moderated More on my ongoing problem with jaws 2022


Kimber Gardner
 

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly


Loy
 

Could it be possible that you have an older version starting automatically? You say you see the about option, check and see what version is there.

----- Original Message -----
From: "Kimber Gardner" <kimbersinbox1963@...>
To: "main" <main@jfw.groups.io>
Sent: Friday, March 11, 2022 10:37 AM
Subject: More on my ongoing problem with jaws 2022


Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly




Kimber Gardner
 

An interesting thought but no. As part of my attempt to diagnose the
problem I uninstalled all jaws versions up to and including 2022, then
I reinstalled 2022 so it is the only jaws version on my laptop
currently.

K

On 3/11/22, Loy <loyrg2845@...> wrote:
Could it be possible that you have an older version starting automatically?

You say you see the about option, check and see what version is there.
----- Original Message -----
From: "Kimber Gardner" <kimbersinbox1963@...>
To: "main" <main@jfw.groups.io>
Sent: Friday, March 11, 2022 10:37 AM
Subject: More on my ongoing problem with jaws 2022


Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly









--
Kimberly


Nermin
 

Hi, Kimber,


are you using "Fast start-up" or does your system actually shut down properly?

I'm asking this since a lot of errors and weird behaviour can happen if you're using fast start-up.

To get rid of this, in case that's what's really going on, do the following:


1 Open the Control Panel with Windows+i and go to "Power Options".

2 Select the "Choose what the power buttons do"


3 Select "Change settings that are currently unavailable"

4 If prompted by UAC, press ALT+y for Yes.

 

5. To Turn Off Fast Startup


Under Shutdown settings, uncheck the "Turn on fast startup box", then select the "Save changes button"


6 You can now close the System Settings window if you like.

If the Turn on fast startup setting is not listed, then you will need to close the System Settings window, enable hibernate, then start over at step 1 again.


Good luck,

Nermin


Kimber Gardner
 

Hi Nermin,

Fast startup is not checked.

Thanks
K

On 3/11/22, Nermin via groups.io <voy44@...> wrote:
Hi, Kimber,


are you using "Fast start-up" or does your system actually shut down
properly?

I'm asking this since a lot of errors and weird behaviour can happen if
you're using fast start-up.

To get rid of this, in case that's what's really going on, do the
following:


1Open the*Control Panel with Windows+i and go to
<https://www.tenforums.com/tutorials/2691-open-control-panel-windows-10-a.html>*"*Power

Options"*.

2Select the"*Choose what the power buttons do"*


3Select "*Change settings that are currently unavailable"*

4If prompted by*UAC
<https://www.tenforums.com/tutorials/3577-change-user-account-control-uac-settings-windows-10-a.html>*,

press ALT+y for *Yes*.

5. To Turn Off Fast Startup


Under*Shutdown settings*, uncheck the"*Turn on fast startup*box", then
select the "*Save changes*button"


6You can now close the System Settings window if you like.

If the*Turn on fast startup*setting is not listed, then you will need to
close the System Settings window,*enable hibernate
<https://www.tenforums.com/tutorials/2859-enable-disable-hibernate-windows-10-a.html>*,

then start over at*step 1*
<https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html#option1s1>again.


Good luck,

Nermin





--
Kimberly


Curtis Chong
 

Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS shortcut in that folder. Another thing to check is your Task manager. see if JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong

On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...> wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly


Kimber Gardner
 

Hi Curtis,

Jaws does appear in the startup group.

I don't know what you mean by, "Try invoking shell:startup with the
run command to see if there is a JAWS shortcut in that folder."


Thanks,
K

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS
shortcut in that folder. Another thing to check is your Task manager. see if
JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly










--
Kimberly


Curtis Chong
 

Hello Kim:

 

I can recommend a work around which does not address the issue of JAWS being corrupted at startup but which will enable JAWS to start up automatically a bit later than it is starting right now on your system. I will point out that on my system, where I need to enter a PIN, I am now using Narrator because it tends to start more expeditiously than JAWS. If you need the procedure for setting this up, let us know.

 

1.            In the Task Manager’s Startup area, find where the JAWS item is, right click (applications key) on it, and activate disable.

2.            Press Windows R, type shell:startup, and press Enter. This folder should be empty. Copy the JAWS shortcut on your Desktop into this folder.

3.            Ensure that JAWS is not set to start automatically either at login or after—unless you need to have JAWS up to enter a password or PIN.

