Date
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moderated Jaws 2021 question/problem
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Madison Martin
Hi all,
I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Madison Martin
Hi all,
I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Ron Pelletier
Hi Madison,
toggle quoted messageShow quoted text
It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Richard Turner
Has anyone contacted FS support about this issue?
toggle quoted messageShow quoted text
It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com *
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Madison Martin
So how do I report this issue? Can I still do so even though I live in Canada? I
toggle quoted messageShow quoted text
hope that anyone else who's experiencing this will report it to them as well...
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 2:00 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Has anyone contacted FS support about this issue? It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Richard Turner
Any Jaws user, anywhere in the world can report things by writing to support@freedomscientific.com
toggle quoted messageShow quoted text
Now, there may be a separate email address from Canada or other countries, I do not know, but I'm sure they will let you know if that is the case. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com *
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:02 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So how do I report this issue? Can I still do so even though I live in Canada? I hope that anyone else who's experiencing this will report it to them as well... -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 2:00 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Has anyone contacted FS support about this issue? It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com%2F&;amp;data=04%7C01%7C%7Cc9b484af52204f53e3e108d8ab73966f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637447860215742993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kvk6tp1cTjwLjNPqaJccWu03vI3nW6wmujk%2BjyR3j0M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Madison Martin
So I just describe the issue to them?
toggle quoted messageShow quoted text
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 3:04 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Any Jaws user, anywhere in the world can report things by writing to support@freedomscientific.com Now, there may be a separate email address from Canada or other countries, I do not know, but I'm sure they will let you know if that is the case. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:02 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So how do I report this issue? Can I still do so even though I live in Canada? I hope that anyone else who's experiencing this will report it to them as well... -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 2:00 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Has anyone contacted FS support about this issue? It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com %2F&data=04%7C01%7C%7Cc9b484af52204f53e3e108d8ab73966f%7C84df9e7fe9f640afb43 5aaaaaaaaaaaa%7C1%7C0%7C637447860215742993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wL jAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kvk6tp1cT jwLjNPqaJccWu03vI3nW6wmujk%2BjyR3j0M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Richard Turner
That is what I would do.
toggle quoted messageShow quoted text
Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com *
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:08 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So I just describe the issue to them? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 3:04 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Any Jaws user, anywhere in the world can report things by writing to support@freedomscientific.com Now, there may be a separate email address from Canada or other countries, I do not know, but I'm sure they will let you know if that is the case. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com%2F&;amp;data=04%7C01%7C%7Cf07f791cfc654d0fa56008d8ab745b12%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637447863522206789%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2erj0c16BIuIDD0kzv251LKpoSCcj6wknMC5oqaV85M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:02 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So how do I report this issue? Can I still do so even though I live in Canada? I hope that anyone else who's experiencing this will report it to them as well... -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 2:00 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Has anyone contacted FS support about this issue? It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com %2F&data=04%7C01%7C%7Cc9b484af52204f53e3e108d8ab73966f%7C84df9e7fe9f640afb43 5aaaaaaaaaaaa%7C1%7C0%7C637447860215742993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wL jAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kvk6tp1cT jwLjNPqaJccWu03vI3nW6wmujk%2BjyR3j0M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Mario
yes, just as you did on this ml.
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-------- Original Message --------
From: Richard Turner [mailto:richardturner42@outlook.com] To: main@jfw.groups.io <main@jfw.groups.io> Date: Monday, December 28, 2020, 4:14 PM Subject: Jaws 2021 question/problem That is what I would do. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:08 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So I just describe the issue to them? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 3:04 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Any Jaws user, anywhere in the world can report things by writing to support@freedomscientific.com Now, there may be a separate email address from Canada or other countries, I do not know, but I'm sure they will let you know if that is the case. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com%2F&;amp;data=04%7C01%7C%7Cf07f791cfc654d0fa56008d8ab745b12%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637447863522206789%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2erj0c16BIuIDD0kzv251LKpoSCcj6wknMC5oqaV85M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:02 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So how do I report this issue? Can I still do so even though I live in Canada? I hope that anyone else who's experiencing this will report it to them as well... -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 2:00 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Has anyone contacted FS support about this issue? It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com %2F&data=04%7C01%7C%7Cc9b484af52204f53e3e108d8ab73966f%7C84df9e7fe9f640afb43 5aaaaaaaaaaaa%7C1%7C0%7C637447860215742993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wL jAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kvk6tp1cT jwLjNPqaJccWu03vI3nW6wmujk%2BjyR3j0M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison .
