better assist you.
Otherwise, if you need to contact a local dealer, you can use the following web site to find the contact information for a dealer near you.
https://support.freedomscientific.com/forms/dealerlocator
Kindly,
Dennis Godin
--------------- Original Message ---------------
From: [webmaster@...]
Sent: 2/16/2023 7:20 PM
To: support@...; websiteformmonitor@...
Subject: Freedom Scientific Contact Us [TECHNICAL-SUPPORT] (Tom Behler)
First name | Tom |
Last name | Behler |
Phone number | (303) 775-1199 |
Email address | |
Country | USA |
Product name | Jaws |
Software/Firmware version | Jaws 2023 latest update |
Serial number | 41503 |
Brief description | Jaws does not speak to guide me through the process of installing latest Jaws 2023 update on new Windows 11 PC |
Steps to reproduce | I activate the executable file, and hear "Jaws install", but am not given any speech feedback about accepting the license agreement, and continuing on to the install process. I also am not notified when the update installation is finished. Alt tab does not help me re-gain focus if that is what's needed. |
Error messages | None |
Originated from Page |
ref:_00Df21A3ry._5006Q20m5wg:ref
And, of course, there is no guarantee that being on the phone at the time
of the next installation of an update will reproduce the same issue.
Clearly, it's not an issue for most of their customers; and, now that you
have the work arounds, you have a path to a successful installation.
Just thinking out loud: I wonder of some specific program or system
settings will produce this problem.
And, if that is the case, how will anyone figure out a fix especially if
there are ways to get around the problem.
No two people have everything set exactly the same; so stuff like this are
inevitable.
given.
I will definitely use them the next time I need to install an update.
Tom Behler
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike Pietruk
Sent: Friday, February 17, 2023 7:42 PM
To: main@jfw.groups.io
Subject: Re: Vispero Case# 00658136, Freedom Scientific Contact Us
[TECHNICAL-SUPPORT] (Tom Behler) [ ref:_00Df21A3ry._5006Q20m5wg:ref ]
Tom
And, of course, there is no guarantee that being on the phone at the time of
the next installation of an update will reproduce the same issue.
Clearly, it's not an issue for most of their customers; and, now that you
have the work arounds, you have a path to a successful installation.
Just thinking out loud: I wonder of some specific program or system
settings will produce this problem.
And, if that is the case, how will anyone figure out a fix especially if
there are ways to get around the problem.
No two people have everything set exactly the same; so stuff like this are
inevitable.