1. Topics
  2. Recent Accessibility of Docusign with JAWS

Moderated Recent Accessibility of Docusign with JAWS

Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...>
 

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter? We had used it about 3 years ago when selling a house and found it quite accessible. However, today when we tried to use it again, it was unuseable. For example, if you hit the letter B to navigate to the next button to sign, and then hit enter or spacebar, no signature was applied. Focus was thrown either to somewhere else in the document or completely into a different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam
Rod
 

Funny, I received your e-mail exactly as I was using docusign. It worked fine for me using Chrome and JAWS just now .






Rod Alcidonis, Esq.

-----Original Message-----
From: Ekstrand, Pamela A. -ND
Sent: Thursday, July 9, 2020 6:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter? We had used it about 3 years ago when selling a house and found it quite accessible. However, today when we tried to use it again, it was unuseable. For example, if you hit the letter B to navigate to the next button to sign, and then hit enter or spacebar, no signature was applied. Focus was thrown either to somewhere else in the document or completely into a different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam
Deb and the girls
 

I used docusign two months ago with internet explorer and jaws 2020 on a
windows 7 laptop. I had a few hiccups, did not know any shortcuts, but was
able to successfully do my home refinance all on line by myself. I had a
great banker who thought of docusign and took pains to make sure everything
was prepared in it. I even found times where docusigntold me to use my
screen reader to read a certain part of the document. I was kind of happily
amazed by the whole experience.
Deb Ver Steeg

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rod
Sent: Thursday, July 09, 2020 5:31 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

Funny, I received your e-mail exactly as I was using docusign. It worked
fine for me using Chrome and JAWS just now .






Rod Alcidonis, Esq.
-----Original Message-----
From: Ekstrand, Pamela A. -ND
Sent: Thursday, July 9, 2020 6:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter?

We had used it about 3 years ago when selling a house and found it quite
accessible. However, today when we tried to use it again, it was unuseable.

For example, if you hit the letter B to navigate to the next button to sign,

and then hit enter or spacebar, no signature was applied. Focus was thrown
either to somewhere else in the document or completely into a different open

window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen
reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam
Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...>
 

Wow, well that's good to know from both of you.

I wonder what the problem could be? Both my husband and I tried it on two different Windows 10 computers, with one running JAWS 2018 and the other running JAWS 2020, and we both had similar issues.

I am at a loss to understand what the issue is.

Anyway, thanks for the feedback.



________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Deb and the girls via groups.io [debsoundandscent@...]
Sent: Thursday, July 9, 2020 6:48 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

I used docusign two months ago with internet explorer and jaws 2020 on a
windows 7 laptop. I had a few hiccups, did not know any shortcuts, but was
able to successfully do my home refinance all on line by myself. I had a
great banker who thought of docusign and took pains to make sure everything
was prepared in it. I even found times where docusigntold me to use my
screen reader to read a certain part of the document. I was kind of happily
amazed by the whole experience.
Deb Ver Steeg

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rod
Sent: Thursday, July 09, 2020 5:31 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

Funny, I received your e-mail exactly as I was using docusign. It worked
fine for me using Chrome and JAWS just now .






Rod Alcidonis, Esq.
-----Original Message-----
From: Ekstrand, Pamela A. -ND
Sent: Thursday, July 9, 2020 6:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter?

We had used it about 3 years ago when selling a house and found it quite
accessible. However, today when we tried to use it again, it was unuseable.

For example, if you hit the letter B to navigate to the next button to sign,

and then hit enter or spacebar, no signature was applied. Focus was thrown
either to somewhere else in the document or completely into a different open

window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen
reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam
Deb and the girls
 

The first time I used it, it took me a while to get used to it; but once I
got the hang of how it was laid out and what it wanted, things went well.
The bank had sent stuff using some other system they use but my particular
banker figured out docusign would work better for me and itdid. The other
system was basicly not accessable.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,
Pamela A. -ND
Sent: Thursday, July 09, 2020 5:58 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

Wow, well that's good to know from both of you.

I wonder what the problem could be? Both my husband and I tried it on two
different Windows 10 computers, with one running JAWS 2018 and the other
running JAWS 2020, and we both had similar issues.

I am at a loss to understand what the issue is.