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Ashleigh Piccinino
This doesn’t happen for me/all works fine!
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On Dec 28, 2020, at 1:38 PM, Madison Martin <maddymartin@mymts.net> wrote:
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Same email or you can go to the Freedom Scientific website, click on support > technical support and then the link to submit feedback.
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-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: Monday, December 28, 2020 1:04 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Any Jaws user, anywhere in the world can report things by writing to support@freedomscientific.com Now, there may be a separate email address from Canada or other countries, I do not know, but I'm sure they will let you know if that is the case. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:02 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So how do I report this issue? Can I still do so even though I live in Canada? I hope that anyone else who's experiencing this will report it to them as well... -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 2:00 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Has anyone contacted FS support about this issue? It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com%2F&;amp;data=04%7C01%7C%7Cc9b484af52204f53e3e108d8ab73966f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637447860215742993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kvk6tp1cTjwLjNPqaJccWu03vI3nW6wmujk%2BjyR3j0M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Yes, make sure you include the version numbers of the programs involved, e.g. Jaws 2021, Windows 10, Office 2013, even better is to be specific as to which Jaws build you use, the exact version of Windows which you can find by typing "WinVer" into the Run or Windows search box and also the exact Outlook version, you can get it by opening Outlook and pressing Jaws Key + Control + V, if you press it twice quickly it will be in a virtual window where you can highlight it and simply copy and paste it into your email.
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Then describe exactly what you are doing and what issue you have. Best regards, Sieghard
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:08 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So I just describe the issue to them? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 3:04 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Any Jaws user, anywhere in the world can report things by writing to support@freedomscientific.com Now, there may be a separate email address from Canada or other countries, I do not know, but I'm sure they will let you know if that is the case. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:02 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So how do I report this issue? Can I still do so even though I live in Canada? I hope that anyone else who's experiencing this will report it to them as well... -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 2:00 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Has anyone contacted FS support about this issue? It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com %2F&data=04%7C01%7C%7Cc9b484af52204f53e3e108d8ab73966f%7C84df9e7fe9f640afb43 5aaaaaaaaaaaa%7C1%7C0%7C637447860215742993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wL jAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kvk6tp1cT jwLjNPqaJccWu03vI3nW6wmujk%2BjyR3j0M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Madison Martin
How do I get the exact version of Jaws that I have?
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-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel Sent: December 29, 2020 9:13 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Yes, make sure you include the version numbers of the programs involved, e.g. Jaws 2021, Windows 10, Office 2013, even better is to be specific as to which Jaws build you use, the exact version of Windows which you can find by typing "WinVer" into the Run or Windows search box and also the exact Outlook version, you can get it by opening Outlook and pressing Jaws Key + Control + V, if you press it twice quickly it will be in a virtual window where you can highlight it and simply copy and paste it into your email. Then describe exactly what you are doing and what issue you have. Best regards, Sieghard -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:08 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So I just describe the issue to them? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 3:04 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Any Jaws user, anywhere in the world can report things by writing to support@freedomscientific.com Now, there may be a separate email address from Canada or other countries, I do not know, but I'm sure they will let you know if that is the case. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:02 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So how do I report this issue? Can I still do so even though I live in Canada? I hope that anyone else who's experiencing this will report it to them as well... -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 2:00 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Has anyone contacted FS support about this issue? It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com %2F&data=04%7C01%7C%7Cc9b484af52204f53e3e108d8ab73966f%7C84df9e7fe9f640afb43 5aaaaaaaaaaaa%7C1%7C0%7C637447860215742993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wL jAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kvk6tp1cT jwLjNPqaJccWu03vI3nW6wmujk%2BjyR3j0M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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T. Civitello
Shift tab until you have Jaws highlighted and up arrow once.
