moderated I Cannot Place An Order


Rick Miller
 

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


Dean Martineau <topdot@...>
 

One choice for addressing this is to use the free Aira offer from Vispero for those times when JAWS does not work. The agent can remote into your system using Team Viewer and click or direct as needed.  You don’t need to be an Aira subscriber at all to do this.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Miller
Sent: Thursday, December 12, 2019 6:56 PM
To: jfw@groups.io
Subject: I Cannot Place An Order

 

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


Mike B.
 

Hi Rick,
 
While in forms mode try tabbing instead of arrowing to the comboboxes.  Tabbing might open the comboboxes, then arrow to your choice, tab to the next combobox, and arrow to your choice.
 
If the above doesn't work close forms mode after entering your CC#, arrow or tab to a combobox and press, Alt + downarrow, to open, arrow to your choice, then press, Alt + up arrow to close the combobox.  You can usually open forms mode on an edit field by pressing enter and closing it with the PC cursor key.

Take care.  Mike.  Sent from my iBarstool.  Go Rams!
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----
Sent: Thursday, December 12, 2019 3:56 PM
Subject: I Cannot Place An Order

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


Chris Hill
 

Space-bar or alt-down arrow to open the combo box.



On 12/12/2019 17:56, Rick Miller wrote:

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


Tim Ford
 

I recently experienced this same problem.  I tried JAWS 2020, 2019, and 17, and then NVDA, nothing would read the contents of the boxes, even though a remote session showed them that I was inside the boxes and was cycling through the choices, but no speech. 

 

Those combo boxes are somehow coded so that JAWS cannot read the contents.  The company responded back to my complaint, and found they need to involve the vendor who processes the payments; the vendor’s web page is the culprit.  Sorry I cannot offer a solution, but I just wanted to wade in to confirm this exact scenario happened to me.

 

Tim Ford

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Thursday, December 12, 2019 4:30 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Hi Rick,

 

While in forms mode try tabbing instead of arrowing to the comboboxes.  Tabbing might open the comboboxes, then arrow to your choice, tab to the next combobox, and arrow to your choice.

 

If the above doesn't work close forms mode after entering your CC#, arrow or tab to a combobox and press, Alt + downarrow, to open, arrow to your choice, then press, Alt + up arrow to close the combobox.  You can usually open forms mode on an edit field by pressing enter and closing it with the PC cursor key.


Take care.  Mike.  Sent from my iBarstool.  Go Rams!
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----

Sent: Thursday, December 12, 2019 3:56 PM

Subject: I Cannot Place An Order

 

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


Rick Miller
 

I have done that, but then when I am in the combo box and try to arrow down to the month JAWS will not speak the month.

 

 

 

Rick Miller

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Chris Hill
Sent: Thursday, December 12, 2019 4:48 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Space-bar or alt-down arrow to open the combo box.

 

 

On 12/12/2019 17:56, Rick Miller wrote:

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


Rick Miller
 

I’ve had it happen more than once.

 

 

 

Rick Miller

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Tim Ford
Sent: Thursday, December 12, 2019 5:27 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

I recently experienced this same problem.  I tried JAWS 2020, 2019, and 17, and then NVDA, nothing would read the contents of the boxes, even though a remote session showed them that I was inside the boxes and was cycling through the choices, but no speech. 

 

Those combo boxes are somehow coded so that JAWS cannot read the contents.  The company responded back to my complaint, and found they need to involve the vendor who processes the payments; the vendor’s web page is the culprit.  Sorry I cannot offer a solution, but I just wanted to wade in to confirm this exact scenario happened to me.

 

Tim Ford

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Thursday, December 12, 2019 4:30 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Hi Rick,

 

While in forms mode try tabbing instead of arrowing to the comboboxes.  Tabbing might open the comboboxes, then arrow to your choice, tab to the next combobox, and arrow to your choice.

 

If the above doesn't work close forms mode after entering your CC#, arrow or tab to a combobox and press, Alt + downarrow, to open, arrow to your choice, then press, Alt + up arrow to close the combobox.  You can usually open forms mode on an edit field by pressing enter and closing it with the PC cursor key.


Take care.  Mike.  Sent from my iBarstool.  Go Rams!
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----

From: Rick Miller

Sent: Thursday, December 12, 2019 3:56 PM

Subject: I Cannot Place An Order

 

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


Chris Chaffin
 

Rick, does Jaws read the combo boxes as you just arrow over them?
You could try going to the combo box, entering forms mode, typing the first letters of the month you want, then exiting forms mode.  Then arrow to combo box to see if it will read the month that you have selected to see if it is correct.

Have no idea if it will work, but maybe worth a try.