Anyway, thanks for the feedback.



________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Deb and the girls
via groups.io [debsoundandscent@...]
Sent: Thursday, July 9, 2020 6:48 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

I used docusign two months ago with internet explorer and jaws 2020 on a
windows 7 laptop. I had a few hiccups, did not know any shortcuts, but was
able to successfully do my home refinance all on line by myself. I had a
great banker who thought of docusign and took pains to make sure everything
was prepared in it. I even found times where docusigntold me to use my
screen reader to read a certain part of the document. I was kind of happily
amazed by the whole experience.
Deb Ver Steeg

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rod
Sent: Thursday, July 09, 2020 5:31 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

Funny, I received your e-mail exactly as I was using docusign. It worked
fine for me using Chrome and JAWS just now .






Rod Alcidonis, Esq.
-----Original Message-----
From: Ekstrand, Pamela A. -ND
Sent: Thursday, July 9, 2020 6:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter?

We had used it about 3 years ago when selling a house and found it quite
accessible. However, today when we tried to use it again, it was unuseable.

For example, if you hit the letter B to navigate to the next button to sign,

and then hit enter or spacebar, no signature was applied. Focus was thrown
either to somewhere else in the document or completely into a different open

window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen
reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam
Sieghard Weitzel <sieghard@...>
 

I recently purchased a commercial building for my retail store and at the same time sold the one I am currently in. My realter used DocuSign and I probably had to sign a dozen things over a period of a few month and it was prettty easy. Make sure you select to use the screenreaer mode, at some point there is a link to turn this on.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter? We had used it about 3 years ago when selling a house and found it quite accessible. However, today when we tried to use it again, it was unuseable. For example, if you hit the letter B to navigate to the next button to sign, and then hit enter or spacebar, no signature was applied. Focus was thrown either to somewhere else in the document or completely into a different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam
Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...>
 

Yes, I did turn that on. I really can't figure out why it wasn't working for us this time since it had worked well when we used it a few years back to sell a house. I can't imagine the issue would be something specific to the document but...


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Sieghard Weitzel via groups.io [sieghard@...]
Sent: Friday, July 10, 2020 7:58 AM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

I recently purchased a commercial building for my retail store and at the same time sold the one I am currently in. My realter used DocuSign and I probably had to sign a dozen things over a period of a few month and it was prettty easy. Make sure you select to use the screenreaer mode, at some point there is a link to turn this on.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter? We had used it about 3 years ago when selling a house and found it quite accessible. However, today when we tried to use it again, it was unuseable. For example, if you hit the letter B to navigate to the next button to sign, and then hit enter or spacebar, no signature was applied. Focus was thrown either to somewhere else in the document or completely into a different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam
Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...>
 

Just as a follow-up, we received more documents related to our refinance today, and these were very accessible with Docusign. We had none of the problems we had with the first documents. So I have no idea why, but I am glad.

________________________________________
From: Ekstrand, Pamela A. -ND
Sent: Friday, July 10, 2020 8:32 AM
To: main@jfw.groups.io
Subject: RE: Recent Accessibility of Docusign with JAWS

Yes, I did turn that on. I really can't figure out why it wasn't working for us this time since it had worked well when we used it a few years back to sell a house. I can't imagine the issue would be something specific to the document but...


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Sieghard Weitzel via groups.io [sieghard@...]
Sent: Friday, July 10, 2020 7:58 AM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

I recently purchased a commercial building for my retail store and at the same time sold the one I am currently in. My realter used DocuSign and I probably had to sign a dozen things over a period of a few month and it was prettty easy. Make sure you select to use the screenreaer mode, at some point there is a link to turn this on.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter? We had used it about 3 years ago when selling a house and found it quite accessible. However, today when we tried to use it again, it was unuseable. For example, if you hit the letter B to navigate to the next button to sign, and then hit enter or spacebar, no signature was applied. Focus was thrown either to somewhere else in the document or completely into a different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam
tina sohl
 

Hi. For those using Docusign with jaws, is a web page you're going to
or is there a chrome extention or sometthing to download/>? We'll be
signing a new lease later this year and this is encouraging that it
seems accessible. I'll grab it on the google play store on android in
case it's usable there too.
Tina

On 7/11/20, Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...> wrote:
Just as a follow-up, we received more documents related to our refinance
today, and these were very accessible with Docusign. We had none of the
problems we had with the first documents. So I have no idea why, but I am
glad.

