moderated Jaws isn't able to retain my Jaws 2021 settings.


Albert Cutolo
 

               Good evening everyone, 

 

Earlier this afternoon, I was on a zoom meeting call for my ACB local chapter,   When I got off the zoom call and went back too my desktop,  My Jaws doesn’t retain my Jaws 2021 settings.  I did call Jaws support tech line earlier this week and the problem that I was having about this very issue was fixed.  But now, I’m having this very issue taking place again.  Why is this happening, and what can I do to correct this problem from occurring?


Richard Turner
 

You may end up having to call them again, but maybe you could be specific about what settings are not holding?

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Albert Cutolo
Sent: Saturday, March 6, 2021 5:09 PM
To: main@jfw.groups.io
Subject: Jaws isn't able to retain my Jaws 2021 settings.

 

               Good evening everyone, 

 

Earlier this afternoon, I was on a zoom meeting call for my ACB local chapter,   When I got off the zoom call and went back too my desktop,  My Jaws doesn’t retain my Jaws 2021 settings.  I did call Jaws support tech line earlier this week and the problem that I was having about this very issue was fixed.  But now, I’m having this very issue taking place again.  Why is this happening, and what can I do to correct this problem from occurring?


Milton Ota
 

Hello Albert,

 

It would be very helpful if you were to give us more detailed description of your problem by telling us if you are using the most recent update of JAWS, if you are running Windows 10 and what did tech support at Vispero/Freedom Scientific do to fix the problem.

 

Doing this will keep the clutter and flood of e-mail messages going back and forth to try and help.

 

Milton Ota

ICAN Island Computer Access Now

4273 Coventry Dr., S.

Unit E

Fargo, ND 58104-4498

 

Ph: (701) 731-0511

Email: mota1252@...

 

               

 


Albert Cutolo
 

Good morning Milton and Richard,

I’m supposed to be running Jaws 2021 on my laptop computer along with windows 10. When the last two updates came along, Like the one the was posted on January 19th, and the last update that was posted on February,  I installed them by going too the check for updates and installed them in the normal way.  Now, when I go to my desktop and enter on one of my Icons like outlook, or any of the others that are on their, it doesn’t say too edit the selected item, press f2.  Second,  Their’s no voice assistant that’s supposed to come up when I press the insert or jaws key the alt key and the spacebar, which is supposed too automatically bringup the voice assistant.  Third, when I go too where it says Jaws home manual and go to the utilities menu and arrow down to the settings senter,and arrow down to where it says, users, and then open it with the right arrow too open it, their’s no item there for me to enable a setting for me to enable voice assistant. The first item that comes up in   the users section says, progress messages  anouncement five second intervols. The next item says,      typing echo caracters.  Well, I thin you’ll get the picture. 

 

I don’t want too keep calling them and have them think that I’m some kind of nut who justwants attention.      

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Milton Ota
Sent: Saturday, March 6, 2021 8:20 PM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Hello Albert,

 

It would be very helpful if you were to give us more detailed description of your problem by telling us if you are using the most recent update of JAWS, if you are running Windows 10 and what did tech support at Vispero/Freedom Scientific do to fix the problem.

 

Doing this will keep the clutter and flood of e-mail messages going back and forth to try and help.

 

 

Milton Ota

ICAN Island Computer Access Now

4273 Coventry Dr., S.

Unit E

Fargo, ND 58104-4498

 

Ph: (701) 731-0511

Email: mota1252@...

 

               

 


Mike B
 

Hi Albert,
 
You should probably download the Jaws updates to your computer and install them from there verses using the Jaws update feature.  Some people don't have any problems updating using the Jaws update feature but, more often than not people have problems with their updated version of Jaws updating via the Jaws update feature.
 
Whenever a Jaws update comes out     I post a direct download link and what's new with with the updated version.  Below is the link to the download page, if you would like to download the latest version.
 
 
Or, here's the direct download link for the February update:
 
Stay safe and take care.  Mike.

