Topics

moderated JAWS freezes when I close Word


Sameer
 

Dear List members,

Whenever I close Word using Alt+F4, JAWS will freeze for about 30 seconds & automatically resume speech afterwards. But all keystrokes typed by me during
the 30-second interval (For example, moving to the desktop, launching another program using hotkeys) will be executed even if JAWS is silent. Also, if
I close the Word document using CTRL+F4 instead of closing Word entirely, this freezing of JAWS does not happen. The freezing does not happen if I close
other Office programs like Excel or Powerpoint.

This behaviour has been observed for the past couple of weeks with both JAWS 2019 & JAWS 2020. My OS is Windows 10 version 1909 build 18363.959 & Office
version is 2016 subscription version.

Kindly suggest me how I can stop the freezing of JAWS whenever I close Word.

Thanking all in advance for any & all suggestions.


--
Regards
Mr. Sameer Latey


David Goldfield
 

Unfortunately, this is a known issue.

I have read that the following workaround should remedy this problem.

1. From within Word press insert+v to bring up the JAWS options dialog.

2. In the edit field type "UIA" without the quotes.

3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option.

4. Press enter twice to close the dialog and to save this change.

Here is the relevant help text pertaining to this feature.

Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft,
in order to provide the most robust solution for documents in Office.
Microsoft is making significant changes in UIA in the
ongoing development of Office 365 and this control, when unchecked, gives users
an opportunity to rely only on the Document Object Model rather than UIA. This
could be useful for users who are using Office 365 and run into any issues that
might have been introduced by recent changes in UIA.
Restart Word after changing this setting for your changes to take effect.


David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

WWW.DavidGoldfield.org

On 8/2/2020 9:51 AM, Sameer wrote:

Dear List members,

Whenever I close Word using Alt+F4, JAWS will freeze for about 30 seconds & automatically resume speech afterwards. But all keystrokes typed by me during
the 30-second interval (For example, moving to the desktop, launching another program using hotkeys) will be executed even if JAWS is silent. Also, if
I close the Word document using CTRL+F4 instead of closing Word entirely, this freezing of JAWS does not happen. The freezing does not happen if I close
other Office programs like Excel or Powerpoint.

This behaviour has been observed for the past couple of weeks with both JAWS 2019 & JAWS 2020. My OS is Windows 10 version 1909 build 18363.959 & Office
version is 2016 subscription version.

Kindly suggest me how I can stop the freezing of JAWS whenever I close Word.

Thanking all in advance for any & all suggestions.


Les Kriegler
 

Hi David,
Great info and great timing! I was trying to save a protected document and enable editing about an hour ago and Jaws crashed. I've made the changes you recommended.
Best Regards,

Les

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: Sunday, August 2, 2020 10:06 AM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

Unfortunately, this is a known issue.

I have read that the following workaround should remedy this problem.

1. From within Word press insert+v to bring up the JAWS options dialog.

2. In the edit field type "UIA" without the quotes.

3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option.

4. Press enter twice to close the dialog and to save this change.

Here is the relevant help text pertaining to this feature.

Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office.
Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA.
Restart Word after changing this setting for your changes to take effect.


David Goldfield,
Blindness Assistive Technology Specialist JAWS Certified, 2019

WWW.DavidGoldfield.org

On 8/2/2020 9:51 AM, Sameer wrote:

Dear List members,

Whenever I close Word using Alt+F4, JAWS will freeze for about 30
seconds & automatically resume speech afterwards. But all keystrokes
typed by me during the 30-second interval (For example, moving to the
desktop, launching another program using hotkeys) will be executed
even if JAWS is silent. Also, if I close the Word document using
CTRL+F4 instead of closing Word entirely, this freezing of JAWS does
not happen. The freezing does not happen if I close other Office
programs like Excel or Powerpoint.

This behaviour has been observed for the past couple of weeks with
both JAWS 2019 & JAWS 2020. My OS is Windows 10 version 1909 build
18363.959 & Office
version is 2016 subscription version.

Kindly suggest me how I can stop the freezing of JAWS whenever I close
Word.

Thanking all in advance for any & all suggestions.


Chris Hill
 

Do an office update, that fixed it here.