 

Years ago, I ran into a similar problem with JAWS startup, but for the life of me, I cannot remember how, at that time, I was able to resolve that problem.

 

Warmly,

 

Curtis Chong

 

 

 

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 9:33 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

 

Hi Curtis,

 

Jaws does appear in the startup group.

 

I don't know what you mean by, "Try invoking shell:startup with the

run command to see if there is a JAWS shortcut in that folder."

 

 

Thanks,

K

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:

> Good morning:

> Try invoking shell:startup with the run command to see if there is a JAWS

> shortcut in that folder. Another thing to check is your Task manager. see if

> JAWS is somewhere shown in the Startup tab.

> Best,

> Curtis Chong

> On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>

> wrote:

> Hi all,

> I wrote in a couple of weeks ago regarding a problem I've had with

> jaws 2022 in which all the options in the jaws window are disappearing

> when I restart my laptop. I now have a few more observations and

> perhaps have detected a pattern.

> Just to recap briefly. When I install jaws 2022 the install seems to

> be successful. But when I restart my laptop (Lenovo model E580 running

> windows 10 latest build), all the options in my jaws window disappear.

> The only options remaining are exit and about jaws.

> Now here's the interesting part. If I do not start jaws automatically

> but rather run jaws after the laptop has fully booted up, the options

> are there. If I have jaws start automatically the options are gone.

> Another strange issue is that jaws will start automatically even if I

> uncheck the box that says start jaws automatically. The only way I

> have found to start jaws and have the options present is to press the

> windows key +R and type jaws2022. This leads me to believe that there

> is something in the startup process that is dinging jaws.

> I've spoken to FS tech support repeatedly about this problem with no joy.

> Here's my next question. How can I see what's going on during startup

> to try and determine where the problem is occurring? Is this even the

> best next step?

> Thanks for reading. All suggestions will be gratefully considered.

> Kim

> --

> Kimberly

>

 

 

--

Kimberly

 

 

 

 


Curtis Chong
 

Hello Kim:

When checking the JAWS automatic startup settings, be sure to examine the combo box which says what should happen "for this user".

Thanks.

Warmly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 9:33 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Jaws does appear in the startup group.

I don't know what you mean by, "Try invoking shell:startup with the
run command to see if there is a JAWS shortcut in that folder."


Thanks,
K
On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS
shortcut in that folder. Another thing to check is your Task manager. see if
JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly











--
Kimberly


Kimber Gardner
 

Hi Curtis,

Here's the status of the boxes that tell jaws what to do on startup:

Start jaws at logon screen is unchecked.
Start jaws for all users is unchecked.


The combo box that tells jaws what to do for this user is confusing
me. When it is set to never, jaws doesn't start automatically. Which
is what I would expect. However, when set to always, jaws starts
automatically regardless of whether or not those first two boxes are
checked or unchecked.

Is that what you would expect to see? Because to me, the status of
that combo box seems to cancel out whatever has been indicated in
those first two boxes.

I'm sorry if this is confusing. But I feel like I'm getting closer to
figuring out what's happening.

As a side note, If I have jaws starting automatically and the options
have disappeared, if I unload jaws then reload by typing jaws2022 at
the run command, everything is fine and all menus and options are
present. So there is something happening in the startup process that
is corrupting jaws. Very weird.

K

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Hello Kim:

When checking the JAWS automatic startup settings, be sure to examine the
combo box which says what should happen "for this user".

Thanks.

Warmly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 9:33 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Jaws does appear in the startup group.

I don't know what you mean by, "Try invoking shell:startup with the
run command to see if there is a JAWS shortcut in that folder."


Thanks,
K
On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS
shortcut in that folder. Another thing to check is your Task manager. see
if
JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly











--
Kimberly











--
Kimberly


Curtis Chong
 

Hello Kim:

Your interpretation is spot on. The This User combo box will override the checkbox which determines if JAWS should start after login. If you want to start JAWS some other way, you would set that combo box to never. Then, put the shortcut for JAWS in the shell:startup folder.

Warmly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 11:16 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Here's the status of the boxes that tell jaws what to do on startup:

Start jaws at logon screen is unchecked.
Start jaws for all users is unchecked.


The combo box that tells jaws what to do for this user is confusing
me. When it is set to never, jaws doesn't start automatically. Which
is what I would expect. However, when set to always, jaws starts
automatically regardless of whether or not those first two boxes are
checked or unchecked.

