Jaws 17 in Windows 7 right CTRL key sticking
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Russell Solowoniuk
Hi everyone,
Last week at work I had my 4 month old Lenovo desktop computer running Windows 7, re-imaged because I was having trouble with my computer freezing a lot. After re-installing Jaws 17, I am running into an issue where, if I am in a Word document or on a web page in Chrome, and press alt + tab to switch to another program, Jaws says, Alt CTRL tab, and, instead of being taken to the program I want, I am placed in a window listing all my running programs, and I must choose the program I want from the list and then press enter. I called VFO tech support, and was briskly, and rudely, I felt, told that this is not a Jaws issue, and that Jaws has nothing to do with the alt key sticking. I looked at language and region settings, and I think they are set where they need to be. Has anyone seen this issue of the right CTRL key sticking? If so, is there a fix for it? Thanks for any ideas! Russell
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Sieghard Weitzel <sieghard@...>
Hi Russell,
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Are you sure you haven't somehow switched to a different keyboard layout? The behaviour you describe is exactly what I get when I switch to the german keyboard layout. In Germany the right Alt key is used differently and as you said pressing Alt+Tab when I have switched to the german keyboard brings up a list of running programs and I have to arrow to the one I want and press enter on it. Of course in the germany keyboard you also have the three "Umlaut" characters, the a, o and u with the two dots on top and the "y" and "z" are reversed. However, I wonder if maybe other layouts which don't have these aspects also use the Alt key in the described way. If that is the case then Jaws tech support was indeed correct although they could have maybe said in a nicer way. Regards, Sieghard
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Russell Solowoniuk Sent: Tuesday, October 18, 2016 8:08 PM To: main@jfw.groups.io Subject: Jaws 17 in Windows 7 right CTRL key sticking Hi everyone, Last week at work I had my 4 month old Lenovo desktop computer running Windows 7, re-imaged because I was having trouble with my computer freezing a lot. After re-installing Jaws 17, I am running into an issue where, if I am in a Word document or on a web page in Chrome, and press alt + tab to switch to another program, Jaws says, Alt CTRL tab, and, instead of being taken to the program I want, I am placed in a window listing all my running programs, and I must choose the program I want from the list and then press enter. I called VFO tech support, and was briskly, and rudely, I felt, told that this is not a Jaws issue, and that Jaws has nothing to do with the alt key sticking. I looked at language and region settings, and I think they are set where they need to be. Has anyone seen this issue of the right CTRL key sticking? If so, is there a fix for it? Thanks for any ideas! Russell
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Stan Holdeman
Good morning, Russell: I am having issues with stuck control and alt keys
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running the latest W10 and J 17. Tapping the offending stuck key usually unsticks it for me, but I know of no more permanent fix. Stan
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Russell Solowoniuk Sent: Tuesday, October 18, 2016 11:08 PM To: main@jfw.groups.io Subject: Jaws 17 in Windows 7 right CTRL key sticking Hi everyone, Last week at work I had my 4 month old Lenovo desktop computer running Windows 7, re-imaged because I was having trouble with my computer freezing a lot. After re-installing Jaws 17, I am running into an issue where, if I am in a Word document or on a web page in Chrome, and press alt + tab to switch to another program, Jaws says, Alt CTRL tab, and, instead of being taken to the program I want, I am placed in a window listing all my running programs, and I must choose the program I want from the list and then press enter. I called VFO tech support, and was briskly, and rudely, I felt, told that this is not a Jaws issue, and that Jaws has nothing to do with the alt key sticking. I looked at language and region settings, and I think they are set where they need to be. Has anyone seen this issue of the right CTRL key sticking? If so, is there a fix for it? Thanks for any ideas! Russell
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Mario
sometimes this happens to me too but I'm using JAWS 16, and in the past
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it occasionally happened with the alt and windows key.
