moderated Jaws and Dell freezing during a tandem session


James Malone
 

Hi all, I’m working with a client that has a Dell Laptop. Has anyone experienced Jaws freezing on a Dell laptop, and what happened? I was doing a Tandem session, and around 7 to 10 minutes of no activity, Jaws went Silent.

We tried to bring Jaws back, by refreshing the screen, and also tried to load Narrator, but the machine hung.

Just so you know, We set all machines to include my Dell to never sleep.

So I’m reaching out to all Dell users that might have had similar issues. I’ll need to know the make of your dell. For example: mines a Inspiron7-10 11, gen I 7 processor. I don’t really need to know everything about it, however I’ll need to find out what type of issues you had in regards to the system hanging.

I’ve created a ticket number with VFO, and I was told that Dell had issues in regards to causing Jaws to frees, but they didn’t tell me what models were effected.  

So I’m reaching out to you to possibly find the answers.

Best: James

 

 


Bill White
 

Hi, James. I don't have a Dell, but I also have experienced JAWS and Tandem freezing after as little as three or four minutes of no activity. I have a custom-built desktop, am using Windows 10, and JAWS 2023.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of James Malone
Sent: Thursday, November 17, 2022 1:48 PM
To: jfw@groups.io
Subject: Jaws and Dell freezing during a tandem session

 

Hi all, I’m working with a client that has a Dell Laptop. Has anyone experienced Jaws freezing on a Dell laptop, and what happened? I was doing a Tandem session, and around 7 to 10 minutes of no activity, Jaws went Silent.

We tried to bring Jaws back, by refreshing the screen, and also tried to load Narrator, but the machine hung.

Just so you know, We set all machines to include my Dell to never sleep.

So I’m reaching out to all Dell users that might have had similar issues. I’ll need to know the make of your dell. For example: mines a Inspiron7-10 11, gen I 7 processor. I don’t really need to know everything about it, however I’ll need to find out what type of issues you had in regards to the system hanging.

I’ve created a ticket number with VFO, and I was told that Dell had issues in regards to causing Jaws to frees, but they didn’t tell me what models were effected.  

So I’m reaching out to you to possibly find the answers.

Best: James

 

 


Ann Byrne
 

Yep. My Soni freezes in tandem also. When I disconnect the speech is gone and I have to reboot.

At 07:08 PM 11/17/2022, you wrote:
Hi, James. I don't have a Dell, but I also have experienced JAWS and Tandem freezing after as little as three or four minutes of no activity. I have a custom-built desktop, am using Windows 10, and JAWS 2023.

Bill White

<mailto:billwhite92701@...>billwhite92701@...

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of James Malone
Sent: Thursday, November 17, 2022 1:48 PM
To: jfw@groups.io
Subject: Jaws and Dell freezing during a tandem session

Hi all, I'm working with a client that has a Dell Laptop. Has anyone experienced Jaws freezing on a Dell laptop, and what happened? I was doing a Tandem session, and around 7 to 10 minutes of no activity, Jaws went Silent.
We tried to bring Jaws back, by refreshing the screen, and also tried to load Narrator, but the machine hung.
Just so you know, We set all machines to include my Dell to never sleep.
So I'm reaching out to all Dell users that might have had similar issues. I'll need to know the make of your dell. For example: mines a Inspiron7-10 11, gen I 7 processor. I don't really need to know everything about it, however I'll need to find out what type of issues you had in regards to the system hanging.
I've created a ticket number with VFO, and I was told that Dell had issues in regards to causing Jaws to frees, but they didn't tell me what models were effected.
So I'm reaching out to you to possibly find the answers.
Best: James



K0LNY
 

I wonder if setting the audio device a higher priority would help.
That is done in device manager.
You go to the list of hardware and arrow down to the sound devices and right
arrow into that and when you find your sound card, enter on it, and go to
one of the tabs and on one of them, you may find a priority option.
And perhaps it isn't audio related.
Folks might try going into startup in MsConfig and disabling everything and
try a tandem session and see if it no longer freezes.
Glenn

----- Original Message -----
From: "Ann Byrne" <annakb@...>
To: <main@jfw.groups.io>
Sent: Thursday, November 17, 2022 7:52 PM
Subject: Re: Jaws and Dell freezing during a tandem session


Yep. My Soni freezes in tandem also. When I disconnect the speech
is gone and I have to reboot.
At 07:08 PM 11/17/2022, you wrote:
Hi, James. I don't have a Dell, but I also have experienced JAWS and
Tandem freezing after as little as three or four minutes of no
activity. I have a custom-built desktop, am using Windows 10, and JAWS
2023.

