Hi, Curtis. There are plenty of apps and websites that don't play friendly with Narrator. When a program is created, there will always be trade off's, advantages and disadvantages to using that program versus other programs. Just because Narrator works well in this situation, that doesn't mean that Narrator is best at working with a multitude of programs and websites. FreedomScientific has to balance performance among so many programs and websites that occasionally, there will be situations in which a different strategy will need to be used to correct an accessibility problem with a program or website when using JAWS.

Howdy:

That strategy actually works. However, I deplore the need to have to use it<smile>. One wonders if Narrator can behave better with this kind of site, why not JAWS<sigh>?

Cordially,

Curtis Chong

Robin, I think I may have a solution for this, though I am living somewhere else and not a Key user.

With JAWS, do the following:

In the website, focus your arrow key at the sign on button. It doesn’t matter if it says expanded or collapse.

Press JAWS key +Z to turn off virtual cursor, and use the tab or shift tab to get back the focus at the sign on button.

If the button is collapse, press space to expand it.

Then press tab and you should be able to go through those menu, like sign on, forget password, and enrol. Just use space or enter to activate the button of your choice, then press JAWS key +Z again to turn on virtual cursor.

HTH

Hi,

I’ve appreciate some input here. It  seems that my bank changed something on the home page to get to the sign-in section. I cannot find the login section at all with JAWS  PC or JAWS cursor. I asked an AIRA agent for a visual description of what was happening. With that, I found that Narrator can find the section, but not JAWS.  I’ll describe the layout from the AIRA agent’s perspective, then   I’d appreciate knowing two things from some of you: I primarily use MS Edge, but did also try this on Chrome, with the same result.

Using JAWS, go to www.key.com.  Press B until you hear Sign-on button. If you click this, it says that the button is now expanded.  JAWS cannot find anything, reading instead a photo description of a woman and a mural. I even tried redrawing the screen and routing my JAWS cursor to the PC cursor.  What AIRA and Narrator show is that a little section appears below this expanded sign-on button where it mentions Online Banking, has buttons to Enroll and Sign-On and links for forgot your password.  Narrator reads these and I can click the sign-on button to open the actual log-in area. 

1. Are you able to find the expanded section with JAWS?
2. We talk about always having two screen readers for cases like this, but do you think it’s reasonable that I’m still pushing back to the bank tech team to say this doesn’t work with JAWS?  I sent in feedback over the weekend, before I had even tested it with Narrator, so I cannot say that the site is completely inaccessible,  but I’m disappointed that JAWS isn’t reading that section once expanded. 

Using Windows 10, JAWS 2022, Office 365.

Robin Van Lant

KeyCorp Public

KeyBanc Capital Markets Inc. prohibits the use of texts or other unapproved messaging applications for business purposes.

This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. No confidentiality or privilege is waived or lost as a result of any transmission errors. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.

This communication is for informational purposes only, is not an offer, solicitation, recommendation or commitment for any transaction or to buy or sell any security or other financial product, and is not intended as investment advice or as a confirmation of any transaction. Any market price, indicative value, estimate, view, opinion, data or other information herein is not warranted as to completeness or accuracy, is subject to change without notice, and KeyBanc Capital Markets Inc. accepts no liability for its use or to update or keep it current. Any views or opinions are those of the individual sender, not necessarily of KeyBanc Capital Markets Inc.

The sender of this communication is a licensed securities representative employed by or associated with KeyBanc Capital Markets Inc. Member FINRA/SIPC and may also represent KeyBank National Association (“KeyBank N.A.”). Securities products and services are offered by KeyBanc Capital Markets Inc. Banking products and services are offered by KeyBank N.A.

127 Public Square, Cleveland, OH 44114

If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

Hi,

I’ve appreciate some input here. It  seems that my bank changed something on the home page to get to the sign-in section. I cannot find the login section at all with JAWS  PC or JAWS cursor. I asked an AIRA agent for a visual description of what was happening. With that, I found that Narrator can find the section, but not JAWS.  I’ll describe the layout from the AIRA agent’s perspective, then   I’d appreciate knowing two things from some of you: I primarily use MS Edge, but did also try this on Chrome, with the same result.