Is that what you would expect to see? Because to me, the status of
that combo box seems to cancel out whatever has been indicated in
those first two boxes.

I'm sorry if this is confusing. But I feel like I'm getting closer to
figuring out what's happening.

As a side note, If I have jaws starting automatically and the options
have disappeared, if I unload jaws then reload by typing jaws2022 at
the run command, everything is fine and all menus and options are
present. So there is something happening in the startup process that
is corrupting jaws. Very weird.

K

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Hello Kim:

When checking the JAWS automatic startup settings, be sure to examine the
combo box which says what should happen "for this user".

Thanks.

Warmly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 9:33 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Jaws does appear in the startup group.

I don't know what you mean by, "Try invoking shell:startup with the
run command to see if there is a JAWS shortcut in that folder."


Thanks,
K
On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS
shortcut in that folder. Another thing to check is your Task manager. see
if
JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly











--
Kimberly












--
Kimberly


Curtis Chong
 

Hi Kim:

So the procedure I am suggesting will have JAWS start up at a later point. This will hopefully enable you to see all of the JAWS options that you should see.

Kindly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 11:16 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Here's the status of the boxes that tell jaws what to do on startup:

Start jaws at logon screen is unchecked.
Start jaws for all users is unchecked.


The combo box that tells jaws what to do for this user is confusing
me. When it is set to never, jaws doesn't start automatically. Which
is what I would expect. However, when set to always, jaws starts
automatically regardless of whether or not those first two boxes are
checked or unchecked.

Is that what you would expect to see? Because to me, the status of
that combo box seems to cancel out whatever has been indicated in
those first two boxes.

I'm sorry if this is confusing. But I feel like I'm getting closer to
figuring out what's happening.

As a side note, If I have jaws starting automatically and the options
have disappeared, if I unload jaws then reload by typing jaws2022 at
the run command, everything is fine and all menus and options are
present. So there is something happening in the startup process that
is corrupting jaws. Very weird.

K

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Hello Kim:

When checking the JAWS automatic startup settings, be sure to examine the
combo box which says what should happen "for this user".

Thanks.

Warmly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 9:33 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Jaws does appear in the startup group.

I don't know what you mean by, "Try invoking shell:startup with the
run command to see if there is a JAWS shortcut in that folder."


Thanks,
K
On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS
shortcut in that folder. Another thing to check is your Task manager. see
if
JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly











--
Kimberly












--
Kimberly


Bill White
 

Hi, Kimber. May I ask you a question? Are you using the license which allows you to use JAWS from an SMA (Software Maintenance Agreement, or are you using the $96 per year, yearly subscription to JAWS? If you are using the $96 per year subscription, this has been a problem for over a year, and several people have mentioned that JAWS starts in a strange mode when using the yearly license. People have said that their options are limited, or not there at all at startup when using the $96 per year, yearly license.

Bill White

billwhite92701@...

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 10:16 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Here's the status of the boxes that tell jaws what to do on startup:

Start jaws at logon screen is unchecked.
Start jaws for all users is unchecked.


The combo box that tells jaws what to do for this user is confusing
me. When it is set to never, jaws doesn't start automatically. Which
is what I would expect. However, when set to always, jaws starts
automatically regardless of whether or not those first two boxes are
checked or unchecked.

Is that what you would expect to see? Because to me, the status of
that combo box seems to cancel out whatever has been indicated in
those first two boxes.

I'm sorry if this is confusing. But I feel like I'm getting closer to
figuring out what's happening.

As a side note, If I have jaws starting automatically and the options
have disappeared, if I unload jaws then reload by typing jaws2022 at
the run command, everything is fine and all menus and options are
present. So there is something happening in the startup process that
is corrupting jaws. Very weird.

K

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Hello Kim:

When checking the JAWS automatic startup settings, be sure to examine the
combo box which says what should happen "for this user".

Thanks.

Warmly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 9:33 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Jaws does appear in the startup group.

I don't know what you mean by, "Try invoking shell:startup with the
run command to see if there is a JAWS shortcut in that folder."


Thanks,
K
On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS
shortcut in that folder. Another thing to check is your Task manager. see
if
JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly











--
Kimberly












--
Kimberly


Curtis Chong
 

Hello Bill:

Kim's problem was resolved. We disabled all of the JAWS automatic startups and copied the JAWS shortcut into the shell:startup folder. JAWS starts up a little later, but the problem is no longer there.

