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Moderated Interesting! Key strokes I thought were JAWS keys aren't!
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Gene Warner
Hi everyone!
For those that celebrate it, I hope you all had a great Thanksgiving holiday. I contacted Vispero about a problem I was experiencing with JAWS and Edge and they told me that the alt+up arrow and down arrow to expand and collapse combo boxes where native to the browser and not JAWS key strokes I had always thought they were. The problem that I was experiencing was that if I am not careful to release the alt key at the same time I release the arrow key, Edge sees it as a separate key stroke and jumps me to the settings and more button, requiring that I F6 back to the web page I am working on. Its very frustrating and annoying. I could see it doing that if I pressed and released the alt key without any other keys, but if you press an alt key along with another key, it should not be treated as a separate key stroke just because I didn't release it soon enough. Gene... |
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Adrian Spratt
You might double-check by turning off JAWS and opening Narrator, then doing those keystrokes again.
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-- My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/ -----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gene Warner Sent: Monday, November 28, 2022 4:39 PM To: JAWS support list <main@jfw.groups.io> Subject: Interesting! Key strokes I thought were JAWS keys aren't! Hi everyone! For those that celebrate it, I hope you all had a great Thanksgiving holiday. I contacted Vispero about a problem I was experiencing with JAWS and Edge and they told me that the alt+up arrow and down arrow to expand and collapse combo boxes where native to the browser and not JAWS key strokes I had always thought they were. The problem that I was experiencing was that if I am not careful to release the alt key at the same time I release the arrow key, Edge sees it as a separate key stroke and jumps me to the settings and more button, requiring that I F6 back to the web page I am working on. Its very frustrating and annoying. I could see it doing that if I pressed and released the alt key without any other keys, but if you press an alt key along with another key, it should not be treated as a separate key stroke just because I didn't release it soon enough. Gene... |
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Gene Warner
That will be fun, the only time I ever use Narrator is when I am installing Windows or JAWS. But I will give it a shot. Thanks for the suggestion.
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Gene... On 11/28/2022 4:52 PM, Adrian Spratt wrote:
You might double-check by turning off JAWS and opening Narrator, then doing those keystrokes again. |
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Gene Warner
Well, that didn't take long. While in Narrator Edge did not respond at all to either alt+up arrow or alt+down arrow. Even more, when I tried those keys and got nothing from Edge, I tried them again, this time making it a point not to release the alt key at the same time as the arrow key and Edge again did not respond to it like it did with JAWS running.
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Sounds to me like whomever I got for a support rep at Vispero didn't know what they were talking about, or they were just trying to dismiss a legitimate case. Gene... On 11/28/2022 4:57 PM, Gene Warner wrote:
That will be fun, the only time I ever use Narrator is when I am installing Windows or JAWS. But I will give it a shot. Thanks for the suggestion. |
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Adrian Spratt
You might consider sending a report of your experience via tech support's email system. It wouldn't be to criticize the rep, but rather to alert them that you've encountered a legitimate JAWS defect in Edge that their reps appear not to know about.
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-- My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/ -----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gene Warner Sent: Monday, November 28, 2022 5:06 PM To: main@jfw.groups.io Subject: Re: Interesting! Key strokes I thought were JAWS keys aren't! Well, that didn't take long. While in Narrator Edge did not respond at all to either alt+up arrow or alt+down arrow. Even more, when I tried those keys and got nothing from Edge, I tried them again, this time making it a point not to release the alt key at the same time as the arrow key and Edge again did not respond to it like it did with JAWS running. Sounds to me like whomever I got for a support rep at Vispero didn't know what they were talking about, or they were just trying to dismiss a legitimate case. Gene... On 11/28/2022 4:57 PM, Gene Warner wrote: That will be fun, the only time I ever use Narrator is when I am |
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Gene Warner
I already did by detailing the tests I did with Narrator and their results. And regardless of what I might think, I said nothing about the rep being wrong, I figure they should be intelligent enough to figure that out on their own.
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I don't know if it was you or somebody else, but they mentioned having a cheap keyboard and had never seen what I was describing. Just because they've never had a particular problem themselves, why do people insist on not believing that someone else might actually be experiencing it? Anyway, I do have another keyboard from a different manufacturer. I don't use it regularly, its just a spare. Anyway I hooked it up to see if the problem is specific to the keyboard I am using and the problem occurred with that keyboard too. Gene... On 11/28/2022 5:34 PM, Adrian Spratt wrote:
You might consider sending a report of your experience via tech support's email system. It wouldn't be to criticize the rep, but rather to alert them that you've encountered a legitimate JAWS defect in Edge that their reps appear not to know about. |
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Adrian Spratt
No, that wasn't me, but for the record, the person (who shall remain nameless) wasn't disparaging your experience. Just stating his own.
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-- My novel Caroline is now available in paperback, Kindle and audiobook versions and, for qualified readers in the US, at the National Library Service/BARD. Go to: https://adrianspratt.com/book/ -----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gene Warner Sent: Monday, November 28, 2022 5:55 PM To: main@jfw.groups.io Subject: Re: Interesting! Key strokes I thought were JAWS keys aren't! I already did by detailing the tests I did with Narrator and their results. And regardless of what I might think, I said nothing about the rep being wrong, I figure they should be intelligent enough to figure that out on their own. I don't know if it was you or somebody else, but they mentioned having a cheap keyboard and had never seen what I was describing. Just because they've never had a particular problem themselves, why do people insist on not believing that someone else might actually be experiencing it? Anyway, I do have another keyboard from a different manufacturer. I don't use it regularly, its just a spare. Anyway I hooked it up to see if the problem is specific to the keyboard I am using and the problem occurred with that keyboard too. Gene... On 11/28/2022 5:34 PM, Adrian Spratt wrote: You might consider sending a report of your experience via tech support's email system. It wouldn't be to criticize the rep, but rather to alert them that you've encountered a legitimate JAWS defect in Edge that their reps appear not to know about. |
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