Topics

moderated the latest update to jaws 2020 giving me a fit


Randy Barnett
 

The majority as they don't go online and tell everyone it is working well... There are a couple of hundred people on the lists I read and there are over 100 thousand jaws users out there.

On 5/3/2020 8:34 AM, Patrick Murphy wrote:
It would be interesting to know, in general, how many of us have actually used jaws 2020 without problems?
Pat



-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Adrian Spratt
Sent: Sunday 3 May 2020 14:34
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Are you installing from the website, or first downloading the file and using the file to execute the installation? Installing from the file is safer.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Mladek
Sent: Sunday, May 3, 2020 8:27 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

And so it goes with JFW... I finally took the leap of Faith and installed the latest update to Jaws 2020 yesterday afternoon. The install corrupted something and I have to uninstall all JFW components and reinstall all from scratch. This is the 2nd time in a year that a JFW install has done something as this. The last time, it corrupted my Operating System and the Entire Hard-Drive was toast and had to be wiped clean and all re-installed. Be sure to have a back-up of your hard-drive before you do any JFW installs... Too obvious to be a mere coincidence...


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: Sunday, May 3, 2020 5:39 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat:

You could probably make the change Ceigart mentioned, using the registry editor.

Dave

----- Original Message -----
From: "Patrick Murphy" <murphy.patrick42@gmail.com>
To: <main@jfw.groups.io>
Sent: Saturday, May 2, 2020 8:52 PM
Subject: Re: the latest update to jaws 2020 giving me a fit


Hi,

the group policy editor is only available in windows 10 professional addition.
there is nothing like it in windows 10 home edition.
pat



-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rick
Mladek
Sent: Saturday 2 May 2020 18:58
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard,

Where do we find this setting?

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario
Sent: Saturday, May 2, 2020 12:33 PM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard, could you tell us what the group policy item was, or point to the
post? I'm curious as to what it might have been.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard
Weitzel
Sent: Saturday 2 May 2020 16:54
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat,

I don't wan to minimize the issues you had, but Jaws 2020 has been out for
over 6 months and while there will always be certain configurations and
systems with various issues, these may not always be 100% the fault of Jaws.
I, for example, had one computer where for over a year I could not use any
of the Windows apps like Calculator and in addition to that Jaws would read
absolutely nothing in the start menu or the Settings app. I could open
Settings and when somebody checked I was told visually everything was fine,
I could right arrow and down arrow and focus would move, I could press enter
and whatever category I was on opened up and so on, but Jaws was absolutely
silent. This was even before Jaws 2020 came out and it was like this with
Jaws 2018 and Jaws 2019 and nothing I did including completely uninstalling
both versions, deleting all Jaws folders and reinstalling would fix it. At
the same time I had another almost identical computer at my business with
very similar hardware and all worked fine. Finally I read a post somewhere
where another user had the same problem and somehow they either found out or
were told to check if a particular item in the group policy editor in
Windows 10 Pro was enabled. I checked the same setting and it was disabled
on this particular computer, I have no idea why or how, but it was and as
soon as I enabled it all worked perfectly. Narrator, by the way, worked just
fine in the Settings app, start menu and calculator, it was just Jaws which
had the problem and the problem which fixed the issue had nothing to do with
Jaws, but was simply a Windows setting.
I mentioned this because it shows how sometimes a problem with Jaws can be
extremely specific to one system and be caused by something which is
directly not even related to Jaws. I am convinced that if I had wiped the
system and reinstalled Windows this would have also fixed the problem, but
this happened to be on the PC we use as the main register at my retail store
and there is other software on this system which is not quite so easy to
reinstall so for the longest time I just put up with it and used Narrator if
I wanted to do something in the Settings, I hardly ever use the start menu
anyways and when I needed to calculate something I'd just open up Excel
instead of using the Calculator. This way I could work around the problem,
but it was sure nice when it turned out to be such a simple fix which took
me all of 30 seconds to make.

Best regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy
Sent: Saturday, May 2, 2020 7:01 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hi,

Not surprised you are having trouble. I myself, only recently, had trouble
with installing jaws 2020. I had an authorization problem with windows 10.
Like you, i had to uninstall everything and reinstall everything.
Perhaps freedom scientific should look at this version of jaws again, and
take the bugs out of it.
God knows what else is wrong that hasn't been discovered yet.
Pat
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of ratshtron
Sent: Friday 1 May 2020 16:37
To: main@jfw.groups.io
Subject: the latest update to jaws 2020 giving me a fit

I have tried to update to the latest jaws 2020 on a windows 7 32bit system
and when I do my system starts rebooting over and over. I get the error that
the gdihooks.dll is missing from my computer and to reinstall the software.
I finally got it to work removing all the jaws installations and only
installing a 2003 build of 2020. Now, on my laptop running windows 10 had no
problems with the 2004.66 update of jaws 2020. go figure!


--
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Randy Barnett
 

Sounds like an outlook issue not a jaws issue. Outlook is crashing Jaws not the other way around.

On 5/3/2020 10:15 AM, Bill White wrote:

As I said, Brian, if I try to perform any keystroke after getting one of these messages, JAWS stops running, and I must perform an ALT plus CONTROL plus J command to restart JAWS. This usually happens with Outlook 2010, when trying to move messages between folders. I have tried both a JAWS repair and a JAWS reinstall, and neither solved the problem.

 

Bill White

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Brian Vogel
Sent: Sunday, May 3, 2020 9:34 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

 

On Sun, May 3, 2020 at 12:09 PM, Bill White wrote:

If I get one of those messages from Windows 10 saying that a program is not responding

Have you tried ALT+Tabbing to something else and waiting it out?  I get the occasional "Not Responding" message, too, but it almost always resolves itself given sufficient time (which can be a few seconds to a few minutes).  Everything else keeps working.

Now, if it's JAWS itself that goes into "Not responding" mode, you're really kinda stuck.  I've actually never had a screen reader go into that state, but I can't see any reason why they'd be immune to it and I imagine some have landed in this quandary.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


Randy Barnett
 

In the last 25 years of using Jaws  I have never had it toast the OS. I have had to do a complete removal of all components and registry entries but that was the worst case. I think It screwed my video driver once back in the XP days.