Bill White

<mailto:billwhite92701@...>billwhite92701@...

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of James
Malone
Sent: Thursday, November 17, 2022 1:48 PM
To: jfw@groups.io
Subject: Jaws and Dell freezing during a tandem session

Hi all, I'm working with a client that has a Dell Laptop. Has anyone
experienced Jaws freezing on a Dell laptop, and what happened? I was
doing a Tandem session, and around 7 to 10 minutes of no activity,
Jaws went Silent.
We tried to bring Jaws back, by refreshing the screen, and also
tried to load Narrator, but the machine hung.
Just so you know, We set all machines to include my Dell to never sleep.
So I'm reaching out to all Dell users that might have had similar
issues. I'll need to know the make of your dell. For example: mines
a Inspiron7-10 11, gen I 7 processor. I don't really need to know
everything about it, however I'll need to find out what type of
issues you had in regards to the system hanging.
I've created a ticket number with VFO, and I was told that Dell had
issues in regards to causing Jaws to frees, but they didn't tell me
what models were effected.
So I'm reaching out to you to possibly find the answers.
Best: James



Tony
 

I have two Dell work stations that are similar in their features. One struggles with Teams and I have to turn off the video I send at times to keep it running. The other machine has no problems with Teams. The problem machine has video on the motherboard and the other has a separate video card.

I have a 10 year old I3 machine that I added a cheap video card to have HDMI output. It can also handle Teams, Zoom, and other video without problems.

Tony

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ann Byrne via groups.io
Sent: Thursday, November 17, 2022 7:52 PM
To: main@jfw.groups.io
Subject: Re: Jaws and Dell freezing during a tandem session

Yep. My Soni freezes in tandem also. When I disconnect the speech is gone and I have to reboot.
At 07:08 PM 11/17/2022, you wrote:
Hi, James. I don't have a Dell, but I also have experienced JAWS and
Tandem freezing after as little as three or four minutes of no
activity. I have a custom-built desktop, am using Windows 10, and JAWS 2023.

Bill White

<mailto:billwhite92701@...>billwhite92701@...

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of James
Malone
Sent: Thursday, November 17, 2022 1:48 PM
To: jfw@groups.io
Subject: Jaws and Dell freezing during a tandem session

Hi all, I'm working with a client that has a Dell Laptop. Has anyone
experienced Jaws freezing on a Dell laptop, and what happened? I was
doing a Tandem session, and around 7 to 10 minutes of no activity, Jaws
went Silent.
We tried to bring Jaws back, by refreshing the screen, and also tried
to load Narrator, but the machine hung.
Just so you know, We set all machines to include my Dell to never sleep.
So I'm reaching out to all Dell users that might have had similar
issues. I'll need to know the make of your dell. For example: mines a
Inspiron7-10 11, gen I 7 processor. I don't really need to know
everything about it, however I'll need to find out what type of issues
you had in regards to the system hanging.
I've created a ticket number with VFO, and I was told that Dell had
issues in regards to causing Jaws to frees, but they didn't tell me
what models were effected.
So I'm reaching out to you to possibly find the answers.
Best: James



K0LNY
 

One thing I always do is to do alt enter on this PC (or computer in windows
7) and go into system and performance and take it off of adjust for best
visual and select best performance.
Glenn

----- Original Message -----
From: "Tony" <tony@...>
To: <main@jfw.groups.io>
Sent: Thursday, November 17, 2022 8:03 PM
Subject: Re: Jaws and Dell freezing during a tandem session


I have two Dell work stations that are similar in their features. One
struggles with Teams and I have to turn off the video I send at times to
keep it running. The other machine has no problems with Teams. The problem
machine has video on the motherboard and the other has a separate video
card.