-------- Original Message --------
From: Stan Holdeman [mailto:sholdeman@msn.com] Sent: Wednesday, Oct 19, 2016 5:00 AM EST To: main@jfw.groups.io Subject: Jaws 17 in Windows 7 right CTRL key sticking Good morning, Russell: I am having issues with stuck control and alt keys running the latest W10 and J 17. Tapping the offending stuck key usually unsticks it for me, but I know of no more permanent fix. Stan -----Original Message----- From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Russell Solowoniuk Sent: Tuesday, October 18, 2016 11:08 PM To: main@jfw.groups.io Subject: Jaws 17 in Windows 7 right CTRL key sticking Hi everyone, Last week at work I had my 4 month old Lenovo desktop computer running Windows 7, re-imaged because I was having trouble with my computer freezing a lot. After re-installing Jaws 17, I am running into an issue where, if I am in a Word document or on a web page in Chrome, and press alt + tab to switch to another program, Jaws says, Alt CTRL tab, and, instead of being taken to the program I want, I am placed in a window listing all my running programs, and I must choose the program I want from the list and then press enter. I called VFO tech support, and was briskly, and rudely, I felt, told that this is not a Jaws issue, and that Jaws has nothing to do with the alt key sticking. I looked at language and region settings, and I think they are set where they need to be. Has anyone seen this issue of the right CTRL key sticking? If so, is there a fix for it? Thanks for any ideas! Russell .
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My experience with sticking keys, particularly on laptops but also on desktops on keyboards where each key is "cheek by jowl", is that it's most often from crumbs (whether from food or other stuff) getting between the keys and them wedging against each other or getting caught in the "scissor return" mechanism on laptop keyboards. The best cure for this is a good vacuuming along all the keys and crevices and/or using canned air to blast out the underside area of the keys. If it's loose dirt of some sort that's gotten wedged somewhere this usually dislodges it and removes it. If you've ever had a liquid spill that can also eventually result in sticky keys. For desktops you can generally find a fully functional wired (and sometimes wireless) keyboard replacement at your local thrift shop for very little money. At the very least grab one as a backup. Desktop keyboards are robust devices and actually can be washed. I have run keyboards through a dishwasher cycle, blasted them with a shower nozzle, or sprayed them with an outdoor hose to clean up ones that had been spill victims. You have to be certain to wait several days after this to be certain that they are completely dry before hooking them up again, but I've had only one fail after a cleaning treatment and since it wasn't working correctly before, it was no loss. Laptop keyboards are a whole different ball of wax. The only thing I've ever had work was vacuuming/canned air. A washing has never revived any laptop keyboard I've tried it on and on occasion made things worse. Now I generally replace them if I can't get them cleaned out using air only.
~ William James
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Bill White <billwhite92701@...>
Hi, Brian. This is a different type of sticking keys. I have
experienced this even with JAWS13. This is the type of sticking key where the
key itself is not depressed, but the computer reports that it is. Most often I
have seen this behavior when three or more windows have been opened. It becomes
difficult to switch from window to window, and it is always the ALT, CONTROL, or
WINDOWS keys which stick.
Bill White billwhite92701@...
__________ Information from ESET NOD32 Antivirus, version of virus signature database 14305 (20161019) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com
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Ok, we're not talking about keys sticking then. My follow-up question is: Has someone enabled the Sticky Keys feature unintentionally enabled? It certainly sounds like it could be, though I have no idea why that would affect only the right or left side rather than both. It's still worth checking in Ease of Access settings.
~ William James
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That should have been, "Has someone got the Sticky Keys feature unintentionally enabled?" To check it under Windows 10: Settings, Ease of Access, Keyboard Pane, Sticky Keys toggle. It's also worth making sure that the two toggles for "Display a warning message when turning a setting on with a shortcut" and "Make a sound when turning a setting on or off with a shortcut" are enabled.