On 5/3/2020 5:26 AM, Rick Mladek wrote:
And so it goes with JFW... I finally took the leap of Faith and installed the latest update to Jaws 2020 yesterday afternoon. The install corrupted something and I have to uninstall all JFW components and reinstall all from scratch. This is the 2nd time in a year that a JFW install has done something as this. The last time, it corrupted my Operating System and the Entire Hard-Drive was toast and had to be wiped clean and all re-installed. Be sure to have a back-up of your hard-drive before you do any JFW installs... Too obvious to be a mere coincidence...


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: Sunday, May 3, 2020 5:39 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat:

You could probably make the change Ceigart mentioned, using the registry editor.

Dave

----- Original Message -----
From: "Patrick Murphy" <murphy.patrick42@gmail.com>
To: <main@jfw.groups.io>
Sent: Saturday, May 2, 2020 8:52 PM
Subject: Re: the latest update to jaws 2020 giving me a fit


Hi,

the group policy editor is only available in windows 10 professional
addition.
there is nothing like it in windows 10 home edition.
pat



-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rick
Mladek
Sent: Saturday 2 May 2020 18:58
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard,

Where do we find this setting?

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario
Sent: Saturday, May 2, 2020 12:33 PM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard, could you tell us what the group policy item was, or point to the
post? I'm curious as to what it might have been.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard
Weitzel
Sent: Saturday 2 May 2020 16:54
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat,

I don't wan to minimize the issues you had, but Jaws 2020 has been out for
over 6 months and while there will always be certain configurations and
systems with various issues, these may not always be 100% the fault of Jaws.
I, for example, had one computer where for over a year I could not use any
of the Windows apps like Calculator and in addition to that Jaws would read
absolutely nothing in the start menu or the Settings app. I could open
Settings and when somebody checked I was told visually everything was fine,
I could right arrow and down arrow and focus would move, I could press enter
and whatever category I was on opened up and so on, but Jaws was absolutely
silent. This was even before Jaws 2020 came out and it was like this with
Jaws 2018 and Jaws 2019 and nothing I did including completely uninstalling
both versions, deleting all Jaws folders and reinstalling would fix it. At
the same time I had another almost identical computer at my business with
very similar hardware and all worked fine. Finally I read a post somewhere
where another user had the same problem and somehow they either found out or
were told to check if a particular item in the group policy editor in
Windows 10 Pro was enabled. I checked the same setting and it was disabled
on this particular computer, I have no idea why or how, but it was and as
soon as I enabled it all worked perfectly. Narrator, by the way, worked just
fine in the Settings app, start menu and calculator, it was just Jaws which
had the problem and the problem which fixed the issue had nothing to do with
Jaws, but was simply a Windows setting.
I mentioned this because it shows how sometimes a problem with Jaws can be
extremely specific to one system and be caused by something which is
directly not even related to Jaws. I am convinced that if I had wiped the
system and reinstalled Windows this would have also fixed the problem, but
this happened to be on the PC we use as the main register at my retail store
and there is other software on this system which is not quite so easy to
reinstall so for the longest time I just put up with it and used Narrator if
I wanted to do something in the Settings, I hardly ever use the start menu
anyways and when I needed to calculate something I'd just open up Excel
instead of using the Calculator. This way I could work around the problem,
but it was sure nice when it turned out to be such a simple fix which took
me all of 30 seconds to make.

Best regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy
Sent: Saturday, May 2, 2020 7:01 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hi,

Not surprised you are having trouble. I myself, only recently, had trouble
with installing jaws 2020. I had an authorization problem with windows 10.
Like you, i had to uninstall everything and reinstall everything.
Perhaps freedom scientific should look at this version of jaws again, and
take the bugs out of it.
God knows what else is wrong that hasn't been discovered yet.
Pat
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of ratshtron
Sent: Friday 1 May 2020 16:37
To: main@jfw.groups.io
Subject: the latest update to jaws 2020 giving me a fit

I have tried to update to the latest jaws 2020 on a windows 7 32bit system
and when I do my system starts rebooting over and over. I get the error that
the gdihooks.dll is missing from my computer and to reinstall the software.
I finally got it to work removing all the jaws installations and only
installing a 2003 build of 2020. Now, on my laptop running windows 10 had no
problems with the 2004.66 update of jaws 2020. go figure!


--
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus
















.



















Marie
 

I am not sure how you can verify the performance with Apple and Voiceover. Yes, I use and love my iPhone, but there are literally thousands of apps that are definitely not accessible using Voice over and even some of the native apps don't always work easily with it.

I have tried NVDA Narrator, and, overall find that Jaws works better than either most of the time.

I have also used Talk Back with Android as well as the voice on the Samsung phones and got tired of fighting to get anything done.

I have been using Jaws for 20 years and only use a minimum of what it can do and it is, an probably always will be my "go to" screen reader.

The beautiful part is, no one is forcing you or anyone else to choose one screen reader.

On 5/5/2020 4:18 AM, Dan Longmore wrote:
The reliability of Apple and voiceover is much more consistent with abs and jaws is at this time. If as jaws claims they are the leader they should be setting the standard and reliability with most apps sadly this is not the case


Dan Longmore
 

The reliability of Apple and voiceover is much more consistent with abs and jaws is at this time. If as jaws claims they are the leader they should be setting the standard and reliability with most apps sadly this is not the case


 

And to add to Sieghard Wietzel's latest observations, which are correct, anyone in the IT business knows just how tightly controlled Apple is about its ecosystems overall.  As I put it, if you use Apple products, you are simply expected to become one with the Borg.  Apple does not allow third parties to have access to their app stores at anywhere near the levels that Microsoft has allowed third-parties to interface with Windows (or that Android allows in its ecosystem).  That matters.

You have far greater options in the Windows world as far as available software and the ability to customize the user environment itself.  With that wide range of options you also have a wide range of crap, too.  But when it comes to accessibility issues, I can guarantee you that there are times where it's Microsoft's fault, the application developers' fault, the screen reader developers' fault - singly - and times where at least two of the three or all three have some involvement in less than stellar accessibility.  It's also a fact, particularly when it comes to accessibility on webpages or in web applications, that ongoing changes in actual coding are coming at a rate that no screen reader developer is going to be able to keep up with, and this is not new, and it will not be going away.