On 8/2/2020 08:51, Sameer wrote:

Dear List members,

Whenever I close Word using Alt+F4, JAWS will freeze for about 30 seconds & automatically resume speech afterwards. But all keystrokes typed by me during
the 30-second interval (For example, moving to the desktop, launching another program using hotkeys) will be executed even if JAWS is silent. Also, if
I close the Word document using CTRL+F4 instead of closing Word entirely, this freezing of JAWS does not happen. The freezing does not happen if I close
other Office programs like Excel or Powerpoint.

This behaviour has been observed for the past couple of weeks with both JAWS 2019 & JAWS 2020. My OS is Windows 10 version 1909 build 18363.959 & Office
version is 2016 subscription version.

Kindly suggest me how I can stop the freezing of JAWS whenever I close Word.

Thanking all in advance for any & all suggestions.


CJ &AA MAY
 

I haven't re-started the computer, but re-started Word, and the problem hasn't gone away.
Alison

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: 02 August 2020 15:06
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

Unfortunately, this is a known issue.

I have read that the following workaround should remedy this problem.

1. From within Word press insert+v to bring up the JAWS options dialog.

2. In the edit field type "UIA" without the quotes.

3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option.

4. Press enter twice to close the dialog and to save this change.

Here is the relevant help text pertaining to this feature.

Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office.
Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA.
Restart Word after changing this setting for your changes to take effect.


David Goldfield,
Blindness Assistive Technology Specialist JAWS Certified, 2019

WWW.DavidGoldfield.org

On 8/2/2020 9:51 AM, Sameer wrote:

Dear List members,

Whenever I close Word using Alt+F4, JAWS will freeze for about 30
seconds & automatically resume speech afterwards. But all keystrokes
typed by me during the 30-second interval (For example, moving to the
desktop, launching another program using hotkeys) will be executed
even if JAWS is silent. Also, if I close the Word document using
CTRL+F4 instead of closing Word entirely, this freezing of JAWS does
not happen. The freezing does not happen if I close other Office
programs like Excel or Powerpoint.

This behaviour has been observed for the past couple of weeks with
both JAWS 2019 & JAWS 2020. My OS is Windows 10 version 1909 build
18363.959 & Office
version is 2016 subscription version.

Kindly suggest me how I can stop the freezing of JAWS whenever I close
Word.

Thanking all in advance for any & all suggestions.


Dan Longmore
 

Hi,
Yes, issue continues with me as well at least in Outlook. Also I have noticed an increased loss of focus or what JAWS calls "unavailable" when I open new windows in Explorer. I realize that Microsoft continues to make significant changes and yet if JAWS wants to remain at the top of screen readers they must find a way to remedy these situations on a faster and more reliable basis.

Dan

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of CJ &AA MAY
Sent: Sunday, August 2, 2020 3:03 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

I haven't re-started the computer, but re-started Word, and the problem hasn't gone away.
Alison


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: 02 August 2020 15:06
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

Unfortunately, this is a known issue.

I have read that the following workaround should remedy this problem.

1. From within Word press insert+v to bring up the JAWS options dialog.

2. In the edit field type "UIA" without the quotes.

3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option.

4. Press enter twice to close the dialog and to save this change.

Here is the relevant help text pertaining to this feature.

Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office.
Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA.
Restart Word after changing this setting for your changes to take effect.


David Goldfield,
Blindness Assistive Technology Specialist JAWS Certified, 2019

WWW.DavidGoldfield.org

On 8/2/2020 9:51 AM, Sameer wrote:

Dear List members,

Whenever I close Word using Alt+F4, JAWS will freeze for about 30
seconds & automatically resume speech afterwards. But all keystrokes
typed by me during the 30-second interval (For example, moving to the
desktop, launching another program using hotkeys) will be executed
even if JAWS is silent. Also, if I close the Word document using
CTRL+F4 instead of closing Word entirely, this freezing of JAWS does
not happen. The freezing does not happen if I close other Office
programs like Excel or Powerpoint.

This behaviour has been observed for the past couple of weeks with
both JAWS 2019 & JAWS 2020. My OS is Windows 10 version 1909 build
18363.959 & Office
version is 2016 subscription version.

Kindly suggest me how I can stop the freezing of JAWS whenever I close
Word.

Thanking all in advance for any & all suggestions.


JOHN RIEHL
 

Interesting. JAWS often says "unavailable" when I try to go into My documents. I didn't realize it was due to a lack of focus.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Sunday, August 2, 2020 3:09 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

Hi,
Yes, issue continues with me as well at least in Outlook. Also I have noticed an increased loss of focus or what JAWS calls "unavailable" when I open new windows in Explorer. I realize that Microsoft continues to make significant changes and yet if JAWS wants to remain at the top of screen readers they must find a way to remedy these situations on a faster and more reliable basis.

