Hello all,
Wondering if anyone is still having issues with Dell computers and JFW?
I have two folks with latitude models that are having sound card issues as well as the machines running hot.
They are both JFW users.
Thoughts?
Thank you.
IESBVI Logo

*Chad Brown*
/Assistive Technology Consultant/
(563) 320-6255
3501 Harry Langdon Boulevard, Council Bluffs, IA 51503
*iowa-braille.k12.ia.us* <https://www.iowa-braille.k12.ia.us/>
NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and intended solely for addressee. In addition, any student related information contained in this e-mail (including attachments) is protected by the Family Educational Rights and Privacy Act of 1994. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any. This communication and any response to it may constitute a public record and, therefore, may be available upon request in accordance with Iowa public records law, Iowa Code Chapter 22. [8th2]

As far as I can tell, I don't have either problem with my Dell Latitude E6540 running 64 bit Windows 10 Home with 64 bit JAWS 2022+.

Gene...


On 3/22/2023 2:00 PM, Chad Brown wrote:

Hello all,

Wondering if anyone is still having issues with Dell computers and JFW?

I have two folks with latitude models that are having sound card issues as well as the machines running hot.

They are both JFW users.

Thoughts?

Thank you.

IESBVI Logo



*Chad Brown*
/Assistive Technology Consultant/
(563) 320-6255
3501 Harry Langdon Boulevard, Council Bluffs, IA 51503
*iowa-braille.k12.ia.us* <https://www.iowa-braille.k12.ia.us/>

NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and intended solely for addressee. In addition, any student related information contained in this e-mail (including attachments) is protected by the Family Educational Rights and Privacy Act of 1994. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any. This communication and any response to it may constitute a public record and, therefore, may be available upon request in accordance with Iowa public records law, Iowa Code Chapter 22. [8th2]

Hello all, as far as I know, Dell use to put 2 types of sound cards in
thier laptops, Realtec and Intel.  You can research if one o these is
more compatible with JAWS.  Also, if JAWS is not good configured just
can get problems.


Nice day!


El 22/3/2023 a las 12:16, Gene Warner escribió:

As far as I can tell, I don't have either problem with my Dell
Latitude E6540 running 64 bit Windows 10 Home with 64 bit JAWS 2022+.

Gene...


On 3/22/2023 2:00 PM, Chad Brown wrote:

Hello all,

Wondering if anyone is still having issues with Dell computers and JFW?

I have two folks with latitude models that are having sound card
issues as well as the machines running hot.

They are both JFW users.

Thoughts?

Thank you.

IESBVI Logo



*Chad Brown*
/Assistive Technology Consultant/
(563) 320-6255
3501 Harry Langdon Boulevard, Council Bluffs, IA 51503
*iowa-braille.k12.ia.us* <https://www.iowa-braille.k12.ia.us/>

NOTICE TO RECIPIENT: The contents of this e-mail message and any
attachments is covered by the Electronic Communication Privacy Act,
18 U.S.C. 2510-2521, is confidential, and intended solely for
addressee. In addition, any student related information contained in
this e-mail (including attachments) is protected by the Family
Educational Rights and Privacy Act of 1994. If you are not the
intended recipient, you are hereby notified that any retention,
dissemination, distribution or copying of this communication is
strictly prohibited. Please immediately notify the sender by reply
e-mail or phone and delete this message and its attachments, if any.
This communication and any response to it may constitute a public
record and, therefore, may be available upon request in accordance
with Iowa public records law, Iowa Code Chapter 22. [8th2]

--
Salu2, Kari

Hello all,

Wondering if anyone is still having issues with Dell computers and JFW?

I have two folks with latitude models that are having sound card issues as well as the machines running hot.

They are both JFW users.

Thoughts?

Thank you.

NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and intended solely for addressee. In addition, any student related information contained in this e-mail (including attachments) is protected by the Family Educational Rights and Privacy Act of 1994. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any. This communication and any response to it may constitute a public record and, therefore, may be available upon request in accordance with Iowa public records law, Iowa Code Chapter 22. [8th2]

I’ve been using Dell business class machines for over 20 years. I have occasionally run into sound card issues with the installed Realtek drivers. My latest Vostro laptop had the problem where the sound card would deactivate after around twelve seconds of inactivity. At that point pressing a key would cause a small but noticeable delay from when the key was pressed until the screen reader responded to that key press but there wasn’t that annoying clipping or cutting off of the first syllable or phoneme. In my case the Silenzio program from Stefan Kiss corrected the problem. If memory serves it was more noticeable with NVDA than it was with JAWS.

Note: the pages on Stefan’s Web site which I have visited are written in the Slovak language. You’ll need to use your browser’s translation capabilities or a third party tool like Google Translate to translate the site into your preferred language.

You can also download the program directly from the previous link.

For the most part I have had no long-standing issues with the Dell machines I have used. However, I know that there have been a lot of Dell machines produced over the years and others may well report worse experiences.

As an aside I did some investigating on the Realtek Web site to see if I could locate either a form or an email address to submit support queries. On March 16 of last year I sent the following email to pctech@..., an email address which I found on their Web site. I received no bounce back or error message from the email which I sent. To date I have not received a response. Here is what I wrote.

