Hi,

I sincerely apologize if I’m not supposed to send this to multiple people, but I’d really like to get this solved.

With the June update, which was released today, the settings export wizard still crashes.

Can anyone uncover the mystery, as to why this would be?

What happens is:

1. Go to the utilities menu, and click export settings.
2. Leave the default option, which is to export all settings as is
3. Press enter, which will press the “next” button

At this point, the wizard may crash.

This happens every time for me.

Thanks,

Jessica

Sent from Mail for Windows 10

Hi,

I sincerely apologize if I’m not supposed to send this to multiple people, but I’d really like to get this solved.

With the June update, which was released today, the settings export wizard still crashes.

Can anyone uncover the mystery, as to why this would be?

What happens is:

1. Go to the utilities menu, and click export settings.
2. Leave the default option, which is to export all settings as is
3. Press enter, which will press the “next” button

At this point, the wizard may crash.

This happens every time for me.

Thanks,

Jessica

Sent from Mail for Windows 10

Hi,

I sincerely apologize if I’m not supposed to send this to multiple people, but I’d really like to get this solved.

With the June update, which was released today, the settings export wizard still crashes.

Can anyone uncover the mystery, as to why this would be?

What happens is:

1. Go to the utilities menu, and click export settings.
2. Leave the default option, which is to export all settings as is
3. Press enter, which will press the “next” button

At this point, the wizard may crash.

This happens every time for me.

Thanks,

Jessica

Sent from Mail for Windows 10

Hi, Jessica. I am using Microsoft Windows

Version 1909 (OS Build 18363.900) with JAWS 2020, latest update. My export wizard did not crash. I exported the settings as is to the desktop.

Hi,

I sincerely apologize if I’m not supposed to send this to multiple people, but I’d really like to get this solved.

With the June update, which was released today, the settings export wizard still crashes.

Can anyone uncover the mystery, as to why this would be?

What happens is:

1. Go to the utilities menu, and click export settings.
2. Leave the default option, which is to export all settings as is
3. Press enter, which will press the “next” button

At this point, the wizard may crash.

This happens every time for me.

Thanks,

Jessica

Sent from Mail for Windows 10

On Jun 16, 2020, at 11:14 PM, Mike B <mb69mach1@...> wrote:



Well damn, that sucks!  Are you receiving any kind of error message or screen that Jaws possibly isn't reading to you, but you could possibly access with the Touch cursor?

Take care.  Mike.  Sent from my iBarstool.
 *My body has absorbed so much soap and disinfectant lately that when I pee it cleans the toilet.

----- Original Message -----

From: Jessica D

To: main@jfw.groups.io

Sent: Tuesday, June 16, 2020 7:01 PM

Subject: Re: attempting settings export still crashes wizard, with June update

Hi,

 

I did it using the update wizard.

 

I’ve also tried downloading it via the exe file with the previous version, which, sadly, didn’t fix the issue.

 

 

 

Sent from Mail for Windows 10

 

From: Mike B
Sent: Tuesday, June 16, 2020 9:32 PM
To: main@jfw.groups.io
Subject: Re: attempting settings export still crashes wizard, with June update

 

Hi Jessica,

 

When you updated to this latest version of J2020, did you download and run the installer from your computer, or did you download and install using the Jaws update wizard?

Take care.  Mike.  Sent from my iBarstool.
 *My body has absorbed so much soap and disinfectant lately that when I pee it cleans the toilet.

----- Original Message -----

From: Mike B

To: main@jfw.groups.io

Sent: Tuesday, June 16, 2020 6:25 PM

Subject: Re: attempting settings export still crashes wizard, with June update

 

The export settings wizard worked perfectly on both my Windows 7 & 10 computers running this latest Jaws2020 build.

Take care.  Mike.  Sent from my iBarstool.
 *My body has absorbed so much soap and disinfectant lately that when I pee it cleans the toilet.

----- Original Message -----

From: Jessica D

To: jtamayo@...

Cc: Glen Gordon ; Ron Miller

Sent: Tuesday, June 16, 2020 5:54 PM

Subject: attempting settings export still crashes wizard, with June update

 

Hi,

 

I sincerely apologize if I’m not supposed to send this to multiple people, but I’d really like to get this solved.

 

With the June update, which was released today, the settings export wizard still crashes.

 

Can anyone uncover the mystery, as to why this would be?

 

 

What happens is:

1. Go to the utilities menu, and click export settings.
2. Leave the default option, which is to export all settings as is
3. Press enter, which will press the “next” button

At this point, the wizard may crash.

This happens every time for me.

 

 

 

Thanks,

 

Jessica

 

 

Sent from Mail for Windows 10

 

 

What I have done in the past is to just take the whole settings folder
-- in my case its c:\users\<user name>\appdata\roaming\freedom
scientific\jaws\2020\settings\enu where username is your username and
put it in the same directory on your other computer or whereever you
need it to be. I have had some trouble also with the export wizard,
but what I did worked for me and I hope it works for you -- you might
want to back up the current folder in case something bad happens.

On Tue, 16 Jun 2020 20:54:34 -0400,
Jessica D wrote:

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<div width="1" style="color:white;clear:both"></div>

--
Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici wb2una
covici@ccs.covici.com

Hi,

I sincerely apologize if I’m not supposed to send this to multiple people, but I’d really like to get this solved.

With the June update, which was released today, the settings export wizard still crashes.

Can anyone uncover the mystery, as to why this would be?

What happens is:

1. Go to the utilities menu, and click export settings.
2. Leave the default option, which is to export all settings as is
3. Press enter, which will press the “next” button

At this point, the wizard may crash.

This happens every time for me.

Thanks,

Jessica

Sent from Mail for Windows 10