moderated unlabeled buttons


Afik Souffir
 

 

Hi,

In my workplace, we changed call center system to a new system.

I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all.

The system called Genesys cloud.

The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.

 

What can I do about it?

 

I’ve talked with the company of the system, and they said, they’re accessible.

 

 

Thanks for any help.

 

Afik.


Cornelius
 

Sadly, in this case there is not much you can do.

Firstly, you would have to get the system provider people to sit down and see if they could try to change and make the system more accessible. Preferably the person who does the IT and programming part, not the liaison officer of the provider.

Secondly, which is the more conventional way is to do a trial yourself and remember as much as possible the function of each buttons. For example from the top of the screen, the first unlabelled button is for function A etc.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Afik Souffir
Sent: Wednesday, 20 July, 2022 5:47 PM
To: jfw-users@groups.io; main@jfw.groups.io
Subject: unlabeled buttons

 

 

Hi,

In my workplace, we changed call center system to a new system.

I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all.

The system called Genesys cloud.

The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.

 

What can I do about it?

 

I’ve talked with the company of the system, and they said, they’re accessible.

 

 

Thanks for any help.

 

Afik.

 


Justin Williams
 

Use custom labels.

 

Control plus insert plus tab.

 

 

 

That is what I would do.

 

Justin

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 5:47 AM
To: jfw-users@groups.io; main@jfw.groups.io
Subject: unlabeled buttons

 

 

Hi,

In my workplace, we changed call center system to a new system.

I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all.

The system called Genesys cloud.

The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.

 

What can I do about it?

 

I’ve talked with the company of the system, and they said, they’re accessible.

 

 

Thanks for any help.

 

Afik.

 


Afik Souffir
 

Hi Justin,

Already tried, didn’t work.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Sent: Wednesday, July 20, 2022 2:43 PM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Use custom labels.

 

Control plus insert plus tab.

 

 

 

That is what I would do.

 

Justin

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 5:47 AM
To: jfw-users@groups.io; main@jfw.groups.io
Subject: unlabeled buttons

 

 

Hi,

In my workplace, we changed call center system to a new system.

I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all.

The system called Genesys cloud.

The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.

 

What can I do about it?

 

I’ve talked with the company of the system, and they said, they’re accessible.

 

 

Thanks for any help.

 

Afik.

 


Justin Williams
 

Is it a graphics?

 

Hav eyou tried the graphics label?

 

Insert g?

 

Justin

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 7:47 AM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Hi Justin,

Already tried, didn’t work.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Sent: Wednesday, July 20, 2022 2:43 PM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Use custom labels.

 

Control plus insert plus tab.

 

 

 

That is what I would do.

 

Justin

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 5:47 AM
To: jfw-users@groups.io; main@jfw.groups.io
Subject: unlabeled buttons

 

 

Hi,

In my workplace, we changed call center system to a new system.

I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all.

The system called Genesys cloud.

The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.

 

What can I do about it?

 

I’ve talked with the company of the system, and they said, they’re accessible.

 

 

Thanks for any help.

 

Afik.

 


Justin Williams
 

Make sur eyou have permissions to change it.

 

Tha tcoudl be an issue.

 

Justin

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 7:47 AM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Hi Justin,

Already tried, didn’t work.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Sent: Wednesday, July 20, 2022 2:43 PM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Use custom labels.

 

Control plus insert plus tab.

 

 

 

That is what I would do.

 

Justin

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 5:47 AM
To: jfw-users@groups.io; main@jfw.groups.io
Subject: unlabeled buttons

 

 

Hi,

In my workplace, we changed call center system to a new system.

I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all.

The system called Genesys cloud.

The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.

 

What can I do about it?

 

I’ve talked with the company of the system, and they said, they’re accessible.

 

 

Thanks for any help.

 

Afik.

 


Afik Souffir
 

Yes, its graphics,

And yes, but it’s not work.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Sent: Wednesday, July 20, 2022 2:48 PM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Is it a graphics?

 

Hav eyou tried the graphics label?

 

Insert g?

 

Justin

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 7:47 AM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Hi Justin,

Already tried, didn’t work.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Sent: Wednesday, July 20, 2022 2:43 PM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Use custom labels.

 

Control plus insert plus tab.

 

 

 

That is what I would do.

 

Justin

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 5:47 AM
To: jfw-users@groups.io; main@jfw.groups.io
Subject: unlabeled buttons

 

 

Hi,

In my workplace, we changed call center system to a new system.

I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all.

The system called Genesys cloud.

The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.

 

What can I do about it?

 

I’ve talked with the company of the system, and they said, they’re accessible.

 

 

Thanks for any help.

 

Afik.

 


Afik Souffir
 

I have autherzations around all jaws related settings/windows related.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Sent: Wednesday, July 20, 2022 2:49 PM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Make sur eyou have permissions to change it.

 

Tha tcoudl be an issue.

 

Justin

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 7:47 AM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Hi Justin,

Already tried, didn’t work.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Sent: Wednesday, July 20, 2022 2:43 PM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Use custom labels.

 

Control plus insert plus tab.

 

 

 

That is what I would do.

 

Justin

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 5:47 AM
To: jfw-users@groups.io; main@jfw.groups.io
Subject: unlabeled buttons

 

 

Hi,

In my workplace, we changed call center system to a new system.

I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all.

The system called Genesys cloud.

The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.

 

What can I do about it?

 

I’ve talked with the company of the system, and they said, they’re accessible.

 

 

Thanks for any help.

 

Afik.

 


Justin Williams
 

Oh, Okay.

 

That requires some research.

 

Scripting might be your answer.

 

Thanks,

 

Justin

 

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 7:49 AM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Yes, its graphics,

And yes, but it’s not work.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Sent: Wednesday, July 20, 2022 2:48 PM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Is it a graphics?

 

Hav eyou tried the graphics label?

 

Insert g?

 

Justin

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 7:47 AM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Hi Justin,

Already tried, didn’t work.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Sent: Wednesday, July 20, 2022 2:43 PM
To: main@jfw.groups.io
Subject: Re: unlabeled buttons

 

Use custom labels.

 

Control plus insert plus tab.

 

 

 

That is what I would do.

 

Justin

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 5:47 AM
To: jfw-users@groups.io; main@jfw.groups.io
Subject: unlabeled buttons

 

 

Hi,

In my workplace, we changed call center system to a new system.

I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all.

The system called Genesys cloud.

The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.

 

What can I do about it?

 

I’ve talked with the company of the system, and they said, they’re accessible.

 

 

Thanks for any help.

 

Afik.