----- Original Message -----
Sent: Sunday, March 07, 2021 5:01 AM
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

Good morning Milton and Richard,

I’m supposed to be running Jaws 2021 on my laptop computer along with windows 10. When the last two updates came along, Like the one the was posted on January 19th, and the last update that was posted on February,  I installed them by going too the check for updates and installed them in the normal way.  Now, when I go to my desktop and enter on one of my Icons like outlook, or any of the others that are on their, it doesn’t say too edit the selected item, press f2.  Second,  Their’s no voice assistant that’s supposed to come up when I press the insert or jaws key the alt key and the spacebar, which is supposed too automatically bringup the voice assistant.  Third, when I go too where it says Jaws home manual and go to the utilities menu and arrow down to the settings senter,and arrow down to where it says, users, and then open it with the right arrow too open it, their’s no item there for me to enable a setting for me to enable voice assistant. The first item that comes up in   the users section says, progress messages  anouncement five second intervols. The next item says,      typing echo caracters.  Well, I thin you’ll get the picture. 

 

I don’t want too keep calling them and have them think that I’m some kind of nut who justwants attention.      

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Milton Ota
Sent: Saturday, March 6, 2021 8:20 PM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Hello Albert,

 

It would be very helpful if you were to give us more detailed description of your problem by telling us if you are using the most recent update of JAWS, if you are running Windows 10 and what did tech support at Vispero/Freedom Scientific do to fix the problem.

 

Doing this will keep the clutter and flood of e-mail messages going back and forth to try and help.

 

 

Milton Ota

ICAN Island Computer Access Now

4273 Coventry Dr., S.

Unit E

Fargo, ND 58104-4498

 

Ph: (701) 731-0511

Email: mota1252@...

 

               

 


Milton Ota
 

Hello Albert,

 

If you are interested in allowing me to do a tandam into your computer, I’d glad to help fix the problem. I think that you have an older version of JAWS that is starting up when you first turn on your computer.

 

If you are interested in the tandam contact me via this e-mail address to arrange the connection. I’m not busy this afternoon and I’m in central time.

 

Milton Ota

Mota1252@...

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Albert Cutolo
Sent: Sunday, March 7, 2021 7:02 AM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Good morning Milton and Richard,

I’m supposed to be running Jaws 2021 on my laptop computer along with windows 10. When the last two updates came along, Like the one the was posted on January 19th, and the last update that was posted on February,  I installed them by going too the check for updates and installed them in the normal way.  Now, when I go to my desktop and enter on one of my Icons like outlook, or any of the others that are on their, it doesn’t say too edit the selected item, press f2.  Second,  Their’s no voice assistant that’s supposed to come up when I press the insert or jaws key the alt key and the spacebar, which is supposed too automatically bringup the voice assistant.  Third, when I go too where it says Jaws home manual and go to the utilities menu and arrow down to the settings senter,and arrow down to where it says, users, and then open it with the right arrow too open it, their’s no item there for me to enable a setting for me to enable voice assistant. The first item that comes up in   the users section says, progress messages  anouncement five second intervols. The next item says,      typing echo caracters.  Well, I thin you’ll get the picture. 

 

I don’t want too keep calling them and have them think that I’m some kind of nut who justwants attention.      

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Milton Ota
Sent: Saturday, March 6, 2021 8:20 PM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Hello Albert,

 

It would be very helpful if you were to give us more detailed description of your problem by telling us if you are using the most recent update of JAWS, if you are running Windows 10 and what did tech support at Vispero/Freedom Scientific do to fix the problem.

 

Doing this will keep the clutter and flood of e-mail messages going back and forth to try and help.

 

 

Milton Ota

ICAN Island Computer Access Now

4273 Coventry Dr., S.

Unit E

Fargo, ND 58104-4498

 

Ph: (701) 731-0511

Email: mota1252@...

 

               

 


Albert Cutolo
 

Good morning Mike, 

 

Some time ago, I did install a Jaws update that you posted using a direct download  link that you provided.  It seems that when I  first downloaded the jaws upgrade for jaws 2021, any updates that came out  after that,  Jaws seems to have gone nuts.     I did have the technician at freedomscientific, do a remote screen sharing session.  Things seemed to be working fine, but as I pointed out, now nothing is working properly with jaws.       