I have a 10 year old I3 machine that I added a cheap video card to have HDMI
output. It can also handle Teams, Zoom, and other video without problems.

Tony


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ann Byrne via
groups.io
Sent: Thursday, November 17, 2022 7:52 PM
To: main@jfw.groups.io
Subject: Re: Jaws and Dell freezing during a tandem session

Yep. My Soni freezes in tandem also. When I disconnect the speech is gone
and I have to reboot.
At 07:08 PM 11/17/2022, you wrote:
Hi, James. I don't have a Dell, but I also have experienced JAWS and
Tandem freezing after as little as three or four minutes of no
activity. I have a custom-built desktop, am using Windows 10, and JAWS
2023.

Bill White

<mailto:billwhite92701@...>billwhite92701@...

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of James
Malone
Sent: Thursday, November 17, 2022 1:48 PM
To: jfw@groups.io
Subject: Jaws and Dell freezing during a tandem session

Hi all, I'm working with a client that has a Dell Laptop. Has anyone
experienced Jaws freezing on a Dell laptop, and what happened? I was
doing a Tandem session, and around 7 to 10 minutes of no activity, Jaws
went Silent.
We tried to bring Jaws back, by refreshing the screen, and also tried
to load Narrator, but the machine hung.
Just so you know, We set all machines to include my Dell to never sleep.
So I'm reaching out to all Dell users that might have had similar
issues. I'll need to know the make of your dell. For example: mines a
Inspiron7-10 11, gen I 7 processor. I don't really need to know
everything about it, however I'll need to find out what type of issues
you had in regards to the system hanging.
I've created a ticket number with VFO, and I was told that Dell had
issues in regards to causing Jaws to frees, but they didn't tell me
what models were effected.
So I'm reaching out to you to possibly find the answers.
Best: James



Dave Durber
 

James:
 
It is nothing to do with what type of computer you are dealing with, whether it be a brand name computer or a computer you build yourself or, a computer you have built for you. I have had this happen to me during a Tandom session several times, when the 2 systems have been inactive for a while. I cannot be certain but, I believe there is probably a time out function, that disconnects the Tandom session after a given amount of time, if there has been no interaction, between the 2 systems.
 
Dave
 

----- Original Message -----
From: James Malone
To: jfw@groups.io
Sent: Thursday, November 17, 2022 9:47 PM
Subject: Jaws and Dell freezing during a tandem session

----- Original Message -----
Sent: Thursday, November 17, 2022 9:47 PM
Subject: Jaws and Dell freezing during a tandem session

Hi all, I’m working with a client that has a Dell Laptop. Has anyone experienced Jaws freezing on a Dell laptop, and what happened? I was doing a Tandem session, and around 7 to 10 minutes of no activity, Jaws went Silent.

We tried to bring Jaws back, by refreshing the screen, and also tried to load Narrator, but the machine hung.

Just so you know, We set all machines to include my Dell to never sleep.

So I’m reaching out to all Dell users that might have had similar issues. I’ll need to know the make of your dell. For example: mines a Inspiron7-10 11, gen I 7 processor. I don’t really need to know everything about it, however I’ll need to find out what type of issues you had in regards to the system hanging.

I’ve created a ticket number with VFO, and I was told that Dell had issues in regards to causing Jaws to frees, but they didn’t tell me what models were effected.  

So I’m reaching out to you to possibly find the answers.

Best: James

 

 


adam morris
 

From what I understand JAWS in tandem is designed to disconnect after a period of inactivity.
I'm not sure how long this is so what I do is if talking to someone every minute or two press an arrow key or a key that will ensure some kind of activity between your machine and the other.


On 18/11/2022 12:08, Bill White wrote:

Hi, James. I don't have a Dell, but I also have experienced JAWS and Tandem freezing after as little as three or four minutes of no activity. I have a custom-built desktop, am using Windows 10, and JAWS 2023.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of James Malone
Sent: Thursday, November 17, 2022 1:48 PM
To: jfw@groups.io
Subject: Jaws and Dell freezing during a tandem session

 

Hi all, I’m working with a client that has a Dell Laptop. Has anyone experienced Jaws freezing on a Dell laptop, and what happened? I was doing a Tandem session, and around 7 to 10 minutes of no activity, Jaws went Silent.

