Date
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moderated JAWS freezes when I close Word
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Sameer
Dear List members,
Whenever I close Word using Alt+F4, JAWS will freeze for about 30 seconds & automatically resume speech afterwards. But all keystrokes typed by me during the 30-second interval (For example, moving to the desktop, launching another program using hotkeys) will be executed even if JAWS is silent. Also, if I close the Word document using CTRL+F4 instead of closing Word entirely, this freezing of JAWS does not happen. The freezing does not happen if I close other Office programs like Excel or Powerpoint. This behaviour has been observed for the past couple of weeks with both JAWS 2019 & JAWS 2020. My OS is Windows 10 version 1909 build 18363.959 & Office version is 2016 subscription version. Kindly suggest me how I can stop the freezing of JAWS whenever I close Word. Thanking all in advance for any & all suggestions. -- Regards Mr. Sameer Latey
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David Goldfield <david.goldfield@...>
Unfortunately, this is a known issue.
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I have read that the following workaround should remedy this problem. 1. From within Word press insert+v to bring up the JAWS options dialog. 2. In the edit field type "UIA" without the quotes. 3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option. 4. Press enter twice to close the dialog and to save this change. Here is the relevant help text pertaining to this feature. Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office. Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA. Restart Word after changing this setting for your changes to take effect. David Goldfield, Blindness Assistive Technology Specialist JAWS Certified, 2019 WWW.DavidGoldfield.org
On 8/2/2020 9:51 AM, Sameer wrote:
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Les Kriegler
Hi David,
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Great info and great timing! I was trying to save a protected document and enable editing about an hour ago and Jaws crashed. I've made the changes you recommended. Best Regards, Les
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield Sent: Sunday, August 2, 2020 10:06 AM To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word Unfortunately, this is a known issue. I have read that the following workaround should remedy this problem. 1. From within Word press insert+v to bring up the JAWS options dialog. 2. In the edit field type "UIA" without the quotes. 3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option. 4. Press enter twice to close the dialog and to save this change. Here is the relevant help text pertaining to this feature. Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office. Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA. Restart Word after changing this setting for your changes to take effect. David Goldfield, Blindness Assistive Technology Specialist JAWS Certified, 2019 WWW.DavidGoldfield.org On 8/2/2020 9:51 AM, Sameer wrote:
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Chris Hill
Do an office update, that fixed it here.
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On 8/2/2020 08:51, Sameer wrote:
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CJ &AA MAY
I haven't re-started the computer, but re-started Word, and the problem hasn't gone away.
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Alison
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield Sent: 02 August 2020 15:06 To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word Unfortunately, this is a known issue. I have read that the following workaround should remedy this problem. 1. From within Word press insert+v to bring up the JAWS options dialog. 2. In the edit field type "UIA" without the quotes. 3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option. 4. Press enter twice to close the dialog and to save this change. Here is the relevant help text pertaining to this feature. Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office. Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA. Restart Word after changing this setting for your changes to take effect. David Goldfield, Blindness Assistive Technology Specialist JAWS Certified, 2019 WWW.DavidGoldfield.org On 8/2/2020 9:51 AM, Sameer wrote:
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Dan Longmore
Hi,
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Yes, issue continues with me as well at least in Outlook. Also I have noticed an increased loss of focus or what JAWS calls "unavailable" when I open new windows in Explorer. I realize that Microsoft continues to make significant changes and yet if JAWS wants to remain at the top of screen readers they must find a way to remedy these situations on a faster and more reliable basis. Dan
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of CJ &AA MAY Sent: Sunday, August 2, 2020 3:03 PM To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word I haven't re-started the computer, but re-started Word, and the problem hasn't gone away. Alison -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield Sent: 02 August 2020 15:06 To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word Unfortunately, this is a known issue. I have read that the following workaround should remedy this problem. 1. From within Word press insert+v to bring up the JAWS options dialog. 2. In the edit field type "UIA" without the quotes. 3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option. 4. Press enter twice to close the dialog and to save this change. Here is the relevant help text pertaining to this feature. Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office. Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA. Restart Word after changing this setting for your changes to take effect. David Goldfield, Blindness Assistive Technology Specialist JAWS Certified, 2019 WWW.DavidGoldfield.org On 8/2/2020 9:51 AM, Sameer wrote:
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JOHN RIEHL
Interesting. JAWS often says "unavailable" when I try to go into My documents. I didn't realize it was due to a lack of focus.
