Topics

moderated Help - trouble with my new installation of JAWS 2020


Cynthia Bruce
 

Hi All,

 

I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.

 

  1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
  2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
  3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.

Many thanks for any help you can provide.

 

Cynthia


Adrian Spratt
 

I’m not one to recommend this normally, but it sounds like you need to do a JAWS repair. Assuming you’ve downloaded the file for the version and release you’re running, click on that file and follow the prompts. It can take several minutes, and when it’s done, you’ll need to reboot.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cynthia Bruce
Sent: Friday, September 4, 2020 3:15 PM
To: main@jfw.groups.io
Subject: Help - trouble with my new installation of JAWS 2020

 

Hi All,

 

I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.

 

  1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
  2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
  3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.

Many thanks for any help you can provide.

 

Cynthia


Abraham Sweiss
 

What is your old computer a desktop?
Reason I ask because it sounds like you’re using the key combinations for a desktop not a laptop.

Thanks,abraham 

On Sep 4, 2020, at 3:13 PM, Cynthia Bruce <cynthia.bruce@...> wrote:



Hi All,

 

I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.

 

  1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
  2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
  3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.

Many thanks for any help you can provide.

 

Cynthia


Cynthia Bruce
 

Actually, it is a laptop, and JAWS is set to laptop layout.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Friday, September 4, 2020 4:22 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

What is your old computer a desktop?

Reason I ask because it sounds like you’re using the key combinations for a desktop not a laptop.

 

Thanks,abraham 



On Sep 4, 2020, at 3:13 PM, Cynthia Bruce <cynthia.bruce@...> wrote:



Hi All,

 

I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.

 

  1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
  2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
  3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.

Many thanks for any help you can provide.

 

Cynthia


David Goldfield
 

The issue you're having where pressing f2 and f3 changes the volume may be the way the computer has been configured. Temporarily, if you press the FN key along with the function key you may get the expected results you're looking for, such as pressing alt-fn-f4 to close a program. Does pressing the FN key along with escape return the function keys to their normal state?

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

WWW.DavidGoldfield.org
On 9/4/2020 3:28 PM, Cynthia Bruce wrote:

Actually, it is a laptop, and JAWS is set to laptop layout.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Friday, September 4, 2020 4:22 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

What is your old computer a desktop?

Reason I ask because it sounds like you’re using the key combinations for a desktop not a laptop.

 

Thanks,abraham 



On Sep 4, 2020, at 3:13 PM, Cynthia Bruce <cynthia.bruce@...> wrote:



Hi All,

 

I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.

 

  1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
  2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
  3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.

Many thanks for any help you can provide.

 

Cynthia


Cynthia Bruce
 

And, after another reboot, it seems to be reading my emails again.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: Friday, September 4, 2020 4:35 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

The issue you're having where pressing f2 and f3 changes the volume may be the way the computer has been configured. Temporarily, if you press the FN key along with the function key you may get the expected results you're looking for, such as pressing alt-fn-f4 to close a program. Does pressing the FN key along with escape return the function keys to their normal state?

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019
 
WWW.DavidGoldfield.org

On 9/4/2020 3:28 PM, Cynthia Bruce wrote:

Actually, it is a laptop, and JAWS is set to laptop layout.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Friday, September 4, 2020 4:22 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

What is your old computer a desktop?

Reason I ask because it sounds like you’re using the key combinations for a desktop not a laptop.

 

Thanks,abraham 

 

On Sep 4, 2020, at 3:13 PM, Cynthia Bruce <cynthia.bruce@...> wrote:



Hi All,

 

I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.

 

  1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
  2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
  3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.

Many thanks for any help you can provide.

 

Cynthia


David Goldfield
 

Sometimes the age-old classic advice of turning the thing off and then back on again often fixes problems. What email program do you use?

