Moderated using control/arrow keys
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Kevin Meyers
Hello, for the last two days when I use the control and arrow keys to move around in Outlook 2016 and Word 2016, there is a problem with Jaws reading. What happens is when I press the control key and the right arrow nothing is said. I know the word I’m on and the word after it. There are times I will press the control key and right arrow key and the second word is not spoken. I will have to press the arrow key 1, 2, 3, 4 times before it moves to the second word. If I just arrow to the right it does the same thing. If I use the control and left arrow keys it works find. I then go back to the right and it works. I have repaired Office 2016 and Jaws. The problem still happens. Oh, I updated the keyboard drivers as well. Could this be a keyboard problem? The laptop, windows10 is about 2 years old. It is an Asus 7th generation. Any thoughts?
Thanks,
Kevin
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Dennis Brown
Hi Kevin. What version of JAWS are you using?
Thanks, Dennis T. Brown
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kevin Meyers
Sent: Friday, December 23, 2022 2:49 PM To: main@jfw.groups.io Subject: using control/arrow keys
Hello, for the last two days when I use the control and arrow keys to move around in Outlook 2016 and Word 2016, there is a problem with Jaws reading. What happens is when I press the control key and the right arrow nothing is said. I know the word I’m on and the word after it. There are times I will press the control key and right arrow key and the second word is not spoken. I will have to press the arrow key 1, 2, 3, 4 times before it moves to the second word. If I just arrow to the right it does the same thing. If I use the control and left arrow keys it works find. I then go back to the right and it works. I have repaired Office 2016 and Jaws. The problem still happens. Oh, I updated the keyboard drivers as well. Could this be a keyboard problem? The laptop, windows10 is about 2 years old. It is an Asus 7th generation. Any thoughts?
Thanks,
Kevin
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Karen Reynolds
Is it possible that the num lock has been accidentally turned on? I know I tend to do that one a lot.
Karen
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kevin Meyers
Sent: Friday, December 23, 2022 2:49 PM To: main@jfw.groups.io Subject: using control/arrow keys
Hello, for the last two days when I use the control and arrow keys to move around in Outlook 2016 and Word 2016, there is a problem with Jaws reading. What happens is when I press the control key and the right arrow nothing is said. I know the word I’m on and the word after it. There are times I will press the control key and right arrow key and the second word is not spoken. I will have to press the arrow key 1, 2, 3, 4 times before it moves to the second word. If I just arrow to the right it does the same thing. If I use the control and left arrow keys it works find. I then go back to the right and it works. I have repaired Office 2016 and Jaws. The problem still happens. Oh, I updated the keyboard drivers as well. Could this be a keyboard problem? The laptop, windows10 is about 2 years old. It is an Asus 7th generation. Any thoughts?
Thanks,
Kevin
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Adrian Spratt
Well, it sounds as though your control key and arrow keys function as they ought to elsewhere, so I wouldn’t think the keys themselves are a problem.
This reminds me of a problem I had years ago with JAWS, only it was JAWS’ failure to read lines as I used the up and down arrows. I’d consider doing a JAWS repair. If you need a refresher on repairing JAWS, please post back.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Kevin Meyers
Sent: Friday, December 23, 2022 2:49 PM To: main@jfw.groups.io Subject: using control/arrow keys
Hello, for the last two days when I use the control and arrow keys to move around in Outlook 2016 and Word 2016, there is a problem with Jaws reading. What happens is when I press the control key and the right arrow nothing is said. I know the word I’m on and the word after it. There are times I will press the control key and right arrow key and the second word is not spoken. I will have to press the arrow key 1, 2, 3, 4 times before it moves to the second word. If I just arrow to the right it does the same thing. If I use the control and left arrow keys it works find. I then go back to the right and it works. I have repaired Office 2016 and Jaws. The problem still happens. Oh, I updated the keyboard drivers as well. Could this be a keyboard problem? The laptop, windows10 is about 2 years old. It is an Asus 7th generation. Any thoughts?
