moderated Very strange computer issue


Jim Portillo
 

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim

 

I couldn’t tell if anything was going on,


Steve Nutt
 

Sounds like a faulty power supply to me inside the laptop.

 

All the best


Steve

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Portillo
Sent: 04 May 2022 16:07
To: Jim Portillo <portillo.jim@...>
Subject: Very strange computer issue

 

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim

 

I couldn’t tell if anything was going on,


Glenn / Lenny
 

Hi Jim,
Possibly overheating?
If you aren't comfortable removing the panels from the bottom to access the fan for a cleaning with a can of air, a computer store can do this for you.
I've seen dusty fans cause a laptop to heat up, and then it shuts down.
Glenn

----- Original Message -----
Sent: Wednesday, May 04, 2022 10:07 AM
Subject: Very strange computer issue

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim

 

I couldn’t tell if anything was going on,


Jeff Christiansen
 

 

The laptop does not sound that old.

Is the environment the laptop is being used in, a dusty place? Are there pets in the house?

Is it possible to elevate the laptop so as to increase breathing and heat shedding? So books stacked underneath would not be ideal for  getting space between the desk and the underside of the laptop.

Have you finally powered-off the laptop? Was it possible to do this and if so, how has the behavior of the laptop been since then?

 

 

From: main@jfw.groups.io <> On Behalf Of Glenn / Lenny
Sent: Wednesday, May 4, 2022 9:14 AM
To: main@jfw.groups.io
Subject: Re: Very strange computer issue

 

Hi Jim,

Possibly overheating?

If you aren't comfortable removing the panels from the bottom to access the fan for a cleaning with a can of air, a computer store can do this for you.

I've seen dusty fans cause a laptop to heat up, and then it shuts down.

Glenn

----- Original Message -----

Sent: Wednesday, May 04, 2022 10:07 AM

Subject: Very strange computer issue

 

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim

 

I couldn’t tell if anything was going on,


Chris Hill
 

Hello.

I agree with the overheating idea.  Try to elevate the edges so that air can flow under it.  If that doesn't help, I'm afraid things are going to get interesting.  Disconnect all peripherals just to make sure that isn't causing your problem.  If it still crashes and you have a warranty, time to use it, otherwise find out if a repair would be worth the money.



On 5/4/2022 10:10, Steve Nutt wrote:

Sounds like a faulty power supply to me inside the laptop.

 

All the best


Steve

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Portillo
Sent: 04 May 2022 16:07
To: Jim Portillo <portillo.jim@...>
Subject: Very strange computer issue

 

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim

 

I couldn’t tell if anything was going on,



meow meow
 

I have almost same problem with my window 11
that sometimes Jaws didn't say anything
 
 
 

Sent: Wednesday, May 04, 2022 9:07 AM
Subject: Very strange computer issue

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim

 

I couldn’t tell if anything was going on,


JM Casey
 

Power supply, as someone mentioned before.

You could try leaving the computer unplugged for a while and see if it still does this.

If not, then I guess you have a relatively easy fix as you might just have to replace the charger/adapter.

Otherwise, it’s internal power supply that is faulty, is what it sounds like – but get it checked.

The laptop is not old, certainly, but laptops can be delicate things and weird stuff like this can go wrong.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Portillo
Sent: May 4, 2022 11:07 AM
To: Jim Portillo <portillo.jim@...>
Subject: Very strange computer issue

 

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim

 

I couldn’t tell if anything was going on,


JM Casey
 

I agree about disconnecting peripherals to test.

The reason I think it’s a power supply issue and not directly caused by overheating is that the unit seems to be switching on all by itself, too, and not just shutting down/rebooting while in use. To me, this suggests intermittent power or perhaps surges caused by a faulty power supply. Could be as simple as the cable though. Try when not plugged in.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Chris Hill
Sent: May 4, 2022 05:21 PM
To: main@jfw.groups.io
Subject: Re: Very strange computer issue

 

Hello.

