moderated ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?


Jessica D <jldail13@...>
 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 


Richard Turner
 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


Jessica D <jldail13@...>
 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


Richard Turner
 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


Jessica D <jldail13@...>
 

Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


Richard Turner
 

Try hardware. If not there, try searching for RAM.


Richard

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

On Feb 7, 2021, at 12:58 PM, Jessica D <jldail13@...> wrote:



Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


Jessica D <jldail13@...>
 

Hi,

Neither one of those worked.

What’s the next step?

 

Thanks,

 

Jessica Dail

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 4:02 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Try hardware. If not there, try searching for RAM.

 

Richard

 

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."

"Why, what did she tell you?"

"I don't know, I didn't listen."

-- Douglas Adams, The Hitchhiker's Guide To The Galaxy



On Feb 7, 2021, at 12:58 PM, Jessica D <jldail13@...> wrote:



Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


Richard Turner
 

At this point, I'd call Microsoft accessibility. They are open today: 800-936-5900


Richard

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

On Feb 7, 2021, at 1:17 PM, Jessica D <jldail13@...> wrote:



Hi,

Neither one of those worked.

What’s the next step?

 

Thanks,

 

Jessica Dail

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 4:02 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Try hardware. If not there, try searching for RAM.

 

Richard

 

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."

"Why, what did she tell you?"

"I don't know, I didn't listen."

-- Douglas Adams, The Hitchhiker's Guide To The Galaxy



On Feb 7, 2021, at 12:58 PM, Jessica D <jldail13@...> wrote:



Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


Gerald Levy
 


If you purchased your computer from CFB, it probably has Belarc Advisor already installed.  Search for it and run it.  It will provide a complete hardware and software profile of your computer, which may be very helpful for troubleshooting your JAWS problem. If Belarc Advisor is not already installed, you can download it here:


https://www.belarc.com/products_belarc_advisor



Gerald



On 2/7/2021 3:58 PM, Jessica D wrote:

Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


Mike B
 


Hi Jessica,
 
Give the following a try:
Press, Windows key + R, to open the Run dialogue, and type, msinfo32 , and press ENTER.  Tab 1 time and down arrow through the list to find the RAM information
plus a lot more info about your computer.
 
Take care.  Mike.  Go Dodgers!
Sennt from my iBarstool.
 
From:
JM Casey
Type, msinfo32, into the Run dialogue, press enter and do the following:
When you run msinfo32, tab once from the initial "system summary" level of the tree view. There should be a whole list of specs there, which JAWS should
automatically read as you arrow up and down. You can even move by first letter navigation. There you will see "installed physical memory", "available memory",
"virtual memory", etc.
 
There is indeed a "memory" section under "hardware resources" too, but that doesn't list your available ram; instead it shows data about your installed
memory modules --  too technical for me at this time at any rate. The more basic information you need is just under the "system summary" level.
JM
 
From:
Brian Vogel
Settings, System, About Pane.  Under the Device specifications section there's an entry for Installed RAM.  Note added by Mike B., I needed to use the
Touch Cursor to find what Brian is talking about once I pressed enter on, About, and highlighted the Device Specifications button .
 
Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  

Stay safe and take care.  Mike.

----- Original Message -----
From: Jessica D
Sent: Sunday, February 07, 2021 12:58 PM
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


Loy
 


Do this, type system info in search, enter, then you need to virtulize the window with insert plus alt, W. then you can arrow through the list and read it.

----- Original Message -----
From: Jessica D
Sent: Sunday, February 7, 2021 4:17 PM
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

Hi,

Neither one of those worked.

What’s the next step?

 

Thanks,

 

Jessica Dail

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 4:02 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Try hardware. If not there, try searching for RAM.

 

Richard

 

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."

"Why, what did she tell you?"

"I don't know, I didn't listen."

-- Douglas Adams, The Hitchhiker's Guide To The Galaxy



On Feb 7, 2021, at 12:58 PM, Jessica D <jldail13@...> wrote:



Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


HH. Smith Jr.
 