~ William James
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Marquette, Ed <ed.marquette@...>
I’ve seen this before. It is more of a virtual sticking key. When other keys are pressed, the system reacts as if, for example, pressing the f key is a depression of alt + f or control + f. I’ve never had the Windows key stuck, but that’s probably just a fluke. Sometimes, unloading JAWS solves the problem, but usually, I have had to reboot. Like others, I cannot say exactly what triggers this behavior, but it tends to happen when multiple windows (5 or more) are open or have been opened simultaneously, and have been left that way for several hours. Not sure whether this is a JAWS problem or a Windows problem. It seems to happen across applications. So, I do not think it is related to any particular application.
From: main@jfw.groups.io
[mailto:main@jfw.groups.io] On Behalf Of
Brian Vogel
Sent: Wednesday, October 19, 2016 9:18 AM To: main@jfw.groups.io Subject: Re: Jaws 17 in Windows 7 right CTRL key sticking
Ok, we're not talking about keys sticking then. My follow-up question is: Has someone enabled the Sticky Keys feature unintentionally enabled? It certainly sounds like it could be, though I have no idea why that would affect only the
right or left side rather than both. It's still worth checking in Ease of Access settings.
~ William James This E-mail message is confidential, is intended only for the named recipients above and may contain information that is privileged, attorney work product or otherwise protected by applicable law. If you have received this message in error, please notify the sender at 402-346-6000 and delete this E-mail message. Thank you.
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Bill White <billwhite92701@...>
The Sticky Keys feature is not enabled. If it were, the SHIFT
key would be involved, and it never is. It is always the ALT, CONTROL and
WINDOWS keys which stick. They never stick together, but
separately.
Bill White billwhite92701@...
__________ Information from ESET NOD32 Antivirus, version of virus signature database 14305 (20161019) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com
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Kimber Gardner
What you say about several windows being open at once and for an
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extended period makes a lot of sense with the issue as I have experienced it. I've seen it most often with the alt key while using remote desktop, a situation in which the remote session would be open for an entire day while working away from the office. The only solution that ever worked for me was too reboot.
On 10/19/16, Marquette, Ed <ed.marquette@kutakrock.com> wrote:
I’ve seen this before. It is more of a virtual sticking key. When other --
Kimberly
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Stan Holdeman
Now that you mention multiple programs running, I think my problem happens mostly when Magic is also running.
I do find that tapping the offending key several times quickly often unsticks it without rebooting or unloading jaws.
Stan
From: main@jfw.groups.io [mailto:main@jfw.groups.io]
On Behalf Of Marquette, Ed
Sent: Wednesday, October 19, 2016 10:23 AM To: main@jfw.groups.io Subject: Re: Jaws 17 in Windows 7 right CTRL key sticking
I’ve seen this before. It is more of a virtual sticking key. When other keys are pressed, the system reacts as if, for example, pressing the f key is a depression of alt + f or control + f. I’ve never had the Windows key stuck, but that’s probably just a fluke. Sometimes, unloading JAWS solves the problem, but usually, I have had to reboot. Like others, I cannot say exactly what triggers this behavior, but it tends to happen when multiple windows (5 or more) are open or have been opened simultaneously, and have been left that way for several hours. Not sure whether this is a JAWS problem or a Windows problem. It seems to happen across applications. So, I do not think it is related to any particular application.
From:
main@jfw.groups.io [mailto:main@jfw.groups.io]
On Behalf Of Brian Vogel
Ok, we're not talking about keys sticking then. My follow-up question is: Has someone enabled the Sticky Keys feature unintentionally enabled? It certainly sounds like it could be, though I have no idea why that would affect only the right or left side rather than both. It's still worth checking in
Ease of Access settings.
~ William James This E-mail message is confidential, is intended only for the named recipients above and may contain information
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Dave...
