Hello Barbara:

This is something which appears to be a fairly frequent occurrence, at least for those of us who use JAWS.

If in doubt, forward to yourself first and test the results before forwarding something to everybody else. I have had to adopt this practice for myself because of this frustrating but unfortunately very real problem.

Cordially,

Curtis Chong

Hi, Barbara and adrian. When you look at the email you are forwarding, before you send it, it appears to be in a table with cells, but, if you CC or BCC yourself, and look at the copy you receive back, it appears normal. I don't know why there is this discrepancy between the forwarded letter that appears below your signature and the copy you receive as a carbon copy or blind carbon copy, but it all works out for the recipient of the message.

Barbara,

I think readability will depend on how the recipient’s email is set up. Apparently, you’re set up with tables to be interpreted and read by JAWS in a form that you can manage. Your visually impaired recipients probably are, too.

I’ve also wondered about this change in format when I forward such messages, but I’ve yet to get complaints that my screenreader-using friends can’t read them.

Hi Everyone,

Situation.  I get an interesting email which I can read just fine.  I want to forward it or reply to it.  I follow the usual steps to do this.  When I review my message, the original text is in some sort of table and all I can read is something which says start or end of table.  I am guessing that a sighted person will be able to read this, but I doubt a person using access technology will be able to do so.  How do I ensure that the original email message is readable by the recipient?

Thanks in advance for any help.

I have Office 365 and I am using Outlook and Jaws 2022.

Barbara