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moderated Quick Assist Update
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Bill White
There is a new, temporary solution to the Quick Assist inaccessibility dilemma. It is a web-based app, and is accessible. You may use Quick Assist at the following URL:
https://remoteassistance.support.services.microsoft.com/roleselection
Bill White
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Dave Durber
Bill:
Thank you for your help.
I used the link you provided and went to the site.
I then pressed
ENTER on the Quick Assist Link
I then got the prompt to enter the code provided by
the person at the other end. How the code is provided to the individual who
needs help, is a mystery.
It appears, this option is designed to get
assistance from Microsoft. I did not see an option on the site, which allows,
for example, you to connect with one of my systems, to help solve a problem with
that system.
In Quick Assist, there is an option which allows an
individual, to get help from another person/organization, other than Microsoft.
Do you know How the code is generated to the person/organization to give to
the individual who needs the assistance?
Dave
----- Original Message -----
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