The infamous JAWS key-sticking (electronic, and not mechanical) has been
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with me since JAWS 3.5. I've become accustomed to rapidly tapping each of the modifier keys in turn, and sometimes make up a little tune to go along with the tapping. Part of life that FS (and Henter-Joyce) bequeathed to us. Dave Carlson Oregonian, woodworker, Engineer, Musician, and Pioneer
----- Original Message -----
From: "Stan Holdeman" <sholdeman@msn.com> To: <main@jfw.groups.io> Sent: Wednesday, October 19, 2016 02:00 AM Subject: Re: Jaws 17 in Windows 7 right CTRL key sticking Good morning, Russell: I am having issues with stuck control and alt keys running the latest W10 and J 17. Tapping the offending stuck key usually unsticks it for me, but I know of no more permanent fix. Stan -----Original Message----- From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Russell Solowoniuk Sent: Tuesday, October 18, 2016 11:08 PM To: main@jfw.groups.io Subject: Jaws 17 in Windows 7 right CTRL key sticking Hi everyone, Last week at work I had my 4 month old Lenovo desktop computer running Windows 7, re-imaged because I was having trouble with my computer freezing a lot. After re-installing Jaws 17, I am running into an issue where, if I am in a Word document or on a web page in Chrome, and press alt + tab to switch to another program, Jaws says, Alt CTRL tab, and, instead of being taken to the program I want, I am placed in a window listing all my running programs, and I must choose the program I want from the list and then press enter. I called VFO tech support, and was briskly, and rudely, I felt, told that this is not a Jaws issue, and that Jaws has nothing to do with the alt key sticking. I looked at language and region settings, and I think they are set where they need to be. Has anyone seen this issue of the right CTRL key sticking? If so, is there a fix for it? Thanks for any ideas! Russell
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Dave...
toggle quoted messageShow quoted text
It's been, and apparently will always be, a JAWS
problem.
Dave Carlson Oregonian, woodworker, Engineer, Musician, and Pioneer
----- Original Message -----
From: Marquette, Ed
Sent: Wednesday, October 19, 2016 07:23 AM
Subject: Re: Jaws 17 in Windows 7 right CTRL key
sticking I’ve seen this before. It is more of a virtual sticking key. When other keys are pressed, the system reacts as if, for example, pressing the f key is a depression of alt + f or control + f. I’ve never had the Windows key stuck, but that’s probably just a fluke. Sometimes, unloading JAWS solves the problem, but usually, I have had to reboot. Like others, I cannot say exactly what triggers this behavior, but it tends to happen when multiple windows (5 or more) are open or have been opened simultaneously, and have been left that way for several hours. Not sure whether this is a JAWS problem or a Windows problem. It seems to happen across applications. So, I do not think it is related to any particular application.
From: main@jfw.groups.io
[mailto:main@jfw.groups.io] On Behalf Of
Brian Vogel
Ok, we're not talking about keys sticking then. My
follow-up question is: Has someone enabled the Sticky Keys feature
unintentionally enabled? It certainly sounds like it could be, though I
have no idea why that would affect only the right or left side rather than both.
It's still worth checking in Ease of Access settings.
~ William James This E-mail message is confidential, is intended only for the named recipients above and may contain information that is privileged, attorney work product or otherwise protected by applicable law. If you have received this message in error, please notify the sender at 402-346-6000 and delete this E-mail message. Thank you.
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Russell Solowoniuk
Hi Sieghard and all who responded to my question. Sieghard, I think you were right. I accidentally pressed the CTRL + shift key combination yesterday, and heard Jaws say something about switching to Canadian layout or language, can’t recall the exact message. I pressed the key combination again to switch back to US, but Jaws remained silent. This morning when I re-booted my computer, everything worked well and no sticky right CTRL key. I made a conscious effort not to press CTRL + shift throughout the day, and I didn’t encounter the issue at all. I am going to purposely press CTRL + shift tomorrow to verify that that is, indeed the problem. If it is, can I safely remove the Canadian keyboard layout so I don’t accidentally trigger this again. I do live in Canada, but use the US English layout.
