main@jfw.groups.io | OCR with HP office pro 8020

Ann Byrne

#85084

So far I can't get JAWS OCR (or Openbook) to scan with the HP Office pro 8020 all-in-one printer/scannner.  Windows fax and scan works with it with no problem, but although JAWS lists the scanner as a source, says it is processing, gives no error message ... the scanner just sits there doing nothing.  Any clue how to make the stinker work?

Thanks,

Ann

Glenn / Lenny

#85086

Did you try installing the associated HP software?
That may open it for use by other devices by properly installing a needed 
driver.
Glenn

Show quoted text

----- Original Message ----- 
From: "Ann Byrne" <annakb@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 8:08 AM
Subject: OCR with HP office pro 8020

So far I can't get JAWS OCR (or Openbook) to scan with the HP Office
pro 8020 all-in-one printer/scannner.  Windows fax and scan works
with it with no problem, but although JAWS lists the scanner as a
source, says it is processing, gives no error message ... the scanner
just sits there doing nothing.  Any clue how to make the stinker work?

Thanks,

Ann

Ann Byrne

#85087

Installed HP smart, which is virtually inaccessible.  It might have installed additional drivers, thogh.  the scanner works with it, but JAWS doesn't see the controls.

Show quoted text

At 08:30 AM 12/23/2020, you wrote:
Did you try installing the associated HP software?
That may open it for use by other devices by properly installing a needed
driver.
Glenn
----- Original Message -----
From: "Ann Byrne" <annakb@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 8:08 AM
Subject: OCR with HP office pro 8020

So far I can't get JAWS OCR (or Openbook) to scan with the HP Office
pro 8020 all-in-one printer/scannner.  Windows fax and scan works
with it with no problem, but although JAWS lists the scanner as a
source, says it is processing, gives no error message ... the scanner
just sits there doing nothing.  Any clue how to make the stinker work?

Thanks,

Ann

Mike B

#85089

Hi Ann,

Have you selected HP as the scanner in Openbook? If not open OB and press, Alt + A, to open the advanced menu, down arrow to, Device selection and press enter.

You should now be on, Scanner, so tab 1 time into the list of options, arrow up / down to select the one you want, then tab to, Okay, and press enter.

Remember to save your settings.

Stay safe and take care. Mike.

Show quoted text

----- Original Message -----

From: Ann Byrne

To: main@jfw.groups.io

Sent: Wednesday, December 23, 2020 6:08 AM

Subject: OCR with HP office pro 8020

So far I can't get JAWS OCR (or Openbook) to scan with the HP Office
pro 8020 all-in-one printer/scannner. Windows fax and scan works
with it with no problem, but although JAWS lists the scanner as a
source, says it is processing, gives no error message ... the scanner
just sits there doing nothing. Any clue how to make the stinker work?

Thanks,

Ann

Ann Byrne

#85091

I have done that.  Both Openbook and JAWS acknowledge that they see it, but nothing happens.

Show quoted text

At 09:03 AM 12/23/2020, you wrote:
Hi Ann,

Have you selected HP as the scanner in Openbook?  If not open OB and press, Alt + A, to open the advanced menu, down arrow to, Device selection and press enter.
You should now be on, Scanner, so tab 1 time into the list of options, arrow up / down to select the one you want, then tab to, Okay, and press enter.
Remember to save your settings.

Stay safe and take care.  Mike.
----- Original Message -----
From: <mailto:annakb@sbcglobal.net>Ann Byrne
To: <mailto:main@jfw.groups.io>main@jfw.groups.io
Sent: Wednesday, December 23, 2020 6:08 AM
Subject: OCR with HP office pro 8020

So far I can't get JAWS OCR (or Openbook) to scan with the HP Office
pro 8020 all-in-one printer/scannner.  Windows fax and scan works
with it with no problem, but although JAWS lists the scanner as a
source, says it is processing, gives no error message ... the scanner
just sits there doing nothing.  Any clue how to make the stinker work?

Thanks,

Ann

Glenn / Lenny

#85092

Is it connected directly, or through the network?