Kindly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Friday, March 11, 2022 12:25 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi, Kimber. May I ask you a question? Are you using the license which allows you to use JAWS from an SMA (Software Maintenance Agreement, or are you using the $96 per year, yearly subscription to JAWS? If you are using the $96 per year subscription, this has been a problem for over a year, and several people have mentioned that JAWS starts in a strange mode when using the yearly license. People have said that their options are limited, or not there at all at startup when using the $96 per year, yearly license.

Bill White

billwhite92701@...

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 10:16 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Here's the status of the boxes that tell jaws what to do on startup:

Start jaws at logon screen is unchecked.
Start jaws for all users is unchecked.


The combo box that tells jaws what to do for this user is confusing
me. When it is set to never, jaws doesn't start automatically. Which
is what I would expect. However, when set to always, jaws starts
automatically regardless of whether or not those first two boxes are
checked or unchecked.

Is that what you would expect to see? Because to me, the status of
that combo box seems to cancel out whatever has been indicated in
those first two boxes.

I'm sorry if this is confusing. But I feel like I'm getting closer to
figuring out what's happening.

As a side note, If I have jaws starting automatically and the options
have disappeared, if I unload jaws then reload by typing jaws2022 at
the run command, everything is fine and all menus and options are
present. So there is something happening in the startup process that
is corrupting jaws. Very weird.

K

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Hello Kim:

When checking the JAWS automatic startup settings, be sure to examine the
combo box which says what should happen "for this user".

Thanks.

Warmly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 9:33 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Jaws does appear in the startup group.

I don't know what you mean by, "Try invoking shell:startup with the
run command to see if there is a JAWS shortcut in that folder."


Thanks,
K
On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS
shortcut in that folder. Another thing to check is your Task manager. see
if
JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly











--
Kimberly












--
Kimberly


Bill White
 

Hi, Curtis. I'm glad Kimber's problem is resolved. I would still be interested to know if Kimber is using the one-year license, or the older, 2-year license, since it is mainly the users of the one-year license that have been experiencing the problem which Kimber mentioned.

Bill White

billwhite92701@...

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Curtis Chong
Sent: Friday, March 11, 2022 11:37 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hello Bill:

Kim's problem was resolved. We disabled all of the JAWS automatic startups and copied the JAWS shortcut into the shell:startup folder. JAWS starts up a little later, but the problem is no longer there.

Kindly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Friday, March 11, 2022 12:25 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi, Kimber. May I ask you a question? Are you using the license which allows you to use JAWS from an SMA (Software Maintenance Agreement, or are you using the $96 per year, yearly subscription to JAWS? If you are using the $96 per year subscription, this has been a problem for over a year, and several people have mentioned that JAWS starts in a strange mode when using the yearly license. People have said that their options are limited, or not there at all at startup when using the $96 per year, yearly license.

Bill White

billwhite92701@...

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 10:16 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Here's the status of the boxes that tell jaws what to do on startup:

Start jaws at logon screen is unchecked.
Start jaws for all users is unchecked.


The combo box that tells jaws what to do for this user is confusing
me. When it is set to never, jaws doesn't start automatically. Which
is what I would expect. However, when set to always, jaws starts
automatically regardless of whether or not those first two boxes are
checked or unchecked.

Is that what you would expect to see? Because to me, the status of
that combo box seems to cancel out whatever has been indicated in
those first two boxes.

I'm sorry if this is confusing. But I feel like I'm getting closer to
figuring out what's happening.

As a side note, If I have jaws starting automatically and the options
have disappeared, if I unload jaws then reload by typing jaws2022 at
the run command, everything is fine and all menus and options are
present. So there is something happening in the startup process that
is corrupting jaws. Very weird.

K

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Hello Kim:

When checking the JAWS automatic startup settings, be sure to examine the
combo box which says what should happen "for this user".

Thanks.

Warmly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 9:33 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Jaws does appear in the startup group.

I don't know what you mean by, "Try invoking shell:startup with the
run command to see if there is a JAWS shortcut in that folder."


Thanks,
K
On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS
shortcut in that folder. Another thing to check is your Task manager. see
if
JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly











--
Kimberly












--
Kimberly


Curtis Chong
 

Bill:

I am afraid I did not gather that information. Maybe if Kimberly can tell us?

I am not sure what you are referring to when you mention a two-year license. I thought the JAWS Home Annual License was for anywhere from one to five years.