Chris


On Dec 12, 2019, at 9:11 PM, Rick Miller <rm1263@...> wrote:



I’ve had it happen more than once.

 

 

 

Rick Miller

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Tim Ford
Sent: Thursday, December 12, 2019 5:27 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

I recently experienced this same problem.  I tried JAWS 2020, 2019, and 17, and then NVDA, nothing would read the contents of the boxes, even though a remote session showed them that I was inside the boxes and was cycling through the choices, but no speech. 

 

Those combo boxes are somehow coded so that JAWS cannot read the contents.  The company responded back to my complaint, and found they need to involve the vendor who processes the payments; the vendor’s web page is the culprit.  Sorry I cannot offer a solution, but I just wanted to wade in to confirm this exact scenario happened to me.

 

Tim Ford

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Thursday, December 12, 2019 4:30 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Hi Rick,

 

While in forms mode try tabbing instead of arrowing to the comboboxes.  Tabbing might open the comboboxes, then arrow to your choice, tab to the next combobox, and arrow to your choice.

 

If the above doesn't work close forms mode after entering your CC#, arrow or tab to a combobox and press, Alt + downarrow, to open, arrow to your choice, then press, Alt + up arrow to close the combobox.  You can usually open forms mode on an edit field by pressing enter and closing it with the PC cursor key.


Take care.  Mike.  Sent from my iBarstool.  Go Rams!
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----

From: Rick Miller

Sent: Thursday, December 12, 2019 3:56 PM

Subject: I Cannot Place An Order

 

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


Barbara Black
 

 

Rick-

I have had this problem too but found that if I down arrow to what I think is correct and then tab to the next combo box or field, shift tab back to the first one, it will then read where I am in that combo box. For instance, if I am trying to enter expiration date of march 2021, in the first combo box, I would down arrow 3 times, tab and then shift tab.  JAWS will then read the month so I know if I got it right.  I do the same for choosing a state from a combo box, hitting M for Massachusetts, arrowing down a few times and then checking it by leaving that combo box and shift tabbing back to it to see if I got it right and arrowing up or down  if I didn’t (and then checking it again by tabbing and shift tabbing back).  

 

It is definitely annoying and tedious but it has worked for me a bunch of times.

 

Barbara

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rick Miller
Sent: Thursday, December 12, 2019 9:11 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

I’ve had it happen more than once.

 

 

 

Rick Miller

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Tim Ford
Sent: Thursday, December 12, 2019 5:27 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

I recently experienced this same problem.  I tried JAWS 2020, 2019, and 17, and then NVDA, nothing would read the contents of the boxes, even though a remote session showed them that I was inside the boxes and was cycling through the choices, but no speech. 

 

Those combo boxes are somehow coded so that JAWS cannot read the contents.  The company responded back to my complaint, and found they need to involve the vendor who processes the payments; the vendor’s web page is the culprit.  Sorry I cannot offer a solution, but I just wanted to wade in to confirm this exact scenario happened to me.

 

Tim Ford

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Thursday, December 12, 2019 4:30 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Hi Rick,

 

While in forms mode try tabbing instead of arrowing to the comboboxes.  Tabbing might open the comboboxes, then arrow to your choice, tab to the next combobox, and arrow to your choice.

 

If the above doesn't work close forms mode after entering your CC#, arrow or tab to a combobox and press, Alt + downarrow, to open, arrow to your choice, then press, Alt + up arrow to close the combobox.  You can usually open forms mode on an edit field by pressing enter and closing it with the PC cursor key.


Take care.  Mike.  Sent from my iBarstool.  Go Rams!
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----

Sent: Thursday, December 12, 2019 3:56 PM

Subject: I Cannot Place An Order

 

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


Rick Miller
 

Sometimes it does, and sometimes it doesn’t, Chris.  It depends on the site.  Also, I think sometimes it depends on how JAWS works with the browser you are using.  Sometimes when things have not worked with my default browser, Google Chrome, things won’t work, but with Internet Explorer they work as great as ever.

 

 

 

Rick Miller

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Chris Chaffin
Sent: Thursday, December 12, 2019 6:23 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Rick, does Jaws read the combo boxes as you just arrow over them?

You could try going to the combo box, entering forms mode, typing the first letters of the month you want, then exiting forms mode.  Then arrow to combo box to see if it will read the month that you have selected to see if it is correct.

 

Have no idea if it will work, but maybe worth a try.

 

Chris

 



On Dec 12, 2019, at 9:11 PM, Rick Miller <rm1263@...> wrote:



I’ve had it happen more than once.

 

 

 

Rick Miller

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Tim Ford
Sent: Thursday, December 12, 2019 5:27 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

I recently experienced this same problem.  I tried JAWS 2020, 2019, and 17, and then NVDA, nothing would read the contents of the boxes, even though a remote session showed them that I was inside the boxes and was cycling through the choices, but no speech. 