Hi,

 

Of all the Microsoft apps, Outlook has always given me trouble. You can try to repair your office suite.

Go to program and features(Press Windows + R keys simultaneously to launch the Run box. Type appwiz. cpl and click OK to open Programs and Features.

Find your Microsoft app in the list and hit Shift F10 or application key

Arrow down to change and hit enter. The repair dialog box will appear.

Do the online repair, it is longer, but more thorough. HTH

 


Jessica D <jldail13@...>
 

Hi,

Thank you all for you assistance.

I just found out that I have 16GB of ram.

I should also say that my computer worked just fine before the latest office 365 update.

 

Thanks,

Jessica

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Sunday, February 7, 2021 4:31 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi Jessica,

 

Give the following a try:

Press, Windows key + R, to open the Run dialogue, and type, msinfo32 , and press ENTER.  Tab 1 time and down arrow through the list to find the RAM information
plus a lot more info about your computer.

 

Take care.  Mike.  Go Dodgers!
Sennt from my iBarstool.
 
From:
JM Casey
Type, msinfo32, into the Run dialogue, press enter and do the following:
When you run msinfo32, tab once from the initial "system summary" level of the tree view. There should be a whole list of specs there, which JAWS should
automatically read as you arrow up and down. You can even move by first letter navigation. There you will see "installed physical memory", "available memory",
"virtual memory", etc.

 

There is indeed a "memory" section under "hardware resources" too, but that doesn't list your available ram; instead it shows data about your installed
memory modules --  too technical for me at this time at any rate. The more basic information you need is just under the "system summary" level.
JM
 
From:
Brian Vogel
Settings, System, About Pane.  Under the Device specifications section there's an entry for Installed RAM.  Note added by Mike B., I needed to use the
Touch Cursor to find what Brian is talking about once I pressed enter on, About, and highlighted the Device Specifications button .

 

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  


Stay safe and take care.  Mike.

----- Original Message -----

From: Jessica D

Sent: Sunday, February 07, 2021 12:58 PM

Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


Richard Turner
 

OK, then something with Jaws and the new 365 update are not getting along, but it still could be something extra loading that is bogging down your system.
Do you have the January JAWS update?
Best of luck,


Richard

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

On Feb 7, 2021, at 1:46 PM, Jessica D <jldail13@...> wrote:



Hi,

Thank you all for you assistance.

I just found out that I have 16GB of ram.

I should also say that my computer worked just fine before the latest office 365 update.

 

Thanks,

Jessica

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Sunday, February 7, 2021 4:31 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi Jessica,

 

Give the following a try:

Press, Windows key + R, to open the Run dialogue, and type, msinfo32 , and press ENTER.  Tab 1 time and down arrow through the list to find the RAM information
plus a lot more info about your computer.

 

Take care.  Mike.  Go Dodgers!
Sennt from my iBarstool.
 
From:
JM Casey
Type, msinfo32, into the Run dialogue, press enter and do the following:
When you run msinfo32, tab once from the initial "system summary" level of the tree view. There should be a whole list of specs there, which JAWS should
automatically read as you arrow up and down. You can even move by first letter navigation. There you will see "installed physical memory", "available memory",
"virtual memory", etc.

 

There is indeed a "memory" section under "hardware resources" too, but that doesn't list your available ram; instead it shows data about your installed
memory modules --  too technical for me at this time at any rate. The more basic information you need is just under the "system summary" level.
JM
 
From:
Brian Vogel
Settings, System, About Pane.  Under the Device specifications section there's an entry for Installed RAM.  Note added by Mike B., I needed to use the
Touch Cursor to find what Brian is talking about once I pressed enter on, About, and highlighted the Device Specifications button .

 

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  


Stay safe and take care.  Mike.

----- Original Message -----

From: Jessica D

Sent: Sunday, February 07, 2021 12:58 PM

Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


Jessica D <jldail13@...>
 

Hi,

Per Mike B’s very helpful instructions, I just completed an office repair, but guess what?

No luck.

So, what’s next?