Cordially,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Friday, March 11, 2022 12:55 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi, Curtis. I'm glad Kimber's problem is resolved. I would still be interested to know if Kimber is using the one-year license, or the older, 2-year license, since it is mainly the users of the one-year license that have been experiencing the problem which Kimber mentioned.

Bill White

billwhite92701@...


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Curtis Chong
Sent: Friday, March 11, 2022 11:37 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hello Bill:

Kim's problem was resolved. We disabled all of the JAWS automatic startups and copied the JAWS shortcut into the shell:startup folder. JAWS starts up a little later, but the problem is no longer there.

Kindly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Friday, March 11, 2022 12:25 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi, Kimber. May I ask you a question? Are you using the license which allows you to use JAWS from an SMA (Software Maintenance Agreement, or are you using the $96 per year, yearly subscription to JAWS? If you are using the $96 per year subscription, this has been a problem for over a year, and several people have mentioned that JAWS starts in a strange mode when using the yearly license. People have said that their options are limited, or not there at all at startup when using the $96 per year, yearly license.

Bill White

billwhite92701@...

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 10:16 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Here's the status of the boxes that tell jaws what to do on startup:

Start jaws at logon screen is unchecked.
Start jaws for all users is unchecked.


The combo box that tells jaws what to do for this user is confusing
me. When it is set to never, jaws doesn't start automatically. Which
is what I would expect. However, when set to always, jaws starts
automatically regardless of whether or not those first two boxes are
checked or unchecked.

Is that what you would expect to see? Because to me, the status of
that combo box seems to cancel out whatever has been indicated in
those first two boxes.

I'm sorry if this is confusing. But I feel like I'm getting closer to
figuring out what's happening.

As a side note, If I have jaws starting automatically and the options
have disappeared, if I unload jaws then reload by typing jaws2022 at
the run command, everything is fine and all menus and options are
present. So there is something happening in the startup process that
is corrupting jaws. Very weird.

K

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Hello Kim:

When checking the JAWS automatic startup settings, be sure to examine the
combo box which says what should happen "for this user".

Thanks.

Warmly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 9:33 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Jaws does appear in the startup group.

I don't know what you mean by, "Try invoking shell:startup with the
run command to see if there is a JAWS shortcut in that folder."


Thanks,
K
On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS
shortcut in that folder. Another thing to check is your Task manager. see
if
JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly











--
Kimberly












--
Kimberly


Bill White
 

Hi, Curtis. I am referring to an SMA as opposed to the $96 per year subscription.

Bill White

billwhite92701@...

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Curtis Chong
Sent: Friday, March 11, 2022 1:26 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Bill:

I am afraid I did not gather that information. Maybe if Kimberly can tell us?

I am not sure what you are referring to when you mention a two-year license. I thought the JAWS Home Annual License was for anywhere from one to five years.

Cordially,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Friday, March 11, 2022 12:55 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi, Curtis. I'm glad Kimber's problem is resolved. I would still be interested to know if Kimber is using the one-year license, or the older, 2-year license, since it is mainly the users of the one-year license that have been experiencing the problem which Kimber mentioned.

Bill White

billwhite92701@...


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Curtis Chong
Sent: Friday, March 11, 2022 11:37 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hello Bill:

Kim's problem was resolved. We disabled all of the JAWS automatic startups and copied the JAWS shortcut into the shell:startup folder. JAWS starts up a little later, but the problem is no longer there.

Kindly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Friday, March 11, 2022 12:25 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi, Kimber. May I ask you a question? Are you using the license which allows you to use JAWS from an SMA (Software Maintenance Agreement, or are you using the $96 per year, yearly subscription to JAWS? If you are using the $96 per year subscription, this has been a problem for over a year, and several people have mentioned that JAWS starts in a strange mode when using the yearly license. People have said that their options are limited, or not there at all at startup when using the $96 per year, yearly license.

Bill White

billwhite92701@...

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 10:16 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Here's the status of the boxes that tell jaws what to do on startup:

Start jaws at logon screen is unchecked.
Start jaws for all users is unchecked.


The combo box that tells jaws what to do for this user is confusing
me. When it is set to never, jaws doesn't start automatically. Which
is what I would expect. However, when set to always, jaws starts
automatically regardless of whether or not those first two boxes are
checked or unchecked.

Is that what you would expect to see? Because to me, the status of
that combo box seems to cancel out whatever has been indicated in
those first two boxes.