 

Those combo boxes are somehow coded so that JAWS cannot read the contents.  The company responded back to my complaint, and found they need to involve the vendor who processes the payments; the vendor’s web page is the culprit.  Sorry I cannot offer a solution, but I just wanted to wade in to confirm this exact scenario happened to me.

 

Tim Ford

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Thursday, December 12, 2019 4:30 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Hi Rick,

 

While in forms mode try tabbing instead of arrowing to the comboboxes.  Tabbing might open the comboboxes, then arrow to your choice, tab to the next combobox, and arrow to your choice.

 

If the above doesn't work close forms mode after entering your CC#, arrow or tab to a combobox and press, Alt + downarrow, to open, arrow to your choice, then press, Alt + up arrow to close the combobox.  You can usually open forms mode on an edit field by pressing enter and closing it with the PC cursor key.


Take care.  Mike.  Sent from my iBarstool.  Go Rams!
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----

From: Rick Miller

Sent: Thursday, December 12, 2019 3:56 PM

Subject: I Cannot Place An Order

 

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


 

First of all which browser were you using?

One thing which often works when you come across something like this is to turn the virtual cursor off, you may have to tab a bunch to get to the correct combo box, but they often work when not in virtual cursor mode. When I have to submit sales taxes and such for my business it is done online and the first step is to select the bank account from which I want to pay and the only way to do this currently with Jaws is to turn off the virtual cursor, tab until I get to this combo box and then I can down arrow no problem and select   an account.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Miller
Sent: Thursday, December 12, 2019 8:25 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Sometimes it does, and sometimes it doesn’t, Chris.  It depends on the site.  Also, I think sometimes it depends on how JAWS works with the browser you are using.  Sometimes when things have not worked with my default browser, Google Chrome, things won’t work, but with Internet Explorer they work as great as ever.

 

 

 

Rick Miller

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Chris Chaffin
Sent: Thursday, December 12, 2019 6:23 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Rick, does Jaws read the combo boxes as you just arrow over them?

You could try going to the combo box, entering forms mode, typing the first letters of the month you want, then exiting forms mode.  Then arrow to combo box to see if it will read the month that you have selected to see if it is correct.

 

Have no idea if it will work, but maybe worth a try.

 

Chris

 

 

On Dec 12, 2019, at 9:11 PM, Rick Miller <rm1263@...> wrote:



I’ve had it happen more than once.

 

 

 

Rick Miller

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Tim Ford
Sent: Thursday, December 12, 2019 5:27 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

I recently experienced this same problem.  I tried JAWS 2020, 2019, and 17, and then NVDA, nothing would read the contents of the boxes, even though a remote session showed them that I was inside the boxes and was cycling through the choices, but no speech. 

 

Those combo boxes are somehow coded so that JAWS cannot read the contents.  The company responded back to my complaint, and found they need to involve the vendor who processes the payments; the vendor’s web page is the culprit.  Sorry I cannot offer a solution, but I just wanted to wade in to confirm this exact scenario happened to me.

 

Tim Ford

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Thursday, December 12, 2019 4:30 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Hi Rick,

 

While in forms mode try tabbing instead of arrowing to the comboboxes.  Tabbing might open the comboboxes, then arrow to your choice, tab to the next combobox, and arrow to your choice.

 

If the above doesn't work close forms mode after entering your CC#, arrow or tab to a combobox and press, Alt + downarrow, to open, arrow to your choice, then press, Alt + up arrow to close the combobox.  You can usually open forms mode on an edit field by pressing enter and closing it with the PC cursor key.


Take care.  Mike.  Sent from my iBarstool.  Go Rams!
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----

From: Rick Miller

Sent: Thursday, December 12, 2019 3:56 PM

Subject: I Cannot Place An Order

 

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


Pastor Gil Pries <gilp@...>
 

Hi Rick,

I haven’t had this kind of trouble before.

My default browzer is Internet Explorer 11.

 

Pastor Gil

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Miller
Sent: Thursday, December 12, 2019 8:25 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Sometimes it does, and sometimes it doesn’t, Chris.  It depends on the site.  Also, I think sometimes it depends on how JAWS works with the browser you are using.  Sometimes when things have not worked with my default browser, Google Chrome, things won’t work, but with Internet Explorer they work as great as ever.

 

 

 

Rick Miller

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Chris Chaffin
Sent: Thursday, December 12, 2019 6:23 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Rick, does Jaws read the combo boxes as you just arrow over them?

You could try going to the combo box, entering forms mode, typing the first letters of the month you want, then exiting forms mode.  Then arrow to combo box to see if it will read the month that you have selected to see if it is correct.