I agree with the overheating idea.  Try to elevate the edges so that air can flow under it.  If that doesn't help, I'm afraid things are going to get interesting.  Disconnect all peripherals just to make sure that isn't causing your problem.  If it still crashes and you have a warranty, time to use it, otherwise find out if a repair would be worth the money.


On 5/4/2022 10:10, Steve Nutt wrote:

Sounds like a faulty power supply to me inside the laptop.

 

All the best


Steve

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Portillo
Sent: 04 May 2022 16:07
To: Jim Portillo <portillo.jim@...>
Subject: Very strange computer issue

 

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim

 

I couldn’t tell if anything was going on,

 


Dan Longmore
 

Hi,

  Lots of good possible answers.  To add one more, is it possible you picked up some nasty malware or virus?  I myself doubt this is the issue but worth a thought.

Dan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of meow meow
Sent: Wednesday, May 4, 2022 5:22 PM
To: main@jfw.groups.io
Subject: Re: Very strange computer issue

 

I have almost same problem with my window 11

that sometimes Jaws didn't say anything

 

 

 

 

Sent: Wednesday, May 04, 2022 9:07 AM

Subject: Very strange computer issue

 

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim

 

I couldn’t tell if anything was going on,


leonard morris
 

Whatever you do when you do get it resolved and hopefully that will be soon I would suggest buying one of those trays that the computer can sit on top of that have fans all around it plus it also has several extra USB sockets for your use. I got one of those several years ago from Amazon for my laptop gateway. 

Every country has an identity, history, custom, and culture. It’s a unique landscape in determining how its people Live, work, and play.


On May 5, 2022, at 6:40 AM, Dan Longmore <danlongmore44@...> wrote:



Hi,

  Lots of good possible answers.  To add one more, is it possible you picked up some nasty malware or virus?  I myself doubt this is the issue but worth a thought.

Dan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of meow meow
Sent: Wednesday, May 4, 2022 5:22 PM
To: main@jfw.groups.io
Subject: Re: Very strange computer issue

 

I have almost same problem with my window 11

that sometimes Jaws didn't say anything

 

 

 

 

Sent: Wednesday, May 04, 2022 9:07 AM

Subject: Very strange computer issue

 

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim

 

I couldn’t tell if anything was going on,


Karen Reynolds
 

There is one other possibility besides the power. While it most likely is the power, if you are directly wired connected to the internet or a network, and have wait turned on, someone can turn your computer on. If you are using wifi then it is probably the power.

 

Karen

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jeff Christiansen
Sent: Wednesday, May 4, 2022 3:50 PM
To: main@jfw.groups.io
Subject: Re: Very strange computer issue

 

 

The laptop does not sound that old.

Is the environment the laptop is being used in, a dusty place? Are there pets in the house?

Is it possible to elevate the laptop so as to increase breathing and heat shedding? So books stacked underneath would not be ideal for  getting space between the desk and the underside of the laptop.

Have you finally powered-off the laptop? Was it possible to do this and if so, how has the behavior of the laptop been since then?

 

 

From: main@jfw.groups.io <> On Behalf Of Glenn / Lenny
Sent: Wednesday, May 4, 2022 9:14 AM
To: main@jfw.groups.io
Subject: Re: Very strange computer issue

 

Hi Jim,

Possibly overheating?

If you aren't comfortable removing the panels from the bottom to access the fan for a cleaning with a can of air, a computer store can do this for you.

I've seen dusty fans cause a laptop to heat up, and then it shuts down.

Glenn

----- Original Message -----

Sent: Wednesday, May 04, 2022 10:07 AM

Subject: Very strange computer issue

 

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim

 

I couldn’t tell if anything was going on,


Cornelius
 

 
Jim, perhaps the first steps would be to scan for viruses just to make sure.
 
 

From: Jim Portillo
Sent: Wednesday, May 4, 2022 11:07 PM
To: Jim Portillo
Subject: Very strange computer issue
 

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim

 

I couldn’t tell if anything was going on,