________________________________________
From: Ekstrand, Pamela A. -ND
Sent: Friday, July 10, 2020 8:32 AM
To: main@jfw.groups.io
Subject: RE: Recent Accessibility of Docusign with JAWS

Yes, I did turn that on. I really can't figure out why it wasn't working
for us this time since it had worked well when we used it a few years back
to sell a house. I can't imagine the issue would be something specific to
the document but...


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Sieghard Weitzel
via groups.io [sieghard@...]
Sent: Friday, July 10, 2020 7:58 AM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

I recently purchased a commercial building for my retail store and at the
same time sold the one I am currently in. My realter used DocuSign and I
probably had to sign a dozen things over a period of a few month and it was
prettty easy. Make sure you select to use the screenreaer mode, at some
point there is a link to turn this on.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter?
We had used it about 3 years ago when selling a house and found it quite
accessible. However, today when we tried to use it again, it was unuseable.
For example, if you hit the letter B to navigate to the next button to
sign, and then hit enter or spacebar, no signature was applied. Focus was
thrown either to somewhere else in the document or completely into a
different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen
reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam
Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...>
 

Hi Tina,

DocuSign is not something you download as a standalone program. If the document you are signing was prepared using DocuSign, there is a link in it that will open it within DocuSign, and the places where you are required to sign will show up as buttons to JAWS.


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of tina sohl via groups.io [tinabir80@...]
Sent: Saturday, July 11, 2020 4:20 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

Hi. For those using Docusign with jaws, is a web page you're going to
or is there a chrome extention or sometthing to download/>? We'll be
signing a new lease later this year and this is encouraging that it
seems accessible. I'll grab it on the google play store on android in
case it's usable there too.
Tina

On 7/11/20, Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...> wrote:
Just as a follow-up, we received more documents related to our refinance
today, and these were very accessible with Docusign. We had none of the
problems we had with the first documents. So I have no idea why, but I am
glad.

________________________________________
From: Ekstrand, Pamela A. -ND
Sent: Friday, July 10, 2020 8:32 AM
To: main@jfw.groups.io
Subject: RE: Recent Accessibility of Docusign with JAWS

Yes, I did turn that on. I really can't figure out why it wasn't working
for us this time since it had worked well when we used it a few years back
to sell a house. I can't imagine the issue would be something specific to
the document but...


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Sieghard Weitzel
via groups.io [sieghard@...]
Sent: Friday, July 10, 2020 7:58 AM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

I recently purchased a commercial building for my retail store and at the
same time sold the one I am currently in. My realter used DocuSign and I
probably had to sign a dozen things over a period of a few month and it was
prettty easy. Make sure you select to use the screenreaer mode, at some
point there is a link to turn this on.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter?
We had used it about 3 years ago when selling a house and found it quite
accessible. However, today when we tried to use it again, it was unuseable.
For example, if you hit the letter B to navigate to the next button to
sign, and then hit enter or spacebar, no signature was applied. Focus was
thrown either to somewhere else in the document or completely into a
different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen
reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam
Mario
 

so then, it depends on the author of the document to include the implimentation of DocuSign?

-------- Original Message --------
From: Ekstrand, Pamela A. -ND [mailto:pamela.a.ekstrand.-nd@...]
To: main@jfw.groups.io <main@jfw.groups.io>
Date: Sunday, July 12, 2020, 12:12 PM
Subject: Recent Accessibility of Docusign with JAWS
Hi Tina,

DocuSign is not something you download as a standalone program. If the document you are signing was prepared using DocuSign, there is a link in it that will open it within DocuSign, and the places where you are required to sign will show up as buttons to JAWS.


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of tina sohl via groups.io [tinabir80@...]
Sent: Saturday, July 11, 2020 4:20 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

Hi. For those using Docusign with jaws, is a web page you're going to
or is there a chrome extention or sometthing to download/>? We'll be
signing a new lease later this year and this is encouraging that it
seems accessible. I'll grab it on the google play store on android in
case it's usable there too.
Tina

On 7/11/20, Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...> wrote:
Just as a follow-up, we received more documents related to our refinance
today, and these were very accessible with Docusign. We had none of the
problems we had with the first documents. So I have no idea why, but I am
glad.

