Moderated Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help?
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Kimber Gardner
Hello,
Suddenly this afternoon I am unable to retrieve my Gmail on my laptop running Outlook and Windows 10. I can send and receive mail on the iPhone with that affected account and also through the Gmail web interface. But when I try to download mail in Outlook I get a prompt for a password and even though I typed in the correct password it doesn’t except it. I’m not sure how to begin diagnosing this problem. Can somebody help? Thanks Sent from Kimber's Red iPhone ” those who seek to band books are wrong, no matter how dangerous books can be.“ Viet Thanh Nguyen |
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Andy
This is due to a change that Google implemented for security on GMAIL accounts.
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Below is the text of a message that I received from Google. On May 30, you may lose access to apps that are using less secure sign-in technology stallion032949@... To help keep your account secure, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password. Instead, you’ll need to sign in using Sign in with Google or other more secure technologies, like OAuth 2.0. Learn more -------------------------------------------------------------------- What do you need to do? Email software, like Outlook 2016 or earlier, has less secure access to your Gmail. Switch to Office 365, Outlook 2019 or newer, or any other email software where you can sign in using Sign in with Google. Learn moreYou received this email to let you know about important changes to your Google Account and services. © 2022 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ----- Original Message -----
From: "Kimber Gardner" <kimbersinbox1963@...> To: <main@jfw.groups.io> Sent: Wednesday, June 08, 2022 11:56 AM Subject: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help? Hello, Suddenly this afternoon I am unable to retrieve my Gmail on my laptop running Outlook and Windows 10. I can send and receive mail on the iPhone with that affected account and also through the Gmail web interface. But when I try to download mail in Outlook I get a prompt for a password and even though I typed in the correct password it doesn’t except it. I’m not sure how to begin diagnosing this problem. Can somebody help? Thanks Sent from Kimber's Red iPhone ” those who seek to band books are wrong, no matter how dangerous books can be.“ Viet Thanh Nguyen |
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Kimber Gardner
I had forgotten about that change. But I am using Outlook 2019 so shouldn’t I be fine?
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Sent from Kimber's Red iPhone ” those who seek to band books are wrong, no matter how dangerous books can be.“ Viet Thanh Nguyen On Jun 8, 2022, at 3:07 PM, Andy <wq6r@...> wrote: |
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K0LNY
Does anyone know of any free alternatives to gMail?
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From: "Andy" <wq6r@...> To: <main@jfw.groups.io> Sent: Wednesday, June 08, 2022 2:07 PM Subject: Re: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help? This is due to a change that Google implemented for security on GMAIL accounts. Below is the text of a message that I received from Google. On May 30, you may lose access to apps that are using less secure sign-in technology stallion032949@... To help keep your account secure, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password. Instead, you’ll need to sign in using Sign in with Google or other more secure technologies, like OAuth 2.0. Learn more -------------------------------------------------------------------- What do you need to do? Email software, like Outlook 2016 or earlier, has less secure access to your Gmail. Switch to Office 365, Outlook 2019 or newer, or any other email software where you can sign in using Sign in with Google. Learn moreYou received this email to let you know about important changes to your Google Account and services. © 2022 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ----- Original Message ----- From: "Kimber Gardner" <kimbersinbox1963@...> To: <main@jfw.groups.io> Sent: Wednesday, June 08, 2022 11:56 AM Subject: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help? Hello, Suddenly this afternoon I am unable to retrieve my Gmail on my laptop running Outlook and Windows 10. I can send and receive mail on the iPhone with that affected account and also through the Gmail web interface. But when I try to download mail in Outlook I get a prompt for a password and even though I typed in the correct password it doesn’t except it. I’m not sure how to begin diagnosing this problem. Can somebody help? Thanks Sent from Kimber's Red iPhone ” those who seek to band books are wrong, no matter how dangerous books can be.“ Viet Thanh Nguyen |
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On Wed, Jun 8, 2022 at 03:12 PM, Kimber Gardner wrote:
But I am using Outlook 2019 so shouldn’t I be fine?- No. At least not if you originally set up your access using only username and password (which would have had to have been a while back). If you are accessing your email via IMAP, and in all probability you are, the easiest thing to do is to nuke the account in Outlook 2019 and then promptly create it again. As part of this you will be walked through the OAUTH step of verification, too, and things will go back to normal. The problem is not with Outlook 2019, per se, which is entirely capable of using Google's OAUTH access method. The problem would appear to be that whenever that account was initially set up someone had the "less secure apps" setting turned on in the Google account and used only good, old-fashioned userid and password as the login criteria. The days of userid and password alone as login criteria for email clients and other software that routinely "hits" your account is rapidly disappearing, and not just for Google. Things like GO Contact Sync Mod which allows the synchronization of Google Contacts and Calendar to Outlook Contacts and Calendar also now needs to gain access using the OAUTH protocol, and does if you try to set it up "from scratch" these days. -- Brian - Windows 10, 64-Bit, Version 21H2, Build 19044 Here is a test to find out whether your mission in life is complete. If you’re alive, it isn’t. |
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Kimber Gardner
Ugh! I was afraid nuking the account and having to set it up again would be the prescribed resolution. Thanks for explaining.