Show quoted text

----- Original Message ----- 
From: "Ann Byrne" <annakb@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 10:05 AM
Subject: Re: OCR with HP office pro 8020

I have done that.  Both Openbook and JAWS acknowledge that they see
it, but nothing happens.
At 09:03 AM 12/23/2020, you wrote:
Hi Ann,

Have you selected HP as the scanner in Openbook?  If not open OB and
press, Alt + A, to open the advanced menu, down arrow to, Device
selection and press enter.
You should now be on, Scanner, so tab 1 time into the list of
options, arrow up / down to select the one you want, then tab to,
Okay, and press enter.
Remember to save your settings.

Stay safe and take care.  Mike.
----- Original Message -----
From: <mailto:annakb@sbcglobal.net>Ann Byrne
To: <mailto:main@jfw.groups.io>main@jfw.groups.io
Sent: Wednesday, December 23, 2020 6:08 AM
Subject: OCR with HP office pro 8020

So far I can't get JAWS OCR (or Openbook) to scan with the HP Office
pro 8020 all-in-one printer/scannner.  Windows fax and scan works
with it with no problem, but although JAWS lists the scanner as a
source, says it is processing, gives no error message ... the scanner
just sits there doing nothing.  Any clue how to make the stinker work?

Thanks,

Ann

Pat Byrne

#85093

There is no direct connect Glen.  Just wifi.
Pat ByrneAt 10:08 AM 12/23/2020, you wrote:

Show quoted text

Is it connected directly, or through the network?

----- Original Message -----
From: "Ann Byrne" <annakb@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 10:05 AM
Subject: Re: OCR with HP office pro 8020

I have done that.  Both Openbook and JAWS acknowledge that they see
it, but nothing happens.
At 09:03 AM 12/23/2020, you wrote:
Hi Ann,

Have you selected HP as the scanner in Openbook?  If not open OB and
press, Alt + A, to open the advanced menu, down arrow to, Device
selection and press enter.
You should now be on, Scanner, so tab 1 time into the list of
options, arrow up / down to select the one you want, then tab to,
Okay, and press enter.
Remember to save your settings.

Stay safe and take care.  Mike.
----- Original Message -----
From: <mailto:annakb@sbcglobal.net>Ann Byrne
To: <mailto:main@jfw.groups.io>main@jfw.groups.io
Sent: Wednesday, December 23, 2020 6:08 AM
Subject: OCR with HP office pro 8020

So far I can't get JAWS OCR (or Openbook) to scan with the HP Office
pro 8020 all-in-one printer/scannner.  Windows fax and scan works
with it with no problem, but although JAWS lists the scanner as a
source, says it is processing, gives no error message ... the scanner
just sits there doing nothing.  Any clue how to make the stinker work?

Thanks,

Ann

Glenn / Lenny

#85094

Is it connecting directly via WIFI, or is the device connected to the router 
going through the network via the WIFI?
It may make a difference.
I've typically preferred to connect WIFI printers to the router and access 
them through the network, instead of my computer having to negotiate another 
WIFI connection.
Some of these devices you can connect them either way, and turn off its WIFI 
and just plug it into the router.

Glenn

Show quoted text

----- Original Message ----- 
From: "Pat Byrne" <k9jau@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 10:22 AM
Subject: Re: OCR with HP office pro 8020

There is no direct connect Glen.  Just wifi.
Pat ByrneAt 10:08 AM 12/23/2020, you wrote:
Is it connected directly, or through the network?

----- Original Message -----
From: "Ann Byrne" <annakb@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 10:05 AM
Subject: Re: OCR with HP office pro 8020

I have done that.  Both Openbook and JAWS acknowledge that they see
it, but nothing happens.
At 09:03 AM 12/23/2020, you wrote:
Hi Ann,

Have you selected HP as the scanner in Openbook?  If not open OB and
press, Alt + A, to open the advanced menu, down arrow to, Device
selection and press enter.
You should now be on, Scanner, so tab 1 time into the list of
options, arrow up / down to select the one you want, then tab to,
Okay, and press enter.
Remember to save your settings.

Stay safe and take care.  Mike.
----- Original Message -----
From: <mailto:annakb@sbcglobal.net>Ann Byrne
To: <mailto:main@jfw.groups.io>main@jfw.groups.io
Sent: Wednesday, December 23, 2020 6:08 AM
Subject: OCR with HP office pro 8020

So far I can't get JAWS OCR (or Openbook) to scan with the HP Office
pro 8020 all-in-one printer/scannner.  Windows fax and scan works
with it with no problem, but although JAWS lists the scanner as a
source, says it is processing, gives no error message ... the scanner
just sits there doing nothing.  Any clue how to make the stinker work?

