moderated Absolutely Essential Information to Share When You Have an Issue and How to Get It


 

Lately, on several groups including this one, there are folks requesting help where very little information other than "the problem behavior" is provided.  It is really impossible for any assistant to even begin formulating a response unless they know the actual computing environment in which said problem behavior is occurring.  It makes no sense to guess about any of these essentials, and they're very easy to get and provide when you have an issue you want help with.
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Absolutely Essential Information to Share When You Have a Problem and How to Get It

1.        Operating System Details: 

a.       Run the winver command, you can do this using the Windows Key, typing it then hitting enter

b.      Using Windows Key+R, typing winver in the edit box then hitting enter

c.       Opening Command Prompt and entering winver

You will then get a pop-up window giving you the Windows Version, Build, and Edition.

 

2.       Screen Reader Version

a.       NVDA:          NVDA+N,H,A

b.      JAWS:            JAWS+J,ALT+H,A

 

3.       Software Version:  This will vary to some extent, but for the vast majority using the Help menu, About option will give you this information.  Very often ALT+H,A.

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Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

Many of the insights of the saint stem from his experience as a sinner.

         ~ Eric Hoffer


David Diamond
 

 Brian, excellent point. It should be noted however on a broad aspect of things that a computer tech it’s like a doctor. Sometimes the patient comes but they don’t know what the problem is. So it’s up to the doctor to ask the right questions. It is, a symbiotic relationship. 


 

On Sun, Sep 15, 2019 at 12:27 PM, David Diamond wrote:
So it’s up to the doctor to ask the right questions. It is, a symbiotic relationship. 
Indeed, but OS Version, Screen Reader Version, and specific software version are the patient's responsibility, and the rough equivalent of Name, Address, and Phone Number.

It needs to be automatically provided, not pried out each and every time.
 
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Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

Many of the insights of the saint stem from his experience as a sinner.

         ~ Eric Hoffer


David Diamond
 

True however, some don’t know those things so it is good you provided steps to do that.  Like I said, it is a symbiotic relationship. When someone calls me, often they just say, “My dog has issues.”  It is up to me to assess by asking the correct questions what those issues are.   

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: September 15, 2019 11:30 AM
To: main@jfw.groups.io
Subject: Re: Absolutely Essential Information to Share When You Have an Issue and How to Get It

 

On Sun, Sep 15, 2019 at 12:27 PM, David Diamond wrote:

So it’s up to the doctor to ask the right questions. It is, a symbiotic relationship. 

Indeed, but OS Version, Screen Reader Version, and specific software version are the patient's responsibility, and the rough equivalent of Name, Address, and Phone Number.

It needs to be automatically provided, not pried out each and every time.
 
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Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

Many of the insights of the saint stem from his experience as a sinner.

         ~ Eric Hoffer