I’ve just connected an APH Mantis to my PC and it seems to work fine, except when in Outlook where thee Braille display stops working. It works fine in Word and Windows. I’m running JFW 2021 on Windows 10 version 2004.

There’s no Braille as I write this and none anywhere else in Outlook. If I Alt-Tab into Edge it starts working. Does anyone have a possible explanation or are  any other Mantis users experiencing this?

John

Hi John,

This sounds very strange. Just a couple of questions. How are you connected to the PC, via usb or Bluetooth? Which version of office are you using? In outlook do you have JAWS speech? What happens on the Mantis display in Outlook—do you see the cursor blinking?

I just had a thought, are you in JAWS braille structured mode for Outlook? That’s one setting that I have missed in the past when setting up a braille display. Outlook doesn’t work well without it.

Good Luck! Take care and stay safe!

Debby

I’ve just connected an APH Mantis to my PC and it seems to work fine, except when in Outlook where thee Braille display stops working. It works fine in Word and Windows. I’m running JFW 2021 on Windows 10 version 2004.

There’s no Braille as I write this and none anywhere else in Outlook. If I Alt-Tab into Edge it starts working. Does anyone have a possible explanation or are  any other Mantis users experiencing this?

John

Actually, I just tried my Focus 40, 4^th gen, and it’s doing the same thing. I’m using Office 365. But when I load JFW 2020 it works perfectly. So it is an issue connected with JFW 2021. I’ve just made certain the Braille Sleep mode is not enabled for Outlook, and it is not.

John

Hi John,

This sounds very strange. Just a couple of questions. How are you connected to the PC, via usb or Bluetooth? Which version of office are you using? In outlook do you have JAWS speech? What happens on the Mantis display in Outlook—do you see the cursor blinking?

I just had a thought, are you in JAWS braille structured mode for Outlook? That’s one setting that I have missed in the past when setting up a braille display. Outlook doesn’t work well without it.

Good Luck! Take care and stay safe!

Debby

I’ve just connected an APH Mantis to my PC and it seems to work fine, except when in Outlook where thee Braille display stops working. It works fine in Word and Windows. I’m running JFW 2021 on Windows 10 version 2004.

There’s no Braille as I write this and none anywhere else in Outlook. If I Alt-Tab into Edge it starts working. Does anyone have a possible explanation or are  any other Mantis users experiencing this?

John

Hi John,

Did you export your settings from JAWS 2020 to JAWS 2021? If not then it could still be the structured mode issue. The reason I say this is because I am typing this on my Mantis by using a Bluetooth connection to my pc, JAWS 2021, and Outlook 2016 and all is working just fine.

Good luck!

Debby  

Actually, I just tried my Focus 40, 4^th gen, and it’s doing the same thing. I’m using Office 365. But when I load JFW 2020 it works perfectly. So it is an issue connected with JFW 2021. I’ve just made certain the Braille Sleep mode is not enabled for Outlook, and it is not.

John

Hi John,

This sounds very strange. Just a couple of questions. How are you connected to the PC, via usb or Bluetooth? Which version of office are you using? In outlook do you have JAWS speech? What happens on the Mantis display in Outlook—do you see the cursor blinking?

I just had a thought, are you in JAWS braille structured mode for Outlook? That’s one setting that I have missed in the past when setting up a braille display. Outlook doesn’t work well without it.

Good Luck! Take care and stay safe!

Debby

I’ve just connected an APH Mantis to my PC and it seems to work fine, except when in Outlook where thee Braille display stops working. It works fine in Word and Windows. I’m running JFW 2021 on Windows 10 version 2004.

There’s no Braille as I write this and none anywhere else in Outlook. If I Alt-Tab into Edge it starts working. Does anyone have a possible explanation or are  any other Mantis users experiencing this?

John

Thanks Debbie,

I’ve checked, and I am in Structured Mode. I merged my settings from earlier and I’ve checked. I’m using the USB connection. I’ll try Bluetooth on the off-chance, although I doubt it will make a difference. This really is very strange.

John

Hi John,

Did you export your settings from JAWS 2020 to JAWS 2021? If not then it could still be the structured mode issue. The reason I say this is because I am typing this on my Mantis by using a Bluetooth connection to my pc, JAWS 2021, and Outlook 2016 and all is working just fine.

Good luck!

Debby  

Actually, I just tried my Focus 40, 4^th gen, and it’s doing the same thing. I’m using Office 365. But when I load JFW 2020 it works perfectly. So it is an issue connected with JFW 2021. I’ve just made certain the Braille Sleep mode is not enabled for Outlook, and it is not.

John

Hi John,

This sounds very strange. Just a couple of questions. How are you connected to the PC, via usb or Bluetooth? Which version of office are you using? In outlook do you have JAWS speech? What happens on the Mantis display in Outlook—do you see the cursor blinking?

I just had a thought, are you in JAWS braille structured mode for Outlook? That’s one setting that I have missed in the past when setting up a braille display. Outlook doesn’t work well without it.

Good Luck! Take care and stay safe!

Debby

I’ve just connected an APH Mantis to my PC and it seems to work fine, except when in Outlook where thee Braille display stops working. It works fine in Word and Windows. I’m running JFW 2021 on Windows 10 version 2004.

There’s no Braille as I write this and none anywhere else in Outlook. If I Alt-Tab into Edge it starts working. Does anyone have a possible explanation or are  any other Mantis users experiencing this?

John