Hi my name is Amir shah,

and I am using jaws 2021 with my new laptop del computer.

I am having a problem with my computer.

When I turn on my computer sometime, my  Jaws  will  stop  talking   when I am on the desktop.

Also when I am on zoom it says that the zoom is not  responding,  And it happens when I am using openbook.

When i go and lonch openbook it works, but when I am constily scan something than it does not work.   

 Do you guys know  if is a problem   with my jaws 2021?

Do  I need to update my jaws to 2023?

Please let me know.

Hey Amir.

It probably isn’t JAWS. 2021 isn’t that old, and it generally doesn’t make other programmes freeze. You should give the operating system you are using though.

The “not responding” message generally suggests that a lot of system resources are being used, and so the programme isn’t getting enough processor time to accomplish what it needs to accomplish. I would look into this computer, and see what is running in the background. Try to eliminate some things. Also, when asking a question like this, it’s good to include some more information. How much ram do you have? Are you using an SSD (slid state drive)? Is this actually a really new computer or did you get a refurbished machine or in other way used one from somewhere? It’s impossible to suggest what might be causing this problem without more knowledge. Still, you can be reasonably sure that a JAWS update won’t fix the problem, I think. If you want to test this, try running Narrator for a while and see if things still freeze up.

I suspect that it is not something wrong with your JAWS.  More likely, it is something to do with having a new laptop.  I would first try uninstalling all unnecessary or unwanted applications “bloatware” like antivirus software (e.g., McAfee antivirus).  You only need Windows Security.  Also uninstall other “free” trial-subscription applications that you do not want or use.  Then, see what applications are launching at startup such as Teams, and all other unwanted or unnecessary applications.  Generally, uninstall all unnecessary applications and minimize all applications that launch at startup.  Most likely, there are some applications that are “killing” JAWS.  When you buy a new computer, typically they come with a lot of pre-installed applications that are junk (“bloatware”).

Thank you

Is that new laptop running Windows 11?

If it is, I would update your JAWS to 2023.

Milton Ota

ICAN Island Computer Access Now

4273 Coventry Dr., S.

Unit E

Fargo, ND 58104-4498

Ph: (701) 731-0511

Email: mota1252@...

Hi,

   These are hard to trouble shoot.  I would not just go and uninstall programs.

You can limit what programs run at start up without un installing them.  You can try doing this one by one to see which ones might be causing the issue.

You can find the programs running at start up under settings and start up.

Also whatever anti virus you choose to use is not the problem just be sure only one anti virus program is running. 

Your symptoms indicate there may be a conflict with JAWS and Open Book. 

Often JAWS should be installed after Open book as JAWS uses newer OCR engine than is installed for Openbook.

Sometimes with older versions of JAWS if JAWS is installed first and then Open book then the Open book  program does not operate properly.

Don’t get discouraged most of all.

May take a little time but you will find the gremlin.

Dan