Topics

moderated Strange Zoom Volume Issue


Tom Behler
 

Hello, everyone.

 

Recently, I have been doing some online teaching via Zoom, and have noticed a very strange issue with my microphone volume.

 

For these meetings, I use a headset with an attached microphone.  I have experienced this issue with two different headsets.  Both headsets are connected via a USB port.

 

My issue is that when I’m teaching, my microphone suddenly looses volume for no apparent reason.

 

I can’t identify a consistent pattern to these failures, but I’m told my volume suddenly disappears to the point that my audio is unintelligible.

 

Has anyone else had this issue in Zoom meetings, and if so, how did you solve it?

 

Is there something I can do to keep my volume levels more stable?

 

I’m using Jaws 2021 here on a Windows 10 PC.  I also put Jaws in Speech On Demand mode as I’m conducting my classes, because they involve screen sharing, and I want to minimize Jaws speech when I’m navigating the screen.  Fortunately, I have a HIMS Polaris Notetaker that I can use as a Braille display.

 

Thanks for any help!

 

Tom Behler

 

 


Timothy Appleby
 

Hi there.  In zoom, you can adjust your settings thus. Press tab until you hear setting button, wack enter or, press the space bar to activate, arrow down to audio, tab until you hear adjust your microphone volume automatically, uncheck this box. Your microphone audio issue should then be resolved.

 

I hope this helps.

 

Tim Appleby from Halifax Canada.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: Tuesday, November 24, 2020 12:01 AM
To: jfw list <jfw@groups.io>
Subject: Strange Zoom Volume Issue

 

Hello, everyone.

 

Recently, I have been doing some online teaching via Zoom, and have noticed a very strange issue with my microphone volume.

 

For these meetings, I use a headset with an attached microphone.  I have experienced this issue with two different headsets.  Both headsets are connected via a USB port.

 

My issue is that when I’m teaching, my microphone suddenly looses volume for no apparent reason.

 

I can’t identify a consistent pattern to these failures, but I’m told my volume suddenly disappears to the point that my audio is unintelligible.

 

Has anyone else had this issue in Zoom meetings, and if so, how did you solve it?

 

Is there something I can do to keep my volume levels more stable?

 

I’m using Jaws 2021 here on a Windows 10 PC.  I also put Jaws in Speech On Demand mode as I’m conducting my classes, because they involve screen sharing, and I want to minimize Jaws speech when I’m navigating the screen.  Fortunately, I have a HIMS Polaris Notetaker that I can use as a Braille display.

 

Thanks for any help!

 

Tom Behler

 

 


Vic Beckley
 

Hello,

 

I had to disable the JAWS voice assistant from listening for the Sharkey keyword in JAWS 2021 in order to get my Zoom mic volume to act normally. When this was on, my mic volume was so low that others could hardly hear me, to low to use. I don’t know if this is your problem or not. I hope this helps someone.

 

 

Vic

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Timothy Appleby
Sent: Tuesday, November 24, 2020 4:54 AM
To: main@jfw.groups.io
Subject: Re: Strange Zoom Volume Issue

 

Hi there.  In zoom, you can adjust your settings thus. Press tab until you hear setting button, wack enter or, press the space bar to activate, arrow down to audio, tab until you hear adjust your microphone volume automatically, uncheck this box. Your microphone audio issue should then be resolved.

 

I hope this helps.

 

Tim Appleby from Halifax Canada.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: Tuesday, November 24, 2020 12:01 AM
To: jfw list <jfw@groups.io>
Subject: Strange Zoom Volume Issue

 

Hello, everyone.

 

Recently, I have been doing some online teaching via Zoom, and have noticed a very strange issue with my microphone volume.

 

For these meetings, I use a headset with an attached microphone.  I have experienced this issue with two different headsets.  Both headsets are connected via a USB port.

 

My issue is that when I’m teaching, my microphone suddenly looses volume for no apparent reason.

 

I can’t identify a consistent pattern to these failures, but I’m told my volume suddenly disappears to the point that my audio is unintelligible.

 

Has anyone else had this issue in Zoom meetings, and if so, how did you solve it?

 

Is there something I can do to keep my volume levels more stable?

 

I’m using Jaws 2021 here on a Windows 10 PC.  I also put Jaws in Speech On Demand mode as I’m conducting my classes, because they involve screen sharing, and I want to minimize Jaws speech when I’m navigating the screen.  Fortunately, I have a HIMS Polaris Notetaker that I can use as a Braille display.

 

Thanks for any help!

 

Tom Behler

 

 


Cohn, Jonathan
 

Your best bet is to mute everybody else unless they are actively speaking, Zoom has some anti echo functionality that will lower the volume of Microphones that seem to be hearing content from another user. Or if you have sound output from the meeting on another device that your USB Microphone might be picking up.

If neither of these seems to be the cause, then I would suggest trying not to use JAWS 2021, as it has several new sound processing functions, and perhaps one of thee is getting in the way of Zoom.