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

WWW.DavidGoldfield.org
On 9/4/2020 3:39 PM, Cynthia Bruce wrote:

And, after another reboot, it seems to be reading my emails again.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: Friday, September 4, 2020 4:35 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

The issue you're having where pressing f2 and f3 changes the volume may be the way the computer has been configured. Temporarily, if you press the FN key along with the function key you may get the expected results you're looking for, such as pressing alt-fn-f4 to close a program. Does pressing the FN key along with escape return the function keys to their normal state?

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019
 
WWW.DavidGoldfield.org

On 9/4/2020 3:28 PM, Cynthia Bruce wrote:

Actually, it is a laptop, and JAWS is set to laptop layout.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Friday, September 4, 2020 4:22 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

What is your old computer a desktop?

Reason I ask because it sounds like you’re using the key combinations for a desktop not a laptop.

 

Thanks,abraham 

 

On Sep 4, 2020, at 3:13 PM, Cynthia Bruce <cynthia.bruce@...> wrote:



Hi All,

 

I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.

 

  1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
  2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
  3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.

Many thanks for any help you can provide.

 

Cynthia


Cynthia Bruce
 

We have Outlook, and the laptop is new from the university where I am a faculty member. So, I think it is all Office 365 based, they just aren’t making us work all on line in office yet.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: Friday, September 4, 2020 4:43 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

Sometimes the age-old classic advice of turning the thing off and then back on again often fixes problems. What email program do you use?

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019
 
WWW.DavidGoldfield.org

On 9/4/2020 3:39 PM, Cynthia Bruce wrote:

And, after another reboot, it seems to be reading my emails again.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: Friday, September 4, 2020 4:35 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

The issue you're having where pressing f2 and f3 changes the volume may be the way the computer has been configured. Temporarily, if you press the FN key along with the function key you may get the expected results you're looking for, such as pressing alt-fn-f4 to close a program. Does pressing the FN key along with escape return the function keys to their normal state?

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019
 
WWW.DavidGoldfield.org

On 9/4/2020 3:28 PM, Cynthia Bruce wrote:

Actually, it is a laptop, and JAWS is set to laptop layout.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Friday, September 4, 2020 4:22 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

What is your old computer a desktop?

Reason I ask because it sounds like you’re using the key combinations for a desktop not a laptop.

 

Thanks,abraham 

 

On Sep 4, 2020, at 3:13 PM, Cynthia Bruce <cynthia.bruce@...> wrote:



Hi All,

 

I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.

 

  1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
  2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
  3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.

Many thanks for any help you can provide.

 

Cynthia


John Covici
 

I think your function keys are set to the wrong mode, not as function
keys, but for volume, etc. How to change modes is a laptop specific
procedure which I can't tell you.

I hope this helps.

On Fri, 04 Sep 2020 15:28:09 -0400,
Cynthia Bruce wrote:

[1 <text/plain; utf-8 (quoted-printable)>]
Actually, it is a laptop, and JAWS is set to laptop layout.



From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Friday, September 4, 2020 4:22 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020



What is your old computer a desktop?

Reason I ask because it sounds like you’re using the key combinations for a desktop not a laptop.



Thanks,abraham





On Sep 4, 2020, at 3:13 PM, Cynthia Bruce <cynthia.bruce@... <mailto:cynthia.bruce@...> > wrote:



Hi All,



I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.



1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.

Many thanks for any help you can provide.



Cynthia






[2 <text/html; utf-8 (quoted-printable)>]
--
Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici wb2una
covici@...


Chris Hill
 

I can help on your function key issue, perhaps.  The machine likely came from the factory with the function keys set to media key mode.  Just to the left of the windows key may be an fn key, on my dell, holding that down and hitting escape will switch the function keys to function key mode.  Also watch out, f1 in media key mode may be mute, or if you are in function key mode- fn +f one may cause that to happen.


CH




On 9/4/2020 14:14, Cynthia Bruce wrote:

Hi All,

 

I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.

 

  1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
  2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
  3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.

Many thanks for any help you can provide.

