moderated Problem logging on to web site
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kevin meyers
Hello, I have been attempting to log onto my banks web site. Since the most recent of Jaws2020 it is impossible. I enter my user id and password and the screen comes back asking me to enter my user id and password. This happens on Google Chrome, Fire Fox and Internet Explorer. I even talked with support at the bank and sometimes they could see an attempted was made and other times they couldn’t. The bank said this is not happening with anyone else. Is it a Jaws problem? Could it be my service providers problem? Or is it just something else? Thanks, Kevin
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Glenn / Lenny
Are you making sure the password edit field is
empty before you type in your PW?
If it was saved once and it's there, you might be
just adding to it.
----- Original Message -----
From: kevin meyers
Sent: Tuesday, May 05, 2020 7:44 PM
Subject: Problem logging on to web site Hello, I have been attempting to log onto my banks web site. Since the most recent of Jaws2020 it is impossible. I enter my user id and password and the screen comes back asking me to enter my user id and password. This happens on Google Chrome, Fire Fox and Internet Explorer. I even talked with support at the bank and sometimes they could see an attempted was made and other times they couldn’t. The bank said this is not happening with anyone else. Is it a Jaws problem? Could it be my service providers problem? Or is it just something else? Thanks, Kevin
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Ann Byrne
Try another screen reader. Sometimes NVDA and Narrator can see things JAWS cannot.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of kevin meyers
Sent: Tuesday, May 5, 2020 7:44 PM To: main@jfw.groups.io Subject: Problem logging on to web site
Hello, I have been attempting to log onto my banks web site. Since the most recent of Jaws2020 it is impossible. I enter my user id and password and the screen comes back asking me to enter my user id and password. This happens on Google Chrome, Fire Fox and Internet Explorer. I even talked with support at the bank and sometimes they could see an attempted was made and other times they couldn’t. The bank said this is not happening with anyone else Is it a Jaws problem? Could it be my service providers problem? Or is it just something else? Thanks, Kevin
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kevin meyers
I never save my password on the site. If I have to enter it a second time or more, I always press ‘end’ and then back space just in case anything is in the field.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: Tuesday, May 5, 2020 7:48 PM To: main@jfw.groups.io Subject: Re: Problem logging on to web site
Are you making sure the password edit field is empty before you type in your PW? If it was saved once and it's there, you might be just adding to it.
----- Original Message ----- From: kevin meyers Sent: Tuesday, May 05, 2020 7:44 PM Subject: Problem logging on to web site
Hello, I have been attempting to log onto my banks web site. Since the most recent of Jaws2020 it is impossible. I enter my user id and password and the screen comes back asking me to enter my user id and password. This happens on Google Chrome, Fire Fox and Internet Explorer. I even talked with support at the bank and sometimes they could see an attempted was made and other times they couldn’t. The bank said this is not happening with anyone else. Is it a Jaws problem? Could it be my service providers problem? Or is it just something else? Thanks, Kevin
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Bill White <billwhite92701@...>
Hi, Kevin. Better to press CONTROL plus A, press DELETE, not BACKSPACE, then continue entering password.
Bill White billwhite92701@...
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of kevin meyers
Sent: Tuesday, May 5, 2020 6:49 PM To: main@jfw.groups.io Subject: Re: Problem logging on to web site
I never save my password on the site. If I have to enter it a second time or more, I always press ‘end’ and then back space just in case anything is in the field.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Are you making sure the password edit field is empty before you type in your PW? If it was saved once and it's there, you might be just adding to it.
----- Original Message ----- From: kevin meyers Sent: Tuesday, May 05, 2020 7:44 PM Subject: Problem logging on to web site
Hello, I have been attempting to log onto my banks web site. Since the most recent of Jaws2020 it is impossible. I enter my user id and password and the screen comes back asking me to enter my user id and password. This happens on Google Chrome, Fire Fox and Internet Explorer. I even talked with support at the bank and sometimes they could see an attempted was made and other times they couldn’t. The bank said this is not happening with anyone else. Is it a Jaws problem? Could it be my service providers problem? Or is it just something else? Thanks, Kevin
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Sieghard Weitzel <sieghard@...>
This is a case where a sighted family member or trusted friend may be of great help as there could be a message or they may see that you enter your password when in fact nothing is entered.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Bill White
Sent: Tuesday, May 5, 2020 6:56 PM To: main@jfw.groups.io Subject: Re: Problem logging on to web site
Hi, Kevin. Better to press CONTROL plus A, press DELETE, not BACKSPACE, then continue entering password.
Bill White billwhite92701@...
From: main@jfw.groups.io [mailto:main@jfw.groups.io]
On Behalf Of kevin meyers
I never save my password on the site. If I have to enter it a second time or more, I always press ‘end’ and then back space just in case anything is in the field.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Glenn / Lenny
Are you making sure the password edit field is empty before you type in your PW? If it was saved once and it's there, you might be just adding to it.
----- Original Message ----- From: kevin meyers Sent: Tuesday, May 05, 2020 7:44 PM Subject: Problem logging on to web site
Hello, I have been attempting to log onto my banks web site. Since the most recent of Jaws2020 it is impossible. I enter my user id and password and the screen comes back asking me to enter my user id and password. This happens on Google Chrome, Fire Fox and Internet Explorer. I even talked with support at the bank and sometimes they could see an attempted was made and other times they couldn’t. The bank said this is not happening with anyone else. Is it a Jaws problem? Could it be my service providers problem? Or is it just something else? Thanks, Kevin
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Marie <magpie.mn@...>
I find that more often than having something already in the
password text box, there is a user name that is already there. And
oddly, there are certain sites where Jaws does not read that when
you first land on the text box for the user name, so that you
enter it twice. I, personally have never found the password field
with any prior info.
On 5/5/2020 10:04 PM, Sieghard Weitzel
wrote:
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