On Nov 23, 2020, at 23:01, Tom Behler <tombehler@...> wrote:

Hello, everyone.

 

Recently, I have been doing some online teaching via Zoom, and have noticed a very strange issue with my microphone volume.

 

For these meetings, I use a headset with an attached microphone.  I have experienced this issue with two different headsets.  Both headsets are connected via a USB port.

 

My issue is that when I’m teaching, my microphone suddenly looses volume for no apparent reason.

 

I can’t identify a consistent pattern to these failures, but I’m told my volume suddenly disappears to the point that my audio is unintelligible.

 

Has anyone else had this issue in Zoom meetings, and if so, how did you solve it?

 

Is there something I can do to keep my volume levels more stable?

 

I’m using Jaws 2021 here on a Windows 10 PC.  I also put Jaws in Speech On Demand mode as I’m conducting my classes, because they involve screen sharing, and I want to minimize Jaws speech when I’m navigating the screen.  Fortunately, I have a HIMS Polaris Notetaker that I can use as a Braille display.

 

Thanks for any help!

 

Tom Behler

 

 



Tom Behler
 

Tim:

 

I want to be sure I am interpreting you correctly here.

 

Are you saying that my problem with disappearing mic volume in zoom is related to the fact that Zoom is set to adjust volume automatically?

 

I just want to be sure I know what I’m doing before I get in there and make any changes.

 

I should have pointed out last night that the problem also seems to be related to sharing the screen with the meeting host, although, once again, I can’t identify a consistent pattern.  It seems to occur almost randomly.

 

Tom Behler

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Timothy Appleby
Sent: Tuesday, November 24, 2020 4:54 AM
To: main@jfw.groups.io
Subject: Re: Strange Zoom Volume Issue

 

Hi there.  In zoom, you can adjust your settings thus. Press tab until you hear setting button, wack enter or, press the space bar to activate, arrow down to audio, tab until you hear adjust your microphone volume automatically, uncheck this box. Your microphone audio issue should then be resolved.

 

I hope this helps.

 

Tim Appleby from Halifax Canada.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: Tuesday, November 24, 2020 12:01 AM
To: jfw list <jfw@groups.io>
Subject: Strange Zoom Volume Issue

 

Hello, everyone.

 

Recently, I have been doing some online teaching via Zoom, and have noticed a very strange issue with my microphone volume.

 

For these meetings, I use a headset with an attached microphone.  I have experienced this issue with two different headsets.  Both headsets are connected via a USB port.

 

My issue is that when I’m teaching, my microphone suddenly looses volume for no apparent reason.

 

I can’t identify a consistent pattern to these failures, but I’m told my volume suddenly disappears to the point that my audio is unintelligible.

 

Has anyone else had this issue in Zoom meetings, and if so, how did you solve it?

 

Is there something I can do to keep my volume levels more stable?

 

I’m using Jaws 2021 here on a Windows 10 PC.  I also put Jaws in Speech On Demand mode as I’m conducting my classes, because they involve screen sharing, and I want to minimize Jaws speech when I’m navigating the screen.  Fortunately, I have a HIMS Polaris Notetaker that I can use as a Braille display.

 

Thanks for any help!

 

Tom Behler

 

 


Pat Byrne
 

I was going to suggest the same thing Tom. Worst case it doesn't help - recheck the box.
Good luck.
Pat ByrneAt 09:18 AM 11/24/2020, you wrote:

Tim:



I want to be sure I am interpreting you correctly here.



Are you saying that my problem with disappearing mic volume in zoom is related to the fact that Zoom is set to adjust volume automatically?



I just want to be sure I know what I'm doing before I get in there and make any changes.



I should have pointed out last night that the problem also seems to be related to sharing the screen with the meeting host, although, once again, I can't identify a consistent pattern. It seems to occur almost randomly.



Tom Behler



From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Timothy Appleby
Sent: Tuesday, November 24, 2020 4:54 AM
To: main@jfw.groups.io
Subject: Re: Strange Zoom Volume Issue



Hi there. In zoom, you can adjust your settings thus. Press tab until you hear setting button, wack enter or, press the space bar to activate, arrow down to audio, tab until you hear adjust your microphone volume automatically, uncheck this box. Your microphone audio issue should then be resolved.



I hope this helps.



Tim Appleby from Halifax Canada.



From: <mailto:main@jfw.groups.io>main@jfw.groups.io <<mailto:main@jfw.groups.io>main@jfw.groups.io> On Behalf Of Tom Behler
Sent: Tuesday, November 24, 2020 12:01 AM
To: jfw list <<mailto:jfw@groups.io>jfw@groups.io>
Subject: Strange Zoom Volume Issue



Hello, everyone.



Recently, I have been doing some online teaching via Zoom, and have noticed a very strange issue with my microphone volume.



For these meetings, I use a headset with an attached microphone. I have experienced this issue with two different headsets. Both headsets are connected via a USB port.



My issue is that when I'm teaching, my microphone suddenly looses volume for no apparent reason.



I can't identify a consistent pattern to these failures, but I'm told my volume suddenly disappears to the point that my audio is unintelligible.