We tried to bring Jaws back, by refreshing the screen, and also tried to load Narrator, but the machine hung.

Just so you know, We set all machines to include my Dell to never sleep.

So I’m reaching out to all Dell users that might have had similar issues. I’ll need to know the make of your dell. For example: mines a Inspiron7-10 11, gen I 7 processor. I don’t really need to know everything about it, however I’ll need to find out what type of issues you had in regards to the system hanging.

I’ve created a ticket number with VFO, and I was told that Dell had issues in regards to causing Jaws to frees, but they didn’t tell me what models were effected.  

So I’m reaching out to you to possibly find the answers.

Best: James

 

 


-- 

Adam Morris

Email, iMessage & FaceTime 
adam@...


James Malone
 

Hi Dave, Yes your right about the time out feature. The time out feature is 60 minutes, and your right about it being that it could be any computer. However, in this case the entire system shuts down or freezes. I can’t even start Narrator. I’m bringing this subject up, because Tech support is saying that a lot of Dell’s has a problem when it comes to hanging. On this Dell, I haven’t seen any issues as of yet.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: Friday, November 18, 2022 12:33 AM
To: main@jfw.groups.io
Subject: Re: Jaws and Dell freezing during a tandem session

 

James:

 

It is nothing to do with what type of computer you are dealing with, whether it be a brand name computer or a computer you build yourself or, a computer you have built for you. I have had this happen to me during a Tandom session several times, when the 2 systems have been inactive for a while. I cannot be certain but, I believe there is probably a time out function, that disconnects the Tandom session after a given amount of time, if there has been no interaction, between the 2 systems.

 

Dave

 

----- Original Message -----

From: James Malone

Sent: Thursday, November 17, 2022 9:47 PM

Subject: Jaws and Dell freezing during a tandem session

 

----- Original Message -----

Sent: Thursday, November 17, 2022 9:47 PM

Subject: Jaws and Dell freezing during a tandem session

 

Hi all, I’m working with a client that has a Dell Laptop. Has anyone experienced Jaws freezing on a Dell laptop, and what happened? I was doing a Tandem session, and around 7 to 10 minutes of no activity, Jaws went Silent.

We tried to bring Jaws back, by refreshing the screen, and also tried to load Narrator, but the machine hung.

Just so you know, We set all machines to include my Dell to never sleep.

So I’m reaching out to all Dell users that might have had similar issues. I’ll need to know the make of your dell. For example: mines a Inspiron7-10 11, gen I 7 processor. I don’t really need to know everything about it, however I’ll need to find out what type of issues you had in regards to the system hanging.

I’ve created a ticket number with VFO, and I was told that Dell had issues in regards to causing Jaws to frees, but they didn’t tell me what models were effected.  

So I’m reaching out to you to possibly find the answers.

Best: James

 

 


James Malone
 

Hi all, just want to thank you for the responses about Jaws freezing during
a Tandem session. To answer some of your responses, the Tandem session has a
time limit of 60 minutes, and also has a 60 minute limit of inactivity. You
can find this information out in the Tandem users guide. On most machines,
the power settings can be adjusted to go to sleep, and most laptops will
usually go to sleep after 3 minutes when in a inactive state. This can be
adjusted in all windows versions, and I'm sure everyone is aware of this.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of K0LNY
Sent: Thursday, November 17, 2022 6:11 PM
To: main@jfw.groups.io
Subject: Re: Jaws and Dell freezing during a tandem session

One thing I always do is to do alt enter on this PC (or computer in windows
7) and go into system and performance and take it off of adjust for best
visual and select best performance.
Glenn
----- Original Message -----
From: "Tony" <tony@...>
To: <main@jfw.groups.io>
Sent: Thursday, November 17, 2022 8:03 PM
Subject: Re: Jaws and Dell freezing during a tandem session


I have two Dell work stations that are similar in their features. One
struggles with Teams and I have to turn off the video I send at times to
keep it running. The other machine has no problems with Teams. The problem
machine has video on the motherboard and the other has a separate video
card.

I have a 10 year old I3 machine that I added a cheap video card to have HDMI
output. It can also handle Teams, Zoom, and other video without problems.