Using JAWS, go to www.key.com.  Press B until you hear Sign-on button. If you click this, it says that the button is now expanded.  JAWS cannot find anything, reading instead a photo description of a woman and a mural. I even tried redrawing the screen and routing my JAWS cursor to the PC cursor.  What AIRA and Narrator show is that a little section appears below this expanded sign-on button where it mentions Online Banking, has buttons to Enroll and Sign-On and links for forgot your password.  Narrator reads these and I can click the sign-on button to open the actual log-in area. 

1. Are you able to find the expanded section with JAWS?
2. We talk about always having two screen readers for cases like this, but do you think it’s reasonable that I’m still pushing back to the bank tech team to say this doesn’t work with JAWS?  I sent in feedback over the weekend, before I had even tested it with Narrator, so I cannot say that the site is completely inaccessible,  but I’m disappointed that JAWS isn’t reading that section once expanded. 

Using Windows 10, JAWS 2022, Office 365.

Robin Van Lant

KeyCorp Public

KeyBanc Capital Markets Inc. prohibits the use of texts or other unapproved messaging applications for business purposes.

This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. No confidentiality or privilege is waived or lost as a result of any transmission errors. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.

This communication is for informational purposes only, is not an offer, solicitation, recommendation or commitment for any transaction or to buy or sell any security or other financial product, and is not intended as investment advice or as a confirmation of any transaction. Any market price, indicative value, estimate, view, opinion, data or other information herein is not warranted as to completeness or accuracy, is subject to change without notice, and KeyBanc Capital Markets Inc. accepts no liability for its use or to update or keep it current. Any views or opinions are those of the individual sender, not necessarily of KeyBanc Capital Markets Inc.

The sender of this communication is a licensed securities representative employed by or associated with KeyBanc Capital Markets Inc. Member FINRA/SIPC and may also represent KeyBank National Association (“KeyBank N.A.”). Securities products and services are offered by KeyBanc Capital Markets Inc. Banking products and services are offered by KeyBank N.A.

127 Public Square, Cleveland, OH 44114

If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

Howdy:

That strategy actually works. However, I deplore the need to have to use it<smile>. One wonders if Narrator can behave better with this kind of site, why not JAWS<sigh>?

Cordially,

Curtis Chong

Robin, I think I may have a solution for this, though I am living somewhere else and not a Key user.

With JAWS, do the following:

In the website, focus your arrow key at the sign on button. It doesn’t matter if it says expanded or collapse.

Press JAWS key +Z to turn off virtual cursor, and use the tab or shift tab to get back the focus at the sign on button.

If the button is collapse, press space to expand it.

Then press tab and you should be able to go through those menu, like sign on, forget password, and enrol. Just use space or enter to activate the button of your choice, then press JAWS key +Z again to turn on virtual cursor.

HTH

Hi,

I’ve appreciate some input here. It  seems that my bank changed something on the home page to get to the sign-in section. I cannot find the login section at all with JAWS  PC or JAWS cursor. I asked an AIRA agent for a visual description of what was happening. With that, I found that Narrator can find the section, but not JAWS.  I’ll describe the layout from the AIRA agent’s perspective, then   I’d appreciate knowing two things from some of you: I primarily use MS Edge, but did also try this on Chrome, with the same result.

Using JAWS, go to www.key.com.  Press B until you hear Sign-on button. If you click this, it says that the button is now expanded.  JAWS cannot find anything, reading instead a photo description of a woman and a mural. I even tried redrawing the screen and routing my JAWS cursor to the PC cursor.  What AIRA and Narrator show is that a little section appears below this expanded sign-on button where it mentions Online Banking, has buttons to Enroll and Sign-On and links for forgot your password.  Narrator reads these and I can click the sign-on button to open the actual log-in area. 

1. Are you able to find the expanded section with JAWS?
2. We talk about always having two screen readers for cases like this, but do you think it’s reasonable that I’m still pushing back to the bank tech team to say this doesn’t work with JAWS?  I sent in feedback over the weekend, before I had even tested it with Narrator, so I cannot say that the site is completely inaccessible,  but I’m disappointed that JAWS isn’t reading that section once expanded. 