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Sent from Kimber's Red iPhone ” those who seek to band books are wrong, no matter how dangerous books can be.“ Viet Thanh Nguyen On Jun 8, 2022, at 3:25 PM, Brian Vogel <britechguy@...> wrote:
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Bill White
Hi, Kimber. Yes, but you will still need to use a security key instead of a password.
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Bill White billwhite92701@... -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kimber Gardner Sent: Wednesday, June 8, 2022 12:13 PM To: main@jfw.groups.io Subject: Re: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help? I had forgotten about that change. But I am using Outlook 2019 so shouldn’t I be fine? Sent from Kimber's Red iPhone ” those who seek to band books are wrong, no matter how dangerous books can be.“ Viet Thanh Nguyen On Jun 8, 2022, at 3:07 PM, Andy <wq6r@...> wrote: |
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Tim Ford
That just happened to me, and Microsoft's disability office was able to remote in and fix it. It was something they were aware of, a recent change by Google that requires some tweaking. I have Outlook 2013, and it hit me 2 days ago. Microsoft said that it was only involving Outlook connections, and would hit all in that group eventually. The fix involved the technician going into the control panel mail, and doing things I had never heard of before, so I cannot provide any steps, just to call Microsoft at 800-936-5900.
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Tim Ford -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kimber Gardner Sent: Wednesday, June 8, 2022 11:57 AM To: main@jfw.groups.io Subject: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help? Hello, Suddenly this afternoon I am unable to retrieve my Gmail on my laptop running Outlook and Windows 10. I can send and receive mail on the iPhone with that affected account and also through the Gmail web interface. But when I try to download mail in Outlook I get a prompt for a password and even though I typed in the correct password it doesn’t except it. I’m not sure how to begin diagnosing this problem. Can somebody help? Thanks Sent from Kimber's Red iPhone ” those who seek to band books are wrong, no matter how dangerous books can be.“ Viet Thanh Nguyen |
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Kimber Gardner
Thanks for the tip. I think I will give Microsoft a call before I go through the whole process of nuking my Gmail account and having to set it back up again.
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Sent from Kimber's Red iPhone ” those who seek to band books are wrong, no matter how dangerous books can be.“ Viet Thanh Nguyen On Jun 8, 2022, at 5:00 PM, Tim Ford <ttford@...> wrote: |
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Ward Dudley
I had forgotten about the change also and called them last night. They fixed the problem and I'm running 2019 too.
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Ward -----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner Sent: Wednesday, June 8, 2022 4:12 PM To: main@jfw.groups.io Subject: Re: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help? Thanks for the tip. I think I will give Microsoft a call before I go through the whole process of nuking my Gmail account and having to set it back up again. Sent from Kimber's Red iPhone ” those who seek to band books are wrong, no matter how dangerous books can be.“ Viet Thanh Nguyen On Jun 8, 2022, at 5:00 PM, Tim Ford <ttford@...> wrote: |
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It would be handy for the next person who contacts Microsoft and where they do the fix to ask them what they did. And I don't mean step-by-step.
I suspect the answer will end up being related to generating an application specific password (which really is, as Bill White has pointed out, more accurately described as a security key, but that's not what Google chose to call it) or to them tricking Outlook into running through the OAUTH part of modern verification. But no matter what it is, it would be nice for the readership to have a broad description about what was necessary for the fix. -- Brian - Windows 10, 64-Bit, Version 21H2, Build 19044 Here is a test to find out whether your mission in life is complete. If you’re alive, it isn’t. |
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david
https://support.google.com/accounts/answer/185839?hl=en&co=GENIE.Platform%3DDesktop
Your account, username@..., is missing recovery info. If you’re locked out of your account, recovery info helps you get back in. Add recovery info. Turn on 2-Step Verification With 2-Step Verification (also known as two-factor authentication), you add an extra layer of security to your account in case your password is stolen. After you set up 2-Step Verification, you’ll sign in to your account in two steps using:
Activate 2-Step Verification
Your account, username@..., is associated with your work or school. If you can’t set up 2-Step Verification, contact your administrator. Verify it’s you with a second step After you turn on 2-Step Verification, you’ll need to complete a second step to verify it’s you when you sign in. To help protect your account, Google will request that you complete a specific second step. Computer AndroidiPhone & iPad Use Google prompts We recommend you sign in with Google prompts. It's easier to tap a prompt than enter a verification code. Prompts can also help protect against SIM swap and other phone number-based hacks. Google prompts are push notifications you’ll receive on:
Based on the device and location info in the notification, you can:
For added security, Google may ask you for your PIN or other confirmation. Use other verification methods You can set up other verification methods in case you:
Use security keys to increase phishing protection Use Google Authenticator or other verification code apps Use a verification code from a text message or call Use backup codes Skip a second step on trusted devices If you don't want to provide a second verification step each time you sign in on your computer or phone, check the box next to "Don't ask again on this computer. Important: Only check this box on devices you regularly use and don't share with anyone else.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Wednesday, June 8, 2022 7:23 PM To: main@jfw.groups.io Subject: Re: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help?