 

Cynthia


Mike B
 

Hi Cynthia,
 
Below are a couple of notes on how to make your function keys work the way you're used to using them.
 
From: valiant8086
Hi.
 
For a Lenovo Try holding down the, FN key,  then you press escape. That might do it.
 
If this is a Lenovo, you can enable the function keys as default using the Lenovo Vantage app. If you don't have that app it should be available in the
Microsoft store.
 
If this is a dell, you should be able to toggle it in Mobility Center, press windows+x, then b to open it. Then tab around searching for a combo box that
will let you set the mode of your function keys.
 
If this is a Microsoft Surface, you may be able to toggle it by double pressing the fn key.
 
Most of these machines do permit forcing the setting within the system BIOS, but you most likely would need sighted assistance for that, as the BIOS is
separate from Windows, and, as such, there is no speech provided by any screen reader. Often, the temporary toggle is just that, temporary. The suggestions
FN+Escape, Double FN, etc may not stick across reboots. The Lenovo keystroke may not stick either, but forcing it from Lenovo Vantage does stick, as does
changing it in the system BIOS.
 
Valiant
 
 
Below are steps on how to enable or disable the function keys.  Use step number 2 Via the Mobility Center, and I couldn't get my wife's to type numbers
when holding the FN key, but that doesn't mean it won't work on other Dell laptops, I don't know.  I checked these steps on my wife's Dell 7000 laptop
Windows 10 Home computer to make sure of their accuracy.
 
https://www.thewindowsclub.com/change-function-key-behavior-windows-laptops
 
Change Function key behavior in Dell laptops
 
One thing I did not like about my Dell Inspiron 15 7537
 Windows 8.1 laptop keyboard was the behavior of the Function and Multimedia keys – that is, the top most row in the keyboard. On my earlier Dell XPS,
I was used to pressing the key to activate the Function keys like F1, F2, etc, and to press Fn key + the F1, F2 key to activate the multimedia operations
like Speaker on or off, Search, etc.
 
Swap or change Function key behavior in Windows laptops
 
I wanted to change this behavior; ie. I wanted to interchange, swap or inverse keyboard Function and Multi-media keys back to the one I was used to, and
here are two ways you can do it.
 
#1: Via BIOS
 
function-key-behavior-bios
 
Restart your Windows computer and when it starts booting, press the F2 key to enter the BIOS settings.
 
Press the Advanced tab and double-click on Function key behavior. Change the setting from Multimedia key to Function key.
 
Read:
Dell XPS 12 9250 review.
 
Entering the BIOS and changing BIOS settings is normally not advisable – especially if you are not used to it. I therefore recommend you follow this second
method.
 
#2: Via Windows Mobility Center
 
Change the Function key behavior using the Windows Mobility Center.
 
To open the Windows Mobility Center, press WinKey+X to open the WinX Menu and select Mobility Center. Alternatively, open the, Run dialogue box, Windows
key + R, type,
mblctr
 and hit Enter.
Goes without saying that you can also access it via Control Panel > Hardware and Sound > Windows Mobility Center > Adjust commonly used mobility settings.
 
Change Function key behavior
 
Tab to, Change Function Key behavior, current status is Function key Row button, now tab 1 time to the, Function key row combobox, from the drop-down menu,
arrow up / down to select Function key instead of Multimedia key.  Press enter on your selection and Alt + F4 to close.
 
In this way, you will be able to interchange, swap or inverse keyboard Function and Multi-media keys on Dell laptops.

Take care.  Mike.  Sent from my iBarstool.  Go dodgers!

----- Original Message -----
Sent: Friday, September 04, 2020 12:14 PM
Subject: Help - trouble with my new installation of JAWS 2020

Hi All,

 

I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.

 

  1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
  2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
  3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.

Many thanks for any help you can provide.