Using Windows 10, JAWS 2022, Office 365.

Robin Van Lant

KeyCorp Public

KeyBanc Capital Markets Inc. prohibits the use of texts or other unapproved messaging applications for business purposes.

This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. No confidentiality or privilege is waived or lost as a result of any transmission errors. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.

This communication is for informational purposes only, is not an offer, solicitation, recommendation or commitment for any transaction or to buy or sell any security or other financial product, and is not intended as investment advice or as a confirmation of any transaction. Any market price, indicative value, estimate, view, opinion, data or other information herein is not warranted as to completeness or accuracy, is subject to change without notice, and KeyBanc Capital Markets Inc. accepts no liability for its use or to update or keep it current. Any views or opinions are those of the individual sender, not necessarily of KeyBanc Capital Markets Inc.

The sender of this communication is a licensed securities representative employed by or associated with KeyBanc Capital Markets Inc. Member FINRA/SIPC and may also represent KeyBank National Association (“KeyBank N.A.”). Securities products and services are offered by KeyBanc Capital Markets Inc. Banking products and services are offered by KeyBank N.A.

127 Public Square, Cleveland, OH 44114

If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

Robin, I think I may have a solution for this, though I am living somewhere else and not a Key user.

With JAWS, do the following:

In the website, focus your arrow key at the sign on button. It doesn’t matter if it says expanded or collapse.

Press JAWS key +Z to turn off virtual cursor, and use the tab or shift tab to get back the focus at the sign on button.

If the button is collapse, press space to expand it.

Then press tab and you should be able to go through those menu, like sign on, forget password, and enrol. Just use space or enter to activate the button of your choice, then press JAWS key +Z again to turn on virtual cursor.

HTH

Hi,

I’ve appreciate some input here. It  seems that my bank changed something on the home page to get to the sign-in section. I cannot find the login section at all with JAWS  PC or JAWS cursor. I asked an AIRA agent for a visual description of what was happening. With that, I found that Narrator can find the section, but not JAWS.  I’ll describe the layout from the AIRA agent’s perspective, then   I’d appreciate knowing two things from some of you: I primarily use MS Edge, but did also try this on Chrome, with the same result.

Using JAWS, go to www.key.com.  Press B until you hear Sign-on button. If you click this, it says that the button is now expanded.  JAWS cannot find anything, reading instead a photo description of a woman and a mural. I even tried redrawing the screen and routing my JAWS cursor to the PC cursor.  What AIRA and Narrator show is that a little section appears below this expanded sign-on button where it mentions Online Banking, has buttons to Enroll and Sign-On and links for forgot your password.  Narrator reads these and I can click the sign-on button to open the actual log-in area. 

1. Are you able to find the expanded section with JAWS?
2. We talk about always having two screen readers for cases like this, but do you think it’s reasonable that I’m still pushing back to the bank tech team to say this doesn’t work with JAWS?  I sent in feedback over the weekend, before I had even tested it with Narrator, so I cannot say that the site is completely inaccessible,  but I’m disappointed that JAWS isn’t reading that section once expanded. 

Using Windows 10, JAWS 2022, Office 365.

Robin Van Lant

KeyCorp Public

KeyBanc Capital Markets Inc. prohibits the use of texts or other unapproved messaging applications for business purposes.

This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. No confidentiality or privilege is waived or lost as a result of any transmission errors. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.

This communication is for informational purposes only, is not an offer, solicitation, recommendation or commitment for any transaction or to buy or sell any security or other financial product, and is not intended as investment advice or as a confirmation of any transaction. Any market price, indicative value, estimate, view, opinion, data or other information herein is not warranted as to completeness or accuracy, is subject to change without notice, and KeyBanc Capital Markets Inc. accepts no liability for its use or to update or keep it current. Any views or opinions are those of the individual sender, not necessarily of KeyBanc Capital Markets Inc.

The sender of this communication is a licensed securities representative employed by or associated with KeyBanc Capital Markets Inc. Member FINRA/SIPC and may also represent KeyBank National Association (“KeyBank N.A.”). Securities products and services are offered by KeyBanc Capital Markets Inc. Banking products and services are offered by KeyBank N.A.