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Thanks again to everyone who chimed in on this issue! Russell
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Sieghard Weitzel <sieghard@...>
Hi Russell,
I am also in Canada and only use the US keyboard layout for English. In my case I do have the German layout installed as I am bilingual which is why what you described sounded familiar. The keyboard shortcut to switch keyboards (if you have more than one installed) is actually not Control+Shift but it is Alt+Shift and more specifically Left Alt+Shift. I am running Windows 10 on this laptop, but I still have Windows 7 on all my desktops at my store and I am pretty sure there is no difference. Here on my laptop pressing the right Alt key and then the shift key will switch from the English layout to the german layout, but it won’t switch back, only the Left Alt key + the shift key will toggle back and forth between the layouts.
Regards, Sieghard
From: main@jfw.groups.io [mailto:main@jfw.groups.io]
On Behalf Of Russell Solowoniuk
Sent: Wednesday, October 19, 2016 9:05 PM To: main@jfw.groups.io Subject: Re: Jaws 17 in Windows 7 right CTRL key sticking
Hi Sieghard and all who responded to my question. Sieghard, I think you were right. I accidentally pressed the CTRL + shift key combination yesterday, and heard Jaws say something about switching to Canadian layout or language, can’t recall the exact message. I pressed the key combination again to switch back to US, but Jaws remained silent. This morning when I re-booted my computer, everything worked well and no sticky right CTRL key. I made a conscious effort not to press CTRL + shift throughout the day, and I didn’t encounter the issue at all. I am going to purposely press CTRL + shift tomorrow to verify that that is, indeed the problem. If it is, can I safely remove the Canadian keyboard layout so I don’t accidentally trigger this again. I do live in Canada, but use the US English layout.
Thanks again to everyone who chimed in on this issue!
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Lisle, Ted (CHFS DMS)
It may or may not be JAWS related, but this behavior is two years older than Moses. Unloading JAWS fixes it; try that if nothing else works.
toggle quoted messageShow quoted text
Ted
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Stan Holdeman Sent: Wednesday, October 19, 2016 5:01 AM To: main@jfw.groups.io Subject: Re: Jaws 17 in Windows 7 right CTRL key sticking Good morning, Russell: I am having issues with stuck control and alt keys running the latest W10 and J 17. Tapping the offending stuck key usually unsticks it for me, but I know of no more permanent fix. Stan -----Original Message----- From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Russell Solowoniuk Sent: Tuesday, October 18, 2016 11:08 PM To: main@jfw.groups.io Subject: Jaws 17 in Windows 7 right CTRL key sticking Hi everyone, Last week at work I had my 4 month old Lenovo desktop computer running Windows 7, re-imaged because I was having trouble with my computer freezing a lot. After re-installing Jaws 17, I am running into an issue where, if I am in a Word document or on a web page in Chrome, and press alt + tab to switch to another program, Jaws says, Alt CTRL tab, and, instead of being taken to the program I want, I am placed in a window listing all my running programs, and I must choose the program I want from the list and then press enter. I called VFO tech support, and was briskly, and rudely, I felt, told that this is not a Jaws issue, and that Jaws has nothing to do with the alt key sticking. I looked at language and region settings, and I think they are set where they need to be. Has anyone seen this issue of the right CTRL key sticking? If so, is there a fix for it? Thanks for any ideas! Russell
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Dave...