Thanks,
Kevin
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Kevin Meyers
I’m using most recent version of Jaws2022.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Dennis Brown
Sent: Friday, December 23, 2022 1:54 PM To: main@jfw.groups.io Subject: Re: using control/arrow keys
Hi Kevin. What version of JAWS are you using?
Thanks, Dennis T. Brown
From: main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Kevin Meyers
Hello, for the last two days when I use the control and arrow keys to move around in Outlook 2016 and Word 2016, there is a problem with Jaws reading. What happens is when I press the control key and the right arrow nothing is said. I know the word I’m on and the word after it. There are times I will press the control key and right arrow key and the second word is not spoken. I will have to press the arrow key 1, 2, 3, 4 times before it moves to the second word. If I just arrow to the right it does the same thing. If I use the control and left arrow keys it works find. I then go back to the right and it works. I have repaired Office 2016 and Jaws. The problem still happens. Oh, I updated the keyboard drivers as well. Could this be a keyboard problem? The laptop, windows10 is about 2 years old. It is an Asus 7th generation. Any thoughts?
Thanks,
Kevin
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Kevin Meyers
I know what you mean about the num lock. If the num lock is on and I use the num pad for the arrows, numbers are activated.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Karen Reynolds
Sent: Friday, December 23, 2022 2:07 PM To: main@jfw.groups.io Subject: Re: using control/arrow keys
Is it possible that the num lock has been accidentally turned on? I know I tend to do that one a lot.
Karen
From: main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Kevin Meyers
Hello, for the last two days when I use the control and arrow keys to move around in Outlook 2016 and Word 2016, there is a problem with Jaws reading. What happens is when I press the control key and the right arrow nothing is said. I know the word I’m on and the word after it. There are times I will press the control key and right arrow key and the second word is not spoken. I will have to press the arrow key 1, 2, 3, 4 times before it moves to the second word. If I just arrow to the right it does the same thing. If I use the control and left arrow keys it works find. I then go back to the right and it works. I have repaired Office 2016 and Jaws. The problem still happens. Oh, I updated the keyboard drivers as well. Could this be a keyboard problem? The laptop, windows10 is about 2 years old. It is an Asus 7th generation. Any thoughts?
Thanks,
Kevin
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Kevin Meyers
I wanted to do a Jaws repair and my method didn’t give me the choice. I went to FS and found the link for Jaws2022. I downloaded it and then activated the exe file. It never gave a choice to install or repair. It said it was installing. Should I have done it in a different way?
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Adrian Spratt
Sent: Friday, December 23, 2022 4:19 PM To: main@jfw.groups.io Subject: Re: using control/arrow keys
Well, it sounds as though your control key and arrow keys function as they ought to elsewhere, so I wouldn’t think the keys themselves are a problem.
This reminds me of a problem I had years ago with JAWS, only it was JAWS’ failure to read lines as I used the up and down arrows. I’d consider doing a JAWS repair. If you need a refresher on repairing JAWS, please post back.
From: main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Kevin Meyers
Hello, for the last two days when I use the control and arrow keys to move around in Outlook 2016 and Word 2016, there is a problem with Jaws reading. What happens is when I press the control key and the right arrow nothing is said. I know the word I’m on and the word after it. There are times I will press the control key and right arrow key and the second word is not spoken. I will have to press the arrow key 1, 2, 3, 4 times before it moves to the second word. If I just arrow to the right it does the same thing. If I use the control and left arrow keys it works find. I then go back to the right and it works. I have repaired Office 2016 and Jaws. The problem still happens. Oh, I updated the keyboard drivers as well. Could this be a keyboard problem? The laptop, windows10 is about 2 years old. It is an Asus 7th generation. Any thoughts?
Thanks,
Kevin
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Justin Williams
I've got to call Microsoft myself for a similar problem.
