Date
1 - 20 of 25
Moderated Problem using Bard, on the PC.
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Karen Reynolds
I've tried IE, Firefox, and edge. I've had the same problem and the same
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error message show up on all of them. It appears that their search engine is sluggish and will time out after a minute. There are ways to fix this, but they apparently haven't yet. Hopefully soon. Karen -----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny Sent: Sunday, September 4, 2022 4:55 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Which browsers are people using when you have the problems? ----- Original Message ----- From: "Mike Pietruk" <pietruk@...> To: <main@jfw.groups.io> Sent: Sunday, September 04, 2022 3:49 PM Subject: Re: Problem using Bard, on the PC. Curtis The issue Al raised was related to searches. I would expect that the part of Bard you used -- and which I use most often -- expects as it should most of the time. |
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Mike Pietruk
Bill
I'm glad that there is some sanity relative to two-factor. Given the computer skill level of their average customer, I suspect that it would be a nightmare. And what are they really protecting? It may be symbolic, but not necessary. |
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Sandra Streeter
Amen! It doesn't explain why I've never had to do the escape thing before,
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but whatevvv. Sandra A spirit with a vision is a dream With a mission (Neil Peart, of the band Rush) -----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike Pietruk Sent: Sunday, September 4, 2022 7:00 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Sandra Glad you were able to resolve your search problem. Part of the issue here, other than the obvious BARD slow processing problem, is users understanding some of the finer points of using their screen reader, in this Case, JAWS. Your knowledge saved your search day from frustration to finding whatever you were after. |
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Mike Pietruk
Sandra
Glad you were able to resolve your search problem. Part of the issue here, other than the obvious BARD slow processing problem, is users understanding some of the finer points of using their screen reader, in this Case, JAWS. Your knowledge saved your search day from frustration to finding whatever you were after. |
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Sandra Streeter
When I was there this afternoon, I noticed that it would say several times, “loading”, and then you’d hear nothing, and if you tried to do the heading keystroke to get down to the titles, it would not budge. In order to be able to use the h-command for “heading” to get down to the titles, I had to first punch the Escape key. I have never had to do that before. It did seem exceptionally slow at downloading, too.
Sandra
A spirit with a vision is a dream With a mission (Neil Peart, of the band Rush)
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Pat Byrne
Sent: Sunday, September 4, 2022 5:49 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC.
I couldn't get the search to work, either. JFW 2021 and Edge. This is recent; worked a few days ago.
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Pat Byrne
I couldn't get the search to work, either. JFW 2021 and Edge.
This is recent; worked a few days ago.
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Pat ByrneAt 06:55 AM 9/4/2022, you wrote: Good morning everyone, |
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Tom Behler
I'm using Google Chrome.
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Tom Behler -----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny Sent: Sunday, September 4, 2022 4:55 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Which browsers are people using when you have the problems? ----- Original Message ----- From: "Mike Pietruk" <pietruk@...> To: <main@jfw.groups.io> Sent: Sunday, September 04, 2022 3:49 PM Subject: Re: Problem using Bard, on the PC. Curtis The issue Al raised was related to searches. I would expect that the part of Bard you used -- and which I use most often -- expects as it should most of the time. |
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Tom Behler
The problem here seems to be related to searching, although I occasionally
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have to log into the BARD web site a couple of times until my credentials are recognized. Tom Behler -----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Curtis Chong Sent: Sunday, September 4, 2022 4:21 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Greetings: I logged into BARD today through Chrome on a Windows computer. No issues to report. I even went into Recent Books. Is the problem related to searching? Cordially, Curtis Chong -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Karen Reynolds Sent: Sunday, September 04, 2022 2:13 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Hi Mike, The problem was not there a year or so ago. I've asked about it twice in the past year and they keep saying they are working on it. Knowing computers, issues with them, and trying to keep things secure, plus as someone said trying to set things up for two factor authentication in the future, this is the best thing I've come up with to work around the issue. You can write to them yourself at NLSDownload <NLSDownload@...> and ask about it. Perhaps they have more information since I wrote earlier in the summer. Karen -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike Pietruk Sent: Sunday, September 4, 2022 3:02 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Karen Given your explanation, and even if it's a known issue, given the bureaucracy involved, getting anything fixed is probably a super complex process. So, the work around you mentioned, and other suggestion made in this deiscussion, is the way to handle it. And Bard seems to be slow in downloads for as long as I can remember. Don't use BARD when one's patience is at a minimum. |
