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Deleting program from system disc
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Val Paul
Hi!
I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it. When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way. I have done this, but its not there! Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there. I haven't a clue how to do this as i've only had hp for 2 weeks. Can someone help please? Sorry to have written such a long explaination. Val.. |
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george b <gbmagoo@...>
Hit the windows key
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In the edit field type in add remove programs and hit enter Tab to you get to the list of programs on your device Arrow down to the name of the program and hit enter Tab to remove and hit enter and follow the prompts -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val Paul Sent: January 30, 2018 4:25 To: main@jfw.groups.io Subject: Deleting program from system disc Hi! I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it. When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way. I have done this, but its not there! Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there. I haven't a clue how to do this as i've only had hp for 2 weeks. Can someone help please? Sorry to have written such a long explaination. Val.. |
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Chris
As a side note most software have a trial period before you choose to buy This is something to consider next time before purchasing a online software product
To uninstall it will depend on what version of windows you are using
From: george b
Sent: 30 January 2018 12:40 To: main@jfw.groups.io Subject: Re: Deleting program from system disc
Hit the windows key In the edit field type in add remove programs and hit enter Tab to you get to the list of programs on your device Arrow down to the name of the program and hit enter Tab to remove and hit enter and follow the prompts
-----Original Message----- From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val Paul Sent: January 30, 2018 4:25 To: main@jfw.groups.io Subject: Deleting program from system disc
Hi!
I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it.
When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way.
I have done this, but its not there!
Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there.
I haven't a clue how to do this as i've only had hp for 2 weeks.
Can someone help please?
Sorry to have written such a long explaination.
Val..
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Val Paul
Well! we learn by our mistakes don't we!
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New to this game, very much a novis! Val. On 30/01/2018 12:55, Chris wrote:
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Val Paul
Forgot to say, using the latest version of windows 10.
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On 30/01/2018 12:55, Chris wrote:
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Jonas Voll
Hey Val!
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Some times the uninstall is not the same name as the software pakege name. And the model of pc such as HP or Dell is not inportint! What is the name of your program? Jonas Voll Support Technician I Envision, Inc. 2301 S Water ST Wichita, KS 67213 O: 316-425-7141 F: 316-267-4312 www.envisionus.com Envision: To improve the quality of life and provide inspiration for the blind and visually impaired through employment, outreach, rehabilitation, education and research. -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val Paul Sent: Tuesday, January 30, 2018 6:25 AM To: main@jfw.groups.io Subject: Deleting program from system disc Hi! I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it. When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way. I have done this, but its not there! Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there. I haven't a clue how to do this as i've only had hp for 2 weeks. Can someone help please? Sorry to have written such a long explaination. Val.. SonicWall identified this message as clean. To manage your junk mail go to https://nospam.envisionus.com and logon with your domain userid and password. If you consider this email to be spam please forward it to 'spam@...' NOTICE: This electronic mail message and any attached files are confidential. The information is exclusively for the use of the individual or entity intended as the recipient. If you are not the intended recipient, any use, copying, printing, reviewing, retention, disclosure, distribution or forwarding of the message or any attached file is not authorized and is strictly prohibited. If you have received this electronic mail message in error, please advise the sender by reply electronic mail immediately and permanently delete the original transmission, any attachments and any copies of this message from your computer system. |
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Chris
If you go into settings windows key+I Tab once to the categories list Hit the arrows keys till you find apps category and hit enter Now tab to the programs and features listing and tab till you get to the installed programs list then arrow down to the program you are looking for and hit enter Then tab to the uninstall button hit enter and follow the uninstall instructions for the app
From: Val Paul
Sent: 30 January 2018 13:10 To: main@jfw.groups.io Subject: Re: Deleting program from system disc
Forgot to say, using the latest version of windows 10.