I was told by a man from freedom scientific, that I might need to update my office 16 version, but to call Microsoft to do it.
For me, the version says that I can't get another update.
However, I was instructed to call Microsoft because they might be able to upgrade my office 16.
From what I understand, there are upgrades I can get.
Thanks,
Justin
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kevin Meyers
Sent: Friday, December 23, 2022 9:47 PM To: main@jfw.groups.io Subject: Re: using control/arrow keys
I wanted to do a Jaws repair and my method didn’t give me the choice. I went to FS and found the link for Jaws2022. I downloaded it and then activated the exe file. It never gave a choice to install or repair. It said it was installing. Should I have done it in a different way?
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Well, it sounds as though your control key and arrow keys function as they ought to elsewhere, so I wouldn’t think the keys themselves are a problem.
This reminds me of a problem I had years ago with JAWS, only it was JAWS’ failure to read lines as I used the up and down arrows. I’d consider doing a JAWS repair. If you need a refresher on repairing JAWS, please post back.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kevin Meyers
Hello, for the last two days when I use the control and arrow keys to move around in Outlook 2016 and Word 2016, there is a problem with Jaws reading. What happens is when I press the control key and the right arrow nothing is said. I know the word I’m on and the word after it. There are times I will press the control key and right arrow key and the second word is not spoken. I will have to press the arrow key 1, 2, 3, 4 times before it moves to the second word. If I just arrow to the right it does the same thing. If I use the control and left arrow keys it works find. I then go back to the right and it works. I have repaired Office 2016 and Jaws. The problem still happens. Oh, I updated the keyboard drivers as well. Could this be a keyboard problem? The laptop, windows10 is about 2 years old. It is an Asus 7th generation. Any thoughts?
Thanks,
Kevin
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Adrian Spratt
Hi Kevin,
I take it you’re using JAWS 2022. IN order to do a repair, you now need to download the .EXE file for the exact same release you installed.
Go to the “About” section of the JAWS menu of the installed version and determine the release number. Make sure it’s the same as that in the name of the .EXE file.
Once you confirm the installed and .EXE releases are identical, the method you describe should work. JAWS won’t say “installing.” As I recall, it says it’s doing a repair. Be sure to follow prompts.
I notice Justin says he was advised to upgrade from Office 2016. It happens that when I was experiencing different problems with 2016, my tech guy upgraded my Office 2016 to 2019 without incurring a charge. Perhaps that’s the route to take.
-- My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Kevin Meyers
Sent: Friday, December 23, 2022 9:47 PM To: main@jfw.groups.io Subject: Re: using control/arrow keys
I wanted to do a Jaws repair and my method didn’t give me the choice. I went to FS and found the link for Jaws2022. I downloaded it and then activated the exe file. It never gave a choice to install or repair. It said it was installing. Should I have done it in a different way?
From: main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Adrian Spratt
Well, it sounds as though your control key and arrow keys function as they ought to elsewhere, so I wouldn’t think the keys themselves are a problem.
This reminds me of a problem I had years ago with JAWS, only it was JAWS’ failure to read lines as I used the up and down arrows. I’d consider doing a JAWS repair. If you need a refresher on repairing JAWS, please post back.
From: main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Kevin Meyers
Hello, for the last two days when I use the control and arrow keys to move around in Outlook 2016 and Word 2016, there is a problem with Jaws reading. What happens is when I press the control key and the right arrow nothing is said. I know the word I’m on and the word after it. There are times I will press the control key and right arrow key and the second word is not spoken. I will have to press the arrow key 1, 2, 3, 4 times before it moves to the second word. If I just arrow to the right it does the same thing. If I use the control and left arrow keys it works find. I then go back to the right and it works. I have repaired Office 2016 and Jaws. The problem still happens. Oh, I updated the keyboard drivers as well. Could this be a keyboard problem? The laptop, windows10 is about 2 years old. It is an Asus 7th generation. Any thoughts?