Subject: Problem With TimeOut Issues With Your Sound Driver

Hello.

I am a visually impaired computer user and am reaching out to report an extremely serious problem with your sound drivers. People who are blind or visually

impaired use an application known as a screen reader which allows a user to access what is on the screen using synthetic speech, Braille or both. The problem

that blind people are experiencing is that many computers with your sound drivers tend to time out and switch off the sound card after a period of silence.

In my case the timeout occurs approximately twelve seconds after my screen reader has last spoken. Once the sound card switches off pressing another key

causes a noticeable delay from the time the key is pressed until the time speech is heard from my speakers or headset. Some computers even cut off the

first syllable of whatever the screen reader was speaking. This causes major problems and significantly decreases our productivity. An appropriate analogy

would be to imagine your monitor going dark after ten seconds of inactivity. Imagine your frustration where pressing a key at that point might cause your

monitor to not become instantly enabled or having your screen flicker for a second after pressing the key. If you experienced such a problem I’m sure you

will agree that you would find it not only to be extremely frustrating but you would conclude that this would be totally unacceptable. This is extremely

problematic and I am asking that Realtek provide a solution. As an example, could a utility be provided to allow a user to increase the timeout period

or, better yet, disable it entirely? Your prompt attention to this problem would be tremendously appreciated not only by me but by so many computer users

who rely on screen reading technology who are currently being tremendously inconvenienced by this problem.

Many thanks.

Hello all,

Wondering if anyone is still having issues with Dell computers and JFW?

I have two folks with latitude models that are having sound card issues as well as the machines running hot.

They are both JFW users.

Thoughts?

Thank you.

NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and intended solely for addressee. In addition, any student related information contained in this e-mail (including attachments) is protected by the Family Educational Rights and Privacy Act of 1994. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any. This communication and any response to it may constitute a public record and, therefore, may be available upon request in accordance with Iowa public records law, Iowa Code Chapter 22. [8th2]

I’ve been using Dell business class machines for over 20 years. I have occasionally run into sound card issues with the installed Realtek drivers. My latest Vostro laptop had the problem where the sound card would deactivate after around twelve seconds of inactivity. At that point pressing a key would cause a small but noticeable delay from when the key was pressed until the screen reader responded to that key press but there wasn’t that annoying clipping or cutting off of the first syllable or phoneme. In my case the Silenzio <https://www.stefankiss.sk/silenzio> program from Stefan Kiss corrected the problem. If memory serves it was more noticeable with NVDA than it was with JAWS.
Note: the pages on Stefan’s Web site which I have visited are written in the Slovak language. You’ll need to use your browser’s translation capabilities or a third party tool like Google Translate <https://chrome.google.com/webstore/detail/google-translate/aapbdbdomjkkjkaonfhkkikfgjllcleb> to translate the site into your preferred language.
You can also download the program <https://www.stefankiss.sk/files/programy/Silenzio_2.1_setup.exe> directly from the previous link.
For the most part I have had no long-standing issues with the Dell machines I have used. However, I know that there have been a lot of Dell machines produced over the years and others may well report worse experiences.
As an aside I did some investigating on the Realtek Web site to see if I could locate either a form or an email address to submit support queries. On March 16 of last year I sent the following email to pctech@... <mailto:pctech@...>, an email address which I found on their Web site. I received no bounce back or error message from the email which I sent. To date I have not received a response. Here is what I wrote.
Subject: Problem With TimeOut Issues With Your Sound Driver
Hello.
I am a visually impaired computer user and am reaching out to report an extremely serious problem with your sound drivers. People who are blind or visually
impaired use an application known as a screen reader which allows a user to access what is on the screen using synthetic speech, Braille or both. The problem
that blind people are experiencing is that many computers with your sound drivers tend to time out and switch off the sound card after a period of silence.
In my case the timeout occurs approximately twelve seconds after my screen reader has last spoken. Once the sound card switches off pressing another key
causes a noticeable delay from the time the key is pressed until the time speech is heard from my speakers or headset. Some computers even cut off the
first syllable of whatever the screen reader was speaking. This causes major problems and significantly decreases our productivity. An appropriate analogy
would be to imagine your monitor going dark after ten seconds of inactivity. Imagine your frustration where pressing a key at that point might cause your
monitor to not become instantly enabled or having your screen flicker for a second after pressing the key. If you experienced such a problem I’m sure you
will agree that you would find it not only to be extremely frustrating but you would conclude that this would be totally unacceptable. This is extremely
problematic and I am asking that Realtek provide a solution. As an example, could a utility be provided to allow a user to increase the timeout period
or, better yet, disable it entirely? Your prompt attention to this problem would be tremendously appreciated not only by me but by so many computer users
who rely on screen reading technology who are currently being tremendously inconvenienced by this problem.
Many thanks.
David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2022 <https://www.freedomscientific.com/Training/Certification>
NVDA Certified Expert <https://certification.nvaccess.org/>
Subscribe to the Tech-VI announcement list to receive news, events and information regarding the blindness assistive technology field.
Email: tech-vi+subscribe@groups.io <mailto:tech-vi+subscribe@groups.io>
www.DavidGoldfield.com <http://www.DavidGoldfield.com>
*From:* main@jfw.groups.io <main@jfw.groups.io> *On Behalf Of *Joseph Machise
*Sent:* Wednesday, March 22, 2023 3:21 PM
*To:* main@jfw.groups.io
*Subject:* Re: dell computers
I had trouble with my dell before it was takin.
----- Original Message -----
*From:*K0LNY <mailto:glenn@...>
*To:*main@jfw.groups.io <mailto:main@jfw.groups.io>
*Sent:*Wednesday, March 22, 2023 2:19 PM
*Subject:*Re: dell computers
It's been 3 or 4 years since I used Dell computers, I had a tower and a laptop at work, and I found the towers terrible with regard to their drivers working with Jaws, but the laptop was good for me.
But the towers I had experience led me to often say:
Now what the Dell is wrong with this thing?
Glenn
----- Original Message -----
*From:*Chad Brown <mailto:chad.brown@...>
*To:*jfw@groups.io <mailto:jfw@groups.io>
*Sent:*Wednesday, March 22, 2023 1:00 PM
*Subject:*dell computers
Hello all,
Wondering if anyone is still having issues with Dell computers and JFW?
I have two folks with latitude models that are having sound card issues as well as the machines running hot.
They are both JFW users.
Thoughts?
Thank you.
IESBVI Logo