 

Thanks,

 

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 4:52 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

OK, then something with Jaws and the new 365 update are not getting along, but it still could be something extra loading that is bogging down your system.

Do you have the January JAWS update?

Best of luck,

 

Richard

 

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."

"Why, what did she tell you?"

"I don't know, I didn't listen."

-- Douglas Adams, The Hitchhiker's Guide To The Galaxy



On Feb 7, 2021, at 1:46 PM, Jessica D <jldail13@...> wrote:



Hi,

Thank you all for you assistance.

I just found out that I have 16GB of ram.

I should also say that my computer worked just fine before the latest office 365 update.

 

Thanks,

Jessica

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Sunday, February 7, 2021 4:31 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi Jessica,

 

Give the following a try:

Press, Windows key + R, to open the Run dialogue, and type, msinfo32 , and press ENTER.  Tab 1 time and down arrow through the list to find the RAM information
plus a lot more info about your computer.

 

Take care.  Mike.  Go Dodgers!
Sennt from my iBarstool.
 
From:
JM Casey
Type, msinfo32, into the Run dialogue, press enter and do the following:
When you run msinfo32, tab once from the initial "system summary" level of the tree view. There should be a whole list of specs there, which JAWS should
automatically read as you arrow up and down. You can even move by first letter navigation. There you will see "installed physical memory", "available memory",
"virtual memory", etc.

 

There is indeed a "memory" section under "hardware resources" too, but that doesn't list your available ram; instead it shows data about your installed
memory modules --  too technical for me at this time at any rate. The more basic information you need is just under the "system summary" level.
JM
 
From:
Brian Vogel
Settings, System, About Pane.  Under the Device specifications section there's an entry for Installed RAM.  Note added by Mike B., I needed to use the
Touch Cursor to find what Brian is talking about once I pressed enter on, About, and highlighted the Device Specifications button .

 

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  


Stay safe and take care.  Mike.

----- Original Message -----

From: Jessica D

Sent: Sunday, February 07, 2021 12:58 PM

Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 


Paula Waby
 

Hi

 

I’m having similar issues with Jaws 2021 and 365. It either stops talking completely and won’t start again so I have to do a hard reboot or it gets really slow when I’m writing a message and runs words together. I guess that’s not a Jaws issue though with the running together of words. That implies the whole system is slowing down but it’s only started with 365 and Jaws 2021 which I got around the same time. The braille also disappears off my display. I’ll go back to 20 and see if that runs properly.

Cheers

Paula.

 

Paula Waby

ACATS Trainer

Blind Low Vision NZ

Kāpō, Matarehu Aotearoa

 

P: 03 466 4244 ext: 4244 | E: pwaby@...

 

Corner of Hillside Road & Law Street

Dunedin 9012

 

Read our Community Impact Report and find out how Blind Low Vision NZ made a difference.

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Monday, 8 February 2021 10:52 AM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

OK, then something with Jaws and the new 365 update are not getting along, but it still could be something extra loading that is bogging down your system.

Do you have the January JAWS update?

Best of luck,

 

Richard

 

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."

"Why, what did she tell you?"

"I don't know, I didn't listen."

-- Douglas Adams, The Hitchhiker's Guide To The Galaxy



On Feb 7, 2021, at 1:46 PM, Jessica D <jldail13@...> wrote:



Hi,

Thank you all for you assistance.

I just found out that I have 16GB of ram.

I should also say that my computer worked just fine before the latest office 365 update.

 

Thanks,

Jessica

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Sunday, February 7, 2021 4:31 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi Jessica,

 

Give the following a try:

Press, Windows key + R, to open the Run dialogue, and type, msinfo32 , and press ENTER.  Tab 1 time and down arrow through the list to find the RAM information
plus a lot more info about your computer.

 

Take care.  Mike.  Go Dodgers!
Sennt from my iBarstool.
 