In certain arenas, accessibility is always going to be a game of catch-up.  As it was in the beginning, is now, and ever shall be . . .
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


 

It is not the responsibility of Jaws alone to make sure it work perfectly with every app, it is also the responsibility of app and program developers (and web developers) to follow standards which insure a better experience for people who use screenreaders. Interestingly enough you rarely hear among iPhone users that they expect Apple to make sure any app one downloads works well with Voiceover, if an app does not it's usually the app developer who is held responsible because Apple has a very clear accessibility framework which, I assume, will result in accessible apps if the developer follows it.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Mladek
Sent: Sunday, May 3, 2020 12:01 PM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

First I did the download from the site, then simply hit open and install. After this incident, I downloaded and then hit save. Then went to downloads and opened but I will be honest, I've become so anti-2020 version, I only downloaded the 2019 version and all is working properly.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: Sunday, May 3, 2020 9:34 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Are you installing from the website, or first downloading the file and using the file to execute the installation? Installing from the file is safer.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Mladek
Sent: Sunday, May 3, 2020 8:27 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

And so it goes with JFW... I finally took the leap of Faith and installed the latest update to Jaws 2020 yesterday afternoon. The install corrupted something and I have to uninstall all JFW components and reinstall all from scratch. This is the 2nd time in a year that a JFW install has done something as this. The last time, it corrupted my Operating System and the Entire Hard-Drive was toast and had to be wiped clean and all re-installed. Be sure to have a back-up of your hard-drive before you do any JFW installs... Too obvious to be a mere coincidence...


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: Sunday, May 3, 2020 5:39 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat:

You could probably make the change Ceigart mentioned, using the registry editor.

Dave

----- Original Message -----
From: "Patrick Murphy" <murphy.patrick42@gmail.com>
To: <main@jfw.groups.io>
Sent: Saturday, May 2, 2020 8:52 PM
Subject: Re: the latest update to jaws 2020 giving me a fit


Hi,

the group policy editor is only available in windows 10 professional addition.
there is nothing like it in windows 10 home edition.
pat



-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rick Mladek
Sent: Saturday 2 May 2020 18:58
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard,

Where do we find this setting?

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario
Sent: Saturday, May 2, 2020 12:33 PM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard, could you tell us what the group policy item was, or point to the post? I'm curious as to what it might have been.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: Saturday 2 May 2020 16:54
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat,

I don't wan to minimize the issues you had, but Jaws 2020 has been out for over 6 months and while there will always be certain configurations and systems with various issues, these may not always be 100% the fault of Jaws.
I, for example, had one computer where for over a year I could not use any of the Windows apps like Calculator and in addition to that Jaws would read absolutely nothing in the start menu or the Settings app. I could open Settings and when somebody checked I was told visually everything was fine, I could right arrow and down arrow and focus would move, I could press enter and whatever category I was on opened up and so on, but Jaws was absolutely silent. This was even before Jaws 2020 came out and it was like this with Jaws 2018 and Jaws 2019 and nothing I did including completely uninstalling both versions, deleting all Jaws folders and reinstalling would fix it. At the same time I had another almost identical computer at my business with very similar hardware and all worked fine. Finally I read a post somewhere where another user had the same problem and somehow they either found out or were told to check if a particular item in the group policy editor in Windows 10 Pro was enabled. I checked the same setting and it was disabled on this particular computer, I have no idea why or how, but it was and as soon as I enabled it all worked perfectly. Narrator, by the way, worked just fine in the Settings app, start menu and calculator, it was just Jaws which had the problem and the problem which fixed the issue had nothing to do with Jaws, but was simply a Windows setting.
I mentioned this because it shows how sometimes a problem with Jaws can be extremely specific to one system and be caused by something which is directly not even related to Jaws. I am convinced that if I had wiped the system and reinstalled Windows this would have also fixed the problem, but this happened to be on the PC we use as the main register at my retail store and there is other software on this system which is not quite so easy to reinstall so for the longest time I just put up with it and used Narrator if I wanted to do something in the Settings, I hardly ever use the start menu anyways and when I needed to calculate something I'd just open up Excel instead of using the Calculator. This way I could work around the problem, but it was sure nice when it turned out to be such a simple fix which took me all of 30 seconds to make.

Best regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy
Sent: Saturday, May 2, 2020 7:01 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hi,

Not surprised you are having trouble. I myself, only recently, had trouble with installing jaws 2020. I had an authorization problem with windows 10.
Like you, i had to uninstall everything and reinstall everything.
Perhaps freedom scientific should look at this version of jaws again, and take the bugs out of it.
God knows what else is wrong that hasn't been discovered yet.
Pat
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of ratshtron
Sent: Friday 1 May 2020 16:37
To: main@jfw.groups.io
Subject: the latest update to jaws 2020 giving me a fit

I have tried to update to the latest jaws 2020 on a windows 7 32bit system and when I do my system starts rebooting over and over. I get the error that the gdihooks.dll is missing from my computer and to reinstall the software.
I finally got it to work removing all the jaws installations and only installing a 2003 build of 2020. Now, on my laptop running windows 10 had no problems with the 2004.66 update of jaws 2020. go figure!


--
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus
















.


 

On Sun, May 3, 2020 at 05:19 PM, Rick Mladek wrote:
Now there is a common Tech response to blame the hardware no matter how new or pristine condition it is in.
No, it's not.   There could be issues with JAWS, but certainly not the ones you are claiming there are that have caused catastrophic failures and interactions with the underlying OS in a way that damages it.

You can attack me all you like, but yours is the textbook example of something being wrong that's idiosyncratic to the machine in question.  Whether that's a fault in the hardware, a corruption in the OS itself, or something else is open to question.  But your experience is utterly uncharacteristic, and it's time that you recognized it as such rather than ranting that JAWS is the root of all evil.  That position just does not hold up to even cursory scrutiny nor the vast majority experience.  That matters.

And this will be my last word on this, as I know only too well the truth contained in this quotation:

It is useless to attempt to reason a man out of a thing he was never reasoned into.