*Chad Brown*
/Assistive Technology Consultant/
(563) 320-6255
3501 Harry Langdon Boulevard, Council Bluffs, IA 51503
*iowa-braille.k12.ia.us* <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.iowa-braille.k12.ia.us%2F&data=05%7C01%7C%7C300ea4dde4784719921608db2b0a9293%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638151096650175918%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=J8xge8NldYcdC6W0hmC3oC0k0UW2tt5%2FynB8YUzpeDM%3D&reserved=0>
NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and intended solely for addressee. In addition, any student related information contained in this e-mail (including attachments) is protected by the Family Educational Rights and Privacy Act of 1994. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any. This communication and any response to it may constitute a public record and, therefore, may be available upon request in accordance with Iowa public records law, Iowa Code Chapter 22. [8th2]

I’ve been using Dell business class machines for over 20 years. I have occasionally run into sound card issues with the installed Realtek drivers. My latest Vostro laptop had the problem where the sound card would deactivate after around twelve seconds of inactivity. At that point pressing a key would cause a small but noticeable delay from when the key was pressed until the screen reader responded to that key press but there wasn’t that annoying clipping or cutting off of the first syllable or phoneme. In my case the Silenzio program from Stefan Kiss corrected the problem. If memory serves it was more noticeable with NVDA than it was with JAWS.

Note: the pages on Stefan’s Web site which I have visited are written in the Slovak language. You’ll need to use your browser’s translation capabilities or a third party tool like Google Translate to translate the site into your preferred language.

You can also download the program directly from the previous link.

For the most part I have had no long-standing issues with the Dell machines I have used. However, I know that there have been a lot of Dell machines produced over the years and others may well report worse experiences.

As an aside I did some investigating on the Realtek Web site to see if I could locate either a form or an email address to submit support queries. On March 16 of last year I sent the following email to pctech@..., an email address which I found on their Web site. I received no bounce back or error message from the email which I sent. To date I have not received a response. Here is what I wrote.

Subject: Problem With TimeOut Issues With Your Sound Driver

Hello.

I am a visually impaired computer user and am reaching out to report an extremely serious problem with your sound drivers. People who are blind or visually

impaired use an application known as a screen reader which allows a user to access what is on the screen using synthetic speech, Braille or both. The problem

that blind people are experiencing is that many computers with your sound drivers tend to time out and switch off the sound card after a period of silence.

In my case the timeout occurs approximately twelve seconds after my screen reader has last spoken. Once the sound card switches off pressing another key

causes a noticeable delay from the time the key is pressed until the time speech is heard from my speakers or headset. Some computers even cut off the

first syllable of whatever the screen reader was speaking. This causes major problems and significantly decreases our productivity. An appropriate analogy

would be to imagine your monitor going dark after ten seconds of inactivity. Imagine your frustration where pressing a key at that point might cause your

monitor to not become instantly enabled or having your screen flicker for a second after pressing the key. If you experienced such a problem I’m sure you

will agree that you would find it not only to be extremely frustrating but you would conclude that this would be totally unacceptable. This is extremely

problematic and I am asking that Realtek provide a solution. As an example, could a utility be provided to allow a user to increase the timeout period

or, better yet, disable it entirely? Your prompt attention to this problem would be tremendously appreciated not only by me but by so many computer users

who rely on screen reading technology who are currently being tremendously inconvenienced by this problem.

Many thanks.

Hello all,

Wondering if anyone is still having issues with Dell computers and JFW?

I have two folks with latitude models that are having sound card issues as well as the machines running hot.

They are both JFW users.

Thoughts?

Thank you.

NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and intended solely for addressee. In addition, any student related information contained in this e-mail (including attachments) is protected by the Family Educational Rights and Privacy Act of 1994. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any. This communication and any response to it may constitute a public record and, therefore, may be available upon request in accordance with Iowa public records law, Iowa Code Chapter 22. [8th2]

Do you use the Support Assist from Dell to keep the audio drivers current?