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Bill White
I'm using the latest version of Google Chrome, but it's not a problem with
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the browser. It's a problem with BARD fetching and displaying the search results. Bill White billwhite92701@... -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Glenn / Lenny Sent: Sunday, September 4, 2022 1:55 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Which browsers are people using when you have the problems? ----- Original Message ----- From: "Mike Pietruk" <pietruk@...> To: <main@jfw.groups.io> Sent: Sunday, September 04, 2022 3:49 PM Subject: Re: Problem using Bard, on the PC. Curtis The issue Al raised was related to searches. I would expect that the part of Bard you used -- and which I use most often -- expects as it should most of the time. |
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Bill White
Hi, Mike. Two-factor authentication will only be for libraries, according to
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BARD. It won't affect patron logins. Bill White billwhite92701@... -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike Pietruk Sent: Sunday, September 4, 2022 1:45 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. hmmm!! When NLS introduces two factor authentification, I can only imagine the problems folks might have. I believe what you say about them working on all of the issues folks have, but for a government agency to fix anything goes far both identifying the problem and the fix. The people working the site know the fixes; what they cannot get around is getting the approvals required to do things. If someone works lfor a government agency, they cannot just go ahead on their own and take care of something. I really sympathize for individuals working in the field for a government agency as they likely are continually frustrated in how they personally cannot resolve things like in the private sector. I thank God that I have never needed to seek government employment and try keeping my needing to deal with an agency to an absolute minimum. I don't blame the individuals themselves; but the bureaucracy they have to deal with. On Sun, 4 Sep 2022, Karen Reynolds wrote: Hi Mike,the past year and they keep saying they are working on it. Knowing computers,is the best thing I've come up with to work around the issue. You can writeto them yourself at NLSDownload <NLSDownload@...> and ask about it.Perhaps they have more information since I wrote earlier in the summer. |
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Bill White
Yes, the problem is related to searching, especially bringing up a
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particular author in the Author Alphabetic list. Bill White billwhite92701@... -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Curtis Chong Sent: Sunday, September 4, 2022 1:21 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Greetings: I logged into BARD today through Chrome on a Windows computer. No issues to report. I even went into Recent Books. Is the problem related to searching? Cordially, Curtis Chong -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Karen Reynolds Sent: Sunday, September 04, 2022 2:13 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Hi Mike, The problem was not there a year or so ago. I've asked about it twice in the past year and they keep saying they are working on it. Knowing computers, issues with them, and trying to keep things secure, plus as someone said trying to set things up for two factor authentication in the future, this is the best thing I've come up with to work around the issue. You can write to them yourself at NLSDownload <NLSDownload@...> and ask about it. Perhaps they have more information since I wrote earlier in the summer. Karen -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike Pietruk Sent: Sunday, September 4, 2022 3:02 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Karen Given your explanation, and even if it's a known issue, given the bureaucracy involved, getting anything fixed is probably a super complex process. So, the work around you mentioned, and other suggestion made in this deiscussion, is the way to handle it. And Bard seems to be slow in downloads for as long as I can remember. Don't use BARD when one's patience is at a minimum. |
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Mike Pietruk
Glenn
That's a good question. Personally, I do so few searches and have, when something unexpected is returned, figured out how to try a 2nd time or so to retrieve what I needed to find. But, those who do searches regularly probably should experiment with different browsers and maybe even with different screen readers or different versions of a given screen reader. On may sites, if I have an issue with one, using something else (or a combo of these) usually gets around whatever initially renders issues. |
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K0LNY
Which browsers are people using when you have the problems?
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----- Original Message -----
From: "Mike Pietruk" <pietruk@...> To: <main@jfw.groups.io> Sent: Sunday, September 04, 2022 3:49 PM Subject: Re: Problem using Bard, on the PC. Curtis The issue Al raised was related to searches. I would expect that the part of Bard you used -- and which I use most often -- expects as it should most of the time. |
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Mike Pietruk
Curtis
The issue Al raised was related to searches. I would expect that the part of Bard you used -- and which I use most often -- expects as it should most of the time. |
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Mike Pietruk
hmmm!!