Thanks,
Kevin
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Shai
Hello all,
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Adrian is correct that one should download the same version of JAWS that is on the system; however, To do a JAWS repair, one should go to the run dialog by holding down windows key r and backspace over anything in this until "blank" is heard. Next, tab over and locate the browse button or type the file path to the JAWS executable on the machine followed by a space and then /type followed by a space and then the word "repair" without the quotes and press enter. Press the space bar on the repair button and proceed from there. On 12/23/22, Adrian Spratt <adrian@...> wrote:
Hi Kevin, --
Shai Wolman Wolman Assistive (619)894-6587 An accessibility services company providing training to children and adults! To get in touch or for more information, please visit my website at wolmanassistive.com |
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Justin Williams
I am not adverse to this 2019 upgrade free of charge.
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Great stuff. Justin -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Shai Sent: Sunday, December 25, 2022 9:41 PM To: main@jfw.groups.io Subject: Re: using control/arrow keys Hello all, Adrian is correct that one should download the same version of JAWS that is on the system; however, To do a JAWS repair, one should go to the run dialog by holding down windows key r and backspace over anything in this until "blank" is heard. Next, tab over and locate the browse button or type the file path to the JAWS executable on the machine followed by a space and then /type followed by a space and then the word "repair" without the quotes and press enter. Press the space bar on the repair button and proceed from there. On 12/23/22, Adrian Spratt <adrian@...> wrote: Hi Kevin, -- Shai Wolman Wolman Assistive (619)894-6587 An accessibility services company providing training to children and adults! To get in touch or for more information, please visit my website at wolmanassistive.com |
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Adrian Spratt
Hi Shai,
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I'm sure your method works. I infer you've used it. However, the method I describe has been recommended on JAWS lists and is one that I've used numerous times. It has the virtue of being simple. -- My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/ -----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Shai Sent: Sunday, December 25, 2022 9:41 PM To: main@jfw.groups.io Subject: Re: using control/arrow keys Hello all, Adrian is correct that one should download the same version of JAWS that is on the system; however, To do a JAWS repair, one should go to the run dialog by holding down windows key r and backspace over anything in this until "blank" is heard. Next, tab over and locate the browse button or type the file path to the JAWS executable on the machine followed by a space and then /type followed by a space and then the word "repair" without the quotes and press enter. Press the space bar on the repair button and proceed from there. On 12/23/22, Adrian Spratt <adrian@...> wrote: Hi Kevin, -- Shai Wolman Wolman Assistive (619)894-6587 An accessibility services company providing training to children and adults! To get in touch or for more information, please visit my website at wolmanassistive.com |
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Shai
Hello Adrian,
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Thank you for your email. I just tried the method outlined and it does indeed work. This method did not work for me before and this is why I had suggested the older method. I have noted your method and apologize for the error. On 12/25/22, Adrian Spratt <adrian@...> wrote:
Hi Shai, --
Shai Wolman Wolman Assistive (619)894-6587 An accessibility services company providing training to children and adults! To get in touch or for more information, please visit my website at wolmanassistive.com |
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Adrian Spratt
Shai,
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Absolutely no need to apologize. First, all you were doing was offering assistance. Sadly, I do make mistakes. Second, the more information people post, the better they can adapt advice to their own needs. -- My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/ -----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Shai Sent: Monday, December 26, 2022 3:24 PM To: main@jfw.groups.io Subject: Re: using control/arrow keys Hello Adrian, Thank you for your email. I just tried the method outlined and it does indeed work. This method did not work for me before and this is why I had suggested the older method. I have noted your method and apologize for the error. On 12/25/22, Adrian Spratt <adrian@...> wrote: Hi Shai, -- Shai Wolman Wolman Assistive (619)894-6587 An accessibility services company providing training to children and adults! To get in touch or for more information, please visit my website at wolmanassistive.com |
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