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-----Original Message-----
From: Madison Martin Sent: Tuesday, December 29, 2020 7:59 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem How do I get the exact version of Jaws that I have? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel Sent: December 29, 2020 9:13 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Yes, make sure you include the version numbers of the programs involved, e.g. Jaws 2021, Windows 10, Office 2013, even better is to be specific as to which Jaws build you use, the exact version of Windows which you can find by typing "WinVer" into the Run or Windows search box and also the exact Outlook version, you can get it by opening Outlook and pressing Jaws Key + Control + V, if you press it twice quickly it will be in a virtual window where you can highlight it and simply copy and paste it into your email. Then describe exactly what you are doing and what issue you have. Best regards, Sieghard -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:08 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So I just describe the issue to them? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 3:04 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Any Jaws user, anywhere in the world can report things by writing to support@freedomscientific.com Now, there may be a separate email address from Canada or other countries, I do not know, but I'm sure they will let you know if that is the case. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:02 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So how do I report this issue? Can I still do so even though I live in Canada? I hope that anyone else who's experiencing this will report it to them as well... -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 2:00 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Has anyone contacted FS support about this issue? It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com %2F&data=04%7C01%7C%7Cc9b484af52204f53e3e108d8ab73966f%7C84df9e7fe9f640afb43 5aaaaaaaaaaaa%7C1%7C0%7C637447860215742993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wL jAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kvk6tp1cT jwLjNPqaJccWu03vI3nW6wmujk%2BjyR3j0M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Richard Turner
Pressing, Insert+j to get to the Jaws screen, then control+insert+v
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If you press control+insert+v twice quickly, you can select the text and paste it. I just did that and got: JAWS Version 2021.2011.16.400 HTH, Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com *
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Tuesday, December 29, 2020 7:59 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem How do I get the exact version of Jaws that I have? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel Sent: December 29, 2020 9:13 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Yes, make sure you include the version numbers of the programs involved, e.g. Jaws 2021, Windows 10, Office 2013, even better is to be specific as to which Jaws build you use, the exact version of Windows which you can find by typing "WinVer" into the Run or Windows search box and also the exact Outlook version, you can get it by opening Outlook and pressing Jaws Key + Control + V, if you press it twice quickly it will be in a virtual window where you can highlight it and simply copy and paste it into your email. Then describe exactly what you are doing and what issue you have. Best regards, Sieghard -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:08 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So I just describe the issue to them? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 3:04 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Any Jaws user, anywhere in the world can report things by writing to support@freedomscientific.com Now, there may be a separate email address from Canada or other countries, I do not know, but I'm sure they will let you know if that is the case. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com%2F&;amp;data=04%7C01%7C%7C8e3f7a7f240e455b62bc08d8ac126bb4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637448542395847869%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2WSqpxbYry875xOLQYWRSbJ6UV0%2BqyzxSvOyz3cdOfA%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:02 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So how do I report this issue? Can I still do so even though I live in Canada? I hope that anyone else who's experiencing this will report it to them as well... -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 2:00 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Has anyone contacted FS support about this issue? It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com %2F&data=04%7C01%7C%7Cc9b484af52204f53e3e108d8ab73966f%7C84df9e7fe9f640afb43 5aaaaaaaaaaaa%7C1%7C0%7C637447860215742993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wL jAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kvk6tp1cT jwLjNPqaJccWu03vI3nW6wmujk%2BjyR3j0M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Madison Martin
Shift tab when I'm where?
toggle quoted messageShow quoted text
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of T. Civitello Sent: December 29, 2020 10:08 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Shift tab until you have Jaws highlighted and up arrow once. -----Original Message----- From: Madison Martin Sent: Tuesday, December 29, 2020 7:59 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem How do I get the exact version of Jaws that I have? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel Sent: December 29, 2020 9:13 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Yes, make sure you include the version numbers of the programs involved, e.g. Jaws 2021, Windows 10, Office 2013, even better is to be specific as to which Jaws build you use, the exact version of Windows which you can find by typing "WinVer" into the Run or Windows search box and also the exact Outlook version, you can get it by opening Outlook and pressing Jaws Key + Control + V, if you press it twice quickly it will be in a virtual window where you can highlight it and simply copy and paste it into your email. Then describe exactly what you are doing and what issue you have. Best regards, Sieghard -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:08 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So I just describe the issue to them? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 3:04 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Any Jaws user, anywhere in the world can report things by writing to support@freedomscientific.com Now, there may be a separate email address from Canada or other countries, I do not know, but I'm sure they will let you know if that is the case. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:02 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So how do I report this issue? Can I still do so even though I live in Canada? I hope that anyone else who's experiencing this will report it to them as well... -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 2:00 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Has anyone contacted FS support about this issue? It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com %2F&data=04%7C01%7C%7Cc9b484af52204f53e3e108d8ab73966f%7C84df9e7fe9f640afb43 5aaaaaaaaaaaa%7C1%7C0%7C637447860215742993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wL jAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kvk6tp1cT jwLjNPqaJccWu03vI3nW6wmujk%2BjyR3j0M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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Marianne Denning
You can go to your JAWS menu with insert J or get there from the desk top.
