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moderated Jaws wil not work on some web pages

Tony Sohl
 

wWe are having an issue with JAWS and form fields on a website.

We are serving at our church and it's online and using an online platform that normally works with Jaws.

For some reason, on my wife's laptop computer, when she goes to press the leter E to go to the fiorm field, it keeps telling her there are no form fields on thsi page.

However, when I run the same page on my laptop, I can press ther letter E to see the form fields and it works properly.

We are wondering if she has a newer version of windows than I do.

What is causing this not to work? On other web pages, she can go to the edit fields.

Here is the website we are having issues with.

https://sunvalleycc.online.church/
Curtis Chong
 

Hello Tony:

 

I looked at the page whose link you provided, which was https://sunvalleycc.online.church/. I am running JAWS 2022 with Windows 10 21H1. I have access to the latest versions of Microsoft Edge and Google Chrome. I also have Mozilla Firefox.

 

On the page which appears when you activate the above link, none of my browsers will see an edit box when the JAWS command “e” is pressed. However, it is interesting that Forms Mode is automatically turned on. Here are a couple of questions that might help to address the differences in behavior between your and your wife’s computer.

 

1.            Is there supposed to be an edit box or field on the page which comes up when the above link is activated?

 

2.            Are you both using the same Web browser? If so, what browser is it?

 

3.            Are you both running with the same version of JAWS? What version would that be, and if your versions are different, can you tell us what version of JAWS runs on your computer and what version runs on your wife’s system?

 

4.            What about operating systems? Are you both running Windows 10 or is each one of you using a different operating system? If the latter, can you tell us what operating systems?

 

What we have here is only some of the information we need to attempt to address your issue.

 

With kind regards,

 

Curtis Chong

 

 

 

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tony Sohl
Sent: Sunday, November 14, 2021 2:18 PM
To: main@jfw.groups.io
Subject: Jaws wil not work on some web pages

 

wWe are having an issue with JAWS and form fields on a website.

 

We are serving at our church and it's online and using an online

platform that normally works with Jaws.

 

For some reason, on my wife's laptop computer,  when she goes to press

the leter E to go to the fiorm field, it keeps telling her there are no

form fields on thsi page.

 

However, when I run the same page on my laptop, I can press ther letter

E to see the form fields and it works properly.

 

We are wondering if she has a newer version of windows than I do.

 

What is causing this not to work? On other web pages, she can go to the

edit fields.

 

Here is the website we are having issues with.

 

https://sunvalleycc.online.church/

 

 

 

 
Judy
 

Hi, I have always used hitti g the letter "f" to find the form fields. Judy

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Tony Sohl
Sent: Sunday, November 14, 2021 4:18 PM
To: main@jfw.groups.io
Subject: Jaws wil not work on some web pages

wWe are having an issue with JAWS and form fields on a website.

We are serving at our church and it's online and using an online
platform that normally works with Jaws.

For some reason, on my wife's laptop computer, when she goes to press
the leter E to go to the fiorm field, it keeps telling her there are no
form fields on thsi page.

However, when I run the same page on my laptop, I can press ther letter
E to see the form fields and it works properly.

We are wondering if she has a newer version of windows than I do.

What is causing this not to work? On other web pages, she can go to the
edit fields.

Here is the website we are having issues with.

https://sunvalleycc.online.church/
Tony Sohl
 

Hi we are running the latest version of jaws and the latest version of chrome. it does work in edge on my wife's computer
Steve Nutt
 

Hi,

What happens if you press JAWS Key plus Escape on her laptop to refresh the
screen after, the web page is loaded?

All the best

Steve

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-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tony Sohl
Sent: 14 November 2021 21:18
To: main@jfw.groups.io
Subject: Jaws wil not work on some web pages

wWe are having an issue with JAWS and form fields on a website.

We are serving at our church and it's online and using an online platform
that normally works with Jaws.

For some reason, on my wife's laptop computer, when she goes to press the
leter E to go to the fiorm field, it keeps telling her there are no form
fields on thsi page.

However, when I run the same page on my laptop, I can press ther letter E to
see the form fields and it works properly.

We are wondering if she has a newer version of windows than I do.

What is causing this not to work? On other web pages, she can go to the edit
fields.

Here is the website we are having issues with.

https://sunvalleycc.online.church/
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