It would be handy for the next person who contacts Microsoft and where they do the fix to ask them what they did. And I don't mean step-by-step. Brian - Windows 10, 64-Bit, Version 21H2, Build 19044 Here is a test to find out whether your mission in life is complete. If you’re alive, it isn’t. |
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Tim Ford
Yes, I recall the Microsoft guy using that phrase, an application key, or words to that effect.
Tim
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Brian Vogel
It would be handy for the next person who contacts Microsoft and where they do the fix to ask them what they did. And I don't mean step-by-step. Brian - Windows 10, 64-Bit, Version 21H2, Build 19044 Here is a test to find out whether your mission in life is complete. If you’re alive, it isn’t. |
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Justin Williams
I had to do two factor authenacation on my outlook account.
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Had to go through gmail, first to do so. Justin -----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ward Dudley Sent: Wednesday, June 8, 2022 7:00 PM To: main@jfw.groups.io Subject: Re: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help? I had forgotten about the change also and called them last night. They fixed the problem and I'm running 2019 too. Ward -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kimber Gardner Sent: Wednesday, June 8, 2022 4:12 PM To: main@jfw.groups.io Subject: Re: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help? Thanks for the tip. I think I will give Microsoft a call before I go through the whole process of nuking my Gmail account and having to set it back up again. Sent from Kimber's Red iPhone ” those who seek to band books are wrong, no matter how dangerous books can be.“ Viet Thanh Nguyen On Jun 8, 2022, at 5:00 PM, Tim Ford <ttford@...> wrote: |
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Cornelius
I am surprise if they are able to fix it since you are running Outlook 2013. Hopefully someone can find out and share it here. It may help a lot of people who do not have the means to get Office 365 or newer versions.
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-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tim Ford Sent: Thursday, 9 June, 2022 5:00 AM To: main@jfw.groups.io Subject: Re: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help? That just happened to me, and Microsoft's disability office was able to remote in and fix it. It was something they were aware of, a recent change by Google that requires some tweaking. I have Outlook 2013, and it hit me 2 days ago. Microsoft said that it was only involving Outlook connections, and would hit all in that group eventually. The fix involved the technician going into the control panel mail, and doing things I had never heard of before, so I cannot provide any steps, just to call Microsoft at 800-936-5900. Tim Ford -----Original Message----- From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kimber Gardner Sent: Wednesday, June 8, 2022 11:57 AM To: main@jfw.groups.io Subject: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help? Hello, Suddenly this afternoon I am unable to retrieve my Gmail on my laptop running Outlook and Windows 10. I can send and receive mail on the iPhone with that affected account and also through the Gmail web interface. But when I try to download mail in Outlook I get a prompt for a password and even though I typed in the correct password it doesn’t except it. I’m not sure how to begin diagnosing this problem. Can somebody help? Thanks Sent from Kimber's Red iPhone ” those who seek to band books are wrong, no matter how dangerous books can be.“ Viet Thanh Nguyen |
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Cornelius
Assuming they are using the app-specific password thing, it would require them to access the said Gmail account to turn on 2FA if the owner hasn’t done so. Hopefully someone can shed light on this.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Thursday, 9 June, 2022 7:23 AM To: main@jfw.groups.io Subject: Re: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help?
It would be handy for the next person who contacts Microsoft and where they do the fix to ask them what they did. And I don't mean step-by-step. Brian - Windows 10, 64-Bit, Version 21H2, Build 19044 Here is a test to find out whether your mission in life is complete. If you’re alive, it isn’t. |
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david
You can get the steps/instructions for the 2-step verification at the following link;
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tim Ford
Sent: Wednesday, June 8, 2022 8:00 PM To: main@jfw.groups.io Subject: Re: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help?
Yes, I recall the Microsoft guy using that phrase, an application key, or words to that effect.
Tim
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Brian Vogel
It would be handy for the next person who contacts Microsoft and where they do the fix to ask them what they did. And I don't mean step-by-step. Brian - Windows 10, 64-Bit, Version 21H2, Build 19044 Here is a test to find out whether your mission in life is complete. If you’re alive, it isn’t. |
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On Thu, Jun 9, 2022 at 03:30 AM, Cornelius wrote:
I am surprise if they are able to fix it since you are running Outlook 2013.- Outlook 2013 is able to use modern authentication methods if a couple registry keys are set. If not, you can still use an application specific password. -- Brian - Windows 10, 64-Bit, Version 21H2, Build 19044 Here is a test to find out whether your mission in life is complete. If you’re alive, it isn’t. |
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Andy
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You have to access your Gmail account on the web and go into
the security settings.
Andy
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