Thanks,

Ann

Richard Turner

#85097

Do you know if there is a twain driver installed? And if either Openbook or Jaws are using it? 


Richard

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

Show quoted text

On Dec 23, 2020, at 8:35 AM, Glenn / Lenny <glennervin@cableone.net> wrote:

﻿Is it connecting directly via WIFI, or is the device connected to the router 
going through the network via the WIFI?
It may make a difference.
I've typically preferred to connect WIFI printers to the router and access 
them through the network, instead of my computer having to negotiate another 
WIFI connection.
Some of these devices you can connect them either way, and turn off its WIFI 
and just plug it into the router.

Glenn
----- Original Message ----- 
From: "Pat Byrne" <k9jau@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 10:22 AM
Subject: Re: OCR with HP office pro 8020


There is no direct connect Glen.  Just wifi.
Pat ByrneAt 10:08 AM 12/23/2020, you wrote:
Is it connected directly, or through the network?

----- Original Message -----
From: "Ann Byrne" <annakb@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 10:05 AM
Subject: Re: OCR with HP office pro 8020


I have done that.  Both Openbook and JAWS acknowledge that they see
it, but nothing happens.
At 09:03 AM 12/23/2020, you wrote:
Hi Ann,

Have you selected HP as the scanner in Openbook?  If not open OB and
press, Alt + A, to open the advanced menu, down arrow to, Device
selection and press enter.
You should now be on, Scanner, so tab 1 time into the list of
options, arrow up / down to select the one you want, then tab to,
Okay, and press enter.
Remember to save your settings.

Stay safe and take care.  Mike.
----- Original Message -----
From: <mailto:annakb@sbcglobal.net>Ann Byrne
To: <mailto:main@jfw.groups.io>main@jfw.groups.io
Sent: Wednesday, December 23, 2020 6:08 AM
Subject: OCR with HP office pro 8020

So far I can't get JAWS OCR (or Openbook) to scan with the HP Office
pro 8020 all-in-one printer/scannner.  Windows fax and scan works
with it with no problem, but although JAWS lists the scanner as a
source, says it is processing, gives no error message ... the scanner
just sits there doing nothing.  Any clue how to make the stinker work?

Thanks,

Ann

Pat Byrne

#85105

Glen,
There are no ports on the printer.
PateAt 10:36 AM 12/23/2020, you wrote:

Show quoted text

Is it connecting directly via WIFI, or is the device connected to the router
going through the network via the WIFI?
It may make a difference.
I've typically preferred to connect WIFI printers to the router and access
them through the network, instead of my computer having to negotiate another
WIFI connection.
Some of these devices you can connect them either way, and turn off its WIFI
and just plug it into the router.

Glenn
----- Original Message -----
From: "Pat Byrne" <k9jau@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 10:22 AM
Subject: Re: OCR with HP office pro 8020


There is no direct connect Glen.  Just wifi.
Pat ByrneAt 10:08 AM 12/23/2020, you wrote:
Is it connected directly, or through the network?

----- Original Message -----
From: "Ann Byrne" <annakb@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 10:05 AM
Subject: Re: OCR with HP office pro 8020


I have done that.  Both Openbook and JAWS acknowledge that they see
it, but nothing happens.
At 09:03 AM 12/23/2020, you wrote:
Hi Ann,

Have you selected HP as the scanner in Openbook?  If not open OB and
press, Alt + A, to open the advanced menu, down arrow to, Device
selection and press enter.
You should now be on, Scanner, so tab 1 time into the list of
options, arrow up / down to select the one you want, then tab to,
Okay, and press enter.
Remember to save your settings.

Stay safe and take care.  Mike.
----- Original Message -----
From: <mailto:annakb@sbcglobal.net>Ann Byrne
To: <mailto:main@jfw.groups.io>main@jfw.groups.io
Sent: Wednesday, December 23, 2020 6:08 AM
Subject: OCR with HP office pro 8020

So far I can't get JAWS OCR (or Openbook) to scan with the HP Office
pro 8020 all-in-one printer/scannner.  Windows fax and scan works
with it with no problem, but although JAWS lists the scanner as a
source, says it is processing, gives no error message ... the scanner
just sits there doing nothing.  Any clue how to make the stinker work?