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-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore Sent: Sunday, August 2, 2020 3:09 PM To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word Hi, Yes, issue continues with me as well at least in Outlook. Also I have noticed an increased loss of focus or what JAWS calls "unavailable" when I open new windows in Explorer. I realize that Microsoft continues to make significant changes and yet if JAWS wants to remain at the top of screen readers they must find a way to remedy these situations on a faster and more reliable basis. Dan -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of CJ &AA MAY Sent: Sunday, August 2, 2020 3:03 PM To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word I haven't re-started the computer, but re-started Word, and the problem hasn't gone away. Alison -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield Sent: 02 August 2020 15:06 To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word Unfortunately, this is a known issue. I have read that the following workaround should remedy this problem. 1. From within Word press insert+v to bring up the JAWS options dialog. 2. In the edit field type "UIA" without the quotes. 3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option. 4. Press enter twice to close the dialog and to save this change. Here is the relevant help text pertaining to this feature. Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office. Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA. Restart Word after changing this setting for your changes to take effect. David Goldfield, Blindness Assistive Technology Specialist JAWS Certified, 2019 WWW.DavidGoldfield.org On 8/2/2020 9:51 AM, Sameer wrote:
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Dan Longmore
Yes, and if I tab away or shift tab around the same window then the focus comes back. For a while the focus issue had been better but of the last release of JAWS and updates from Microsoft seem to have made the problem worse.
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Dan
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of JOHN RIEHL via groups.io Sent: Sunday, August 2, 2020 3:11 PM To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word Interesting. JAWS often says "unavailable" when I try to go into My documents. I didn't realize it was due to a lack of focus. -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore Sent: Sunday, August 2, 2020 3:09 PM To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word Hi, Yes, issue continues with me as well at least in Outlook. Also I have noticed an increased loss of focus or what JAWS calls "unavailable" when I open new windows in Explorer. I realize that Microsoft continues to make significant changes and yet if JAWS wants to remain at the top of screen readers they must find a way to remedy these situations on a faster and more reliable basis. Dan -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of CJ &AA MAY Sent: Sunday, August 2, 2020 3:03 PM To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word I haven't re-started the computer, but re-started Word, and the problem hasn't gone away. Alison -----Original Message----- From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield Sent: 02 August 2020 15:06 To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word Unfortunately, this is a known issue. I have read that the following workaround should remedy this problem. 1. From within Word press insert+v to bring up the JAWS options dialog. 2. In the edit field type "UIA" without the quotes. 3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option. 4. Press enter twice to close the dialog and to save this change. Here is the relevant help text pertaining to this feature. Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office. Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA. Restart Word after changing this setting for your changes to take effect. David Goldfield, Blindness Assistive Technology Specialist JAWS Certified, 2019 WWW.DavidGoldfield.org On 8/2/2020 9:51 AM, Sameer wrote:
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David Diamond
Of late I’ve been having the same problem in outlook. No sound at all, almost as if the computer is turned off.
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Dan Longmore
Yes, this is same issue I believe. JAWS either goes silent or crashes and restarts but takes up to 30 seconds. This is with latest Windows 10 and JAWS installed.
Dan
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Diamond
Sent: Sunday, August 2, 2020 4:40 PM To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word
Of late I’ve been having the same problem in outlook. No sound at all, almost as if the computer is turned off.
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Rick Mladek
This happening when Excelclosing , as well.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Diamond
Sent: Sunday, August 2, 2020 4:40 PM To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word
Of late I’ve been having the same problem in outlook. No sound at all, almost as if the computer is turned off.
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Rick Mladek
I am using Windows 10 latest update and Jaws 2019. The Office suite is 2019 single version, not 360. Happens when apps close, such as Windows, Excel and other apps as paint, etc.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Sunday, August 2, 2020 4:56 PM To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word
Yes, this is same issue I believe. JAWS either goes silent or crashes and restarts but takes up to 30 seconds. This is with latest Windows 10 and JAWS installed.
Dan
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Diamond
Of late I’ve been having the same problem in outlook. No sound at all, almost as if the computer is turned off.
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David Goldfield <david.goldfield@...>
For the record disabling UIA did not fix this issue for me, either.
David Goldfield, Blindness Assistive Technology Specialist JAWS Certified, 2019 WWW.DavidGoldfield.org On 8/2/2020 6:11 PM, Rick Mladek wrote:
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Sharon
I’m still getting this behavior with Rord and Outlook 2016. Sometimes I get it and sometimes I don’t. Repairing Word and Outlook helped but it’s still happening to some extent. Sharon
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Mladek
Sent: Sunday, August 2, 2020 6:11 PM To: main@jfw.groups.io Subject: Re: JAWS freezes when I close Word
I am using Windows 10 latest update and Jaws 2019. The Office suite is 2019 single version, not 360. Happens when apps close, such as Windows, Excel and other apps as paint, etc.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Yes, this is same issue I believe. JAWS either goes silent or crashes and restarts but takes up to 30 seconds. This is with latest Windows 10 and JAWS installed.
Dan
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Diamond
Of late I’ve been having the same problem in outlook. No sound at all, almost as if the computer is turned off.
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soner
Hi, it is same here, after closing Word documents, Jaws keeps hanging for a while.
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On 2 Aug 2020, at 22:02, CJ &AA MAY <chrisalismay@gmail.com> wrote:
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