Date
1 - 7 of 7
moderated Jaws 2021 and OCR component not install
|
James Lockwood
I recently built a new computer. I have windows 10 professional. I installed open book 9, the latest version. I then installed Jaws 2021 from the off-line 1.3 GB installation file. But, the OCR component is not installed. that is what I keep getting told whenever I try to OCR a PDF. I called Support and all they told me was make sure windows is up-to-date. That is pretty infuriating. I have sent try to remove jars, completely along with all shared components and then reinstalled it. No different. I have installed all my previous versions of jaws, 2018, 2019, 2020 while also having 2021 on the computer, still, OCR component not installed. Any help much appreciated
|
|
|
|
Curtis Chong
Greetings:
toggle quoted messageShow quoted text
The install requires you to be online. I assume you were? With JAWS 2022, the OCR component was installed when I invoked an OCR function. But, of course, I understand you to be using JAWS 2021. Can you run a repair while ensuring your computer is online? Regards, Curtis Chong
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of James Lockwood Sent: Tuesday, November 16, 2021 2:01 PM To: main@jfw.groups.io Subject: Jaws 2021 and OCR component not install I recently built a new computer. I have windows 10 professional. I installed open book 9, the latest version. I then installed Jaws 2021 from the off-line 1.3 GB installation file. But, the OCR component is not installed. that is what I keep getting told whenever I try to OCR a PDF. I called Support and all they told me was make sure windows is up-to-date. That is pretty infuriating. I have sent try to remove jars, completely along with all shared components and then reinstalled it. No different. I have installed all my previous versions of jaws, 2018, 2019, 2020 while also having 2021 on the computer, still, OCR component not installed. Any help much appreciated
|
|
|
|
Bill White
Hi, James. I think the problem is due to the fact that JAWS must be
toggle quoted messageShow quoted text
installed first, followed by OpenBook, not the other way round. Bill White billwhite92701@...
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of James Lockwood Sent: Tuesday, November 16, 2021 1:01 PM To: main@jfw.groups.io Subject: Jaws 2021 and OCR component not install I recently built a new computer. I have windows 10 professional. I installed open book 9, the latest version. I then installed Jaws 2021 from the off-line 1.3 GB installation file. But, the OCR component is not installed. that is what I keep getting told whenever I try to OCR a PDF. I called Support and all they told me was make sure windows is up-to-date. That is pretty infuriating. I have sent try to remove jars, completely along with all shared components and then reinstalled it. No different. I have installed all my previous versions of jaws, 2018, 2019, 2020 while also having 2021 on the computer, still, OCR component not installed. Any help much appreciated
|
|
|
|
James Lockwood
Thank you. I will try that and post an update here in case anyone else is having the same issue.
toggle quoted messageShow quoted text
On Nov 16, 2021, at 7:18 PM, Bill White <billwhite92701@...> wrote:
Hi, James. I think the problem is due to the fact that JAWS must be installed first, followed by OpenBook, not the other way round. Bill White billwhite92701@... -----Original Message----- From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of James Lockwood Sent: Tuesday, November 16, 2021 1:01 PM To: main@jfw.groups.io Subject: Jaws 2021 and OCR component not install I recently built a new computer. I have windows 10 professional. I installed open book 9, the latest version. I then installed Jaws 2021 from the off-line 1.3 GB installation file. But, the OCR component is not installed. that is what I keep getting told whenever I try to OCR a PDF. I called Support and all they told me was make sure windows is up-to-date. That is pretty infuriating. I have sent try to remove jars, completely along with all shared components and then reinstalled it. No different. I have installed all my previous versions of jaws, 2018, 2019, 2020 while also having 2021 on the computer, still, OCR component not installed. Any help much appreciated
|
|
|
|
James Lockwood
Yes. My computer was online. I have Jaws 2020 2021 and 2022. I use the offline file, and the online smaller file. When I write and click and do OCR with jaws it simply says component is not installed. I’ve even turned off all the security through windows firewall etc. Still, component not installed. I also tried repair. On all three. No difference
toggle quoted messageShow quoted text
On Nov 16, 2021, at 7:16 PM, Curtis Chong <chong.curtis@...> wrote:
Greetings: The install requires you to be online. I assume you were? With JAWS 2022, the OCR component was installed when I invoked an OCR function. But, of course, I understand you to be using JAWS 2021. Can you run a repair while ensuring your computer is online? Regards, Curtis Chong -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of James Lockwood Sent: Tuesday, November 16, 2021 2:01 PM To: main@jfw.groups.io Subject: Jaws 2021 and OCR component not install I recently built a new computer. I have windows 10 professional. I installed open book 9, the latest version. I then installed Jaws 2021 from the off-line 1.3 GB installation file. But, the OCR component is not installed. that is what I keep getting told whenever I try to OCR a PDF. I called Support and all they told me was make sure windows is up-to-date. That is pretty infuriating. I have sent try to remove jars, completely along with all shared components and then reinstalled it. No different. I have installed all my previous versions of jaws, 2018, 2019, 2020 while also having 2021 on the computer, still, OCR component not installed. Any help much appreciated
|
|
|
|
James Rinehart
Hi Jim
I install Jaws first as well. Bill’s suggestion helps. Jim On Nov 16, 2021, at 11:10 PM, James Lockwood <lockwoodnd@...> wrote:James Rinehart, MA, ATP, CWDP Assistive Technology Specialist 4740 Kingsway Drive Indianapolis, IN 46205 P 317.466.1000 x2527 • F 317.466.2000 jrinehart@... eastersealscrossroads.org [https://www.eastersealscrossroads.org/wp-content/uploads/2016/11/Logo_sig.gif]<https://www.eastersealscrossroads.org/> [http://www.eastersealscrossroads.org/wp-content/uploads/2016/10/f.png]<http://www.facebook.com/EasterSealsCrossroads> [http://www.eastersealscrossroads.org/wp-content/uploads/2016/10/t.png] <http://www.twitter.com/escrossroads> [http://www.eastersealscrossroads.org/wp-content/uploads/2016/10/l.png] <http://www.linkedin.com/company/easter-seals-crossroads> [http://www.eastersealscrossroads.org/wp-content/uploads/2016/10/i.png] <http://www.instagram.com/eastersealscrossroads> Please Note The information in this E-mail message may contain legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender immediately and delete the original. -- Was wondering if anyone has knowledge if Spark Instant Messenger is compatible with JAWS 2018? Thanks Jim Rinehart
|
|
|
|
James Lockwood
Yes it did work at least it did last week. For some reason however after I installed Kurz well now I’m back to OCR component not installed. I have subsequently removed all the programs jaws open book, and Kurzwell and just installed jaws and it’s still saying component not installed. By the way, calling Freedom Scientific is a waste of time. Last week their suggestion was to run Windows update. This week they tell me adobe DC professional PDF reader will cause an error and that you have to use the free Adobe reader. So I uninstalled professional DC and installed the free Adobe reader, still same error. And I know that DC professional works withAnd I know that DC professional works with it because it did and still does on my prior windows machine. And despite the fact that jaws, downloads or at least it’s supposed to, the OCR component from one of their servers, there’s no way they can get you a link to download just that item. This is entirely unacceptable. The customer service is a farce. I think they flip a coin or pull a number out of a hat to determine what to tell you to do next so you get off the phone.
toggle quoted messageShow quoted text
On Nov 16, 2021, at 11:23 PM, James Rinehart <jrinehart@...> wrote:
Hi Jim I install Jaws first as well. Bill’s suggestion helps. Jim On Nov 16, 2021, at 11:10 PM, James Lockwood <lockwoodnd@...> wrote:James Rinehart, MA, ATP, CWDP Assistive Technology Specialist 4740 Kingsway Drive Indianapolis, IN 46205 P 317.466.1000 x2527 • F 317.466.2000 jrinehart@... eastersealscrossroads.org [https://www.eastersealscrossroads.org/wp-content/uploads/2016/11/Logo_sig.gif]<https://www.eastersealscrossroads.org/> [http://www.eastersealscrossroads.org/wp-content/uploads/2016/10/f.png]<http://www.facebook.com/EasterSealsCrossroads> [http://www.eastersealscrossroads.org/wp-content/uploads/2016/10/t.png] <http://www.twitter.com/escrossroads> [http://www.eastersealscrossroads.org/wp-content/uploads/2016/10/l.png] <http://www.linkedin.com/company/easter-seals-crossroads> [http://www.eastersealscrossroads.org/wp-content/uploads/2016/10/i.png] <http://www.instagram.com/eastersealscrossroads> Please Note The information in this E-mail message may contain legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender immediately and delete the original. -- Was wondering if anyone has knowledge if Spark Instant Messenger is compatible with JAWS 2018? Thanks Jim Rinehart
|
|
|