moderated Jaws beta 2023, won't install, error message


Daniel McGee
 

Dear list


So every time I go to install the Jaws 2023 beta, the install reaches 50% and then I am presented with the following dialog box. I haven't a clue what it is asking of me, so any ideas are welcome.


The feature you are trying to use is on a

network resource that is unavailable.

Click OK to try again, or enter an alternate path to a
folder containing the installation package
'vc_runtimeMinimum_x86.msi' in the box below.

Use source:
C:\ProgramData\Package Cache\{EC9807DE-B Browse...


Afik Souffir
 

Hi,

Are you using a computer with Admin rights?

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Daniel McGee
Sent: Friday, September 9, 2022 8:49 PM
To: main@jfw.groups.io
Subject: Jaws beta 2023, won't install, error message

Dear list


So every time I go to install the Jaws 2023 beta, the install reaches 50% and then I am presented with the following dialog box. I haven't a clue what it is asking of me, so any ideas are welcome.


The feature you are trying to use is on a

network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'vc_runtimeMinimum_x86.msi' in the box below.

Use source:
C:\ProgramData\Package Cache\{EC9807DE-B Browse...


Daniel McGee
 

Of course. It's my own personal computer. 


Curtis Chong
 

Hello Daniel:

 

Perhaps you should use the JAWS offline installer. Here are the relevant links.

 

Download JAWS

 

This enables the installation to occur without having to download various components during the installation process.

 

Best wishes,

 

Curtis Chong

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Daniel McGee
Sent: Friday, September 09, 2022 1:49 PM
To: main@jfw.groups.io
Subject: Re: Jaws beta 2023, won't install, error message

 

Of course. It's my own personal computer. 


Daniel McGee
 

So i tried the offline installer but with still same results  very strange . Maybe I'll just wait till a new beta to drop and try again. 


Jim Weiss <jimweiss72@...>
 

By chance are you running Windows 10 32-bit edition?  JAWS 2022 and newer only supports 64-bit OS installs.
Just a thought.
Jim Weiss

“Wise men speak because they have something to say; Fools because they have to say something.” - Plato




On Sep 9, 2022, at 4:13 PM, Curtis Chong <chong.curtis@...> wrote:

Hello Daniel:
 
Perhaps you should use the JAWS offline installer. Here are the relevant links.
 

Download JAWS

 
This enables the installation to occur without having to download various components during the installation process.
 
Best wishes,
 
Curtis Chong
 
 
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Daniel McGee
Sent: Friday, September 09, 2022 1:49 PM
To: main@jfw.groups.io
Subject: Re: Jaws beta 2023, won't install, error message
 
Of course. It's my own personal computer.  



Loy
 


I would call FS on Monday. They should be able to figure out why you can't install Must be something particular to your system..

----- Original Message -----
Sent: Friday, September 9, 2022 5:34 PM
Subject: Re: Jaws beta 2023, won't install, error message

So i tried the offline installer but with still same results  very strange . Maybe I'll just wait till a new beta to drop and try again. 


Cohn, Jonathan
 

I recommend that you do not call FS Technical Support.  On the downloads page there is a public beta