Albert Cutolo
 

Good morning Milton, 

 

I have two Icons on my desktop for Jaws.  One says, Jaws2020, and the other Icon says jaws2021.  I realize that this is  short notice, But I’m available for you to help now, that is, if your available.  My landline phone number is as follows.  212 (366-6748)  If there is a charge for your help,  let me know by sending an email message.    t

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Milton Ota
Sent: Sunday, March 7, 2021 9:05 AM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Hello Albert,

 

If you are interested in allowing me to do a tandam into your computer, I’d glad to help fix the problem. I think that you have an older version of JAWS that is starting up when you first turn on your computer.

 

If you are interested in the tandam contact me via this e-mail address to arrange the connection. I’m not busy this afternoon and I’m in central time.

 

Milton Ota

Mota1252@...

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Albert Cutolo
Sent: Sunday, March 7, 2021 7:02 AM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Good morning Milton and Richard,

I’m supposed to be running Jaws 2021 on my laptop computer along with windows 10. When the last two updates came along, Like the one the was posted on January 19th, and the last update that was posted on February,  I installed them by going too the check for updates and installed them in the normal way.  Now, when I go to my desktop and enter on one of my Icons like outlook, or any of the others that are on their, it doesn’t say too edit the selected item, press f2.  Second,  Their’s no voice assistant that’s supposed to come up when I press the insert or jaws key the alt key and the spacebar, which is supposed too automatically bringup the voice assistant.  Third, when I go too where it says Jaws home manual and go to the utilities menu and arrow down to the settings senter,and arrow down to where it says, users, and then open it with the right arrow too open it, their’s no item there for me to enable a setting for me to enable voice assistant. The first item that comes up in   the users section says, progress messages  anouncement five second intervols. The next item says,      typing echo caracters.  Well, I thin you’ll get the picture. 

 

I don’t want too keep calling them and have them think that I’m some kind of nut who justwants attention.      

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Milton Ota
Sent: Saturday, March 6, 2021 8:20 PM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Hello Albert,

 

It would be very helpful if you were to give us more detailed description of your problem by telling us if you are using the most recent update of JAWS, if you are running Windows 10 and what did tech support at Vispero/Freedom Scientific do to fix the problem.

 

Doing this will keep the clutter and flood of e-mail messages going back and forth to try and help.

 

 

Milton Ota

ICAN Island Computer Access Now

4273 Coventry Dr., S.

Unit E

Fargo, ND 58104-4498

 

Ph: (701) 731-0511

Email: mota1252@...

 

               

 


Richard Turner
 

Albert,

I pasted parts of your message below to give context to my responses.

But, first, when you press insert+j hit insert+control+v and make sure you are running Jaws 2021.

If so, read on.  If not, you have the wrong version starting when you start your computer.

 

You said: Now, when I go to my desktop and enter on one of my Icons like outlook, or any of the others that are on their, it doesn’t say too edit the selected item, press f2. 

I have never heard it say that but my settings are for the very least chatter from Jaws.

If you want those messages back, Open the Jaws settings with insert+j, select basic settings and hit enter.  These settings are about the jaws messages, you want it to say: Announce menu and control help radio button‑ checked‑ item

Arrow to that item and hit enter.

You said: Second,  Their’s no voice assistant that’s supposed to come up when I press the insert or jaws key the alt key and the spacebar, which is supposed too automatically bringup the voice assistant.  Third, when I go too where it says Jaws home manual and go to the utilities menu and arrow down to the settings senter,and arrow down to where it says, users, and then open it with the right arrow too open it, their’s no item there for me to enable a setting for me to enable voice assistant. The first item that comes up in   the users section says, progress messages  anouncement five second intervols. The next

 

You don’t want to be in the user section to get the Voice Assistant settings, press insert+j, go to the utility submenu, and the first item should be Voice Assistant.

It sounds like it got disabled.

