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Braille disappears after one minute

Niklas G?rdelid #104914 Hi all, My name is Niklas Gårdelid, a JAWS user from Sweden who are new to this list. :) I have had a strange issue for a couple of days that I thought I would ask about here. I start JAWS and after a minute or so, the braille on my display disappears and I have to restart JAWS to get it work for one more minute. :) The speech is working fine all the time and I have even tried the display with both NVDA and Narrator, and it appears to be working without a problem. I guess the problem has something to do with different braille drivers conflicting or something, but I have too little knowledge about that to be sure about it. I have read that you can uninstall the braille driver that Narrator uses, but I don't see an option for uninstalling those in the Accessibility settings in the Windows Control Panel. Does anyone have an idea of what I can do to fix this? Any help will be greatly appreciated! Thanks in advance and all the best! Kind regards, Niklas
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Karen Reynolds #104920 Hi Niklas, Have you tried unpairing the display both in Windows-perhaps turn it off for Bluetooth if you are using that? And I wold also turn it off in Jaws. Then I would go through the steps to reconnect it. You didn’t mention which display, but several displays have their own list that you could join and possibly get assistance. There is also the braille display users list. You could also contact tech support for the display. Karen toggle quoted message Show quoted text From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Niklas G?rdelid Sent: Sunday, March 26, 2023 12:50 PM To: main@jfw.groups.io Subject: Braille disappears after one minute Hi all, My name is Niklas Gårdelid, a JAWS user from Sweden who are new to this list. :) I have had a strange issue for a couple of days that I thought I would ask about here. I start JAWS and after a minute or so, the braille on my display disappears and I have to restart JAWS to get it work for one more minute. :) The speech is working fine all the time and I have even tried the display with both NVDA and Narrator, and it appears to be working without a problem. I guess the problem has something to do with different braille drivers conflicting or something, but I have too little knowledge about that to be sure about it. I have read that you can uninstall the braille driver that Narrator uses, but I don't see an option for uninstalling those in the Accessibility settings in the Windows Control Panel. Does anyone have an idea of what I can do to fix this? Any help will be greatly appreciated! Thanks in advance and all the best! Kind regards, Niklas
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Niklas G?rdelid #104941 Hi Karen, Thank you for your answer! Yes, I have tried to remove the display from JAWS and add it again. Have tested with both BlueTooth and USB. :) The display is a Brailliant BI40X and I am a member of a Facebook group with users of that display, so I will try to ask there as well. Since the display worked fine with NVDA, I assumed this issue was more related to JAWS than the display itself, that’s why I asked here first. :) Thanks very much for your time and suggestions! All the best! Kind regards, Niklas Skickat från min iPhone toggle quoted message Show quoted text 27 mars 2023 kl. 20:47 skrev Karen Reynolds <karenreynolds2061@...>: Hi Niklas, Have you tried unpairing the display both in Windows-perhaps turn it off for Bluetooth if you are using that? And I wold also turn it off in Jaws. Then I would go through the steps to reconnect it. You didn’t mention which display, but several displays have their own list that you could join and possibly get assistance. There is also the braille display users list. You could also contact tech support for the display. Karen From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Niklas G?rdelid Sent: Sunday, March 26, 2023 12:50 PM To: main@jfw.groups.io Subject: Braille disappears after one minute Hi all, My name is Niklas Gårdelid, a JAWS user from Sweden who are new to this list. :) I have had a strange issue for a couple of days that I thought I would ask about here. I start JAWS and after a minute or so, the braille on my display disappears and I have to restart JAWS to get it work for one more minute. :) The speech is working fine all the time and I have even tried the display with both NVDA and Narrator, and it appears to be working without a problem. I guess the problem has something to do with different braille drivers conflicting or something, but I have too little knowledge about that to be sure about it. I have read that you can uninstall the braille driver that Narrator uses, but I don't see an option for uninstalling those in the Accessibility settings in the Windows Control Panel. Does anyone have an idea of what I can do to fix this? Any help will be greatly appreciated! Thanks in advance and all the best! Kind regards, Niklas
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Karen Reynolds #104942 Hi Niklas, If no one there knows what to do to fix it, perhaps it might be time to open a ticket with Jaws support. Karen toggle quoted message Show quoted text From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Niklas G?rdelid Sent: Wednesday, March 29, 2023 10:37 AM To: main@jfw.groups.io Subject: Re: Braille disappears after one minute Hi Karen, Thank you for your answer! Yes, I have tried to remove the display from JAWS and add it again. Have tested with both BlueTooth and USB. :) The display is a Brailliant BI40X and I am a member of a Facebook group with users of that display, so I will try to ask there as well. Since the display worked fine with NVDA, I assumed this issue was more related to JAWS than the display itself, that’s why I asked here first. :) Thanks very much for your time and suggestions! All the best! Kind regards, Niklas Skickat från min iPhone 27 mars 2023 kl. 20:47 skrev Karen Reynolds <karenreynolds2061@...>: Hi Niklas, Have you tried unpairing the display both in Windows-perhaps turn it off for Bluetooth if you are using that? And I wold also turn it off in Jaws. Then I would go through the steps to reconnect it. You didn’t mention which display, but several displays have their own list that you could join and possibly get assistance. There is also the braille display users list. You could also contact tech support for the display. Karen From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Niklas G?rdelid Sent: Sunday, March 26, 2023 12:50 PM To: main@jfw.groups.io Subject: Braille disappears after one minute Hi all, My name is Niklas Gårdelid, a JAWS user from Sweden who are new to this list. :) I have had a strange issue for a couple of days that I thought I would ask about here. I start JAWS and after a minute or so, the braille on my display disappears and I have to restart JAWS to get it work for one more minute. :) The speech is working fine all the time and I have even tried the display with both NVDA and Narrator, and it appears to be working without a problem. I guess the problem has something to do with different braille drivers conflicting or something, but I have too little knowledge about that to be sure about it. I have read that you can uninstall the braille driver that Narrator uses, but I don't see an option for uninstalling those in the Accessibility settings in the Windows Control Panel. Does anyone have an idea of what I can do to fix this? Any help will be greatly appreciated! Thanks in advance and all the best! Kind regards, Niklas
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