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Moderated having trouble checking for jaws update on win 10 and win 11 laptops
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molly the blind tech lover
Greetings.
I am running Jaws 2022 on two laptops, one a win 10 machine, the other running win 11, 22h2. When I check for Jaws updates on both machines, I get a message from Jaws informing me that I have the latest Jaws updates. As I've heard that Jaws 2023 is now available, I am wondering why I Jaws is not informing me that Jaws 2023 is available? Any answers will be greatly appreciated. Thanks. Regards Molly |
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Bill White
Hi, Molly. If you are a JAWS user with an expiring SMA, you won't see the JAWS 2023 update, until you have an SMA that will allow you to install JAWS 2023 in other than demo mode. This may also be the case if you are using the yearly license, if you are not authorized to install JAWS 2023 under your yearly license.
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Bill White billwhite92701@... -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of molly the blind tech lover Sent: Tuesday, October 25, 2022 9:10 PM To: main@jfw.groups.io Subject: having trouble checking for jaws update on win 10 and win 11 laptops Greetings. I am running Jaws 2022 on two laptops, one a win 10 machine, the other running win 11, 22h2. When I check for Jaws updates on both machines, I get a message from Jaws informing me that I have the latest Jaws updates. As I've heard that Jaws 2023 is now available, I am wondering why I Jaws is not informing me that Jaws 2023 is available? Any answers will be greatly appreciated. Thanks. Regards Molly |
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molly the blind tech lover
Greetings.
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Correct me if I'm wrong, but I thought one could receive all the Jaws updates as long as their license has not yet expired. Mine does not expire until some time in 2023. I guess I'm just confused lol. On 10/26/22, Bill White <billwhite92701@...> wrote:
Hi, Molly. If you are a JAWS user with an expiring SMA, you won't see the |
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Nermin
Hi Molly,
you will not get update notifications when a new version comes out, e.g. from 2022 to 2023, etc. However, you will get update notifications within one main version so you can install the updates from within that JAWS version. Whenever there's a hotfix update, JAWS will notify you unless you turned that feature off. You will have to go to the FS website to download major releases. By releases I'm talking about main versions such as 2021, 2022, 2023, and so on. Regards, Nermin |
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Bill White
Hi, Molly. You should receive notifications of updates to the next version of JAWS if,
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1. Automatic notification of updates is checked, and 2. If your license is current. If Automatic notification of updates is checked, try restarting JAWS, and see if you get the prompt to install an update. Bill White billwhite92701@... -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of molly the blind tech lover Sent: Tuesday, October 25, 2022 9:25 PM To: main@jfw.groups.io Subject: Re: having trouble checking for jaws update on win 10 and win 11 laptops Greetings. Correct me if I'm wrong, but I thought one could receive all the Jaws updates as long as their license has not yet expired. Mine does not expire until some time in 2023. I guess I'm just confused lol. On 10/26/22, Bill White <billwhite92701@...> wrote: Hi, Molly. If you are a JAWS user with an expiring SMA, you won't see the |
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Bill White
Hi, Nermin. I was running JAWS 2022 this morning, and received a prompt to install JAWS 2023. But I am running JAWS with an SMA, not a yearly license.