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When NLS introduces two factor authentification, I can only imagine the problems folks might have. I believe what you say about them working on all of the issues folks have, but for a government agency to fix anything goes far both identifying the problem and the fix. The people working the site know the fixes; what they cannot get around is getting the approvals required to do things. If someone works lfor a government agency, they cannot just go ahead on their own and take care of something. I really sympathize for individuals working in the field for a government agency as they likely are continually frustrated in how they personally cannot resolve things like in the private sector. I thank God that I have never needed to seek government employment and try keeping my needing to deal with an agency to an absolute minimum. I don't blame the individuals themselves; but the bureaucracy they have to deal with. On Sun, 4 Sep 2022, Karen Reynolds wrote:
Hi Mike, |
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Curtis Chong
Greetings:
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I logged into BARD today through Chrome on a Windows computer. No issues to report. I even went into Recent Books. Is the problem related to searching? Cordially, Curtis Chong -----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Karen Reynolds Sent: Sunday, September 04, 2022 2:13 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Hi Mike, The problem was not there a year or so ago. I've asked about it twice in the past year and they keep saying they are working on it. Knowing computers, issues with them, and trying to keep things secure, plus as someone said trying to set things up for two factor authentication in the future, this is the best thing I've come up with to work around the issue. You can write to them yourself at NLSDownload <NLSDownload@...> and ask about it. Perhaps they have more information since I wrote earlier in the summer. Karen -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike Pietruk Sent: Sunday, September 4, 2022 3:02 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Karen Given your explanation, and even if it's a known issue, given the bureaucracy involved, getting anything fixed is probably a super complex process. So, the work around you mentioned, and other suggestion made in this deiscussion, is the way to handle it. And Bard seems to be slow in downloads for as long as I can remember. Don't use BARD when one's patience is at a minimum. |
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Karen Reynolds
Hi Mike,
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The problem was not there a year or so ago. I've asked about it twice in the past year and they keep saying they are working on it. Knowing computers, issues with them, and trying to keep things secure, plus as someone said trying to set things up for two factor authentication in the future, this is the best thing I've come up with to work around the issue. You can write to them yourself at NLSDownload <NLSDownload@...> and ask about it. Perhaps they have more information since I wrote earlier in the summer. Karen -----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike Pietruk Sent: Sunday, September 4, 2022 3:02 PM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC. Karen Given your explanation, and even if it's a known issue, given the bureaucracy involved, getting anything fixed is probably a super complex process. So, the work around you mentioned, and other suggestion made in this deiscussion, is the way to handle it. And Bard seems to be slow in downloads for as long as I can remember. Don't use BARD when one's patience is at a minimum. |
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Mike Pietruk
Karen
Given your explanation, and even if it's a known issue, given the bureaucracy involved, getting anything fixed is probably a super complex process. So, the work around you mentioned, and other suggestion made in this deiscussion, is the way to handle it. And Bard seems to be slow in downloads for as long as I can remember. Don't use BARD when one's patience is at a minimum. |
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I’m with Bill. The BARD website is obviously having issues this weekend as I’m experiencing the same delays when searching for book titles as others have posted. In fact, I just did a valid search and received the following error:
Bad gateway Error code 502 Visit cloudflare.com for more information. 2022-09-04 17:06:32 UTC
I know BARD is in process of changing some things regarding login procedures and acceptable passwords and I suspect that might be a contributing factor regarding these problems.
Alan Lemly
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Sunday, September 4, 2022 9:10 AM To: main@jfw.groups.io Subject: Re: Problem using Bard, on the PC.
Hi, Al. Yes. It's a problem with the BARD website. sometimes the booklists don't come up until the gateway times out. I've written to them about this giving them the errors, but this seems to keep happening. They might fix it for a day or so, but then it goes back to the same old sluggish behavior.
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Albert Cutolo
Good morning everyone,
I’m writing too ask the following question as it relates too using Bard on a PC computer. Using the latest Jaws and windows 10, Whenever I type a book in the search field and press the enter key, The search results don’t come up for the book,. It just seems too freeze up, and I can’t go further. I did check the check box, too have all my audio books displayed in the English language, But that doesn’t resolve the issue that I’m trying too describe here.
Is anyone that uses bard on a PC encountering this issue?
Al |
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Karen Reynolds
Hi Al, This is a known issue, has been for awhile. They say they are working on it. Try putting just a few words of the title in the search. That seems to work better. The same problem occurs when looking through titles, press enter on a title and enter on the author. There is a gateway timeout on that one too if there are very many books by that author.
Karen
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Albert Cutolo
Sent: Sunday, September 4, 2022 7:55 AM To: main@jfw.groups.io Subject: Problem using Bard, on the PC.
Good morning everyone,
I’m writing too ask the following question as it relates too using Bard on a PC computer. Using the latest Jaws and windows 10, Whenever I type a book in the search field and press the enter key, The search results don’t come up for the book,. It just seems too freeze up, and I can’t go further. I did check the check box, too have all my audio books displayed in the English language, But that doesn’t resolve the issue that I’m trying too describe here.
Is anyone that uses bard on a PC encountering this issue?
Al |
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