From:
JM Casey
Type, msinfo32, into the Run dialogue, press enter and do the following:
When you run msinfo32, tab once from the initial "system summary" level of the tree view. There should be a whole list of specs there, which JAWS should
automatically read as you arrow up and down. You can even move by first letter navigation. There you will see "installed physical memory", "available memory",
"virtual memory", etc.

 

There is indeed a "memory" section under "hardware resources" too, but that doesn't list your available ram; instead it shows data about your installed
memory modules --  too technical for me at this time at any rate. The more basic information you need is just under the "system summary" level.
JM
 
From:
Brian Vogel
Settings, System, About Pane.  Under the Device specifications section there's an entry for Installed RAM.  Note added by Mike B., I needed to use the
Touch Cursor to find what Brian is talking about once I pressed enter on, About, and highlighted the Device Specifications button .

 

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  


Stay safe and take care.  Mike.

----- Original Message -----

From: Jessica D

Sent: Sunday, February 07, 2021 12:58 PM

Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 

Privacy Disclaimer: This e-mail message (including attachments, if any) is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, proprietary, and confidential. If you are not the intended recipient, you are notified that any dissemination, distribution, or copy of this communication is strictly prohibited. If you have received this communication in error, please notify the sender and erase this e-mail message immediately.


HH. Smith Jr.
 

Hi Guys,

 

I did some research, and I found this:

 

https://www.stellarinfo.com/blog/how-to-deal-with-outlook-not-responding-error/

 

the only other thing I can think of is to uninstall Office365 and re-install.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Paula Waby
Sent: Monday, February 8, 2021 3:00 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi

 

I’m having similar issues with Jaws 2021 and 365. It either stops talking completely and won’t start again so I have to do a hard reboot or it gets really slow when I’m writing a message and runs words together. I guess that’s not a Jaws issue though with the running together of words. That implies the whole system is slowing down but it’s only started with 365 and Jaws 2021 which I got around the same time. The braille also disappears off my display. I’ll go back to 20 and see if that runs properly.

Cheers

Paula.

 

Paula Waby

ACATS Trainer

Blind Low Vision NZ

Kāpō, Matarehu Aotearoa

 

P: 03 466 4244 ext: 4244 | E: pwaby@...

 

Corner of Hillside Road & Law Street

Dunedin 9012

 

Read our Community Impact Report and find out how Blind Low Vision NZ made a difference.

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Monday, 8 February 2021 10:52 AM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

OK, then something with Jaws and the new 365 update are not getting along, but it still could be something extra loading that is bogging down your system.

Do you have the January JAWS update?

Best of luck,

 

Richard

 

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."

"Why, what did she tell you?"

"I don't know, I didn't listen."

-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

 

On Feb 7, 2021, at 1:46 PM, Jessica D <jldail13@...> wrote:



Hi,

Thank you all for you assistance.

I just found out that I have 16GB of ram.

I should also say that my computer worked just fine before the latest office 365 update.

 

Thanks,

Jessica

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Sunday, February 7, 2021 4:31 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi Jessica,

 

Give the following a try:

Press, Windows key + R, to open the Run dialogue, and type, msinfo32 , and press ENTER.  Tab 1 time and down arrow through the list to find the RAM information
plus a lot more info about your computer.

 

Take care.  Mike.  Go Dodgers!
Sennt from my iBarstool.
 
From:
JM Casey
Type, msinfo32, into the Run dialogue, press enter and do the following:
When you run msinfo32, tab once from the initial "system summary" level of the tree view. There should be a whole list of specs there, which JAWS should
automatically read as you arrow up and down. You can even move by first letter navigation. There you will see "installed physical memory", "available memory",
"virtual memory", etc.

 

There is indeed a "memory" section under "hardware resources" too, but that doesn't list your available ram; instead it shows data about your installed
memory modules --  too technical for me at this time at any rate. The more basic information you need is just under the "system summary" level.
JM
 
From:
Brian Vogel
Settings, System, About Pane.  Under the Device specifications section there's an entry for Installed RAM.  Note added by Mike B., I needed to use the
Touch Cursor to find what Brian is talking about once I pressed enter on, About, and highlighted the Device Specifications button .