 

Have no idea if it will work, but maybe worth a try.

 

Chris

 

 

On Dec 12, 2019, at 9:11 PM, Rick Miller <rm1263@...> wrote:



I’ve had it happen more than once.

 

 

 

Rick Miller

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Tim Ford
Sent: Thursday, December 12, 2019 5:27 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

I recently experienced this same problem.  I tried JAWS 2020, 2019, and 17, and then NVDA, nothing would read the contents of the boxes, even though a remote session showed them that I was inside the boxes and was cycling through the choices, but no speech. 

 

Those combo boxes are somehow coded so that JAWS cannot read the contents.  The company responded back to my complaint, and found they need to involve the vendor who processes the payments; the vendor’s web page is the culprit.  Sorry I cannot offer a solution, but I just wanted to wade in to confirm this exact scenario happened to me.

 

Tim Ford

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Thursday, December 12, 2019 4:30 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Hi Rick,

 

While in forms mode try tabbing instead of arrowing to the comboboxes.  Tabbing might open the comboboxes, then arrow to your choice, tab to the next combobox, and arrow to your choice.

 

If the above doesn't work close forms mode after entering your CC#, arrow or tab to a combobox and press, Alt + downarrow, to open, arrow to your choice, then press, Alt + up arrow to close the combobox.  You can usually open forms mode on an edit field by pressing enter and closing it with the PC cursor key.


Take care.  Mike.  Sent from my iBarstool.  Go Rams!
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----

Sent: Thursday, December 12, 2019 3:56 PM

Subject: I Cannot Place An Order

 

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


Dan Longmore
 

Yes, I have experienced this same issue.  No matter what settings “Form Mode” is set to.

 

Dan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Miller
Sent: Thursday, December 12, 2019 6:56 PM
To: jfw@groups.io
Subject: I Cannot Place An Order

 

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


george b <gbmagoo@...>
 

When in the field like month and it is highlighted you need to do control alt down arrow to open the drop down and then arrow to the one you wish and hit enter.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: December 13, 2019 7:37
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Yes, I have experienced this same issue.  No matter what settings “Form Mode” is set to.

 

Dan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Miller
Sent: Thursday, December 12, 2019 6:56 PM
To: jfw@groups.io
Subject: I Cannot Place An Order

 

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 


Van Lant, Robin
 

Not sure it will help, but sometimes I find that Insert tab will read the drop down option I’m currently on.  I was having trouble with a site recently and this worked, but it’s not a sure win. 

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Miller
Sent: Thursday, December 12, 2019 7:10 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

I have done that, but then when I am in the combo box and try to arrow down to the month JAWS will not speak the month.

 

 

 

Rick Miller

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Chris Hill
Sent: Thursday, December 12, 2019 4:48 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Space-bar or alt-down arrow to open the combo box.

 

 

On 12/12/2019 17:56, Rick Miller wrote:

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 



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Not all combo boxes are created equal, I have come across some where Alt + Down Arrow worked, others required me to press enter and yet others close every time you arrow up or down and you have to open them again, arrow once more and keep repeating this. And of course there are those where it simply won’t work, as I said, sometimes in those cases turning off the virtual cursor may do the trick.

 

Regards,

Sieghard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Van Lant, Robin via Groups.Io
Sent: Friday, December 13, 2019 8:28 AM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Not sure it will help, but sometimes I find that Insert tab will read the drop down option I’m currently on.  I was having trouble with a site recently and this worked, but it’s not a sure win. 

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Miller
Sent: Thursday, December 12, 2019 7:10 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

I have done that, but then when I am in the combo box and try to arrow down to the month JAWS will not speak the month.

 

 

 

Rick Miller

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Chris Hill
Sent: Thursday, December 12, 2019 4:48 PM
To: main@jfw.groups.io
Subject: Re: I Cannot Place An Order

 

Space-bar or alt-down arrow to open the combo box.

 

 

On 12/12/2019 17:56, Rick Miller wrote:

Dear Listers:

 

What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?

 

I am using the latest JAWS 2020 update and am using Windows 10.  I just tried to order a copy of a baseball broadcast from the Miley Collection.  I got to the order, added it to my cart, found the cart and went to the checkout page.  While I was checking out I was entering my credit card information.  I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration.  For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month.  The same was true with the year.  I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened.  The same was true with the year.  The expiration is five years from now.  I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened.  In the end, I had to place the order by telephone.  This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.

 

 

 

Rick Miller

 



This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.

127 Public Square, Cleveland, OH 44114


If you prefer not to receive future e-mail offers for products or services from Key
send an e-mail to mailto:DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.