toggle quoted messageShow quoted text
Up arrow to about and hit enter. That will tell you how many upgrades you have left, the current version that is running and other important information about your JAWS.
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Tuesday, December 29, 2020 12:23 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Shift tab when I'm where? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of T. Civitello Sent: December 29, 2020 10:08 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Shift tab until you have Jaws highlighted and up arrow once. -----Original Message----- From: Madison Martin Sent: Tuesday, December 29, 2020 7:59 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem How do I get the exact version of Jaws that I have? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel Sent: December 29, 2020 9:13 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Yes, make sure you include the version numbers of the programs involved, e.g. Jaws 2021, Windows 10, Office 2013, even better is to be specific as to which Jaws build you use, the exact version of Windows which you can find by typing "WinVer" into the Run or Windows search box and also the exact Outlook version, you can get it by opening Outlook and pressing Jaws Key + Control + V, if you press it twice quickly it will be in a virtual window where you can highlight it and simply copy and paste it into your email. Then describe exactly what you are doing and what issue you have. Best regards, Sieghard -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:08 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So I just describe the issue to them? -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 3:04 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Any Jaws user, anywhere in the world can report things by writing to support@freedomscientific.com Now, there may be a separate email address from Canada or other countries, I do not know, but I'm sure they will let you know if that is the case. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, www.turner42.com * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 1:02 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem So how do I report this issue? Can I still do so even though I live in Canada? I hope that anyone else who's experiencing this will report it to them as well... -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner Sent: December 28, 2020 2:00 PM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Has anyone contacted FS support about this issue? It won't get fixed if folks don't contact them directly. I don't have so many people in my contacts that I need this feature, but if you do, providing direct feedback would help. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I'm not the card shark * My web site, https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42 .com %2F&data=04%7C01%7C%7Cc9b484af52204f53e3e108d8ab73966f%7C84df9e7fe9f640a fb43 5aaaaaaaaaaaa%7C1%7C0%7C637447860215742993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiM C4wL jAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kvk6t p1cT jwLjNPqaJccWu03vI3nW6wmujk%2BjyR3j0M%3D&reserved=0 * -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier Sent: Monday, December 28, 2020 11:50 AM To: main@jfw.groups.io Subject: Re: Jaws 2021 question/problem Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin Sent: Monday, December 28, 2020 2:40 PM To: jfw@groups.io Subject: Jaws 2021 question/problem Hi all, I upgraded to Jaws 2021 almost 2 weeks ago now and I have a problem that I've noticed. When I go to my favourites list in Edge, or when I go into contacts in Outlook, or start a new message in Outlook type a letter and then do ctrl k to bring up a list of addresses starting with that letter, Jaws will only read a few items and then stop speaking. When this happens in favourites I have to alt tab to something else and then alt tab back and then Jaws will start reading again, but then stops speaking again after reading a few more items. When this happens in Outlook I have to go to the bottom of the list of addresses starting with that letter or the end of my contacts and then arrow up and Jaws will read a few more and then stop speaking again. Now when I upgraded I was asked if I wanted to import settings or something like that and I said yes, though I don't recall having any settings set that have anything to do with this. So I'm wondering, is this an issue with Jaws 2021, or is there some setting or something that I can change so that Jaws will stop doing this? I'm just glad that my Braille display works when this happens. Now, I know some of you might suggest switching to an earlier version of Jaws, but I do these things on a daily basis, and besides I don't have any earlier versions of Jaws on this computer as I uninstalled 2018 after I upgraded. Running Jaws 2021, Outlook 2013, the latest Edge and Windows 10 2004. Thanks for any help/suggestions anyone can provide!!!!! Madison
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