 

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  


Stay safe and take care.  Mike.

----- Original Message -----

From: Jessica D

Sent: Sunday, February 07, 2021 12:58 PM

Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 

Privacy Disclaimer: This e-mail message (including attachments, if any) is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, proprietary, and confidential. If you are not the intended recipient, you are notified that any dissemination, distribution, or copy of this communication is strictly prohibited. If you have received this communication in error, please notify the sender and erase this e-mail message immediately.


Cynthia Bruce
 

Hi, I don’t know if this is helpful, but it might be that focused inbox is turned on. We just migrated to Office 365 at work, and this is what happened for me when I first opened Outlook. JAWS wouldn’t say anything. The following link tells you how to turn it off.

https://synivate.com/focused-inbox-for-microsoft-outlook-365-how-to-turn-it-off/

 

Once I turned it off, everything was fine. Hope this helps,

 

Cynthia

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of HH. Smith Jr.
Sent: February 9, 2021 3:16 AM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi Guys,

 

I did some research, and I found this:

 

https://www.stellarinfo.com/blog/how-to-deal-with-outlook-not-responding-error/

 

the only other thing I can think of is to uninstall Office365 and re-install.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Paula Waby
Sent: Monday, February 8, 2021 3:00 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi

 

I’m having similar issues with Jaws 2021 and 365. It either stops talking completely and won’t start again so I have to do a hard reboot or it gets really slow when I’m writing a message and runs words together. I guess that’s not a Jaws issue though with the running together of words. That implies the whole system is slowing down but it’s only started with 365 and Jaws 2021 which I got around the same time. The braille also disappears off my display. I’ll go back to 20 and see if that runs properly.

Cheers

Paula.

 

Paula Waby

ACATS Trainer

Blind Low Vision NZ

Kāpō, Matarehu Aotearoa

 

P: 03 466 4244 ext: 4244 | E: pwaby@...

 

Corner of Hillside Road & Law Street

Dunedin 9012

 

Read our Community Impact Report and find out how Blind Low Vision NZ made a difference.

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Monday, 8 February 2021 10:52 AM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

OK, then something with Jaws and the new 365 update are not getting along, but it still could be something extra loading that is bogging down your system.

Do you have the January JAWS update?

Best of luck,

 

Richard

 

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."

"Why, what did she tell you?"

"I don't know, I didn't listen."

-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

 

On Feb 7, 2021, at 1:46 PM, Jessica D <jldail13@...> wrote:



Hi,

Thank you all for you assistance.

I just found out that I have 16GB of ram.

I should also say that my computer worked just fine before the latest office 365 update.

 

Thanks,

Jessica

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Sunday, February 7, 2021 4:31 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi Jessica,

 

Give the following a try:

Press, Windows key + R, to open the Run dialogue, and type, msinfo32 , and press ENTER.  Tab 1 time and down arrow through the list to find the RAM information
plus a lot more info about your computer.

 

Take care.  Mike.  Go Dodgers!
Sennt from my iBarstool.
 
From:
JM Casey
Type, msinfo32, into the Run dialogue, press enter and do the following:
When you run msinfo32, tab once from the initial "system summary" level of the tree view. There should be a whole list of specs there, which JAWS should
automatically read as you arrow up and down. You can even move by first letter navigation. There you will see "installed physical memory", "available memory",
"virtual memory", etc.

 

There is indeed a "memory" section under "hardware resources" too, but that doesn't list your available ram; instead it shows data about your installed
memory modules --  too technical for me at this time at any rate. The more basic information you need is just under the "system summary" level.
JM
 
From:
Brian Vogel
Settings, System, About Pane.  Under the Device specifications section there's an entry for Installed RAM.  Note added by Mike B., I needed to use the
Touch Cursor to find what Brian is talking about once I pressed enter on, About, and highlighted the Device Specifications button .

 

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  


Stay safe and take care.  Mike.

----- Original Message -----

From: Jessica D

Sent: Sunday, February 07, 2021 12:58 PM

Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 

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