 

Cynthia


Paul Faucheux
 

hi cynthia this is paul faucheux from louisiana. i think i can help u
out. in answer to your first question as to why the function keys seem
not to do anything the reason might be that you have to turn off
software control of the function keys. or you also might need to press
the fn key when using a command like insert f7 to bring up a list of
links for example.

On 9/4/20, Cynthia Bruce <cynthia.bruce@...> wrote:
Hi All,



I will start by begging your patience as I try to sort out a new Dell
laptop
and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of
things so far, and I am sure there will be more.



1. JAWS isn't reading the emails in my inbox - Outlook. It only tells
me if and when I have replied, and it tells me if it was sent with high
importance.
2. The function keys don't seem to be doing anything, although F2 and
F3 seem to be controlling the volume. Similarly, insert + the function keys
don't seem to do anything like bring up a list of running windows etc.
3. I keep going into JAWS quick settings and making changes that it
doesn't seem to be saving.

Many thanks for any help you can provide.



Cynthia





Cohn, Jonathan
 

It sounds sounds like your computer is using the function keys as media keys. Several vendors do this. There should be a way in the BIOS or vendor settings to turn these keys back into function keys. The short term solution is you might be able to use the Fn key which is usually between the control and option keys on Windows computers to force the function keys to behave as function keys.

I have no idea what is going on for you with Outlook.  it a current version of Outlook? 
Quick settings should save your parameters, unless you set a option to revert settings but when you do that for a setting it usually reminds you of this if you are in beginner verbosity  mode

On Sep 4, 2020, at 3:14 PM, Cynthia Bruce <cynthia.bruce@...> wrote:

Hi All,
 
I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.
 
  1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
  2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
  3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.
Many thanks for any help you can provide.
 
Cynthia


Andrew Law
 

Hi, I can confirm that the Dell uses Fn+esc to toggle back to function key mode.

I occasionally get JAWS only saying read or unread in the message list. I just alt tab away and back again to fix it.
The quick settings will change if the application that is open is different each time, unless you select default from the combo box, which is a shift tab away from the search box.

 

 

Andrew Law

ACATS Trainer

Blind Low Vision NZ

 

P: 079296210 ext: 5310 | M: +64278084124 | E: alaw@...

 

160 Seventeenth Avenue, Tauranga South

Tauranga 3112

 

Our Vision, Your Future: Read our Strategic Plan 2020-2024

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cynthia Bruce
Sent: Saturday, 5 September 2020 7:52 AM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

We have Outlook, and the laptop is new from the university where I am a faculty member. So, I think it is all Office 365 based, they just aren’t making us work all on line in office yet.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: Friday, September 4, 2020 4:43 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

Sometimes the age-old classic advice of turning the thing off and then back on again often fixes problems. What email program do you use?

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019
 
WWW.DavidGoldfield.org

On 9/4/2020 3:39 PM, Cynthia Bruce wrote:

And, after another reboot, it seems to be reading my emails again.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: Friday, September 4, 2020 4:35 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

The issue you're having where pressing f2 and f3 changes the volume may be the way the computer has been configured. Temporarily, if you press the FN key along with the function key you may get the expected results you're looking for, such as pressing alt-fn-f4 to close a program. Does pressing the FN key along with escape return the function keys to their normal state?

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019
 
WWW.DavidGoldfield.org

On 9/4/2020 3:28 PM, Cynthia Bruce wrote:

Actually, it is a laptop, and JAWS is set to laptop layout.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Friday, September 4, 2020 4:22 PM
To: main@jfw.groups.io
Subject: Re: Help - trouble with my new installation of JAWS 2020

 

What is your old computer a desktop?

Reason I ask because it sounds like you’re using the key combinations for a desktop not a laptop.

 

Thanks,abraham 

 

On Sep 4, 2020, at 3:13 PM, Cynthia Bruce <cynthia.bruce@...> wrote:



Hi All,

 

I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.

 

  1. JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
  2. The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
  3. I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.

Many thanks for any help you can provide.

 

Cynthia

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