Dan

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of CJ &AA MAY
Sent: Sunday, August 2, 2020 3:03 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

I haven't re-started the computer, but re-started Word, and the problem hasn't gone away.
Alison


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: 02 August 2020 15:06
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

Unfortunately, this is a known issue.

I have read that the following workaround should remedy this problem.

1. From within Word press insert+v to bring up the JAWS options dialog.

2. In the edit field type "UIA" without the quotes.

3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option.

4. Press enter twice to close the dialog and to save this change.

Here is the relevant help text pertaining to this feature.

Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office.
Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA.
Restart Word after changing this setting for your changes to take effect.


David Goldfield,
Blindness Assistive Technology Specialist JAWS Certified, 2019

WWW.DavidGoldfield.org

On 8/2/2020 9:51 AM, Sameer wrote:

Dear List members,

Whenever I close Word using Alt+F4, JAWS will freeze for about 30
seconds & automatically resume speech afterwards. But all keystrokes
typed by me during the 30-second interval (For example, moving to the
desktop, launching another program using hotkeys) will be executed
even if JAWS is silent. Also, if I close the Word document using
CTRL+F4 instead of closing Word entirely, this freezing of JAWS does
not happen. The freezing does not happen if I close other Office
programs like Excel or Powerpoint.

This behaviour has been observed for the past couple of weeks with
both JAWS 2019 & JAWS 2020. My OS is Windows 10 version 1909 build
18363.959 & Office
version is 2016 subscription version.

Kindly suggest me how I can stop the freezing of JAWS whenever I close
Word.

Thanking all in advance for any & all suggestions.


Dan Longmore
 

Yes, and if I tab away or shift tab around the same window then the focus comes back. For a while the focus issue had been better but of the last release of JAWS and updates from Microsoft seem to have made the problem worse.

Dan

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of JOHN RIEHL via groups.io
Sent: Sunday, August 2, 2020 3:11 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

Interesting. JAWS often says "unavailable" when I try to go into My documents. I didn't realize it was due to a lack of focus.


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Sunday, August 2, 2020 3:09 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

Hi,
Yes, issue continues with me as well at least in Outlook. Also I have noticed an increased loss of focus or what JAWS calls "unavailable" when I open new windows in Explorer. I realize that Microsoft continues to make significant changes and yet if JAWS wants to remain at the top of screen readers they must find a way to remedy these situations on a faster and more reliable basis.

Dan

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of CJ &AA MAY
Sent: Sunday, August 2, 2020 3:03 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

I haven't re-started the computer, but re-started Word, and the problem hasn't gone away.
Alison


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: 02 August 2020 15:06
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

Unfortunately, this is a known issue.

I have read that the following workaround should remedy this problem.

1. From within Word press insert+v to bring up the JAWS options dialog.

2. In the edit field type "UIA" without the quotes.

3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option.

4. Press enter twice to close the dialog and to save this change.

Here is the relevant help text pertaining to this feature.

Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office.
Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA.
Restart Word after changing this setting for your changes to take effect.


David Goldfield,
Blindness Assistive Technology Specialist JAWS Certified, 2019

WWW.DavidGoldfield.org

On 8/2/2020 9:51 AM, Sameer wrote:

Dear List members,

Whenever I close Word using Alt+F4, JAWS will freeze for about 30
seconds & automatically resume speech afterwards. But all keystrokes
typed by me during the 30-second interval (For example, moving to the
desktop, launching another program using hotkeys) will be executed
even if JAWS is silent. Also, if I close the Word document using
CTRL+F4 instead of closing Word entirely, this freezing of JAWS does
not happen. The freezing does not happen if I close other Office
programs like Excel or Powerpoint.

This behaviour has been observed for the past couple of weeks with
both JAWS 2019 & JAWS 2020. My OS is Windows 10 version 1909 build
18363.959 & Office
version is 2016 subscription version.

Kindly suggest me how I can stop the freezing of JAWS whenever I close
Word.

Thanking all in advance for any & all suggestions.


David Diamond
 

Of late I’ve been having the same problem in outlook.  No sound at all, almost as if the computer is turned off. 


Dan Longmore
 

Yes, this is same issue I believe.  JAWS either goes silent or crashes and restarts but takes up to 30 seconds.  This is with latest Windows 10 and JAWS installed.

