Hello all, this is Michael.

Recently I experienced a problem on my Pc. The shift key is not working as expected. When I try to perform a command that involve the shift key, it completed ignored it. For example, when I try to perform the command to go to task bar by pressing Shift CTRL and Escape, it thought I performed CTRL with Escape, so it brought up Windows start menu instead. The shift key is the vital part of the Windows and Jaws keyboard commands, so without the Shift key, it can mean a whole different thing.

I tried to resolve the issue, but nothing worked. I Cleaned the keyboard with compressed air, and I even resettled my laptop just to make sure the software is not causing the problem, and nothing worked. When I finished resetting the computer, the shift key still won’t work. Instead, just one shift key not working, both went out at the same time.

Please let me know if you are also experiencing the same issue with your computer.

Thanks

Best regards

Michael H. Munn

Greetings Michael:

To ascertain whether the problem is hardware or software, try plugging in another keyboard into the laptop to see if, on the external keyboard, Shift is working or not. Most likely, you have a problem with the laptop keyboard hardware.

I myself have not experienced this problem in decades of using laptop computers.

Best wishes,

Curtis Chong

Hello all, I forgot to mention I did plugged in to an External keyboard to see weather the problem is generic to all keyboards and I have no problem getting the shift keys to work on my Red dragon mechanical keyboard.

Thanks all for the answers, and I really appreciate it.

Best regards

Michael H. Munn

Key failure on laptop keyboards is one of the most common issues, and way more common on certain makes and models than others.

You have done all you can, and should, do to try to remedy this.  I would suggest using an external USB keyboard for the moment, and as a diagnostic step to confirm that it is the shift key on your laptop keyboard, and not something else.  

If it is the laptop keyboard, then replacement is what's necessary.
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Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

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