Moderated unlabeled buttons
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Afik Souffir
Hi, In my workplace, we changed call center system to a new system. I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all. The system called Genesys cloud. The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.
What can I do about it?
I’ve talked with the company of the system, and they said, they’re accessible.
Thanks for any help.
Afik. |
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Cornelius
Sadly, in this case there is not much you can do. Firstly, you would have to get the system provider people to sit down and see if they could try to change and make the system more accessible. Preferably the person who does the IT and programming part, not the liaison officer of the provider. Secondly, which is the more conventional way is to do a trial yourself and remember as much as possible the function of each buttons. For example from the top of the screen, the first unlabelled button is for function A etc.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Afik Souffir
Sent: Wednesday, 20 July, 2022 5:47 PM To: jfw-users@groups.io; main@jfw.groups.io Subject: unlabeled buttons
Hi, In my workplace, we changed call center system to a new system. I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all. The system called Genesys cloud. The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.
What can I do about it?
I’ve talked with the company of the system, and they said, they’re accessible.
Thanks for any help.
Afik.
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Justin Williams
Use custom labels.
Control plus insert plus tab.
That is what I would do.
Justin From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 5:47 AM To: jfw-users@groups.io; main@jfw.groups.io Subject: unlabeled buttons
Hi, In my workplace, we changed call center system to a new system. I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all. The system called Genesys cloud. The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.
What can I do about it?
I’ve talked with the company of the system, and they said, they’re accessible.
Thanks for any help.
Afik.
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Afik Souffir
Hi Justin, Already tried, didn’t work.
From: main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Justin Williams
Sent: Wednesday, July 20, 2022 2:43 PM To: main@jfw.groups.io Subject: Re: unlabeled buttons
Use custom labels.
Control plus insert plus tab.
That is what I would do.
Justin From:
main@jfw.groups.io [mailto:main@jfw.groups.io]
On Behalf Of Afik Souffir
Hi, In my workplace, we changed call center system to a new system. I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all. The system called Genesys cloud. The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.
What can I do about it?
I’ve talked with the company of the system, and they said, they’re accessible.
Thanks for any help.
Afik.
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Justin Williams
Is it a graphics?
Hav eyou tried the graphics label?
Insert g?
Justin
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 7:47 AM To: main@jfw.groups.io Subject: Re: unlabeled buttons
Hi Justin, Already tried, didn’t work.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Use custom labels.
Control plus insert plus tab.
That is what I would do.
Justin From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Hi, In my workplace, we changed call center system to a new system. I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all. The system called Genesys cloud. The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.
What can I do about it?
I’ve talked with the company of the system, and they said, they’re accessible.
Thanks for any help.
Afik.
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Justin Williams
Make sur eyou have permissions to change it.
Tha tcoudl be an issue.
Justin
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 7:47 AM To: main@jfw.groups.io Subject: Re: unlabeled buttons
Hi Justin, Already tried, didn’t work.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Use custom labels.
Control plus insert plus tab.
That is what I would do.
Justin From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Hi, In my workplace, we changed call center system to a new system. I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all. The system called Genesys cloud. The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.
What can I do about it?
I’ve talked with the company of the system, and they said, they’re accessible.
Thanks for any help.
Afik.
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Afik Souffir
Yes, its graphics, And yes, but it’s not work.
From: main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Justin Williams
Sent: Wednesday, July 20, 2022 2:48 PM To: main@jfw.groups.io Subject: Re: unlabeled buttons
Is it a graphics?
Hav eyou tried the graphics label?
Insert g?
Justin
From:
main@jfw.groups.io [mailto:main@jfw.groups.io]
On Behalf Of Afik Souffir
Hi Justin, Already tried, didn’t work.
From:
main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Justin Williams
Use custom labels.
Control plus insert plus tab.
That is what I would do.
Justin From:
main@jfw.groups.io [mailto:main@jfw.groups.io]
On Behalf Of Afik Souffir
Hi, In my workplace, we changed call center system to a new system. I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all. The system called Genesys cloud. The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.
What can I do about it?
I’ve talked with the company of the system, and they said, they’re accessible.
Thanks for any help.
Afik.
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Afik Souffir
I have autherzations around all jaws related settings/windows related.
From: main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Justin Williams
Sent: Wednesday, July 20, 2022 2:49 PM To: main@jfw.groups.io Subject: Re: unlabeled buttons
Make sur eyou have permissions to change it.
Tha tcoudl be an issue.
Justin
From:
main@jfw.groups.io [mailto:main@jfw.groups.io]
On Behalf Of Afik Souffir
Hi Justin, Already tried, didn’t work.
From:
main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Justin Williams
Use custom labels.
Control plus insert plus tab.
That is what I would do.
Justin From:
main@jfw.groups.io [mailto:main@jfw.groups.io]
On Behalf Of Afik Souffir
Hi, In my workplace, we changed call center system to a new system. I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all. The system called Genesys cloud. The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.
What can I do about it?
I’ve talked with the company of the system, and they said, they’re accessible.
Thanks for any help.
Afik.
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Justin Williams
Oh, Okay.
That requires some research.
Scripting might be your answer.
Thanks,
Justin
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Sent: Wednesday, July 20, 2022 7:49 AM To: main@jfw.groups.io Subject: Re: unlabeled buttons
Yes, its graphics, And yes, but it’s not work.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Is it a graphics?
Hav eyou tried the graphics label?
Insert g?
Justin
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Hi Justin, Already tried, didn’t work.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Williams
Use custom labels.
Control plus insert plus tab.
That is what I would do.
Justin From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Afik Souffir
Hi, In my workplace, we changed call center system to a new system. I can’t take/forward calls, because the Salesforce extension of the system, is not accessible at all. The system called Genesys cloud. The buttons of the extension are clearly not labelled. Screen reader, in this case JAWS or NVDA, says “button” or “unlabeled button”.
What can I do about it?
I’ve talked with the company of the system, and they said, they’re accessible.
Thanks for any help.
Afik.
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