          ~ Jonathan Swift (1667 - 1745), Irish essayist, novelist, & satirist
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


Rick Mladek
 

Now there is a common Tech response to blame the hardware no matter how new or pristine condition it is in. The software here, JAWS, is not keeping up with the software it is to be working with, be it MS OS to apps as Office or others as Netflicks etc. How can a Company continue to charge for annual upgrades if they do not offer a completely functional product? This is a Jaws issue and you cannot blame any other for no, what is wrong with the product may not effect all the same but the said product/software should have most if not nearly all bugs killed before put on the so-called shelf to be sold.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Sunday, May 3, 2020 5:13 PM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

 

On Sun, May 3, 2020 at 05:08 PM, David Diamond wrote:

I muse as well if this is not the proverbial trying to put a square peg in a round whole?

I have said, again and again, on multiple venues:  Most issues are idiosyncratic to the machine on which they are occurring.

I've been in the computer business since the 1980s, and when any given piece of software has a bug (be it major or minor) this appears on virtually every machine on which it is installed.  I say virtually because it depends on the end user doing something that invokes the actual buggy code; if they don't, everything will look perfect for them.

But most people are simply not willing to accept that there is very likely something wrong at their end.  And this is all the more true when uncharacteristic behaviors keep repeating themselves.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


 

On Sun, May 3, 2020 at 05:08 PM, David Diamond wrote:
I muse as well if this is not the proverbial trying to put a square peg in a round whole?
I have said, again and again, on multiple venues:  Most issues are idiosyncratic to the machine on which they are occurring.

I've been in the computer business since the 1980s, and when any given piece of software has a bug (be it major or minor) this appears on virtually every machine on which it is installed.  I say virtually because it depends on the end user doing something that invokes the actual buggy code; if they don't, everything will look perfect for them.

But most people are simply not willing to accept that there is very likely something wrong at their end.  And this is all the more true when uncharacteristic behaviors keep repeating themselves.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


David Diamond
 

Well myself I’ve not had any problems yet.  Of course I’m running the latest version of office and JAWS.  I muse as well if this is not the proverbial trying to put a square peg in a round whole? Or the backyard computer repairman who have the idea of “If it doesn’t fit, bang it hard and it will.”   


Cornelius
 

So far what I did was to download the setup from the website. Don't quite trust the update file.

-----Original Message-----
From: Rick Mladek
Sent: Sunday, May 3, 2020 8:26 PM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

And so it goes with JFW... I finally took the leap of Faith and installed the latest update to Jaws 2020 yesterday afternoon. The install corrupted something and I have to uninstall all JFW components and reinstall all from scratch. This is the 2nd time in a year that a JFW install has done something as this. The last time, it corrupted my Operating System and the Entire Hard-Drive was toast and had to be wiped clean and all re-installed. Be sure to have a back-up of your hard-drive before you do any JFW installs... Too obvious to be a mere coincidence...


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: Sunday, May 3, 2020 5:39 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat:

You could probably make the change Ceigart mentioned, using the registry editor.

Dave

----- Original Message -----
From: "Patrick Murphy" <murphy.patrick42@gmail.com>
To: <main@jfw.groups.io>
Sent: Saturday, May 2, 2020 8:52 PM
Subject: Re: the latest update to jaws 2020 giving me a fit


Hi,

the group policy editor is only available in windows 10 professional
addition.
there is nothing like it in windows 10 home edition.
pat



-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rick
Mladek
Sent: Saturday 2 May 2020 18:58
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard,

Where do we find this setting?

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario
Sent: Saturday, May 2, 2020 12:33 PM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard, could you tell us what the group policy item was, or point to the
post? I'm curious as to what it might have been.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard
Weitzel
Sent: Saturday 2 May 2020 16:54
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat,

I don't wan to minimize the issues you had, but Jaws 2020 has been out for
over 6 months and while there will always be certain configurations and
systems with various issues, these may not always be 100% the fault of Jaws.
I, for example, had one computer where for over a year I could not use any
of the Windows apps like Calculator and in addition to that Jaws would read
absolutely nothing in the start menu or the Settings app. I could open
Settings and when somebody checked I was told visually everything was fine,
I could right arrow and down arrow and focus would move, I could press enter
and whatever category I was on opened up and so on, but Jaws was absolutely
silent. This was even before Jaws 2020 came out and it was like this with
Jaws 2018 and Jaws 2019 and nothing I did including completely uninstalling
both versions, deleting all Jaws folders and reinstalling would fix it. At
the same time I had another almost identical computer at my business with
very similar hardware and all worked fine. Finally I read a post somewhere
where another user had the same problem and somehow they either found out or
were told to check if a particular item in the group policy editor in
Windows 10 Pro was enabled. I checked the same setting and it was disabled
on this particular computer, I have no idea why or how, but it was and as
soon as I enabled it all worked perfectly. Narrator, by the way, worked just
fine in the Settings app, start menu and calculator, it was just Jaws which
had the problem and the problem which fixed the issue had nothing to do with
Jaws, but was simply a Windows setting.
I mentioned this because it shows how sometimes a problem with Jaws can be
extremely specific to one system and be caused by something which is
directly not even related to Jaws. I am convinced that if I had wiped the
system and reinstalled Windows this would have also fixed the problem, but
this happened to be on the PC we use as the main register at my retail store
and there is other software on this system which is not quite so easy to
reinstall so for the longest time I just put up with it and used Narrator if
I wanted to do something in the Settings, I hardly ever use the start menu
anyways and when I needed to calculate something I'd just open up Excel
instead of using the Calculator. This way I could work around the problem,
but it was sure nice when it turned out to be such a simple fix which took
me all of 30 seconds to make.

Best regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy
Sent: Saturday, May 2, 2020 7:01 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hi,

Not surprised you are having trouble. I myself, only recently, had trouble
with installing jaws 2020. I had an authorization problem with windows 10.
Like you, i had to uninstall everything and reinstall everything.
Perhaps freedom scientific should look at this version of jaws again, and
take the bugs out of it.
God knows what else is wrong that hasn't been discovered yet.
Pat
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of ratshtron
Sent: Friday 1 May 2020 16:37
To: main@jfw.groups.io
Subject: the latest update to jaws 2020 giving me a fit

I have tried to update to the latest jaws 2020 on a windows 7 32bit system
and when I do my system starts rebooting over and over. I get the error that
the gdihooks.dll is missing from my computer and to reinstall the software.
I finally got it to work removing all the jaws installations and only
installing a 2003 build of 2020. Now, on my laptop running windows 10 had no
problems with the 2004.66 update of jaws 2020. go figure!