Thanks,

Ann

Glenn / Lenny

#85106

Apparently then Jaws and Open Book don't know how to tell the computer to 
change WIFI connections for accessing the device.
Glenn

Show quoted text

----- Original Message ----- 
From: "Pat Byrne" <k9jau@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 1:09 PM
Subject: Re: OCR with HP office pro 8020

Glen,
There are no ports on the printer.
PateAt 10:36 AM 12/23/2020, you wrote:
Is it connecting directly via WIFI, or is the device connected to the 
router
going through the network via the WIFI?
It may make a difference.
I've typically preferred to connect WIFI printers to the router and access
them through the network, instead of my computer having to negotiate 
another
WIFI connection.
Some of these devices you can connect them either way, and turn off its 
WIFI
and just plug it into the router.

Glenn
----- Original Message -----
From: "Pat Byrne" <k9jau@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 10:22 AM
Subject: Re: OCR with HP office pro 8020

There is no direct connect Glen.  Just wifi.
Pat ByrneAt 10:08 AM 12/23/2020, you wrote:
Is it connected directly, or through the network?

----- Original Message -----
From: "Ann Byrne" <annakb@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Wednesday, December 23, 2020 10:05 AM
Subject: Re: OCR with HP office pro 8020

I have done that.  Both Openbook and JAWS acknowledge that they see
it, but nothing happens.
At 09:03 AM 12/23/2020, you wrote:
Hi Ann,

Have you selected HP as the scanner in Openbook?  If not open OB and
press, Alt + A, to open the advanced menu, down arrow to, Device
selection and press enter.
You should now be on, Scanner, so tab 1 time into the list of
options, arrow up / down to select the one you want, then tab to,
Okay, and press enter.
Remember to save your settings.

Stay safe and take care.  Mike.
----- Original Message -----
From: <mailto:annakb@sbcglobal.net>Ann Byrne
To: <mailto:main@jfw.groups.io>main@jfw.groups.io
Sent: Wednesday, December 23, 2020 6:08 AM
Subject: OCR with HP office pro 8020

So far I can't get JAWS OCR (or Openbook) to scan with the HP Office
pro 8020 all-in-one printer/scannner.  Windows fax and scan works
with it with no problem, but although JAWS lists the scanner as a
source, says it is processing, gives no error message ... the scanner
just sits there doing nothing.  Any clue how to make the stinker work?

Thanks,

Ann

Pat Byrne

#85124

It is solved Glen.  We initially installed H P Smart.  This time we had the option to install that package or the entire H P setup package.  We chose that option and apparently there were perhaps more drivers or perhaps Openbook being a bit long in the tooth required a legacy driver not provided in H P Smart.
Whatever, the problem is solved and F S has been notified.
Pat, K9JAU

Ann Byrne

#85128

So this is what we--I admit, my son--did.

I removed HP Smart application and the scanner / printer from the Printers and Scanners applet.  I then went to support.hp.com and instead of using the recommended HP Smart that I used initially I chose 'HP Easy Start Printer Setup Software' under the Software - Utility heading.

This runs for a while and you are presented with options to install HP Smart (Recommended) or Full Driver setup.  I chose the latter and now the scanner works with OpenBook as well as with JAWS OCR

Jim Weiss

#85160

When I went out to the HP site to see if the full driver was available I also noticed  that particular printer has a firmware update also available. You may want to consider upgrading the firmware on the printer to make sure that it is running at its optimal performance.

Show quoted text

On Dec 23, 2020, at 11:00 PM, Ann Byrne <annakb@sbcglobal.net> wrote:

﻿So this is what we--I admit, my son--did.

I removed HP Smart application and the scanner / printer from the Printers and Scanners applet.  I then went to support.hp.com and instead of using the recommended HP Smart that I used initially I chose 'HP Easy Start Printer Setup Software' under the Software - Utility heading.

This runs for a while and you are presented with options to install HP Smart (Recommended) or Full Driver setup.  I chose the latter and now the scanner works with OpenBook as well as with JAWS OCR

moderated OCR with HP office pro 8020

OCR with HP office pro 8020