I’ve been using Dell business class machines for over 20 years. I have occasionally run into sound card issues with the installed Realtek drivers. My latest Vostro laptop had the problem where the sound card would deactivate after around twelve seconds of inactivity. At that point pressing a key would cause a small but noticeable delay from when the key was pressed until the screen reader responded to that key press but there wasn’t that annoying clipping or cutting off of the first syllable or phoneme. In my case the Silenzio program from Stefan Kiss corrected the problem. If memory serves it was more noticeable with NVDA than it was with JAWS.

Note: the pages on Stefan’s Web site which I have visited are written in the Slovak language. You’ll need to use your browser’s translation capabilities or a third party tool like Google Translate to translate the site into your preferred language.

You can also download the program directly from the previous link.

For the most part I have had no long-standing issues with the Dell machines I have used. However, I know that there have been a lot of Dell machines produced over the years and others may well report worse experiences.

As an aside I did some investigating on the Realtek Web site to see if I could locate either a form or an email address to submit support queries. On March 16 of last year I sent the following email to pctech@..., an email address which I found on their Web site. I received no bounce back or error message from the email which I sent. To date I have not received a response. Here is what I wrote.

Subject: Problem With TimeOut Issues With Your Sound Driver

Hello.

I am a visually impaired computer user and am reaching out to report an extremely serious problem with your sound drivers. People who are blind or visually

impaired use an application known as a screen reader which allows a user to access what is on the screen using synthetic speech, Braille or both. The problem

that blind people are experiencing is that many computers with your sound drivers tend to time out and switch off the sound card after a period of silence.

In my case the timeout occurs approximately twelve seconds after my screen reader has last spoken. Once the sound card switches off pressing another key

causes a noticeable delay from the time the key is pressed until the time speech is heard from my speakers or headset. Some computers even cut off the

first syllable of whatever the screen reader was speaking. This causes major problems and significantly decreases our productivity. An appropriate analogy

would be to imagine your monitor going dark after ten seconds of inactivity. Imagine your frustration where pressing a key at that point might cause your

monitor to not become instantly enabled or having your screen flicker for a second after pressing the key. If you experienced such a problem I’m sure you

will agree that you would find it not only to be extremely frustrating but you would conclude that this would be totally unacceptable. This is extremely

problematic and I am asking that Realtek provide a solution. As an example, could a utility be provided to allow a user to increase the timeout period

or, better yet, disable it entirely? Your prompt attention to this problem would be tremendously appreciated not only by me but by so many computer users

who rely on screen reading technology who are currently being tremendously inconvenienced by this problem.

Many thanks.

Hello all,

Wondering if anyone is still having issues with Dell computers and JFW?

I have two folks with latitude models that are having sound card issues as well as the machines running hot.

They are both JFW users.

Thoughts?

Thank you.

NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and intended solely for addressee. In addition, any student related information contained in this e-mail (including attachments) is protected by the Family Educational Rights and Privacy Act of 1994. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any. This communication and any response to it may constitute a public record and, therefore, may be available upon request in accordance with Iowa public records law, Iowa Code Chapter 22. [8th2]

Marie:

Regarding the Dell Support Assist, I can’t figure out how to access it with Jaws.

I have a number of updates waiting.

I often get notices about those updates, but can’t seem to access them.

At the same time, I remember doing a Dell update once that really messed with my sound drivers, so I’m holding off on that a bit, since things are working well here.

Dr.  Tom Behler From Michigan

Do you use the Support Assist from Dell to keep the audio drivers current?

I’ve been using Dell business class machines for over 20 years. I have occasionally run into sound card issues with the installed Realtek drivers. My latest Vostro laptop had the problem where the sound card would deactivate after around twelve seconds of inactivity. At that point pressing a key would cause a small but noticeable delay from when the key was pressed until the screen reader responded to that key press but there wasn’t that annoying clipping or cutting off of the first syllable or phoneme. In my case the Silenzio program from Stefan Kiss corrected the problem. If memory serves it was more noticeable with NVDA than it was with JAWS.

Note: the pages on Stefan’s Web site which I have visited are written in the Slovak language. You’ll need to use your browser’s translation capabilities or a third party tool like Google Translate to translate the site into your preferred language.

You can also download the program directly from the previous link.

For the most part I have had no long-standing issues with the Dell machines I have used. However, I know that there have been a lot of Dell machines produced over the years and others may well report worse experiences.

As an aside I did some investigating on the Realtek Web site to see if I could locate either a form or an email address to submit support queries. On March 16 of last year I sent the following email to pctech@..., an email address which I found on their Web site. I received no bounce back or error message from the email which I sent. To date I have not received a response. Here is what I wrote.

Subject: Problem With TimeOut Issues With Your Sound Driver

Hello.

I am a visually impaired computer user and am reaching out to report an extremely serious problem with your sound drivers. People who are blind or visually

impaired use an application known as a screen reader which allows a user to access what is on the screen using synthetic speech, Braille or both. The problem

that blind people are experiencing is that many computers with your sound drivers tend to time out and switch off the sound card after a period of silence.