--
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus
















.


Marty Hutchings
 

Using the latest JAWS 2020 with Windows 7, Firefox, Office 2007 and Windows Live Mail and very little problems. I don't like the thought of upgrading to Windows 10 and Office 360 after hearing of all of the problems, but I know that I have to some time soon. It is just the financial barrier that is keeping me back from joining in on all of the problems that you all seem to be having. What Fun! LOL



Love in Christ
Marty
For our struggle is not against flesh and blood, but against the rulers, against the powers, against the world forces of this darkness, against the spiritual forces of wickedness in the heavenly places.
Therefore, take up the full armor of God, so that you will be able to resist in the evil day, and having done everything, to stand firm.
Ephesians 6:12, 13

-----Original Message-----
From: Patrick Murphy
Sent: Sunday, May 03, 2020 10:34 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

It would be interesting to know, in general, how many of us have actually used jaws 2020 without problems?
Pat



-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Adrian Spratt
Sent: Sunday 3 May 2020 14:34
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Are you installing from the website, or first downloading the file and using the file to execute the installation? Installing from the file is safer.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Mladek
Sent: Sunday, May 3, 2020 8:27 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

And so it goes with JFW... I finally took the leap of Faith and installed the latest update to Jaws 2020 yesterday afternoon. The install corrupted something and I have to uninstall all JFW components and reinstall all from scratch. This is the 2nd time in a year that a JFW install has done something as this. The last time, it corrupted my Operating System and the Entire Hard-Drive was toast and had to be wiped clean and all re-installed. Be sure to have a back-up of your hard-drive before you do any JFW installs... Too obvious to be a mere coincidence...


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: Sunday, May 3, 2020 5:39 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat:

You could probably make the change Ceigart mentioned, using the registry editor.

Dave

----- Original Message -----
From: "Patrick Murphy" <murphy.patrick42@gmail.com>
To: <main@jfw.groups.io>
Sent: Saturday, May 2, 2020 8:52 PM
Subject: Re: the latest update to jaws 2020 giving me a fit


Hi,

the group policy editor is only available in windows 10 professional addition.
there is nothing like it in windows 10 home edition.
pat



-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rick
Mladek
Sent: Saturday 2 May 2020 18:58
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard,

Where do we find this setting?

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario
Sent: Saturday, May 2, 2020 12:33 PM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard, could you tell us what the group policy item was, or point to the
post? I'm curious as to what it might have been.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard
Weitzel
Sent: Saturday 2 May 2020 16:54
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat,

I don't wan to minimize the issues you had, but Jaws 2020 has been out for
over 6 months and while there will always be certain configurations and
systems with various issues, these may not always be 100% the fault of Jaws.
I, for example, had one computer where for over a year I could not use any
of the Windows apps like Calculator and in addition to that Jaws would read
absolutely nothing in the start menu or the Settings app. I could open
Settings and when somebody checked I was told visually everything was fine,
I could right arrow and down arrow and focus would move, I could press enter
and whatever category I was on opened up and so on, but Jaws was absolutely
silent. This was even before Jaws 2020 came out and it was like this with
Jaws 2018 and Jaws 2019 and nothing I did including completely uninstalling
both versions, deleting all Jaws folders and reinstalling would fix it. At
the same time I had another almost identical computer at my business with
very similar hardware and all worked fine. Finally I read a post somewhere
where another user had the same problem and somehow they either found out or
were told to check if a particular item in the group policy editor in
Windows 10 Pro was enabled. I checked the same setting and it was disabled
on this particular computer, I have no idea why or how, but it was and as
soon as I enabled it all worked perfectly. Narrator, by the way, worked just
fine in the Settings app, start menu and calculator, it was just Jaws which
had the problem and the problem which fixed the issue had nothing to do with
Jaws, but was simply a Windows setting.
I mentioned this because it shows how sometimes a problem with Jaws can be
extremely specific to one system and be caused by something which is
directly not even related to Jaws. I am convinced that if I had wiped the
system and reinstalled Windows this would have also fixed the problem, but
this happened to be on the PC we use as the main register at my retail store
and there is other software on this system which is not quite so easy to
reinstall so for the longest time I just put up with it and used Narrator if
I wanted to do something in the Settings, I hardly ever use the start menu
anyways and when I needed to calculate something I'd just open up Excel
instead of using the Calculator. This way I could work around the problem,
but it was sure nice when it turned out to be such a simple fix which took
me all of 30 seconds to make.

Best regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy
Sent: Saturday, May 2, 2020 7:01 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hi,

Not surprised you are having trouble. I myself, only recently, had trouble
with installing jaws 2020. I had an authorization problem with windows 10.
Like you, i had to uninstall everything and reinstall everything.
Perhaps freedom scientific should look at this version of jaws again, and
take the bugs out of it.
God knows what else is wrong that hasn't been discovered yet.
Pat
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of ratshtron
Sent: Friday 1 May 2020 16:37
To: main@jfw.groups.io
Subject: the latest update to jaws 2020 giving me a fit

I have tried to update to the latest jaws 2020 on a windows 7 32bit system
and when I do my system starts rebooting over and over. I get the error that
the gdihooks.dll is missing from my computer and to reinstall the software.
I finally got it to work removing all the jaws installations and only
installing a 2003 build of 2020. Now, on my laptop running windows 10 had no
problems with the 2004.66 update of jaws 2020. go figure!


--
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus
















.


Shirley Tracy
 

Hi everyone,

 

FYI, JAWS 2020 installed beautifully for me. And I’m the gal who always admits I’m a non tech person. I use Windows 10, JAWS Home Use (64 bit) and MS2016.

 

 

Shirley Tracy

 

From: Loy
Sent: Sunday, May 3, 2020 12:22 PM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

 

So far I have had no problems with JAWS 2020.

----- Original Message -----

From: "Patrick Murphy" <murphy.patrick42@...>

To: <main@jfw.groups.io>

Sent: Sunday, May 3, 2020 11:34 AM

Subject: Re: the latest update to jaws 2020 giving me a fit

 

 

It would be interesting to know, in general, how many of us have actually

used jaws 2020 without problems?

Pat

 

 

 

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Adrian

Spratt

Sent: Sunday 3 May 2020 14:34

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

Are you installing from the website, or first downloading the file and using

the file to execute the installation? Installing from the file is safer.