Tony


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ann Byrne via
groups.io
Sent: Thursday, November 17, 2022 7:52 PM
To: main@jfw.groups.io
Subject: Re: Jaws and Dell freezing during a tandem session

Yep. My Soni freezes in tandem also. When I disconnect the speech is gone
and I have to reboot.
At 07:08 PM 11/17/2022, you wrote:
Hi, James. I don't have a Dell, but I also have experienced JAWS and
Tandem freezing after as little as three or four minutes of no
activity. I have a custom-built desktop, am using Windows 10, and JAWS
2023.

Bill White

<mailto:billwhite92701@...>billwhite92701@...

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of James
Malone
Sent: Thursday, November 17, 2022 1:48 PM
To: jfw@groups.io
Subject: Jaws and Dell freezing during a tandem session

Hi all, I'm working with a client that has a Dell Laptop. Has anyone
experienced Jaws freezing on a Dell laptop, and what happened? I was
doing a Tandem session, and around 7 to 10 minutes of no activity, Jaws
went Silent.
We tried to bring Jaws back, by refreshing the screen, and also tried
to load Narrator, but the machine hung.
Just so you know, We set all machines to include my Dell to never sleep.
So I'm reaching out to all Dell users that might have had similar
issues. I'll need to know the make of your dell. For example: mines a
Inspiron7-10 11, gen I 7 processor. I don't really need to know
everything about it, however I'll need to find out what type of issues
you had in regards to the system hanging.
I've created a ticket number with VFO, and I was told that Dell had
issues in regards to causing Jaws to frees, but they didn't tell me
what models were effected.
So I'm reaching out to you to possibly find the answers.
Best: James



Tony
 

I have had times when I signed into a team a couple of hours ahead of time just to be sure I didn’t forget.  I was never timed out.

 

May be the difference between free and paid versions of Teams.

 

I’ve only had problems on a machine with video on the motherboard and then with the camera on and trying to share my screen.

 

Tony

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of James Malone via groups.io
Sent: Friday, November 18, 2022 9:44 AM
To: main@jfw.groups.io
Subject: Re: Jaws and Dell freezing during a tandem session

 

Hi Dave, Yes your right about the time out feature. The time out feature is 60 minutes, and your right about it being that it could be any computer. However, in this case the entire system shuts down or freezes. I can’t even start Narrator. I’m bringing this subject up, because Tech support is saying that a lot of Dell’s has a problem when it comes to hanging. On this Dell, I haven’t seen any issues as of yet.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: Friday, November 18, 2022 12:33 AM
To: main@jfw.groups.io
Subject: Re: Jaws and Dell freezing during a tandem session

 

James:

 

It is nothing to do with what type of computer you are dealing with, whether it be a brand name computer or a computer you build yourself or, a computer you have built for you. I have had this happen to me during a Tandom session several times, when the 2 systems have been inactive for a while. I cannot be certain but, I believe there is probably a time out function, that disconnects the Tandom session after a given amount of time, if there has been no interaction, between the 2 systems.

 

Dave

 

----- Original Message -----

From: James Malone

Sent: Thursday, November 17, 2022 9:47 PM

Subject: Jaws and Dell freezing during a tandem session

 

----- Original Message -----

From: James Malone

Sent: Thursday, November 17, 2022 9:47 PM

Subject: Jaws and Dell freezing during a tandem session

 

Hi all, I’m working with a client that has a Dell Laptop. Has anyone experienced Jaws freezing on a Dell laptop, and what happened? I was doing a Tandem session, and around 7 to 10 minutes of no activity, Jaws went Silent.

We tried to bring Jaws back, by refreshing the screen, and also tried to load Narrator, but the machine hung.

Just so you know, We set all machines to include my Dell to never sleep.

So I’m reaching out to all Dell users that might have had similar issues. I’ll need to know the make of your dell. For example: mines a Inspiron7-10 11, gen I 7 processor. I don’t really need to know everything about it, however I’ll need to find out what type of issues you had in regards to the system hanging.

I’ve created a ticket number with VFO, and I was told that Dell had issues in regards to causing Jaws to frees, but they didn’t tell me what models were effected.  

So I’m reaching out to you to possibly find the answers.

Best: James