Has anyone else had this issue in Zoom meetings, and if so, how did you solve it?



Is there something I can do to keep my volume levels more stable?



I'm using Jaws 2021 here on a Windows 10 PC. I also put Jaws in Speech On Demand mode as I'm conducting my classes, because they involve screen sharing, and I want to minimize Jaws speech when I'm navigating the screen. Fortunately, I have a HIMS Polaris Notetaker that I can use as a Braille display.



Thanks for any help!



Tom Behler






Tom Behler
 

Jonathan:

 

The teaching I do is team teaching for the Handiham organization, so we need to leave the other instructors unmuted for their feedback and comments throughout the classes.

 

Students in the class mute and unmute themselves, so I don’t think that’s the issue.

 

I don’t have any other devices activated that might be creating sounds for Zoom to pick up.

 

I do still have Jaws 2020 on this computer, so can revert back to that if needed.

 

Yesterday, when in a test zoom session while preparing for the class, my mic volume suddenly became quite high and my audio got very distorted for a while.  Re-booting the computer fixed the issue.

 

This is why I think something in Zoom or Windows is messing with my sound settings, but again, I can’t identify a consistent pattern.

 

Will keep trying here, and I appreciate everyone’s input.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cohn, Jonathan via groups.io
Sent: Tuesday, November 24, 2020 7:57 AM
To: main@jfw.groups.io
Cc: jfw list <jfw@groups.io>
Subject: Re: Strange Zoom Volume Issue

 

Your best bet is to mute everybody else unless they are actively speaking, Zoom has some anti echo functionality that will lower the volume of Microphones that seem to be hearing content from another user. Or if you have sound output from the meeting on another device that your USB Microphone might be picking up.

 

If neither of these seems to be the cause, then I would suggest trying not to use JAWS 2021, as it has several new sound processing functions, and perhaps one of thee is getting in the way of Zoom.

 



On Nov 23, 2020, at 23:01, Tom Behler <tombehler@...> wrote:

 

Hello, everyone.

 

Recently, I have been doing some online teaching via Zoom, and have noticed a very strange issue with my microphone volume.

 

For these meetings, I use a headset with an attached microphone.  I have experienced this issue with two different headsets.  Both headsets are connected via a USB port.

 

My issue is that when I’m teaching, my microphone suddenly looses volume for no apparent reason.

 

I can’t identify a consistent pattern to these failures, but I’m told my volume suddenly disappears to the point that my audio is unintelligible.

 

Has anyone else had this issue in Zoom meetings, and if so, how did you solve it?

 

Is there something I can do to keep my volume levels more stable?

 

I’m using Jaws 2021 here on a Windows 10 PC.  I also put Jaws in Speech On Demand mode as I’m conducting my classes, because they involve screen sharing, and I want to minimize Jaws speech when I’m navigating the screen.  Fortunately, I have a HIMS Polaris Notetaker that I can use as a Braille display.

 

Thanks for any help!

 

Tom Behler

 

 

 


Tom Behler
 

Tim:

 

In Zoom, I unchecked “adjust your microphone volume automatically” box, and did a test Zoom meeting with my wife.

 

All sounded good, so I’m hoping the problem is now solved.

 

One thing I couldn’t find was a button for saving my settings, so I hope the setting will stick.

 

At least I know where to find it now if it doesn’t.

 

Thanks again!

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Timothy Appleby
Sent: Tuesday, November 24, 2020 4:54 AM
To: main@jfw.groups.io
Subject: Re: Strange Zoom Volume Issue

 

Hi there.  In zoom, you can adjust your settings thus. Press tab until you hear setting button, wack enter or, press the space bar to activate, arrow down to audio, tab until you hear adjust your microphone volume automatically, uncheck this box. Your microphone audio issue should then be resolved.

 

I hope this helps.

 

Tim Appleby from Halifax Canada.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: Tuesday, November 24, 2020 12:01 AM
To: jfw list <jfw@groups.io>
Subject: Strange Zoom Volume Issue

 

Hello, everyone.

 

Recently, I have been doing some online teaching via Zoom, and have noticed a very strange issue with my microphone volume.

 

For these meetings, I use a headset with an attached microphone.  I have experienced this issue with two different headsets.  Both headsets are connected via a USB port.

 

My issue is that when I’m teaching, my microphone suddenly looses volume for no apparent reason.

 

I can’t identify a consistent pattern to these failures, but I’m told my volume suddenly disappears to the point that my audio is unintelligible.

 

Has anyone else had this issue in Zoom meetings, and if so, how did you solve it?

 

Is there something I can do to keep my volume levels more stable?

 

I’m using Jaws 2021 here on a Windows 10 PC.  I also put Jaws in Speech On Demand mode as I’m conducting my classes, because they involve screen sharing, and I want to minimize Jaws speech when I’m navigating the screen.  Fortunately, I have a HIMS Polaris Notetaker that I can use as a Braille display.

 

Thanks for any help!

 

Tom Behler