 

-----Original Message-----

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Mladek

Sent: Sunday, May 3, 2020 8:27 AM

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

And so it goes with JFW... I finally took the leap of Faith and installed

the latest update to Jaws 2020 yesterday afternoon. The install corrupted

something and I have to uninstall all JFW components and reinstall all from

scratch. This is the 2nd time in a year that a JFW install has done

something as this. The last time, it corrupted my Operating System and the

Entire Hard-Drive was toast and had to be wiped clean and all re-installed.

Be sure to have a back-up of your hard-drive before you do any JFW

installs... Too obvious to be a mere coincidence...

 

 

-----Original Message-----

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber

Sent: Sunday, May 3, 2020 5:39 AM

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

Hello Pat:

 

You could probably make the change Ceigart mentioned, using the registry

editor.

 

Dave

 

----- Original Message -----

From: "Patrick Murphy" <murphy.patrick42@...>

To: <main@jfw.groups.io>

Sent: Saturday, May 2, 2020 8:52 PM

Subject: Re: the latest update to jaws 2020 giving me a fit

 

 

Hi,

 

the group policy editor is only available in windows 10 professional

addition.

there is nothing like it in windows 10 home edition.

pat

 

 

 

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rick

Mladek

Sent: Saturday 2 May 2020 18:58

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

Sieghard,

 

Where do we find this setting?

 

-----Original Message-----

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario

Sent: Saturday, May 2, 2020 12:33 PM

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

Sieghard, could you tell us what the group policy item was, or point to the

post? I'm curious as to what it might have been.

 

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard

Weitzel

Sent: Saturday 2 May 2020 16:54

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

Hello Pat,

 

I don't wan to minimize the issues you had, but Jaws 2020 has been out for

over 6 months and while there will always be certain configurations and

systems with various issues, these may not always be 100% the fault of Jaws.

I, for example, had one computer where for over a year I could not use any

of the Windows apps like Calculator and in addition to that Jaws would read

absolutely nothing in the start menu or the Settings app. I could open

Settings and when somebody checked I was told visually everything was fine,

I could right arrow and down arrow and focus would move, I could press enter

and whatever category I was on opened up and so on, but Jaws was absolutely

silent. This was even before Jaws 2020 came out and it was like this with

Jaws 2018 and Jaws 2019 and nothing I did including completely uninstalling

both versions, deleting all Jaws folders and reinstalling would fix it. At

the same time I had another almost identical computer at my business with

very similar hardware and all worked fine. Finally I read a post somewhere

where another user had the same problem and somehow they either found out or

were told to check if a particular item in the group policy editor in

Windows 10 Pro was enabled. I checked the same setting and it was disabled

on this particular computer, I have no idea why or how, but it was and as

soon as I enabled it all worked perfectly. Narrator, by the way, worked just

fine in the Settings app, start menu and calculator, it was just Jaws which

had the problem and the problem which fixed the issue had nothing to do with

Jaws, but was simply a Windows setting.

I mentioned this because it shows how sometimes a problem with Jaws can be

extremely specific to one system and be caused by something which is

directly not even related to Jaws. I am convinced that if I had wiped the

system and reinstalled Windows this would have also fixed the problem, but

this happened to be on the PC we use as the main register at my retail store

and there is other software on this system which is not quite so easy to

reinstall so for the longest time I just put up with it and used Narrator if

I wanted to do something in the Settings, I hardly ever use the start menu

anyways and when I needed to calculate something I'd just open up Excel

instead of using the Calculator. This way I could work around the problem,

but it was sure nice when it turned out to be such a simple fix which took

me all of 30 seconds to make.

 

Best regards,

Sieghard

 

-----Original Message-----

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy

Sent: Saturday, May 2, 2020 7:01 AM

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

Hi,

 

Not surprised you are having trouble. I myself, only recently, had trouble

with installing jaws 2020. I had an authorization problem with windows 10.

Like you, i had to uninstall everything and reinstall everything.

Perhaps freedom scientific should look at this version of jaws again, and

take the bugs out of it.

God knows what else is wrong that hasn't been discovered yet.

Pat

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of ratshtron

Sent: Friday 1 May 2020 16:37

To: main@jfw.groups.io

Subject: the latest update to jaws 2020 giving me a fit

 

I have tried to update to the latest jaws 2020 on a windows 7 32bit system

and when I do my system starts rebooting over and over. I get the error that

the gdihooks.dll is missing from my computer and to reinstall the software.

I finally got it to work removing all the jaws installations and only

installing a 2003 build of 2020. Now, on my laptop running windows 10 had no

problems with the 2004.66 update of jaws 2020. go figure!

 

 

--

This email has been checked for viruses by Avast antivirus software.

https://www.avast.com/antivirus

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


James Homuth
 

That's your MaxAudio utility hard at work. Honestly, I uninstalled that within a week of getting this machine. It doesn't do anything for me anyway.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy
Sent: May 2, 2020 4:01 PM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

i think in general, jaws 2020 has a lot to answer.
In the short time i have been using it, i have had nothing but trouble with it.
in my opinion, freedom scientific need to put a lot more resources into their testing. it is becoming sloppy.
they spend a lot of time telling everyone how good their product is, but have a good look!!
all their training material is written with accessibility in mind, obviously.
i would accept their standing on the fact that they cannot test for every app out there, but some of the larger ones like netflix have been given no testing at all.
try plugging in a set of headfones into a del inspiron laptop. they run the realtec drivers for audio.
once you plug anything into the jack, you are asked by windows, what it is, mick headfones etc.
if you try to scroll down the control, you will hear things like "ms-web-****" where "****" is a number, set of letters etc.
lets face it, this is basic testing.
there is too much pride in being the market leader in my opinion. this will change, if they dont test more before releasing something. that is exactly what microsoft appears to do with windows. lets have windows 10, and then about 10 million updates to secure it afterwards.
i really think, given the burst of technology especially in the last few years, that people such as ourselves should keep comparing the latest versions of things such as jaws, with the latest versions of free software such as nvda.
pat




-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cristóbal
Sent: Saturday 2 May 2020 18:34
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

I found the March 2020 update to be quite buggy. Mainly my Outlook 22016 calendar slowing down something terrible and Jaws saying table in cells in Word documents and just little stuff here and there.
I think the table thing is gone with the most recent April update, but haven't used it enough to say if the Outlook calendar thing was addressed.