I'm sorry if this is confusing. But I feel like I'm getting closer to
figuring out what's happening.

As a side note, If I have jaws starting automatically and the options
have disappeared, if I unload jaws then reload by typing jaws2022 at
the run command, everything is fine and all menus and options are
present. So there is something happening in the startup process that
is corrupting jaws. Very weird.

K

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Hello Kim:

When checking the JAWS automatic startup settings, be sure to examine the
combo box which says what should happen "for this user".

Thanks.

Warmly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 9:33 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Jaws does appear in the startup group.

I don't know what you mean by, "Try invoking shell:startup with the
run command to see if there is a JAWS shortcut in that folder."


Thanks,
K
On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS
shortcut in that folder. Another thing to check is your Task manager. see
if
JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly











--
Kimberly












--
Kimberly


Curtis Chong
 

Bill:

Got it. Thanks.

Cordially,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Friday, March 11, 2022 2:34 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi, Curtis. I am referring to an SMA as opposed to the $96 per year subscription.

Bill White

billwhite92701@...

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Curtis Chong
Sent: Friday, March 11, 2022 1:26 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Bill:

I am afraid I did not gather that information. Maybe if Kimberly can tell us?

I am not sure what you are referring to when you mention a two-year license. I thought the JAWS Home Annual License was for anywhere from one to five years.

Cordially,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Friday, March 11, 2022 12:55 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi, Curtis. I'm glad Kimber's problem is resolved. I would still be interested to know if Kimber is using the one-year license, or the older, 2-year license, since it is mainly the users of the one-year license that have been experiencing the problem which Kimber mentioned.

Bill White

billwhite92701@...


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Curtis Chong
Sent: Friday, March 11, 2022 11:37 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hello Bill:

Kim's problem was resolved. We disabled all of the JAWS automatic startups and copied the JAWS shortcut into the shell:startup folder. JAWS starts up a little later, but the problem is no longer there.

Kindly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Friday, March 11, 2022 12:25 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi, Kimber. May I ask you a question? Are you using the license which allows you to use JAWS from an SMA (Software Maintenance Agreement, or are you using the $96 per year, yearly subscription to JAWS? If you are using the $96 per year subscription, this has been a problem for over a year, and several people have mentioned that JAWS starts in a strange mode when using the yearly license. People have said that their options are limited, or not there at all at startup when using the $96 per year, yearly license.

Bill White

billwhite92701@...

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 10:16 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Here's the status of the boxes that tell jaws what to do on startup:

Start jaws at logon screen is unchecked.
Start jaws for all users is unchecked.


The combo box that tells jaws what to do for this user is confusing
me. When it is set to never, jaws doesn't start automatically. Which
is what I would expect. However, when set to always, jaws starts
automatically regardless of whether or not those first two boxes are
checked or unchecked.

Is that what you would expect to see? Because to me, the status of
that combo box seems to cancel out whatever has been indicated in
those first two boxes.

I'm sorry if this is confusing. But I feel like I'm getting closer to
figuring out what's happening.

As a side note, If I have jaws starting automatically and the options
have disappeared, if I unload jaws then reload by typing jaws2022 at
the run command, everything is fine and all menus and options are
present. So there is something happening in the startup process that
is corrupting jaws. Very weird.

K

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Hello Kim:

When checking the JAWS automatic startup settings, be sure to examine the
combo box which says what should happen "for this user".

Thanks.

Warmly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 9:33 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Jaws does appear in the startup group.

I don't know what you mean by, "Try invoking shell:startup with the
run command to see if there is a JAWS shortcut in that folder."


Thanks,
K
On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS
shortcut in that folder. Another thing to check is your Task manager. see
if
JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly











--
Kimberly












--
Kimberly


Brian Zolo
 

Hey there, Curtis, Brian Zolo here in Gahanna, Ohio, feel free to call me BZ, grin! Could you provide the instructions with respect to copying the jaws 2022 shortcut to the shell:startup folder? My wife kathy and I just got new jbl bluetooth headsets and we've had some issues with speech getting cut off and certainly have used the jaws setting that's supposed to prevent this so definitely will also consider Bill White's solution with silencio but also wanted to try your approach to see how well it works. Sure appreciate your postings and assistance to the list, you have a great day! BZ!

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Curtis Chong
Sent: Friday, March 11, 2022 2:37 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hello Bill:

Kim's problem was resolved. We disabled all of the JAWS automatic startups and copied the JAWS shortcut into the shell:startup folder. JAWS starts up a little later, but the problem is no longer there.

Kindly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Friday, March 11, 2022 12:25 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi, Kimber. May I ask you a question? Are you using the license which allows you to use JAWS from an SMA (Software Maintenance Agreement, or are you using the $96 per year, yearly subscription to JAWS? If you are using the $96 per year subscription, this has been a problem for over a year, and several people have mentioned that JAWS starts in a strange mode when using the yearly license. People have said that their options are limited, or not there at all at startup when using the $96 per year, yearly license.

Bill White

billwhite92701@...

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kimber Gardner
Sent: Friday, March 11, 2022 10:16 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Here's the status of the boxes that tell jaws what to do on startup:

Start jaws at logon screen is unchecked.
Start jaws for all users is unchecked.


The combo box that tells jaws what to do for this user is confusing me. When it is set to never, jaws doesn't start automatically. Which is what I would expect. However, when set to always, jaws starts automatically regardless of whether or not those first two boxes are checked or unchecked.

Is that what you would expect to see? Because to me, the status of that combo box seems to cancel out whatever has been indicated in those first two boxes.

I'm sorry if this is confusing. But I feel like I'm getting closer to figuring out what's happening.

As a side note, If I have jaws starting automatically and the options have disappeared, if I unload jaws then reload by typing jaws2022 at the run command, everything is fine and all menus and options are present. So there is something happening in the startup process that is corrupting jaws. Very weird.

K

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Hello Kim:

When checking the JAWS automatic startup settings, be sure to examine
the combo box which says what should happen "for this user".

Thanks.

Warmly,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber
Gardner
Sent: Friday, March 11, 2022 9:33 AM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

Hi Curtis,

Jaws does appear in the startup group.

I don't know what you mean by, "Try invoking shell:startup with the
run command to see if there is a JAWS shortcut in that folder."


Thanks,
K
On 3/11/22, Curtis Chong <chong.curtis@...> wrote:
Good morning:

Try invoking shell:startup with the run command to see if there is a
JAWS shortcut in that folder. Another thing to check is your Task
manager. see if JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner
<kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are
disappearing when I restart my laptop. I now have a few more
observations and perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580
running windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly











--
Kimberly












--
Kimberly


Curtis Chong
 

Howdy BZ:

 

Here is the procedure.

 

Hello

 

1.            Ensure that JAWS does not attempt to start itself automatically under any circumstances except for the possibility of logging in to the computer.

A.            Go into JAWS, and navigate to Options > Basics...

B.            Tab to and activate Automatically Start JAWS...

C.            Start JAWS at the Logon screen can be checked or not depending on whether you have to enter a password when turning on or rebooting your system. I myself prefer to use Narrator when performing a logon since it starts a lot faster than JAWS.

D.            Ensure that “Start JAWS after logon for all users” is not checked.

E.            In the Start JAWS After Logon for this user combo box, select the “Never” choice.

2.            Now, find the JAWS shortcut on your Desktop and copy it to the Clipboard.

3.            Press Windows R to bring up the Run dialog, type “shell:startup” without the quotes, and press Enter.

4.            Paste the JAWS shortcut you copied from the Desktop into this folder, then close it with ALT+F4.

 

Cordially,

 

Curtis Chong

 

 

 

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Zolo
Sent: Friday, March 11, 2022 2:59 PM
To: main@jfw.groups.io
Subject: Re: More on my ongoing problem with jaws 2022

 

Hey there, Curtis, Brian Zolo here in Gahanna, Ohio, feel free to call me BZ, grin!  Could you provide the instructions with respect to copying the jaws 2022 shortcut to the shell:startup folder?  My wife kathy and I just got new jbl bluetooth headsets and we've had some issues with speech getting cut off and certainly have used the jaws setting that's supposed to prevent this so definitely will also consider Bill White's solution with silencio but also wanted to try your approach to see how well it works.  Sure appreciate your postings and assistance to the list, you have a great day!  BZ! 

 

-----Original Message-----

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Curtis Chong

Sent: Friday, March 11, 2022 2:37 PM

To: main@jfw.groups.io

Subject: Re: More on my ongoing problem with jaws 2022

 

Hello Bill:

 

Kim's problem was resolved. We disabled all of the JAWS automatic startups and copied the JAWS shortcut into the shell:startup folder. JAWS starts up a little later, but the problem is no longer there.