In my case the timeout occurs approximately twelve seconds after my screen reader has last spoken. Once the sound card switches off pressing another key

causes a noticeable delay from the time the key is pressed until the time speech is heard from my speakers or headset. Some computers even cut off the

first syllable of whatever the screen reader was speaking. This causes major problems and significantly decreases our productivity. An appropriate analogy

would be to imagine your monitor going dark after ten seconds of inactivity. Imagine your frustration where pressing a key at that point might cause your

monitor to not become instantly enabled or having your screen flicker for a second after pressing the key. If you experienced such a problem I’m sure you

will agree that you would find it not only to be extremely frustrating but you would conclude that this would be totally unacceptable. This is extremely

problematic and I am asking that Realtek provide a solution. As an example, could a utility be provided to allow a user to increase the timeout period

or, better yet, disable it entirely? Your prompt attention to this problem would be tremendously appreciated not only by me but by so many computer users

who rely on screen reading technology who are currently being tremendously inconvenienced by this problem.

Many thanks.

Hello all,

Wondering if anyone is still having issues with Dell computers and JFW?

I have two folks with latitude models that are having sound card issues as well as the machines running hot.

They are both JFW users.

Thoughts?

Thank you.

NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and intended solely for addressee. In addition, any student related information contained in this e-mail (including attachments) is protected by the Family Educational Rights and Privacy Act of 1994. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any. This communication and any response to it may constitute a public record and, therefore, may be available upon request in accordance with Iowa public records law, Iowa Code Chapter 22. [8th2]

Hey there, Tom, Brian Zolo here in Gahanna, Ohio, feel free to call me BZ, grin!  I’ll be happy to assist you regarding support assist and there’s another app called dell update that I’ve also used successfully with jaws.  Feel free to give me a call on my cell phone at 614-271-1695 and we can talk further.  I’ll be happy to assist and make sure that you’ve got drivers up to date.  Have a great day!  BZ! 

Marie:

Regarding the Dell Support Assist, I can’t figure out how to access it with Jaws.

I have a number of updates waiting.

I often get notices about those updates, but can’t seem to access them.

At the same time, I remember doing a Dell update once that really messed with my sound drivers, so I’m holding off on that a bit, since things are working well here.

Dr.  Tom Behler From Michigan

Do you use the Support Assist from Dell to keep the audio drivers current?

I’ve been using Dell business class machines for over 20 years. I have occasionally run into sound card issues with the installed Realtek drivers. My latest Vostro laptop had the problem where the sound card would deactivate after around twelve seconds of inactivity. At that point pressing a key would cause a small but noticeable delay from when the key was pressed until the screen reader responded to that key press but there wasn’t that annoying clipping or cutting off of the first syllable or phoneme. In my case the Silenzio program from Stefan Kiss corrected the problem. If memory serves it was more noticeable with NVDA than it was with JAWS.

Note: the pages on Stefan’s Web site which I have visited are written in the Slovak language. You’ll need to use your browser’s translation capabilities or a third party tool like Google Translate to translate the site into your preferred language.

You can also download the program directly from the previous link.

For the most part I have had no long-standing issues with the Dell machines I have used. However, I know that there have been a lot of Dell machines produced over the years and others may well report worse experiences.

As an aside I did some investigating on the Realtek Web site to see if I could locate either a form or an email address to submit support queries. On March 16 of last year I sent the following email to pctech@..., an email address which I found on their Web site. I received no bounce back or error message from the email which I sent. To date I have not received a response. Here is what I wrote.

Subject: Problem With TimeOut Issues With Your Sound Driver

Hello.

I am a visually impaired computer user and am reaching out to report an extremely serious problem with your sound drivers. People who are blind or visually

impaired use an application known as a screen reader which allows a user to access what is on the screen using synthetic speech, Braille or both. The problem

that blind people are experiencing is that many computers with your sound drivers tend to time out and switch off the sound card after a period of silence.

In my case the timeout occurs approximately twelve seconds after my screen reader has last spoken. Once the sound card switches off pressing another key

causes a noticeable delay from the time the key is pressed until the time speech is heard from my speakers or headset. Some computers even cut off the

first syllable of whatever the screen reader was speaking. This causes major problems and significantly decreases our productivity. An appropriate analogy

would be to imagine your monitor going dark after ten seconds of inactivity. Imagine your frustration where pressing a key at that point might cause your

monitor to not become instantly enabled or having your screen flicker for a second after pressing the key. If you experienced such a problem I’m sure you

will agree that you would find it not only to be extremely frustrating but you would conclude that this would be totally unacceptable. This is extremely

problematic and I am asking that Realtek provide a solution. As an example, could a utility be provided to allow a user to increase the timeout period

or, better yet, disable it entirely? Your prompt attention to this problem would be tremendously appreciated not only by me but by so many computer users

who rely on screen reading technology who are currently being tremendously inconvenienced by this problem.

Many thanks.

Hello all,

Wondering if anyone is still having issues with Dell computers and JFW?

I have two folks with latitude models that are having sound card issues as well as the machines running hot.

They are both JFW users.

Thoughts?

Thank you.

NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and intended solely for addressee. In addition, any student related information contained in this e-mail (including attachments) is protected by the Family Educational Rights and Privacy Act of 1994. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any. This communication and any response to it may constitute a public record and, therefore, may be available upon request in accordance with Iowa public records law, Iowa Code Chapter 22. [8th2]

Brian:

I appreciate your offer, but I would first like to see if I can do the Dell updates here myself, once I get some clear steps as to how to carry out the process with Jaws.

This way, I won’t have to inconvenience others when the next updates roll around.

Thanks again, though;  I really appreciate the offer!

Tom Behler

Hey there, Tom, Brian Zolo here in Gahanna, Ohio, feel free to call me BZ, grin!  I’ll be happy to assist you regarding support assist and there’s another app called dell update that I’ve also used successfully with jaws.  Feel free to give me a call on my cell phone at 614-271-1695 and we can talk further.  I’ll be happy to assist and make sure that you’ve got drivers up to date.  Have a great day!  BZ! 

Marie:

Regarding the Dell Support Assist, I can’t figure out how to access it with Jaws.

I have a number of updates waiting.

I often get notices about those updates, but can’t seem to access them.

At the same time, I remember doing a Dell update once that really messed with my sound drivers, so I’m holding off on that a bit, since things are working well here.

Dr.  Tom Behler From Michigan

Do you use the Support Assist from Dell to keep the audio drivers current?

I’ve been using Dell business class machines for over 20 years. I have occasionally run into sound card issues with the installed Realtek drivers. My latest Vostro laptop had the problem where the sound card would deactivate after around twelve seconds of inactivity. At that point pressing a key would cause a small but noticeable delay from when the key was pressed until the screen reader responded to that key press but there wasn’t that annoying clipping or cutting off of the first syllable or phoneme. In my case the Silenzio program from Stefan Kiss corrected the problem. If memory serves it was more noticeable with NVDA than it was with JAWS.

Note: the pages on Stefan’s Web site which I have visited are written in the Slovak language. You’ll need to use your browser’s translation capabilities or a third party tool like Google Translate to translate the site into your preferred language.

You can also download the program directly from the previous link.

For the most part I have had no long-standing issues with the Dell machines I have used. However, I know that there have been a lot of Dell machines produced over the years and others may well report worse experiences.

As an aside I did some investigating on the Realtek Web site to see if I could locate either a form or an email address to submit support queries. On March 16 of last year I sent the following email to pctech@..., an email address which I found on their Web site. I received no bounce back or error message from the email which I sent. To date I have not received a response. Here is what I wrote.

Subject: Problem With TimeOut Issues With Your Sound Driver

Hello.

I am a visually impaired computer user and am reaching out to report an extremely serious problem with your sound drivers. People who are blind or visually

impaired use an application known as a screen reader which allows a user to access what is on the screen using synthetic speech, Braille or both. The problem

that blind people are experiencing is that many computers with your sound drivers tend to time out and switch off the sound card after a period of silence.

In my case the timeout occurs approximately twelve seconds after my screen reader has last spoken. Once the sound card switches off pressing another key

causes a noticeable delay from the time the key is pressed until the time speech is heard from my speakers or headset. Some computers even cut off the

first syllable of whatever the screen reader was speaking. This causes major problems and significantly decreases our productivity. An appropriate analogy

would be to imagine your monitor going dark after ten seconds of inactivity. Imagine your frustration where pressing a key at that point might cause your

monitor to not become instantly enabled or having your screen flicker for a second after pressing the key. If you experienced such a problem I’m sure you

will agree that you would find it not only to be extremely frustrating but you would conclude that this would be totally unacceptable. This is extremely

problematic and I am asking that Realtek provide a solution. As an example, could a utility be provided to allow a user to increase the timeout period

or, better yet, disable it entirely? Your prompt attention to this problem would be tremendously appreciated not only by me but by so many computer users

who rely on screen reading technology who are currently being tremendously inconvenienced by this problem.

Many thanks.

Hello all,

Wondering if anyone is still having issues with Dell computers and JFW?

I have two folks with latitude models that are having sound card issues as well as the machines running hot.

They are both JFW users.

Thoughts?

Thank you.

NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and intended solely for addressee. In addition, any student related information contained in this e-mail (including attachments) is protected by the Family Educational Rights and Privacy Act of 1994. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any. This communication and any response to it may constitute a public record and, therefore, may be available upon request in accordance with Iowa public records law, Iowa Code Chapter 22. [8th2]

Brian:

I appreciate your offer, but I would first like to see if I can do the Dell updates here myself, once I get some clear steps as to how to carry out the process with Jaws.

This way, I won’t have to inconvenience others when the next updates roll around.

Thanks again, though;  I really appreciate the offer!

Tom Behler

Hey there, Tom, Brian Zolo here in Gahanna, Ohio, feel free to call me BZ, grin!  I’ll be happy to assist you regarding support assist and there’s another app called dell update that I’ve also used successfully with jaws.  Feel free to give me a call on my cell phone at 614-271-1695 and we can talk further.  I’ll be happy to assist and make sure that you’ve got drivers up to date.  Have a great day!  BZ! 

Marie:

Regarding the Dell Support Assist, I can’t figure out how to access it with Jaws.

I have a number of updates waiting.