...no just rapidly press each of the left/right control, alt, windows, and
toggle quoted messageShow quoted text
shift keys while humming your favorite country western tune. That usually fixes it. Dave Carlson Oregonian, woodworker, Engineer, Musician, and Pioneer
----- Original Message -----
From: "Lisle, Ted (CHFS DMS)" <ted.lisle@ky.gov> To: <main@jfw.groups.io> Sent: Tuesday, October 25, 2016 01:06 PM Subject: Re: Jaws 17 in Windows 7 right CTRL key sticking It may or may not be JAWS related, but this behavior is two years older than Moses. Unloading JAWS fixes it; try that if nothing else works. Ted -----Original Message----- From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Stan Holdeman Sent: Wednesday, October 19, 2016 5:01 AM To: main@jfw.groups.io Subject: Re: Jaws 17 in Windows 7 right CTRL key sticking Good morning, Russell: I am having issues with stuck control and alt keys running the latest W10 and J 17. Tapping the offending stuck key usually unsticks it for me, but I know of no more permanent fix. Stan -----Original Message----- From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Russell Solowoniuk Sent: Tuesday, October 18, 2016 11:08 PM To: main@jfw.groups.io Subject: Jaws 17 in Windows 7 right CTRL key sticking Hi everyone, Last week at work I had my 4 month old Lenovo desktop computer running Windows 7, re-imaged because I was having trouble with my computer freezing a lot. After re-installing Jaws 17, I am running into an issue where, if I am in a Word document or on a web page in Chrome, and press alt + tab to switch to another program, Jaws says, Alt CTRL tab, and, instead of being taken to the program I want, I am placed in a window listing all my running programs, and I must choose the program I want from the list and then press enter. I called VFO tech support, and was briskly, and rudely, I felt, told that this is not a Jaws issue, and that Jaws has nothing to do with the alt key sticking. I looked at language and region settings, and I think they are set where they need to be. Has anyone seen this issue of the right CTRL key sticking? If so, is there a fix for it? Thanks for any ideas! Russell
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Lisle, Ted (CHFS DMS)
What you're saying is (to paraphrase a 1960'S soft drink slogan), "things go better with Hank." I'll try to remember that.
toggle quoted messageShow quoted text
Ted
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dave Carlson Sent: Tuesday, October 25, 2016 10:24 PM To: main@jfw.groups.io Subject: Re: Jaws 17 in Windows 7 right CTRL key sticking ...no just rapidly press each of the left/right control, alt, windows, and shift keys while humming your favorite country western tune. That usually fixes it. Dave Carlson Oregonian, woodworker, Engineer, Musician, and Pioneer ----- Original Message ----- From: "Lisle, Ted (CHFS DMS)" <ted.lisle@ky.gov> To: <main@jfw.groups.io> Sent: Tuesday, October 25, 2016 01:06 PM Subject: Re: Jaws 17 in Windows 7 right CTRL key sticking It may or may not be JAWS related, but this behavior is two years older than Moses. Unloading JAWS fixes it; try that if nothing else works. Ted -----Original Message----- From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Stan Holdeman Sent: Wednesday, October 19, 2016 5:01 AM To: main@jfw.groups.io Subject: Re: Jaws 17 in Windows 7 right CTRL key sticking Good morning, Russell: I am having issues with stuck control and alt keys running the latest W10 and J 17. Tapping the offending stuck key usually unsticks it for me, but I know of no more permanent fix. Stan -----Original Message----- From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Russell Solowoniuk Sent: Tuesday, October 18, 2016 11:08 PM To: main@jfw.groups.io Subject: Jaws 17 in Windows 7 right CTRL key sticking Hi everyone, Last week at work I had my 4 month old Lenovo desktop computer running Windows 7, re-imaged because I was having trouble with my computer freezing a lot. After re-installing Jaws 17, I am running into an issue where, if I am in a Word document or on a web page in Chrome, and press alt + tab to switch to another program, Jaws says, Alt CTRL tab, and, instead of being taken to the program I want, I am placed in a window listing all my running programs, and I must choose the program I want from the list and then press enter. I called VFO tech support, and was briskly, and rudely, I felt, told that this is not a Jaws issue, and that Jaws has nothing to do with the alt key sticking. I looked at language and region settings, and I think they are set where they need to be. Has anyone seen this issue of the right CTRL key sticking? If so, is there a fix for it? Thanks for any ideas! Russell
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