 

Kindly,

 

Curtis Chong

 

-----Original Message-----

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White

Sent: Friday, March 11, 2022 12:25 PM

To: main@jfw.groups.io

Subject: Re: More on my ongoing problem with jaws 2022

 

Hi, Kimber. May I ask you a question? Are you using the license which allows you to use JAWS from an SMA (Software Maintenance Agreement, or are you using the $96 per year, yearly subscription to JAWS? If you are using the $96 per year subscription, this has been a problem for over a year, and several people have mentioned that JAWS starts in a strange mode when using the yearly license. People have said that their options are limited, or not there at all at startup when using the $96 per year, yearly license.

 

Bill White

 

billwhite92701@...

 

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kimber Gardner

Sent: Friday, March 11, 2022 10:16 AM

To: main@jfw.groups.io

Subject: Re: More on my ongoing problem with jaws 2022

 

Hi Curtis,

 

Here's the status of the boxes that tell jaws what to do on startup:

 

Start jaws at logon screen is unchecked.

Start jaws for all users is unchecked.

 

 

The combo box that tells jaws what to do for this user is confusing me. When it is set to never, jaws doesn't start automatically. Which is what I would expect. However, when set to always, jaws starts automatically regardless of whether or not those first two boxes are checked or unchecked.

 

Is that what you would expect to see? Because to me, the status of that combo box seems to cancel out whatever has been indicated in those first two boxes.

 

I'm sorry if this is confusing. But I feel like I'm getting closer to figuring out what's happening.

 

As a side note, If I have jaws starting automatically and the options have disappeared, if I unload jaws then reload by typing jaws2022 at the run command, everything is fine and all menus and options are present. So there is something happening in the startup process that is corrupting jaws. Very weird.

 

K

 

On 3/11/22, Curtis Chong <chong.curtis@...> wrote:

> Hello Kim:

> When checking the JAWS automatic startup settings, be sure to examine

> the combo box which says what should happen "for this user".

> Thanks.

> Warmly,

> Curtis Chong

> -----Original Message-----

> From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber

> Gardner

> Sent: Friday, March 11, 2022 9:33 AM

> To: main@jfw.groups.io

> Subject: Re: More on my ongoing problem with jaws 2022

> Hi Curtis,

> Jaws does appear in the startup group.

> I don't know what you mean by, "Try invoking shell:startup with the

> run command to see if there is a JAWS shortcut in that folder."

> Thanks,

> K

> On 3/11/22, Curtis Chong <chong.curtis@...> wrote:

>> Good morning:

>> 

>> Try invoking shell:startup with the run command to see if there is a

>> JAWS shortcut in that folder. Another thing to check is your Task

>> manager. see if JAWS is somewhere shown in the Startup tab.

>> 

>> Best,

>> 

>> Curtis Chong

>> 

>> 

>> On Mar 11, 2022, at 8:37 AM, Kimber Gardner

>> <kimbersinbox1963@...>

>> wrote:

>> 

>> Hi all,

>> 

>> I wrote in a couple of weeks ago regarding a problem I've had with

>> jaws 2022 in which all the options in the jaws window are

>> disappearing when I restart my laptop. I now have a few more

>> observations and perhaps have detected a pattern.

>> 

>> Just to recap briefly. When I install jaws 2022 the install seems to

>> be successful. But when I restart my laptop (Lenovo model E580

>> running windows 10 latest build), all the options in my jaws window disappear.

>> The only options remaining are exit and about jaws.

>> 

>> Now here's the interesting part. If I do not start jaws automatically

>> but rather run jaws after the laptop has fully booted up, the options

>> are there. If I have jaws start automatically the options are gone.

>> 

>> Another strange issue is that jaws will start automatically even if I

>> uncheck the box that says start jaws automatically. The only way I

>> have found to start jaws and have the options present is to press the

>> windows key +R and type jaws2022. This leads me to believe that there

>> is something in the startup process that is dinging jaws.

>> 

>> I've spoken to FS tech support repeatedly about this problem with no joy.

>> 

>> Here's my next question. How can I see what's going on during startup

>> to try and determine where the problem is occurring? Is this even the

>> best next step?

>> 

>> Thanks for reading. All suggestions will be gratefully considered.

>> 

>> Kim

>> 

>> --

>> Kimberly

>> 

>> 

>> 

>> 

>> 

>> 

>> 

>> 

>> 

>> 

>> 

> --

> Kimberly

>

 

 

--

Kimberly