I often get notices about those updates, but can’t seem to access them.

At the same time, I remember doing a Dell update once that really messed with my sound drivers, so I’m holding off on that a bit, since things are working well here.

Dr.  Tom Behler From Michigan

Do you use the Support Assist from Dell to keep the audio drivers current?

I’ve been using Dell business class machines for over 20 years. I have occasionally run into sound card issues with the installed Realtek drivers. My latest Vostro laptop had the problem where the sound card would deactivate after around twelve seconds of inactivity. At that point pressing a key would cause a small but noticeable delay from when the key was pressed until the screen reader responded to that key press but there wasn’t that annoying clipping or cutting off of the first syllable or phoneme. In my case the Silenzio program from Stefan Kiss corrected the problem. If memory serves it was more noticeable with NVDA than it was with JAWS.

Note: the pages on Stefan’s Web site which I have visited are written in the Slovak language. You’ll need to use your browser’s translation capabilities or a third party tool like Google Translate to translate the site into your preferred language.

You can also download the program directly from the previous link.

For the most part I have had no long-standing issues with the Dell machines I have used. However, I know that there have been a lot of Dell machines produced over the years and others may well report worse experiences.

As an aside I did some investigating on the Realtek Web site to see if I could locate either a form or an email address to submit support queries. On March 16 of last year I sent the following email to pctech@..., an email address which I found on their Web site. I received no bounce back or error message from the email which I sent. To date I have not received a response. Here is what I wrote.

Subject: Problem With TimeOut Issues With Your Sound Driver

Hello.

I am a visually impaired computer user and am reaching out to report an extremely serious problem with your sound drivers. People who are blind or visually

impaired use an application known as a screen reader which allows a user to access what is on the screen using synthetic speech, Braille or both. The problem

that blind people are experiencing is that many computers with your sound drivers tend to time out and switch off the sound card after a period of silence.

In my case the timeout occurs approximately twelve seconds after my screen reader has last spoken. Once the sound card switches off pressing another key

causes a noticeable delay from the time the key is pressed until the time speech is heard from my speakers or headset. Some computers even cut off the

first syllable of whatever the screen reader was speaking. This causes major problems and significantly decreases our productivity. An appropriate analogy

would be to imagine your monitor going dark after ten seconds of inactivity. Imagine your frustration where pressing a key at that point might cause your

monitor to not become instantly enabled or having your screen flicker for a second after pressing the key. If you experienced such a problem I’m sure you

will agree that you would find it not only to be extremely frustrating but you would conclude that this would be totally unacceptable. This is extremely

problematic and I am asking that Realtek provide a solution. As an example, could a utility be provided to allow a user to increase the timeout period

or, better yet, disable it entirely? Your prompt attention to this problem would be tremendously appreciated not only by me but by so many computer users

who rely on screen reading technology who are currently being tremendously inconvenienced by this problem.

Many thanks.

Hello all,

Wondering if anyone is still having issues with Dell computers and JFW?

I have two folks with latitude models that are having sound card issues as well as the machines running hot.

They are both JFW users.

Thoughts?

Thank you.

NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and intended solely for addressee. In addition, any student related information contained in this e-mail (including attachments) is protected by the Family Educational Rights and Privacy Act of 1994. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any. This communication and any response to it may constitute a public record and, therefore, may be available upon request in accordance with Iowa public records law, Iowa Code Chapter 22. [8th2]

Brian:

I appreciate your offer, but I would first like to see if I can do the Dell updates here myself, once I get some clear steps as to how to carry out the process with Jaws.

This way, I won’t have to inconvenience others when the next updates roll around.

Thanks again, though;  I really appreciate the offer!

Tom Behler

Hey there, Tom, Brian Zolo here in Gahanna, Ohio, feel free to call me BZ, grin!  I’ll be happy to assist you regarding support assist and there’s another app called dell update that I’ve also used successfully with jaws.  Feel free to give me a call on my cell phone at 614-271-1695 and we can talk further.  I’ll be happy to assist and make sure that you’ve got drivers up to date.  Have a great day!  BZ! 

Marie:

Regarding the Dell Support Assist, I can’t figure out how to access it with Jaws.

I have a number of updates waiting.

I often get notices about those updates, but can’t seem to access them.

At the same time, I remember doing a Dell update once that really messed with my sound drivers, so I’m holding off on that a bit, since things are working well here.

Dr.  Tom Behler From Michigan

Do you use the Support Assist from Dell to keep the audio drivers current?

I’ve been using Dell business class machines for over 20 years. I have occasionally run into sound card issues with the installed Realtek drivers. My latest Vostro laptop had the problem where the sound card would deactivate after around twelve seconds of inactivity. At that point pressing a key would cause a small but noticeable delay from when the key was pressed until the screen reader responded to that key press but there wasn’t that annoying clipping or cutting off of the first syllable or phoneme. In my case the Silenzio program from Stefan Kiss corrected the problem. If memory serves it was more noticeable with NVDA than it was with JAWS.

Note: the pages on Stefan’s Web site which I have visited are written in the Slovak language. You’ll need to use your browser’s translation capabilities or a third party tool like Google Translate to translate the site into your preferred language.

You can also download the program directly from the previous link.