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Albert Cutolo
Sent: Sunday, March 7, 2021 5:02 AM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Good morning Milton and Richard,

I’m supposed to be running Jaws 2021 on my laptop computer along with windows 10. When the last two updates came along, Like the one the was posted on January 19th, and the last update that was posted on February,  I installed them by going too the check for updates and installed them in the normal way.  Now, when I go to my desktop and enter on one of my Icons like outlook, or any of the others that are on their, it doesn’t say too edit the selected item, press f2.  Second,  Their’s no voice assistant that’s supposed to come up when I press the insert or jaws key the alt key and the spacebar, which is supposed too automatically bringup the voice assistant.  Third, when I go too where it says Jaws home manual and go to the utilities menu and arrow down to the settings senter,and arrow down to where it says, users, and then open it with the right arrow too open it, their’s no item there for me to enable a setting for me to enable voice assistant. The first item that comes up in   the users section says, progress messages  anouncement five second intervols. The next item says,      typing echo caracters.  Well, I thin you’ll get the picture. 

 

I don’t want too keep calling them and have them think that I’m some kind of nut who justwants attention.      

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Milton Ota
Sent: Saturday, March 6, 2021 8:20 PM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Hello Albert,

 

It would be very helpful if you were to give us more detailed description of your problem by telling us if you are using the most recent update of JAWS, if you are running Windows 10 and what did tech support at Vispero/Freedom Scientific do to fix the problem.

 

Doing this will keep the clutter and flood of e-mail messages going back and forth to try and help.

 

 

Milton Ota

ICAN Island Computer Access Now

4273 Coventry Dr., S.

Unit E

Fargo, ND 58104-4498

 

Ph: (701) 731-0511

Email: mota1252@...

 

               

 


 

Jaws versions install separately from each other, just unload Jaws after you log in, then run Jaws 2021 and once it is running go to Options > Basic > Automatically Start Jaws and make your selections for what happens at the login screen and after login.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Albert Cutolo
Sent: Sunday, March 7, 2021 7:05 AM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Good morning Milton, 

 

I have two Icons on my desktop for Jaws.  One says, Jaws2020, and the other Icon says jaws2021.  I realize that this is  short notice, But I’m available for you to help now, that is, if your available.  My landline phone number is as follows.  212 (366-6748)  If there is a charge for your help,  let me know by sending an email message.    t

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Milton Ota
Sent: Sunday, March 7, 2021 9:05 AM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Hello Albert,

 

If you are interested in allowing me to do a tandam into your computer, I’d glad to help fix the problem. I think that you have an older version of JAWS that is starting up when you first turn on your computer.

 

If you are interested in the tandam contact me via this e-mail address to arrange the connection. I’m not busy this afternoon and I’m in central time.

 

Milton Ota

Mota1252@...

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Albert Cutolo
Sent: Sunday, March 7, 2021 7:02 AM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Good morning Milton and Richard,

I’m supposed to be running Jaws 2021 on my laptop computer along with windows 10. When the last two updates came along, Like the one the was posted on January 19th, and the last update that was posted on February,  I installed them by going too the check for updates and installed them in the normal way.  Now, when I go to my desktop and enter on one of my Icons like outlook, or any of the others that are on their, it doesn’t say too edit the selected item, press f2.  Second,  Their’s no voice assistant that’s supposed to come up when I press the insert or jaws key the alt key and the spacebar, which is supposed too automatically bringup the voice assistant.  Third, when I go too where it says Jaws home manual and go to the utilities menu and arrow down to the settings senter,and arrow down to where it says, users, and then open it with the right arrow too open it, their’s no item there for me to enable a setting for me to enable voice assistant. The first item that comes up in   the users section says, progress messages  anouncement five second intervols. The next item says,      typing echo caracters.  Well, I thin you’ll get the picture. 

 

I don’t want too keep calling them and have them think that I’m some kind of nut who justwants attention.      

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Milton Ota
Sent: Saturday, March 6, 2021 8:20 PM
To: main@jfw.groups.io
Subject: Re: Jaws isn't able to retain my Jaws 2021 settings.

 

Hello Albert,

 

It would be very helpful if you were to give us more detailed description of your problem by telling us if you are using the most recent update of JAWS, if you are running Windows 10 and what did tech support at Vispero/Freedom Scientific do to fix the problem.

 

Doing this will keep the clutter and flood of e-mail messages going back and forth to try and help.

 

 

Milton Ota

ICAN Island Computer Access Now

4273 Coventry Dr., S.

Unit E

Fargo, ND 58104-4498

 

Ph: (701) 731-0511

Email: mota1252@...