________________________________________
From: Ekstrand, Pamela A. -ND
Sent: Friday, July 10, 2020 8:32 AM
To: main@jfw.groups.io
Subject: RE: Recent Accessibility of Docusign with JAWS

Yes, I did turn that on. I really can't figure out why it wasn't working
for us this time since it had worked well when we used it a few years back
to sell a house. I can't imagine the issue would be something specific to
the document but...


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Sieghard Weitzel
via groups.io [sieghard@...]
Sent: Friday, July 10, 2020 7:58 AM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

I recently purchased a commercial building for my retail store and at the
same time sold the one I am currently in. My realter used DocuSign and I
probably had to sign a dozen things over a period of a few month and it was
prettty easy. Make sure you select to use the screenreaer mode, at some
point there is a link to turn this on.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter?
We had used it about 3 years ago when selling a house and found it quite
accessible. However, today when we tried to use it again, it was unuseable.
For example, if you hit the letter B to navigate to the next button to
sign, and then hit enter or spacebar, no signature was applied. Focus was
thrown either to somewhere else in the document or completely into a
different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen
reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam


















.
Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...>
 

Yes, as far as I am aware.



________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Mario via groups.io [mrb620@...]
Sent: Sunday, July 12, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

so then, it depends on the author of the document to include the
implimentation of DocuSign?

-------- Original Message --------
From: Ekstrand, Pamela A. -ND [mailto:pamela.a.ekstrand.-nd@...]
To: main@jfw.groups.io <main@jfw.groups.io>
Date: Sunday, July 12, 2020, 12:12 PM
Subject: Recent Accessibility of Docusign with JAWS
Hi Tina,

DocuSign is not something you download as a standalone program. If the
document you are signing was prepared using DocuSign, there is a link in
it that will open it within DocuSign, and the places where you are
required to sign will show up as buttons to JAWS.


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of tina sohl via
groups.io [tinabir80@...]
Sent: Saturday, July 11, 2020 4:20 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

Hi. For those using Docusign with jaws, is a web page you're going to
or is there a chrome extention or sometthing to download/>? We'll be
signing a new lease later this year and this is encouraging that it
seems accessible. I'll grab it on the google play store on android in
case it's usable there too.
Tina

On 7/11/20, Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...>
wrote:
Just as a follow-up, we received more documents related to our refinance
today, and these were very accessible with Docusign. We had none of the
problems we had with the first documents. So I have no idea why, but I am
glad.

________________________________________
From: Ekstrand, Pamela A. -ND
Sent: Friday, July 10, 2020 8:32 AM
To: main@jfw.groups.io
Subject: RE: Recent Accessibility of Docusign with JAWS

Yes, I did turn that on. I really can't figure out why it wasn't working
for us this time since it had worked well when we used it a few years back
to sell a house. I can't imagine the issue would be something specific to
the document but...


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Sieghard Weitzel
via groups.io [sieghard@...]
Sent: Friday, July 10, 2020 7:58 AM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

I recently purchased a commercial building for my retail store and at the
same time sold the one I am currently in. My realter used DocuSign and I
probably had to sign a dozen things over a period of a few month and it was
prettty easy. Make sure you select to use the screenreaer mode, at some
point there is a link to turn this on.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter?
We had used it about 3 years ago when selling a house and found it quite
accessible. However, today when we tried to use it again, it was unuseable.
For example, if you hit the letter B to navigate to the next button to
sign, and then hit enter or spacebar, no signature was applied. Focus was
thrown either to somewhere else in the document or completely into a
different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen
reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam


















.
Mario
 

and does that implimentation include DOCX as well as PDF documents?

-------- Original Message --------
From: Ekstrand, Pamela A. -ND [mailto:pamela.a.ekstrand.-nd@...]
To: main@jfw.groups.io <main@jfw.groups.io>
Date: Sunday, July 12, 2020, 10:05 PM
Subject: Recent Accessibility of Docusign with JAWS
Yes, as far as I am aware.



