HI. MAYBE YOU COULD GET THEM TO REMOTE INTO YOUR MACHINE USING QUICK ASSIST.

THEN THEY COULD LOOK AT YOUR MACHINE. HAVE YOU TRIED RUNNING WINDOWS NARRATOR OR NVDA. AND THEN TRY RUNNING THE INSTALLER. JUST LISTENED TO A WEBENAR YESRERDAY WHEN JAWS DOES THE UNEXPECTED.

MARVIN FROM ADELAIDE, AUSTRALIA.