Topics

moderated JAWS 2020 and virus software


Ken Chernack
 

Hi David,. Thanks for the reply.
I have been away for the past day and 1/2, thus I am getting back to you now.

I will answer your question to the best of my knowledge, but your questions, as I read it, misses the point of my original email.
The original email in my terms and being brief "jaws2021 and Norton security 2020 have issues working together and thus norton security 2020 deletes jaws.' The author of that email said 'no problem, just install Windows Defender"
Well, to me that is a BIG problem due to my many years of reliance on this software and most of its functions.

I need to keep Norton. It is my warm and fuzzy blanket... security, password management and many utilities.
Jaws2021, if what I read is true, did something differently to make Norton act this way. It has never happened before during many years of upgrades.

As said in a previous email, I will talk to Norton, and the I will talk to Jaws personnel.

Finally, to your question... the downside of Norton is that it is not doing a great job providing accessibility from my own perspective and what I have read on this list over the years.
That's when my strategic use of sighted volunteers is used.

HTH,
Ken

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: Saturday, November 14, 2020 10:32 AM
To: main@jfw.groups.io
Subject: Re: JAWS 2020 and virus software

Hello. Are you saying that Norton software currently contains accessibility challenges? I'm wondering if you could be a bit more specific about what some of the current issues are?

David Goldfield,
Blindness Assistive Technology Specialist JAWS Certified, 2019

WWW.DavidGoldfield.org

On 11/14/2020 7:09 AM, Ken Chernack via groups.io wrote:
Will you please explain a little more about your comments?
I use Norton Security for security, password management and more.
I just can't forget about Norton and install Defender.
I have a lifetime of work at stake.

Is anyone at The Sparrow engaged with Norton to correct this bug?

Please lower my blood pressure!
Your, and others, help is appreciated.
Ken
p.s. If there is any truth to your statements, I am very happy that I
have been ignoring the upgrade message I am a SMA subscriber.


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tony Sohl
Sent: Friday, November 13, 2020 11:50 AM
To: main@jfw.groups.io
Subject: JAWS 2020 and virus software

Hi for people who are having issues with JAWS 2021 and virus software
such as Norton and Mcaffee, there is a solution to this problem!

Apparently, from what I'm reading in the thread, the virus programs
are treating JAWS like it's a Trojan ,malware or a virus. The software
removes JAWS.

Once they are removed, enable Windows defender and this should solve
the issue.

Hope this helps.

--
Sent from my Windows 10 HP











Ken Chernack
 

Hi Dan. Thanks for the reply.
I have been off the grid for the past 33 hours.

I am a long-long time user of Norton. Most of the time as a sighted person,
but for at least the last 8 years as a fully blind user.

Their software does a great job of protecting my PC from 'bad' things
happening, and when they included a password manager in their product a few
years ago, I remained a very happy and loyal customer.
Their software is not accessible friendly, but live with it by having a
sighted volunteer assist.

I am not familiar with the function you are talking about, but will call
Norton Help Desk and hopefully get a good, workable solution from them.

Thanks again.
Ken

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Saturday, November 14, 2020 10:14 AM
To: main@jfw.groups.io
Subject: Re: JAWS 2020 and virus software

Hi,
Some security software is like a Toyota Camry and others like a Lexus.
Both are good just depends on the depth of comfort and features you need or
want. Norton is like the Lexus and I don't think you need to abandon them.
Nortons should have a place where you can tell it to ignore files and or
programs each and every time they are executed. Norton's is doing its job
but sometimes it gets over zealous. Look around your program and find the
place you can exclude files from being labeled as trojans or malware.

Dan

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ken Chernack via
groups.io
Sent: Saturday, November 14, 2020 7:09 AM
To: main@jfw.groups.io
Subject: Re: JAWS 2020 and virus software

Will you please explain a little more about your comments?
I use Norton Security for security, password management and more.
I just can't forget about Norton and install Defender.
I have a lifetime of work at stake.

Is anyone at The Sparrow engaged with Norton to correct this bug?

Please lower my blood pressure!
Your, and others, help is appreciated.
Ken
p.s. If there is any truth to your statements, I am very happy that I have
been ignoring the upgrade message I am a SMA subscriber.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tony Sohl
Sent: Friday, November 13, 2020 11:50 AM
To: main@jfw.groups.io
Subject: JAWS 2020 and virus software

Hi for people who are having issues with JAWS 2021 and virus software such
as Norton and Mcaffee, there is a solution to this problem!