________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Mario via groups.io [mrb620@...]
Sent: Sunday, July 12, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

so then, it depends on the author of the document to include the
implimentation of DocuSign?

-------- Original Message --------
From: Ekstrand, Pamela A. -ND [mailto:pamela.a.ekstrand.-nd@...]
To: main@jfw.groups.io <main@jfw.groups.io>
Date: Sunday, July 12, 2020, 12:12 PM
Subject: Recent Accessibility of Docusign with JAWS
Hi Tina,

DocuSign is not something you download as a standalone program. If the
document you are signing was prepared using DocuSign, there is a link in
it that will open it within DocuSign, and the places where you are
required to sign will show up as buttons to JAWS.


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of tina sohl via
groups.io [tinabir80@...]
Sent: Saturday, July 11, 2020 4:20 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

Hi. For those using Docusign with jaws, is a web page you're going to
or is there a chrome extention or sometthing to download/>? We'll be
signing a new lease later this year and this is encouraging that it
seems accessible. I'll grab it on the google play store on android in
case it's usable there too.
Tina

On 7/11/20, Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...>
wrote:
Just as a follow-up, we received more documents related to our refinance
today, and these were very accessible with Docusign. We had none of the
problems we had with the first documents. So I have no idea why, but I am
glad.

________________________________________
From: Ekstrand, Pamela A. -ND
Sent: Friday, July 10, 2020 8:32 AM
To: main@jfw.groups.io
Subject: RE: Recent Accessibility of Docusign with JAWS

Yes, I did turn that on. I really can't figure out why it wasn't working
for us this time since it had worked well when we used it a few years back
to sell a house. I can't imagine the issue would be something specific to
the document but...


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Sieghard Weitzel
via groups.io [sieghard@...]
Sent: Friday, July 10, 2020 7:58 AM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

I recently purchased a commercial building for my retail store and at the
same time sold the one I am currently in. My realter used DocuSign and I
probably had to sign a dozen things over a period of a few month and it was
prettty easy. Make sure you select to use the screenreaer mode, at some
point there is a link to turn this on.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter?
We had used it about 3 years ago when selling a house and found it quite
accessible. However, today when we tried to use it again, it was unuseable.
For example, if you hit the letter B to navigate to the next button to
sign, and then hit enter or spacebar, no signature was applied. Focus was
thrown either to somewhere else in the document or completely into a
different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen
reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam


















.








.
Richard Turner <richardturner42@...>
 

According to the Docusign web site, they are used in Microsoft programs, so one would get that impression.



Richard
"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario
Sent: Monday, July 13, 2020 6:06 AM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

and does that implimentation include DOCX as well as PDF documents?

-------- Original Message --------
From: Ekstrand, Pamela A. -ND [mailto:pamela.a.ekstrand.-nd@...]
To: main@jfw.groups.io <main@jfw.groups.io>
Date: Sunday, July 12, 2020, 10:05 PM
Subject: Recent Accessibility of Docusign with JAWS Yes, as far as I am aware.



________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Mario via groups.io [mrb620@...]
Sent: Sunday, July 12, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

so then, it depends on the author of the document to include the implimentation of DocuSign?

-------- Original Message --------
From: Ekstrand, Pamela A. -ND [mailto:pamela.a.ekstrand.-nd@...]
To: main@jfw.groups.io <main@jfw.groups.io>
Date: Sunday, July 12, 2020, 12:12 PM
Subject: Recent Accessibility of Docusign with JAWS Hi Tina,

DocuSign is not something you download as a standalone program. If the document you are signing was prepared using DocuSign, there is a link in it that will open it within DocuSign, and the places where you are required to sign will show up as buttons to JAWS.


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of tina sohl via groups.io [tinabir80@...]
Sent: Saturday, July 11, 2020 4:20 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

Hi. For those using Docusign with jaws, is a web page you're going to or is there a chrome extention or sometthing to download/>? We'll be signing a new lease later this year and this is encouraging that it seems accessible. I'll grab it on the google play store on android in case it's usable there too.
Tina

On 7/11/20, Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...>
wrote:
Just as a follow-up, we received more documents related to our refinance today, and these were very accessible with Docusign. We had none of the problems we had with the first documents. So I have no idea why, but I am glad.