127 Public Square, Cleveland, OH 44114

If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

Hi,

I’ve appreciate some input here. It  seems that my bank changed something on the home page to get to the sign-in section. I cannot find the login section at all with JAWS  PC or JAWS cursor. I asked an AIRA agent for a visual description of what was happening. With that, I found that Narrator can find the section, but not JAWS.  I’ll describe the layout from the AIRA agent’s perspective, then   I’d appreciate knowing two things from some of you: I primarily use MS Edge, but did also try this on Chrome, with the same result.

Using JAWS, go to www.key.com.  Press B until you hear Sign-on button. If you click this, it says that the button is now expanded.  JAWS cannot find anything, reading instead a photo description of a woman and a mural. I even tried redrawing the screen and routing my JAWS cursor to the PC cursor.  What AIRA and Narrator show is that a little section appears below this expanded sign-on button where it mentions Online Banking, has buttons to Enroll and Sign-On and links for forgot your password.  Narrator reads these and I can click the sign-on button to open the actual log-in area. 

1. Are you able to find the expanded section with JAWS?
2. We talk about always having two screen readers for cases like this, but do you think it’s reasonable that I’m still pushing back to the bank tech team to say this doesn’t work with JAWS?  I sent in feedback over the weekend, before I had even tested it with Narrator, so I cannot say that the site is completely inaccessible,  but I’m disappointed that JAWS isn’t reading that section once expanded. 

Using Windows 10, JAWS 2022, Office 365.

Robin Van Lant

KeyCorp Public

KeyBanc Capital Markets Inc. prohibits the use of texts or other unapproved messaging applications for business purposes.

This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. No confidentiality or privilege is waived or lost as a result of any transmission errors. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.

This communication is for informational purposes only, is not an offer, solicitation, recommendation or commitment for any transaction or to buy or sell any security or other financial product, and is not intended as investment advice or as a confirmation of any transaction. Any market price, indicative value, estimate, view, opinion, data or other information herein is not warranted as to completeness or accuracy, is subject to change without notice, and KeyBanc Capital Markets Inc. accepts no liability for its use or to update or keep it current. Any views or opinions are those of the individual sender, not necessarily of KeyBanc Capital Markets Inc.

The sender of this communication is a licensed securities representative employed by or associated with KeyBanc Capital Markets Inc. Member FINRA/SIPC and may also represent KeyBank National Association (“KeyBank N.A.”). Securities products and services are offered by KeyBanc Capital Markets Inc. Banking products and services are offered by KeyBank N.A.

127 Public Square, Cleveland, OH 44114

If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

Robin

I got the same results with Jaws and Narrator as you did.
The final version of Window-Eyes released several years ago was also able
to load the logon page with the edit boxes for the user id and password.

The direct page for the logon screen is

https://ibx.key.com/ibxolb/login/index.html#/login


When I placed that in both Edgte and Chrome, it did load as it should.

So if you bookmark that page, or create a desktop short-cut to it, you
should be able to get to the needed screen.
The first 2 edit boxes on the page are for your userid and password.

Alternatively, you could get to the screen in Narrator, unload narrator,
and load Jaws and work from there.

Hope this helps!

Hi,

I’ve appreciate some input here. It  seems that my bank changed something on the home page to get to the sign-in section. I cannot find the login section at all with JAWS  PC or JAWS cursor. I asked an AIRA agent for a visual description of what was happening. With that, I found that Narrator can find the section, but not JAWS.  I’ll describe the layout from the AIRA agent’s perspective, then   I’d appreciate knowing two things from some of you: I primarily use MS Edge, but did also try this on Chrome, with the same result.

Using JAWS, go to www.key.com.  Press B until you hear Sign-on button. If you click this, it says that the button is now expanded.  JAWS cannot find anything, reading instead a photo description of a woman and a mural. I even tried redrawing the screen and routing my JAWS cursor to the PC cursor.  What AIRA and Narrator show is that a little section appears below this expanded sign-on button where it mentions Online Banking, has buttons to Enroll and Sign-On and links for forgot your password.  Narrator reads these and I can click the sign-on button to open the actual log-in area. 