 

Dan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Diamond
Sent: Sunday, August 2, 2020 4:40 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

 

Of late I’ve been having the same problem in outlook.  No sound at all, almost as if the computer is turned off. 


Rick Mladek
 

This happening when Excelclosing , as well.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Diamond
Sent: Sunday, August 2, 2020 4:40 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

 

Of late I’ve been having the same problem in outlook.  No sound at all, almost as if the computer is turned off. 


Rick Mladek
 

I am using Windows 10 latest update and Jaws 2019. The Office suite is 2019 single version, not 360. Happens when apps close, such as Windows, Excel and other apps as paint, etc.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Sunday, August 2, 2020 4:56 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

 

Yes, this is same issue I believe.  JAWS either goes silent or crashes and restarts but takes up to 30 seconds.  This is with latest Windows 10 and JAWS installed.

 

Dan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Diamond
Sent: Sunday, August 2, 2020 4:40 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

 

Of late I’ve been having the same problem in outlook.  No sound at all, almost as if the computer is turned off. 


David Goldfield
 

For the record disabling UIA did not fix this issue for me, either.


David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

WWW.DavidGoldfield.org
On 8/2/2020 6:11 PM, Rick Mladek wrote:

I am using Windows 10 latest update and Jaws 2019. The Office suite is 2019 single version, not 360. Happens when apps close, such as Windows, Excel and other apps as paint, etc.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Sunday, August 2, 2020 4:56 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

 

Yes, this is same issue I believe.  JAWS either goes silent or crashes and restarts but takes up to 30 seconds.  This is with latest Windows 10 and JAWS installed.

 

Dan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Diamond
Sent: Sunday, August 2, 2020 4:40 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

 

Of late I’ve been having the same problem in outlook.  No sound at all, almost as if the computer is turned off. 


Sharon
 

I’m still getting this behavior with Rord and Outlook 2016.

Sometimes I get it and sometimes I don’t.

Repairing Word and Outlook helped but it’s still happening to some extent.

Sharon

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Mladek
Sent: Sunday, August 2, 2020 6:11 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

 

I am using Windows 10 latest update and Jaws 2019. The Office suite is 2019 single version, not 360. Happens when apps close, such as Windows, Excel and other apps as paint, etc.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Sunday, August 2, 2020 4:56 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

 

Yes, this is same issue I believe.  JAWS either goes silent or crashes and restarts but takes up to 30 seconds.  This is with latest Windows 10 and JAWS installed.

 

Dan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Diamond
Sent: Sunday, August 2, 2020 4:40 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

 

Of late I’ve been having the same problem in outlook.  No sound at all, almost as if the computer is turned off. 


soner
 

Hi, it is same here, after closing Word documents, Jaws keeps hanging for a while.

On 2 Aug 2020, at 22:02, CJ &AA MAY <chrisalismay@...> wrote:

I haven't re-started the computer, but re-started Word, and the problem hasn't gone away.
Alison


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: 02 August 2020 15:06
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

Unfortunately, this is a known issue.

I have read that the following workaround should remedy this problem.

1. From within Word press insert+v to bring up the JAWS options dialog.

2. In the edit field type "UIA" without the quotes.

3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option.

4. Press enter twice to close the dialog and to save this change.

Here is the relevant help text pertaining to this feature.

Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office.
Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA.
Restart Word after changing this setting for your changes to take effect.


David Goldfield,
Blindness Assistive Technology Specialist JAWS Certified, 2019

WWW.DavidGoldfield.org

On 8/2/2020 9:51 AM, Sameer wrote:

Dear List members,

Whenever I close Word using Alt+F4, JAWS will freeze for about 30
seconds & automatically resume speech afterwards. But all keystrokes
typed by me during the 30-second interval (For example, moving to the
desktop, launching another program using hotkeys) will be executed
even if JAWS is silent. Also, if I close the Word document using
CTRL+F4 instead of closing Word entirely, this freezing of JAWS does
not happen. The freezing does not happen if I close other Office
programs like Excel or Powerpoint.

This behaviour has been observed for the past couple of weeks with
both JAWS 2019 & JAWS 2020. My OS is Windows 10 version 1909 build
18363.959 & Office
version is 2016 subscription version.

Kindly suggest me how I can stop the freezing of JAWS whenever I close
Word.

Thanking all in advance for any & all suggestions.