________________________________________
From: Ekstrand, Pamela A. -ND
Sent: Friday, July 10, 2020 8:32 AM
To: main@jfw.groups.io
Subject: RE: Recent Accessibility of Docusign with JAWS

Yes, I did turn that on. I really can't figure out why it wasn't working for us this time since it had worked well when we used it a few years back to sell a house. I can't imagine the issue would be something specific to the document but...


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Sieghard Weitzel via groups.io [sieghard@...]
Sent: Friday, July 10, 2020 7:58 AM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

I recently purchased a commercial building for my retail store and at the same time sold the one I am currently in. My realter used DocuSign and I probably had to sign a dozen things over a period of a few month and it was prettty easy. Make sure you select to use the screenreaer mode, at some point there is a link to turn this on.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter?
We had used it about 3 years ago when selling a house and found it quite accessible. However, today when we tried to use it again, it was unuseable.
For example, if you hit the letter B to navigate to the next button to sign, and then hit enter or spacebar, no signature was applied. Focus was thrown either to somewhere else in the document or completely into a different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam


















.








.
Deb and the girls
 

For sure pdf ones.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Richard Turner
Sent: Monday, July 13, 2020 8:28 AM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

According to the Docusign web site, they are used in Microsoft programs, so one would get that impression.



Richard
"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario
Sent: Monday, July 13, 2020 6:06 AM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

and does that implimentation include DOCX as well as PDF documents?

-------- Original Message --------
From: Ekstrand, Pamela A. -ND [mailto:pamela.a.ekstrand.-nd@...]
To: main@jfw.groups.io <main@jfw.groups.io>
Date: Sunday, July 12, 2020, 10:05 PM
Subject: Recent Accessibility of Docusign with JAWS Yes, as far as I am aware.



________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Mario via groups.io [mrb620@...]
Sent: Sunday, July 12, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

so then, it depends on the author of the document to include the implimentation of DocuSign?

-------- Original Message --------
From: Ekstrand, Pamela A. -ND [mailto:pamela.a.ekstrand.-nd@...]
To: main@jfw.groups.io <main@jfw.groups.io>
Date: Sunday, July 12, 2020, 12:12 PM
Subject: Recent Accessibility of Docusign with JAWS Hi Tina,

DocuSign is not something you download as a standalone program. If the document you are signing was prepared using DocuSign, there is a link in it that will open it within DocuSign, and the places where you are required to sign will show up as buttons to JAWS.


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of tina sohl via groups.io [tinabir80@...]
Sent: Saturday, July 11, 2020 4:20 PM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

Hi. For those using Docusign with jaws, is a web page you're going to or is there a chrome extention or sometthing to download/>? We'll be signing a new lease later this year and this is encouraging that it seems accessible. I'll grab it on the google play store on android in case it's usable there too.
Tina

On 7/11/20, Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...>
wrote:
Just as a follow-up, we received more documents related to our refinance today, and these were very accessible with Docusign. We had none of the problems we had with the first documents. So I have no idea why, but I am glad.

________________________________________
From: Ekstrand, Pamela A. -ND
Sent: Friday, July 10, 2020 8:32 AM
To: main@jfw.groups.io
Subject: RE: Recent Accessibility of Docusign with JAWS

Yes, I did turn that on. I really can't figure out why it wasn't working for us this time since it had worked well when we used it a few years back to sell a house. I can't imagine the issue would be something specific to the document but...


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Sieghard Weitzel via groups.io [sieghard@...]
Sent: Friday, July 10, 2020 7:58 AM
To: main@jfw.groups.io
Subject: Re: Recent Accessibility of Docusign with JAWS

I recently purchased a commercial building for my retail store and at the same time sold the one I am currently in. My realter used DocuSign and I probably had to sign a dozen things over a period of a few month and it was prettty easy. Make sure you select to use the screenreaer mode, at some point there is a link to turn this on.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
To: main@jfw.groups.io
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter?
We had used it about 3 years ago when selling a house and found it quite accessible. However, today when we tried to use it again, it was unuseable.
For example, if you hit the letter B to navigate to the next button to sign, and then hit enter or spacebar, no signature was applied. Focus was thrown either to somewhere else in the document or completely into a different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.

Thanks,
Pam


















.








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