1. Are you able to find the expanded section with JAWS?
2. We talk about always having two screen readers for cases like this, but do you think it’s reasonable that I’m still pushing back to the bank tech team to say this doesn’t work with JAWS?  I sent in feedback over the weekend, before I had even tested it with Narrator, so I cannot say that the site is completely inaccessible,  but I’m disappointed that JAWS isn’t reading that section once expanded. 

Using Windows 10, JAWS 2022, Office 365.

Robin Van Lant

KeyCorp Public

KeyBanc Capital Markets Inc. prohibits the use of texts or other unapproved messaging applications for business purposes.

This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. No confidentiality or privilege is waived or lost as a result of any transmission errors. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.

This communication is for informational purposes only, is not an offer, solicitation, recommendation or commitment for any transaction or to buy or sell any security or other financial product, and is not intended as investment advice or as a confirmation of any transaction. Any market price, indicative value, estimate, view, opinion, data or other information herein is not warranted as to completeness or accuracy, is subject to change without notice, and KeyBanc Capital Markets Inc. accepts no liability for its use or to update or keep it current. Any views or opinions are those of the individual sender, not necessarily of KeyBanc Capital Markets Inc.

The sender of this communication is a licensed securities representative employed by or associated with KeyBanc Capital Markets Inc. Member FINRA/SIPC and may also represent KeyBank National Association (“KeyBank N.A.”). Securities products and services are offered by KeyBanc Capital Markets Inc. Banking products and services are offered by KeyBank N.A.

127 Public Square, Cleveland, OH 44114

If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

Hi,

I’ve appreciate some input here. It  seems that my bank changed something on the home page to get to the sign-in section. I cannot find the login section at all with JAWS  PC or JAWS cursor. I asked an AIRA agent for a visual description of what was happening. With that, I found that Narrator can find the section, but not JAWS.  I’ll describe the layout from the AIRA agent’s perspective, then   I’d appreciate knowing two things from some of you: I primarily use MS Edge, but did also try this on Chrome, with the same result.

Using JAWS, go to www.key.com.  Press B until you hear Sign-on button. If you click this, it says that the button is now expanded.  JAWS cannot find anything, reading instead a photo description of a woman and a mural. I even tried redrawing the screen and routing my JAWS cursor to the PC cursor.  What AIRA and Narrator show is that a little section appears below this expanded sign-on button where it mentions Online Banking, has buttons to Enroll and Sign-On and links for forgot your password.  Narrator reads these and I can click the sign-on button to open the actual log-in area. 

1. Are you able to find the expanded section with JAWS?
2. We talk about always having two screen readers for cases like this, but do you think it’s reasonable that I’m still pushing back to the bank tech team to say this doesn’t work with JAWS?  I sent in feedback over the weekend, before I had even tested it with Narrator, so I cannot say that the site is completely inaccessible,  but I’m disappointed that JAWS isn’t reading that section once expanded. 

Using Windows 10, JAWS 2022, Office 365.

Robin Van Lant

KeyCorp Public

KeyBanc Capital Markets Inc. prohibits the use of texts or other unapproved messaging applications for business purposes.

This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. No confidentiality or privilege is waived or lost as a result of any transmission errors. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.

This communication is for informational purposes only, is not an offer, solicitation, recommendation or commitment for any transaction or to buy or sell any security or other financial product, and is not intended as investment advice or as a confirmation of any transaction. Any market price, indicative value, estimate, view, opinion, data or other information herein is not warranted as to completeness or accuracy, is subject to change without notice, and KeyBanc Capital Markets Inc. accepts no liability for its use or to update or keep it current. Any views or opinions are those of the individual sender, not necessarily of KeyBanc Capital Markets Inc.

The sender of this communication is a licensed securities representative employed by or associated with KeyBanc Capital Markets Inc. Member FINRA/SIPC and may also represent KeyBank National Association (“KeyBank N.A.”). Securities products and services are offered by KeyBanc Capital Markets Inc. Banking products and services are offered by KeyBank N.A.

127 Public Square, Cleveland, OH 44114

If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.