Apparently, from what I'm reading in the thread, the virus programs are
treating JAWS like it's a Trojan ,malware or a virus. The software removes
JAWS.

Once they are removed, enable Windows defender and this should solve the
issue.

Hope this helps.

--
Sent from my Windows 10 HP


David Goldfield <david.goldfield@...>
 

Hello. Are you saying that Norton software currently contains accessibility challenges? I'm wondering if you could be a bit more specific about what some of the current issues are?

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

WWW.DavidGoldfield.org

On 11/14/2020 7:09 AM, Ken Chernack via groups.io wrote:
Will you please explain a little more about your comments?
I use Norton Security for security, password management and more.
I just can't forget about Norton and install Defender.
I have a lifetime of work at stake.

Is anyone at The Sparrow engaged with Norton to correct this bug?

Please lower my blood pressure!
Your, and others, help is appreciated.
Ken
p.s. If there is any truth to your statements, I am very happy that I have
been ignoring the upgrade message I am a SMA subscriber.


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tony Sohl
Sent: Friday, November 13, 2020 11:50 AM
To: main@jfw.groups.io
Subject: JAWS 2020 and virus software

Hi for people who are having issues with JAWS 2021 and virus software such
as Norton and Mcaffee, there is a solution to this problem!

Apparently, from what I'm reading in the thread, the virus programs are
treating JAWS like it's a Trojan ,malware or a virus. The software removes
JAWS.

Once they are removed, enable Windows defender and this should solve the
issue.

Hope this helps.

--
Sent from my Windows 10 HP










Dan Longmore
 

Hi,
Some security software is like a Toyota Camry and others like a Lexus.
Both are good just depends on the depth of comfort and features you need or
want. Norton is like the Lexus and I don't think you need to abandon them.
Nortons should have a place where you can tell it to ignore files and or
programs each and every time they are executed. Norton's is doing its job
but sometimes it gets over zealous. Look around your program and find the
place you can exclude files from being labeled as trojans or malware.

Dan

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ken Chernack via
groups.io
Sent: Saturday, November 14, 2020 7:09 AM
To: main@jfw.groups.io
Subject: Re: JAWS 2020 and virus software

Will you please explain a little more about your comments?
I use Norton Security for security, password management and more.
I just can't forget about Norton and install Defender.
I have a lifetime of work at stake.

Is anyone at The Sparrow engaged with Norton to correct this bug?

Please lower my blood pressure!
Your, and others, help is appreciated.
Ken
p.s. If there is any truth to your statements, I am very happy that I have
been ignoring the upgrade message I am a SMA subscriber.


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tony Sohl
Sent: Friday, November 13, 2020 11:50 AM
To: main@jfw.groups.io
Subject: JAWS 2020 and virus software

Hi for people who are having issues with JAWS 2021 and virus software such
as Norton and Mcaffee, there is a solution to this problem!

Apparently, from what I'm reading in the thread, the virus programs are
treating JAWS like it's a Trojan ,malware or a virus. The software removes
JAWS.

Once they are removed, enable Windows defender and this should solve the
issue.

Hope this helps.

--
Sent from my Windows 10 HP


Ken Chernack
 

Will you please explain a little more about your comments?
I use Norton Security for security, password management and more.
I just can't forget about Norton and install Defender.
I have a lifetime of work at stake.

Is anyone at The Sparrow engaged with Norton to correct this bug?

Please lower my blood pressure!
Your, and others, help is appreciated.
Ken
p.s. If there is any truth to your statements, I am very happy that I have
been ignoring the upgrade message I am a SMA subscriber.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tony Sohl
Sent: Friday, November 13, 2020 11:50 AM
To: main@jfw.groups.io
Subject: JAWS 2020 and virus software

Hi for people who are having issues with JAWS 2021 and virus software such
as Norton and Mcaffee, there is a solution to this problem!

Apparently, from what I'm reading in the thread, the virus programs are
treating JAWS like it's a Trojan ,malware or a virus. The software removes
JAWS.

Once they are removed, enable Windows defender and this should solve the
issue.

Hope this helps.

--
Sent from my Windows 10 HP


Tony Sohl
 

Hi for people who are having issues with JAWS 2021 and virus software such as Norton and Mcaffee, there is a solution to this problem!

Apparently, from what I'm reading in the thread, the virus programs are treating JAWS like it's a Trojan ,malware or a virus. The software removes JAWS.

Once they are removed, enable Windows defender and this should solve the issue.

Hope this helps.

--
Sent from my Windows 10 HP