For the most part I have had no long-standing issues with the Dell machines I have used. However, I know that there have been a lot of Dell machines produced over the years and others may well report worse experiences.

As an aside I did some investigating on the Realtek Web site to see if I could locate either a form or an email address to submit support queries. On March 16 of last year I sent the following email to pctech@..., an email address which I found on their Web site. I received no bounce back or error message from the email which I sent. To date I have not received a response. Here is what I wrote.

Subject: Problem With TimeOut Issues With Your Sound Driver

Hello.

I am a visually impaired computer user and am reaching out to report an extremely serious problem with your sound drivers. People who are blind or visually

impaired use an application known as a screen reader which allows a user to access what is on the screen using synthetic speech, Braille or both. The problem

that blind people are experiencing is that many computers with your sound drivers tend to time out and switch off the sound card after a period of silence.

In my case the timeout occurs approximately twelve seconds after my screen reader has last spoken. Once the sound card switches off pressing another key

causes a noticeable delay from the time the key is pressed until the time speech is heard from my speakers or headset. Some computers even cut off the

first syllable of whatever the screen reader was speaking. This causes major problems and significantly decreases our productivity. An appropriate analogy

would be to imagine your monitor going dark after ten seconds of inactivity. Imagine your frustration where pressing a key at that point might cause your

monitor to not become instantly enabled or having your screen flicker for a second after pressing the key. If you experienced such a problem I’m sure you

will agree that you would find it not only to be extremely frustrating but you would conclude that this would be totally unacceptable. This is extremely

problematic and I am asking that Realtek provide a solution. As an example, could a utility be provided to allow a user to increase the timeout period

or, better yet, disable it entirely? Your prompt attention to this problem would be tremendously appreciated not only by me but by so many computer users

who rely on screen reading technology who are currently being tremendously inconvenienced by this problem.

Many thanks.

Hello all,

Wondering if anyone is still having issues with Dell computers and JFW?

I have two folks with latitude models that are having sound card issues as well as the machines running hot.

They are both JFW users.

Thoughts?

Thank you.

NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and intended solely for addressee. In addition, any student related information contained in this e-mail (including attachments) is protected by the Family Educational Rights and Privacy Act of 1994. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any. This communication and any response to it may constitute a public record and, therefore, may be available upon request in accordance with Iowa public records law, Iowa Code Chapter 22. [8th2]

On Mar 22, 2023, at 2:03 PM, Soronel Haetir <soronel.haetir@...> wrote:

I have a fairly new precision 7770 (acquired right at Christmas time
of 2022) and it BSODs quite frequently (at least a couple times a
week). The 7720 I used previously did not have any such problems. One
thing I've noticed with the 7770 is that it's easy for the power cord
to work just a little loose and that seems to be when it has the most
trouble, evidently not enough power to work correctly in "plugged in"
mode but not so little it switches to battery mode.

On 3/22/23, Karina Castro <karicm28@...> wrote:

Hello all, as far as I know, Dell use to put 2 types of sound cards in
thier laptops, Realtec and Intel.  You can research if one o these is
more compatible with JAWS.  Also, if JAWS is not good configured just
can get problems.


Nice day!


El 22/3/2023 a las 12:16, Gene Warner escribió:

As far as I can tell, I don't have either problem with my Dell
Latitude E6540 running 64 bit Windows 10 Home with 64 bit JAWS 2022+.

Gene...


On 3/22/2023 2:00 PM, Chad Brown wrote:

Hello all,

Wondering if anyone is still having issues with Dell computers and JFW?

I have two folks with latitude models that are having sound card
issues as well as the machines running hot.

They are both JFW users.

Thoughts?

Thank you.

IESBVI Logo



*Chad Brown*
/Assistive Technology Consultant/
(563) 320-6255
3501 Harry Langdon Boulevard, Council Bluffs, IA 51503
*iowa-braille.k12.ia.us* <https://www.iowa-braille.k12.ia.us/>

NOTICE TO RECIPIENT: The contents of this e-mail message and any
attachments is covered by the Electronic Communication Privacy Act,
18 U.S.C. 2510-2521, is confidential, and intended solely for
addressee. In addition, any student related information contained in
this e-mail (including attachments) is protected by the Family
Educational Rights and Privacy Act of 1994. If you are not the
intended recipient, you are hereby notified that any retention,
dissemination, distribution or copying of this communication is
strictly prohibited. Please immediately notify the sender by reply
e-mail or phone and delete this message and its attachments, if any.
This communication and any response to it may constitute a public
record and, therefore, may be available upon request in accordance
with Iowa public records law, Iowa Code Chapter 22. [8th2]

--
Salu2, Kari

-- 
Soronel Haetir
soronel.haetir@...

What dell  desktop could someone suggest that i buy.  I’m  looking for something that has  a  lot of memory expansion.  I’m looking for something that i can put  at least 64gb of ram to 128gb of ram with  plenty of usb ports. I want to be able to have at least 2  to 4  hard drives and not to mention  2 cd  rom drives.  Thank you for any information that you might have on the specs of a dell computer that has those specs mentioned above. and befor  i forget i also need an eather net port along  with a usb  keyboard  and a usb mouse.