Cristóbal

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario
Sent: Saturday, May 2, 2020 9:33 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard, could you tell us what the group policy item was, or point to the post? I'm curious as to what it might have been.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: Saturday 2 May 2020 16:54
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat,

I don't wan to minimize the issues you had, but Jaws 2020 has been out for over 6 months and while there will always be certain configurations and systems with various issues, these may not always be 100% the fault of Jaws.
I, for example, had one computer where for over a year I could not use any of the Windows apps like Calculator and in addition to that Jaws would read absolutely nothing in the start menu or the Settings app. I could open Settings and when somebody checked I was told visually everything was fine, I could right arrow and down arrow and focus would move, I could press enter and whatever category I was on opened up and so on, but Jaws was absolutely silent. This was even before Jaws 2020 came out and it was like this with Jaws 2018 and Jaws 2019 and nothing I did including completely uninstalling both versions, deleting all Jaws folders and reinstalling would fix it. At the same time I had another almost identical computer at my business with very similar hardware and all worked fine. Finally I read a post somewhere where another user had the same problem and somehow they either found out or were told to check if a particular item in the group policy editor in Windows 10 Pro was enabled. I checked the same setting and it was disabled on this particular computer, I have no idea why or how, but it was and as soon as I enabled it all worked perfectly. Narrator, by the way, worked just fine in the Settings app, start menu and calculator, it was just Jaws which had the problem and the problem which fixed the issue had nothing to do with Jaws, but was simply a Windows setting.
I mentioned this because it shows how sometimes a problem with Jaws can be extremely specific to one system and be caused by something which is directly not even related to Jaws. I am convinced that if I had wiped the system and reinstalled Windows this would have also fixed the problem, but this happened to be on the PC we use as the main register at my retail store and there is other software on this system which is not quite so easy to reinstall so for the longest time I just put up with it and used Narrator if I wanted to do something in the Settings, I hardly ever use the start menu anyways and when I needed to calculate something I'd just open up Excel instead of using the Calculator. This way I could work around the problem, but it was sure nice when it turned out to be such a simple fix which took me all of 30 seconds to make.

Best regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy
Sent: Saturday, May 2, 2020 7:01 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hi,

Not surprised you are having trouble. I myself, only recently, had trouble with installing jaws 2020. I had an authorization problem with windows 10.
Like you, i had to uninstall everything and reinstall everything.
Perhaps freedom scientific should look at this version of jaws again, and take the bugs out of it.
God knows what else is wrong that hasn't been discovered yet.
Pat
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of ratshtron
Sent: Friday 1 May 2020 16:37
To: main@jfw.groups.io
Subject: the latest update to jaws 2020 giving me a fit

I have tried to update to the latest jaws 2020 on a windows 7 32bit system and when I do my system starts rebooting over and over. I get the error that the gdihooks.dll is missing from my computer and to reinstall the software.
I finally got it to work removing all the jaws installations and only installing a 2003 build of 2020. Now, on my laptop running windows 10 had no problems with the 2004.66 update of jaws 2020. go figure!


--
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus
















.


Rick Mladek
 

My hardware is not the problem thanks. The system, hard-drives and all are new and kept in the utmost best condition humanly possible. This is software and there is not one that can prove otherwise. Too many issues with 2020 and every update throughout the year does not fix problems, just new headaches arise. One or two may say they have had no problems, this is wonderful for them, if at all factual. However, the masses speak as one, this version, 2020, is showing the focus of FS with their annual version getting out and money to be made off of we dedicated users Vs. stable software with as few issues as is obvious a constant problem through the years and growing more as each version is rushed/forced into existance/usage.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Sunday, May 3, 2020 11:48 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

 

On Sun, May 3, 2020 at 08:26 AM, Rick Mladek wrote:

Too obvious to be a mere coincidence...

If you have had this occur, twice, you should be looking at something being wrong with your hardware.

Application software has never, in my decades of experience, corrupted any OS (and I don't count viruses or malware as "application software.")

You are, however, giving people very good advice with regard to having a backup protocol and taking full system image backups on a routine cycle.  The number of things that have the potential to cause a system to crash are numerous, and generally related to people screwing around with the OS itself in ways they shouldn't or drive failure.  Having a backup saves you untold time and grief.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


Rick Mladek
 

First I did the download from the site, then simply hit open and install. After this incident, I downloaded and then hit save. Then went to downloads and opened but I will be honest, I've become so anti-2020 version, I only downloaded the 2019 version and all is working properly.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: Sunday, May 3, 2020 9:34 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Are you installing from the website, or first downloading the file and using the file to execute the installation? Installing from the file is safer.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Mladek
Sent: Sunday, May 3, 2020 8:27 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

And so it goes with JFW... I finally took the leap of Faith and installed the latest update to Jaws 2020 yesterday afternoon. The install corrupted something and I have to uninstall all JFW components and reinstall all from scratch. This is the 2nd time in a year that a JFW install has done something as this. The last time, it corrupted my Operating System and the Entire Hard-Drive was toast and had to be wiped clean and all re-installed. Be sure to have a back-up of your hard-drive before you do any JFW installs... Too obvious to be a mere coincidence...


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: Sunday, May 3, 2020 5:39 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat:

You could probably make the change Ceigart mentioned, using the registry editor.

Dave

----- Original Message -----
From: "Patrick Murphy" <murphy.patrick42@gmail.com>
To: <main@jfw.groups.io>
Sent: Saturday, May 2, 2020 8:52 PM
Subject: Re: the latest update to jaws 2020 giving me a fit


Hi,

the group policy editor is only available in windows 10 professional addition.
there is nothing like it in windows 10 home edition.
pat



-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rick Mladek
Sent: Saturday 2 May 2020 18:58
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard,

Where do we find this setting?