On 30/01/2018 12:55, Chris wrote: > > As a side note most software have a trial period before you choose to buy > > This is something to consider next time before purchasing a online > software product > > To uninstall it will depend on what version of windows you are using > > *From: *george b <mailto:gbmagoo@...> > *Sent: *30 January 2018 12:40 > *To: *main@jfw.groups.io <mailto:main@jfw.groups.io> > *Subject: *Re: Deleting program from system disc > > Hit the windows key > > In the edit field type in add remove programs and hit enter > > Tab to you get to the list of programs on your device > > Arrow down to the name of the program and hit enter > > Tab to remove and hit enter and follow the prompts > > -----Original Message----- > > From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val Paul > > Sent: January 30, 2018 4:25 > > To: main@jfw.groups.io > > Subject: Deleting program from system disc > > Hi! > > I recently purchased an antivirus from a company but found it was too > visual and I couldn't do a scan myself. I got this on Saturday and > applied for a refund and the accounts department were very good about it. > > When I purchased the antivirus, they actually installed it via remote > support, but when i contacted them this, they told me to go into the > control pannel to programs and features to uninstall it that way. > > I have done this, but its not there! > > Since then, i've been back to them to ask them if they'll uninstall it > for me as i couldn't find it in control pannel. They're refusing to do > this, and have told me to go into the system disc, and i'll find their > uninstall program there. > > I haven't a clue how to do this as i've only had hp for 2 weeks. > > Can someone help please? > > Sorry to have written such a long explaination. > > Val.. > >
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Val Paul
Hi!
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Thanks so much for getting in touch its very kind of you. As /i said i'm new to this game, and have obviously made a big mistake, which i've deffinitely learned from./ /The actual program is called Bullguard anti virus, and they said it came under bullguard./ /I've been back on to them again, and they said if its not showing as programs and features in control panel then it must be on the system disc, and i'd find it there under programs and files in their folder, also how to uninstall it./ / / /Val./ On 30/01/2018 13:35, Jonas Voll wrote:
Hey Val! |
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Val Paul
Thanks so much. Have certainly by my mistake!
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Val. On 30/01/2018 13:43, Chris wrote:
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Val Paul
Hi Chris!
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Have done exactly what you said, but nothing under installed programs. Even tried to type in the date it was installed, but nothing! On 30/01/2018 13:43, Chris wrote:
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Val Paul
Hi Jonas!
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I've been back on to Bullguard, and they've told me its deffinitely in the system disc and program files listed under their name, and there is an unstallation program instruction there as well! Val. On 30/01/2018 13:35, Jonas Voll wrote:
Hey Val! |
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paul lemm
Khi Val,
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Couple of things you could try, first press windows key and X, this brings up a list , the first item should be apps and features, click this then tab to the list of installed programs, scroll through the list to find your program and hit enter on it then press tab, normally the first option is modify , tab again and then the next option Is usually uninstall. If that doesn't work, press the windows key, then press up, then to the right, this brings up a list of programs just keep pressing down until you find the program, press enter on it to expand the folder and there may be an uninstall option in here. I'm not sure, what they mean by system disk, I would think they mean press windows key and E to bring up file explorer , then find your list of drives, you would want the one called either local drive - c drive, or I've seen it called windows drive before too, click this, then go to program files (there will be two one called just program files and one called program files x86) it could be in either of these depending on the program, but you should find the program in one of the lists, you could open the folder and see if this uninstall file is in here. But word of caution , I'm not 100% sure this is what they mean by system disk, although I can't think anything else they would mean, but if your new to windows the local drive holds all your system files so be very careful in here not to delete anything, definitely do not delete the program folder from here as this will not remove it from your PC but may cause you system problems if you do, basically as a general rule never delete anything from this drive as they are all system files. I'd definitely try my first two options first. Paul -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val Paul Sent: 30 January 2018 12:25 To: main@jfw.groups.io Subject: Deleting program from system disc Hi! I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it. When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way. I have done this, but its not there! Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there. I haven't a clue how to do this as i've only had hp for 2 weeks. Can someone help please? Sorry to have written such a long explaination. Val.. |
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Gene Stevens
The quote system disk end quote is probably the system folder on the hard drive.
Open this pc and navigate to the drive C. now arrow down to the windows folder and open that. Now navigate to the system folder and open it. You should find what you are looking for there.
Gene
Sent from Mail for Windows 10
From: Val Paul
Sent: Tuesday, January 30, 2018 9:16 AM To: main@jfw.groups.io Subject: Re: Deleting program from system disc
Hi Jonas!
I've been back on to Bullguard, and they've told me its deffinitely in the system disc and program files listed under their name, and there is an unstallation program instruction there as well!
Val.
On 30/01/2018 13:35, Jonas Voll wrote: > Hey Val! > Some times the uninstall is not the same name as the software pakege name. > And the model of pc such as HP or Dell is not inportint! > What is the name of your program? > > > Jonas Voll > Support Technician I > Envision, Inc. > 2301 S Water ST > Wichita, KS 67213 > O: 316-425-7141 > F: 316-267-4312 > www.envisionus.com > > Envision: To improve the quality of life and provide inspiration for the blind and visually impaired through employment, outreach, rehabilitation, education and research. > > -----Original Message----- > From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val Paul > Sent: Tuesday, January 30, 2018 6:25 AM > To: main@jfw.groups.io > Subject: Deleting program from system disc > > Hi! > > I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it. > > When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way. > > I have done this, but its not there! > > Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there. > > I haven't a clue how to do this as i've only had hp for 2 weeks. > > Can someone help please? > > Sorry to have written such a long explaination. > > > Val.. > > > > > > SonicWall identified this message as clean. > To manage your junk mail go to https://nospam.envisionus.com and logon with your domain userid and password. > If you consider this email to be spam please forward it to 'spam@...' > NOTICE: This electronic mail message and any attached files are confidential. The information is exclusively for the use of the individual or entity intended as the recipient. If you are not the intended recipient, any use, copying, printing, reviewing, retention, disclosure, distribution or forwarding of the message or any attached file is not authorized and is strictly prohibited. If you have received this electronic mail message in error, please advise the sender by reply electronic mail immediately and permanently delete the original transmission, any attachments and any copies of this message from your computer system. > > >
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Val Paul
Hi Paul#
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Will certainly try this! Just about pulling out my hair, and its short enough! If i keep going, at this rate, i'll not have any! Val. On 30/01/2018 14:56, paul lemm wrote:
Khi Val, |
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paul lemm
Haha, well if you have any problems, just let me know and I'll be happy to help, with removing the program that is, not pulling out your hair! Lol
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Paul -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val Paul Sent: 30 January 2018 15:03 To: main@jfw.groups.io Subject: Re: Deleting program from system disc Hi Paul# Will certainly try this! Just about pulling out my hair, and its short enough! If i keep going, at this rate, i'll not have any! Val. On 30/01/2018 14:56, paul lemm wrote: Khi Val, |
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Val Paul
Hi Jean!
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Thanks so much. I'll try anything as i'm just about pulling my short hair out with this one! If i keep going, i'll have no hair at all! Val. On 30/01/2018 14:58, Gene Stevens wrote:
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Val Paul
Thanks. You might have to help with both!
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Val. On 30/01/2018 15:05, paul lemm wrote:
Haha, well if you have any problems, just let me know and I'll be happy to help, with removing the program that is, not pulling out your hair! Lol |
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Chris
Is it definitely still installed on your system?
From: Val Paul
Sent: 30 January 2018 14:11 To: main@jfw.groups.io Subject: Re: Deleting program from system disc
Hi Chris!
Have done exactly what you said, but nothing under installed programs.
Even tried to type in the date it was installed, but nothing!
On 30/01/2018 13:43, Chris wrote: > > If you go into settings windows key+I > > Tab once to the categories list > > Hit the arrows keys till you find apps category and hit enter > > Now tab to the programs and features listing and tab till you get to > the installed programs list then arrow down to the program you are > looking for and hit enter > > Then tab to the uninstall button hit enter and follow the uninstall > instructions for the app > > *From: *Val Paul <mailto:vpcara79@...> > *Sent: *30 January 2018 13:10 > *To: *main@jfw.groups.io <mailto:main@jfw.groups.io> > *Subject: *Re: Deleting program from system disc > > Forgot to say, using the latest version of windows 10. > > On 30/01/2018 12:55, Chris wrote: > > > > > > As a side note most software have a trial period before you choose > to buy > > > > > > This is something to consider next time before purchasing a online > > > software product > > > > > > To uninstall it will depend on what version of windows you are using > > > > > > *From: *george b <mailto:gbmagoo@...> > > > *Sent: *30 January 2018 12:40 > > > *To: *main@jfw.groups.io <mailto:main@jfw.groups.io> > > > *Subject: *Re: Deleting program from system disc > > > > > > Hit the windows key > > > > > > In the edit field type in add remove programs and hit enter > > > > > > Tab to you get to the list of programs on your device > > > > > > Arrow down to the name of the program and hit enter > > > > > > Tab to remove and hit enter and follow the prompts > > > > > > -----Original Message----- > > > > > > From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of > Val Paul > > > > > > Sent: January 30, 2018 4:25 > > > > > > To: main@jfw.groups.io > > > > > > Subject: Deleting program from system disc > > > > > > Hi! > > > > > > I recently purchased an antivirus from a company but found it was too > > > visual and I couldn't do a scan myself. I got this on Saturday and > > > applied for a refund and the accounts department were very good > about it. > > > > > > When I purchased the antivirus, they actually installed it via remote > > > support, but when i contacted them this, they told me to go into the > > > control pannel to programs and features to uninstall it that way. > > > > > > I have done this, but its not there! > > > > > > Since then, i've been back to them to ask them if they'll uninstall it > > > for me as i couldn't find it in control pannel. They're refusing to do > > > this, and have told me to go into the system disc, and i'll find their > > > uninstall program there. > > > > > > I haven't a clue how to do this as i've only had hp for 2 weeks. > > > > > > Can someone help please? > > > > > > Sorry to have written such a long explaination. > > > > > > Val.. > > > > > > > >
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Jonas Voll
If you cant get it uninstalled give me a call and I can try to help you!
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Jonas Voll Support Technician I Envision, Inc. 2301 S Water ST Wichita, KS 67213 O: 316-425-7141 F: 316-267-4312 www.envisionus.com Envision: To improve the quality of life and provide inspiration for the blind and visually impaired through employment, outreach, rehabilitation, education and research. -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val Paul Sent: Tuesday, January 30, 2018 8:16 AM To: main@jfw.groups.io Subject: Re: Deleting program from system disc Hi Jonas! I've been back on to Bullguard, and they've told me its deffinitely in the system disc and program files listed under their name, and there is an unstallation program instruction there as well! Val. On 30/01/2018 13:35, Jonas Voll wrote: Hey Val! NOTICE: This electronic mail message and any attached files are confidential. The information is exclusively for the use of the individual or entity intended as the recipient. If you are not the intended recipient, any use, copying, printing, reviewing, retention, disclosure, distribution or forwarding of the message or any attached file is not authorized and is strictly prohibited. If you have received this electronic mail message in error, please advise the sender by reply electronic mail immediately and permanently delete the original transmission, any attachments and any copies of this message from your computer system. |
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Val Paul
Hi Paul!
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Going to have no hair before the day's out! nothing worked. Found the file ok, but no link or directions how to install it. Going to send you a link which i found on their site and see what you make of it. From soon to be, Skinhead! https://www.bullguard.com/support/product-guides/bullguard-desktop-protection-guides/getting-started/uninstalling-bullguard.aspx On 30/01/2018 14:56, paul lemm wrote:
Khi Val, |
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