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Bill White billwhite92701@... -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Nermin via groups.io Sent: Tuesday, October 25, 2022 9:35 PM To: main@jfw.groups.io Subject: Re: having trouble checking for jaws update on win 10 and win 11 laptops Hi Molly, you will not get update notifications when a new version comes out, e.g. from 2022 to 2023, etc. However, you will get update notifications within one main version so you can install the updates from within that JAWS version. Whenever there's a hotfix update, JAWS will notify you unless you turned that feature off. You will have to go to the FS website to download major releases. By releases I'm talking about main versions such as 2021, 2022, 2023, and so on. Regards, Nermin |
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Dave Durber
Bill:
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If Molly is not getting the notification for the JAWS 2023, she should press JAWS/INSERT+J, followed by the letter H, followed by the letterP. JAWS 2022, will then check for any updates. If there is an update for 2022 available, that will be downloaded and installed first. Once the download has finished, and Molly restarts the computer, and follows the above procedure, Molly should then get the notification for JAWS 2023. Dave ----- Original Message -----
From: "Bill White" <billwhite92701@...> To: <main@jfw.groups.io> Sent: Tuesday, October 25, 2022 9:55 PM Subject: Re: having trouble checking for jaws update on win 10 and win 11 laptops Hi, Molly. You should receive notifications of updates to the next version of JAWS if, 1. Automatic notification of updates is checked, and 2. If your license is current. If Automatic notification of updates is checked, try restarting JAWS, and see if you get the prompt to install an update. Bill White billwhite92701@... -----Original Message----- From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of molly the blind tech lover Sent: Tuesday, October 25, 2022 9:25 PM To: main@jfw.groups.io Subject: Re: having trouble checking for jaws update on win 10 and win 11 laptops Greetings. Correct me if I'm wrong, but I thought one could receive all the Jaws updates as long as their license has not yet expired. Mine does not expire until some time in 2023. I guess I'm just confused lol. On 10/26/22, Bill White <billwhite92701@...> wrote: Hi, Molly. If you are a JAWS user with an expiring SMA, you won't see the |
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Ashleigh Piccinino
Molly.
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Do you have your software maintenance agreement up-to-date? That might be your problem here. On Oct 25, 2022, at 11:10 PM, molly the blind tech lover <brainardmolly@...> wrote: |
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I have seen virtually any conceivable piece of software that's supposed to automatically update "get a hitch in it's gitty-up" and simply refuse to do so. I can count the number of times I've dealt with Windows Update not doing so for reasons unknown.
If you know your licensing is in order, the easiest thing to do when you've determined an automatic update that should occur isn't occurring is to go to the source website and download the latest installer manually, then run it. You'll probably then go anywhere between some years to "forever" without the hitch happening again, but if it were to do so, . . . -- Brian - Virginia, USA - Windows 10, 64-Bit, Version 22H2, Build 19045 If you cannot or will not imagine the results of your actions, there’s no way you can act morally or responsibly. Little kids can’t do it; babies are morally monsters — completely greedy. Their imagination has to be trained into foresight and empathy. ~ Ursula LeGuin, 2005 Interview in The Guardian |
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Bill White
Hi, Ashleigh. Molly isn't using a Software Maintenance Agreement (SMA). She is using the Yearly license.
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Bill White billwhite92701@... -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ashleigh Piccinino Sent: Wednesday, October 26, 2022 7:42 AM To: main@jfw.groups.io Subject: Re: having trouble checking for jaws update on win 10 and win 11 laptops Molly. Do you have your software maintenance agreement up-to-date? That might be your problem here. On Oct 25, 2022, at 11:10 PM, molly the blind tech lover <brainardmolly@...> wrote: |
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David Diamond
Well, I hate to be a party pooper however, I had no problem downloading the 023 version on all 4 computers, 3 lap tops and one desktop. I powered on the computers and was told there was a update for JAWS, then activated it. |
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Mike Pietruk
David
I think that most of us can confidently say that we had the same experience as you did. Generally, I have never had an issue with updating to a new version of JFW; and, of course, the only msgs on the topic that folks will obviously post is when something goes wrong and they need guidance as to what they should do next. MSGS such as yours should give folks confidence to install the new version if they are licensed or have a SMA to do so. |
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molly the blind tech lover
Greetings, all.
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I ended up going to freedom scientific's website and downloading Jaws 2023 from there. Where can I find the check for automatic updates to Jaws? I want to be sure it's checked, but can't remember where to find it. Thanks. Regards Molly On 10/26/22, Bill White <billwhite92701@...> wrote:
Hi, Molly. You should receive notifications of updates to the next version |
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Bill White
Hi, Molly. Automatic check for updates is in Options, Basic Settings.
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Bill White billwhite92701@... -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of molly the blind tech lover Sent: Wednesday, October 26, 2022 5:47 PM To: main@jfw.groups.io Subject: Re: having trouble checking for jaws update on win 10 and win 11 laptops Greetings, all. I ended up going to freedom scientific's website and downloading Jaws 2023 from there. Where can I find the check for automatic updates to Jaws? I want to be sure it's checked, but can't remember where to find it. Thanks. Regards Molly On 10/26/22, Bill White <billwhite92701@...> wrote: Hi, Molly. You should receive notifications of updates to the next version |
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