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario
Sent: Saturday, May 2, 2020 12:33 PM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Sieghard, could you tell us what the group policy item was, or point to the post? I'm curious as to what it might have been.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: Saturday 2 May 2020 16:54
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hello Pat,

I don't wan to minimize the issues you had, but Jaws 2020 has been out for over 6 months and while there will always be certain configurations and systems with various issues, these may not always be 100% the fault of Jaws.
I, for example, had one computer where for over a year I could not use any of the Windows apps like Calculator and in addition to that Jaws would read absolutely nothing in the start menu or the Settings app. I could open Settings and when somebody checked I was told visually everything was fine, I could right arrow and down arrow and focus would move, I could press enter and whatever category I was on opened up and so on, but Jaws was absolutely silent. This was even before Jaws 2020 came out and it was like this with Jaws 2018 and Jaws 2019 and nothing I did including completely uninstalling both versions, deleting all Jaws folders and reinstalling would fix it. At the same time I had another almost identical computer at my business with very similar hardware and all worked fine. Finally I read a post somewhere where another user had the same problem and somehow they either found out or were told to check if a particular item in the group policy editor in Windows 10 Pro was enabled. I checked the same setting and it was disabled on this particular computer, I have no idea why or how, but it was and as soon as I enabled it all worked perfectly. Narrator, by the way, worked just fine in the Settings app, start menu and calculator, it was just Jaws which had the problem and the problem which fixed the issue had nothing to do with Jaws, but was simply a Windows setting.
I mentioned this because it shows how sometimes a problem with Jaws can be extremely specific to one system and be caused by something which is directly not even related to Jaws. I am convinced that if I had wiped the system and reinstalled Windows this would have also fixed the problem, but this happened to be on the PC we use as the main register at my retail store and there is other software on this system which is not quite so easy to reinstall so for the longest time I just put up with it and used Narrator if I wanted to do something in the Settings, I hardly ever use the start menu anyways and when I needed to calculate something I'd just open up Excel instead of using the Calculator. This way I could work around the problem, but it was sure nice when it turned out to be such a simple fix which took me all of 30 seconds to make.

Best regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy
Sent: Saturday, May 2, 2020 7:01 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

Hi,

Not surprised you are having trouble. I myself, only recently, had trouble with installing jaws 2020. I had an authorization problem with windows 10.
Like you, i had to uninstall everything and reinstall everything.
Perhaps freedom scientific should look at this version of jaws again, and take the bugs out of it.
God knows what else is wrong that hasn't been discovered yet.
Pat
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of ratshtron
Sent: Friday 1 May 2020 16:37
To: main@jfw.groups.io
Subject: the latest update to jaws 2020 giving me a fit

I have tried to update to the latest jaws 2020 on a windows 7 32bit system and when I do my system starts rebooting over and over. I get the error that the gdihooks.dll is missing from my computer and to reinstall the software.
I finally got it to work removing all the jaws installations and only installing a 2003 build of 2020. Now, on my laptop running windows 10 had no problems with the 2004.66 update of jaws 2020. go figure!


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.


 

Hi Bill,

 

I am not saying this is the problem, but you mentioned Outlook 2010 and I wonder if maybe using a newer and supported version of Office might be better.

I used to have this problem with Jaws crashing when something was not responding a lot under Windows 7, but Jaws rarely crashes any more under Windows 10 at least for me and I don’t even remember if it did when moving emails to a different folder.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Sunday, May 3, 2020 10:16 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

 

As I said, Brian, if I try to perform any keystroke after getting one of these messages, JAWS stops running, and I must perform an ALT plus CONTROL plus J command to restart JAWS. This usually happens with Outlook 2010, when trying to move messages between folders. I have tried both a JAWS repair and a JAWS reinstall, and neither solved the problem.

 

Bill White

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Brian Vogel
Sent: Sunday, May 3, 2020 9:34 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

 

On Sun, May 3, 2020 at 12:09 PM, Bill White wrote:

If I get one of those messages from Windows 10 saying that a program is not responding

Have you tried ALT+Tabbing to something else and waiting it out?  I get the occasional "Not Responding" message, too, but it almost always resolves itself given sufficient time (which can be a few seconds to a few minutes).  Everything else keeps working.

Now, if it's JAWS itself that goes into "Not responding" mode, you're really kinda stuck.  I've actually never had a screen reader go into that state, but I can't see any reason why they'd be immune to it and I imagine some have landed in this quandary.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


dennis
 

i just had to completely uninstall jaws 16 2019 and 2020. the 2020 did something to my system and i had to use revo uninstaller to get rid of everything where i could re install them.

On 5/3/2020 12:15 PM, Bill White wrote:

As I said, Brian, if I try to perform any keystroke after getting one of these messages, JAWS stops running, and I must perform an ALT plus CONTROL plus J command to restart JAWS. This usually happens with Outlook 2010, when trying to move messages between folders. I have tried both a JAWS repair and a JAWS reinstall, and neither solved the problem.

 

Bill White

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Brian Vogel
Sent: Sunday, May 3, 2020 9:34 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

 

On Sun, May 3, 2020 at 12:09 PM, Bill White wrote:

If I get one of those messages from Windows 10 saying that a program is not responding

Have you tried ALT+Tabbing to something else and waiting it out?  I get the occasional "Not Responding" message, too, but it almost always resolves itself given sufficient time (which can be a few seconds to a few minutes).  Everything else keeps working.

Now, if it's JAWS itself that goes into "Not responding" mode, you're really kinda stuck.  I've actually never had a screen reader go into that state, but I can't see any reason why they'd be immune to it and I imagine some have landed in this quandary.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss

--
Dennis Cornelison

Virus-free. www.avast.com


Bill White
 

As I said, Brian, if I try to perform any keystroke after getting one of these messages, JAWS stops running, and I must perform an ALT plus CONTROL plus J command to restart JAWS. This usually happens with Outlook 2010, when trying to move messages between folders. I have tried both a JAWS repair and a JAWS reinstall, and neither solved the problem.

 

Bill White

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Brian Vogel
Sent: Sunday, May 3, 2020 9:34 AM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

 

On Sun, May 3, 2020 at 12:09 PM, Bill White wrote:

If I get one of those messages from Windows 10 saying that a program is not responding

Have you tried ALT+Tabbing to something else and waiting it out?  I get the occasional "Not Responding" message, too, but it almost always resolves itself given sufficient time (which can be a few seconds to a few minutes).  Everything else keeps working.

Now, if it's JAWS itself that goes into "Not responding" mode, you're really kinda stuck.  I've actually never had a screen reader go into that state, but I can't see any reason why they'd be immune to it and I imagine some have landed in this quandary.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss