1. Topics
  2. weird windows10 & jaws 2019 problem please help!!!

weird windows10 & jaws 2019 problem please help!!!

Shan Noyes
 

Hi all!
I have just been upgraded to windows10 at work. I am using Jaws 2019 and am having serious problems with the windows10 system at work.  I will outline the problems, and then so we don’t get repeats tell you what we have done to date.
When I hit the windows key to get the searchbox my computer announces cortana.  I start to type in what I want to search for, but I can not hear any of the results.  I’ve tried the jaws cursor and everything.  The search feature is working correctly at least the sighted folks who have watched say it is.
I’ve talked to freedom scientific,  sorry can’t get use to the new name.
And have done the following
Uninstalled jaws and did a complete reinstall.
2. Tried a repair.
3. Check permissions on the freedom scientific folder inside the c:\program files directory structure.
4. my video card driver was 14 months old and there was an updated driver from a month ago. Upgraded it.
And no luck the searchbox still acts the same.
And yes, jaws was installed with a full admin account. And this problem occurs in both the full admin account  as well as the user accounts. 
Anyways, I looking for suggestions of things to have the folks who put together the corporate windows10 built as to things to check.  Our build is pretty locked down.
Thanks all.
Have a good day.

Shan Noyes and guide dog Danson
Richard Turner <richardturner42@...>
 

First, the name is still Freedom Scientific. The Vispero name is the corporation name that owns Freedom Scientific, but Jaws is still under Freedom Scientific.

My computer does say Cortana when I hit the Windows key, but it speaks the search results as I type.

But, it seems to default to a Bing search no matter what I do about the default search engine.

I find that more annoying than anything.

Richard


“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Shan Noyes
Sent: Thursday, December 20, 2018 5:57 AM
To: jfw@groups.io
Subject: weird windows10 & jaws 2019 problem please help!!!

Hi all!
I have just been upgraded to windows10 at work. I am using Jaws 2019 and am having serious problems with the windows10 system at work.  I will outline the problems, and then so we don’t get repeats tell you what we have done to date.
When I hit the windows key to get the searchbox my computer announces cortana.  I start to type in what I want to search for, but I can not hear any of the results.  I’ve tried the jaws cursor and everything.  The search feature is working correctly at least the sighted folks who have watched say it is.
I’ve talked to freedom scientific,  sorry can’t get use to the new name.
And have done the following
Uninstalled jaws and did a complete reinstall.
2. Tried a repair.
3. Check permissions on the freedom scientific folder inside the c:\program files directory structure.
4. my video card driver was 14 months old and there was an updated driver from a month ago. Upgraded it.
And no luck the searchbox still acts the same.
And yes, jaws was installed with a full admin account. And this problem occurs in both the full admin account  as well as the user accounts. Anyways, I looking for suggestions of things to have the folks who put together the corporate windows10 built as to things to check.  Our build is pretty locked down.
Thanks all.
Have a good day.

Shan Noyes and guide dog Danson
Jonas Voll
 

Do you have some type of remote softwear installed?



Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
Toll Free: 316-425-7141
www.envisionus.com
Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Shan Noyes
Sent: Thursday, December 20, 2018 7:57 AM
To: jfw@groups.io
Subject: weird windows10 & jaws 2019 problem please help!!!

Hi all!
I have just been upgraded to windows10 at work. I am using Jaws 2019 and am having serious problems with the windows10 system at work.  I will outline the problems, and then so we don’t get repeats tell you what we have done to date.
When I hit the windows key to get the searchbox my computer announces cortana.  I start to type in what I want to search for, but I can not hear any of the results.  I’ve tried the jaws cursor and everything.  The search feature is working correctly at least the sighted folks who have watched say it is.
I’ve talked to freedom scientific,  sorry can’t get use to the new name.
And have done the following
Uninstalled jaws and did a complete reinstall.
2. Tried a repair.
3. Check permissions on the freedom scientific folder inside the c:\program files directory structure.
4. my video card driver was 14 months old and there was an updated driver from a month ago. Upgraded it.
And no luck the searchbox still acts the same.
And yes, jaws was installed with a full admin account. And this problem occurs in both the full admin account  as well as the user accounts. Anyways, I looking for suggestions of things to have the folks who put together the corporate windows10 built as to things to check.  Our build is pretty locked down.
Thanks all.
Have a good day.

Shan Noyes and guide dog Danson




NOTICE: This electronic mail message and any attached files are confidential. The information is exclusively for the use of the individual or entity intended as the recipient. If you are not the intended recipient, any use, copying, printing, reviewing, retention, disclosure, distribution or forwarding of the message or any attached file is not authorized and is strictly prohibited. If you have received this electronic mail message in error, please advise the sender by reply electronic mail immediately and permanently delete the original transmission, any attachments and any copies of this message from your computer system.
Gerald Levy
 

Have you tried Narrator?  If not, see if you encounter the same problem with the search box using Narrator instead of JAWS.  Also, which build of Windows 10 are you running?  If it is 1809, there have been widespread problems reported with this build, which MS supposedly recalled and is now rolling out again. If Freedom Scientific can't help. you might want to call the Microsoft Accessibility helpline at 800-936-5900 and see whether they can help you resolve the problem.


Gerald

On 12/20/2018 8:56 AM, Shan Noyes wrote:
Hi all!
I have just been upgraded to windows10 at work. I am using Jaws 2019 and am having serious problems with the windows10 system at work.  I will outline the problems, and then so we don’t get repeats tell you what we have done to date.
When I hit the windows key to get the searchbox my computer announces cortana.  I start to type in what I want to search for, but I can not hear any of the results.  I’ve tried the jaws cursor and everything.  The search feature is working correctly at least the sighted folks who have watched say it is.
I’ve talked to freedom scientific,  sorry can’t get use to the new name.
And have done the following
Uninstalled jaws and did a complete reinstall.
2. Tried a repair.
3. Check permissions on the freedom scientific folder inside the c:\program files directory structure.
4. my video card driver was 14 months old and there was an updated driver from a month ago. Upgraded it.
And no luck the searchbox still acts the same.
And yes, jaws was installed with a full admin account. And this problem occurs in both the full admin account  as well as the user accounts.
Anyways, I looking for suggestions of things to have the folks who put together the corporate windows10 built as to things to check.  Our build is pretty locked down.
Thanks all.
Have a good day.

Shan Noyes and guide dog Danson
Chris
 

Never has worked, probably wont work and probably never will

Well not this side of the century anyway

 

Good luck

 

 

From: Shan Noyes
Sent: 20 December 2018 13:57
To: jfw@groups.io
Subject: weird windows10 & jaws 2019 problem please help!!!

 

Hi all!

I have just been upgraded to windows10 at work.  I am using Jaws 2019 and am having serious problems with the windows10 system at work.  I will outline the problems, and then so we don’t get repeats tell you what we have done to date.

When I hit the windows key to get the searchbox my computer announces cortana.  I start to type in what I want to search for, but I can not hear any of the results.  I’ve tried the jaws cursor and everything.  The search feature is working correctly at least the sighted folks who have watched say it is.

I’ve talked to freedom scientific,  sorry can’t get use to the new name.

And have done the following

Uninstalled jaws and did a complete reinstall.

2. Tried a repair.

3. Check permissions on the freedom scientific folder inside the c:\program files directory structure.

4. my video card driver was 14 months old and there was an updated driver from a month ago. Upgraded it.

And no luck the searchbox still acts the same.

And yes, jaws was installed with a full admin account. And this problem occurs in both the full admin account  as well as the user accounts. 

Anyways, I looking for suggestions of things to have the folks who put together the corporate windows10 built as to things to check.  Our build is pretty locked down.

Thanks all.

Have a good day.

 

Shan Noyes and guide dog Danson

 

 

 
Mario
 

try this: press the windows key to bring up Cortana, press the windows
key to close Cortana, press the windows key to bring up the search box,
and type away. that's what my friend did when she wanted to search for
something. did it work?

-------- Original Message --------
From: Shan Noyes [mailto:noyes01@...]
Sent: Thu, Dec 20, 2018 8:56 AM EST
To: jfw@groups.io
Subject: weird windows10 & jaws 2019 problem please help!!!

Hi all!
I have just been upgraded to windows10 at work. I am using Jaws 2019
and am having serious problems with the windows10 system at work.  I
will outline the problems, and then so we don’t get repeats tell you
what we have done to date.
When I hit the windows key to get the searchbox my computer announces
cortana.  I start to type in what I want to search for, but I can not
hear any of the results.  I’ve tried the jaws cursor and everything. 
The search feature is working correctly at least the sighted folks who
have watched say it is.
I’ve talked to freedom scientific,  sorry can’t get use to the new name.
And have done the following
Uninstalled jaws and did a complete reinstall.
2. Tried a repair.
3. Check permissions on the freedom scientific folder inside the
c:\program files directory structure.
4. my video card driver was 14 months old and there was an updated
driver from a month ago. Upgraded it.
And no luck the searchbox still acts the same.
And yes, jaws was installed with a full admin account. And this problem
occurs in both the full admin account  as well as the user accounts.
Anyways, I looking for suggestions of things to have the folks who put
together the corporate windows10 built as to things to check.  Our build
is pretty locked down.
Thanks all.
Have a good day.

Shan Noyes and guide dog Danson



.
Sally Hagarty
 

It seems to work if you just use the use and down arrow to start having Jaws read the search results. 
Onwardbob
 

Try hitting the Windows key again, also you might try a down arrow...good luck


BOB SOUTAR…ONWARD THRU THE FOG

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mario
Sent: Thursday, December 20, 2018 7:29 AM
To: main@jfw.groups.io
Subject: Re: weird windows10 & jaws 2019 problem please help!!!

try this: press the windows key to bring up Cortana, press the windows
key to close Cortana, press the windows key to bring up the search box,
and type away. that's what my friend did when she wanted to search for
something. did it work?


-------- Original Message --------
From: Shan Noyes [mailto:noyes01@...]
Sent: Thu, Dec 20, 2018 8:56 AM EST
To: jfw@groups.io
Subject: weird windows10 & jaws 2019 problem please help!!!

Hi all!
I have just been upgraded to windows10 at work. I am using Jaws 2019
and am having serious problems with the windows10 system at work. I
will outline the problems, and then so we don’t get repeats tell you
what we have done to date.
When I hit the windows key to get the searchbox my computer announces
cortana. I start to type in what I want to search for, but I can not
hear any of the results. I’ve tried the jaws cursor and everything.
The search feature is working correctly at least the sighted folks who
have watched say it is.
I’ve talked to freedom scientific, sorry can’t get use to the new name.
And have done the following
Uninstalled jaws and did a complete reinstall.
2. Tried a repair.
3. Check permissions on the freedom scientific folder inside the
c:\program files directory structure.
4. my video card driver was 14 months old and there was an updated
driver from a month ago. Upgraded it.
And no luck the searchbox still acts the same.
And yes, jaws was installed with a full admin account. And this problem
occurs in both the full admin account as well as the user accounts.
Anyways, I looking for suggestions of things to have the folks who put
together the corporate windows10 built as to things to check. Our build
is pretty locked down.
Thanks all.
Have a good day.

Shan Noyes and guide dog Danson



.
Shan Noyes
 

Hi near raider works fine it is billed 1803 patched current release jaws works fine on two systems that I built but it doesn’t work on the corporate build as described previously i’ve tried the double windows key command with same results can’t read results can’t arrow down find results also try telling it to refocus but it says nothing even though visually results are there what type of remote software do you have in mind so I can ask

On Dec 20, 2018, at 8:16 AM, Gerald Levy <bwaylimited@...> wrote:


Have you tried Narrator? If not, see if you encounter the same problem with the search box using Narrator instead of JAWS. Also, which build of Windows 10 are you running? If it is 1809, there have been widespread problems reported with this build, which MS supposedly recalled and is now rolling out again. If Freedom Scientific can't help. you might want to call the Microsoft Accessibility helpline at 800-936-5900 and see whether they can help you resolve the problem.


Gerald



On 12/20/2018 8:56 AM, Shan Noyes wrote:
Hi all!
I have just been upgraded to windows10 at work. I am using Jaws 2019 and am having serious problems with the windows10 system at work. I will outline the problems, and then so we don’t get repeats tell you what we have done to date.
When I hit the windows key to get the searchbox my computer announces cortana. I start to type in what I want to search for, but I can not hear any of the results. I’ve tried the jaws cursor and everything. The search feature is working correctly at least the sighted folks who have watched say it is.
I’ve talked to freedom scientific, sorry can’t get use to the new name.
And have done the following
Uninstalled jaws and did a complete reinstall.
2. Tried a repair.
3. Check permissions on the freedom scientific folder inside the c:\program files directory structure.
4. my video card driver was 14 months old and there was an updated driver from a month ago. Upgraded it.
And no luck the searchbox still acts the same.
And yes, jaws was installed with a full admin account. And this problem occurs in both the full admin account as well as the user accounts.
Anyways, I looking for suggestions of things to have the folks who put together the corporate windows10 built as to things to check. Our build is pretty locked down.
Thanks all.
Have a good day.

Shan Noyes and guide dog Danson
Jonas Voll
 

You can look in your device maneger to see if you have other video displays!



Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
Toll Free: 316-425-7141
www.envisionus.com
Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Shan Noyes
Sent: Thursday, December 20, 2018 11:02 AM
To: main@jfw.groups.io
Subject: Re: weird windows10 & jaws 2019 problem please help!!!

Hi near raider works fine it is billed 1803 patched current release jaws works fine on two systems that I built but it doesn’t work on the corporate build as described previously i’ve tried the double windows key command with same results can’t read results can’t arrow down find results also try telling it to refocus but it says nothing even though visually results are there what type of remote software do you have in mind so I can ask
On Dec 20, 2018, at 8:16 AM, Gerald Levy <bwaylimited@...> wrote:


Have you tried Narrator? If not, see if you encounter the same problem with the search box using Narrator instead of JAWS. Also, which build of Windows 10 are you running? If it is 1809, there have been widespread problems reported with this build, which MS supposedly recalled and is now rolling out again. If Freedom Scientific can't help. you might want to call the Microsoft Accessibility helpline at 800-936-5900 and see whether they can help you resolve the problem.


Gerald



On 12/20/2018 8:56 AM, Shan Noyes wrote:
Hi all!
I have just been upgraded to windows10 at work. I am using Jaws 2019 and am having serious problems with the windows10 system at work. I will outline the problems, and then so we don’t get repeats tell you what we have done to date.
When I hit the windows key to get the searchbox my computer announces cortana. I start to type in what I want to search for, but I can not hear any of the results. I’ve tried the jaws cursor and everything. The search feature is working correctly at least the sighted folks who have watched say it is.
I’ve talked to freedom scientific, sorry can’t get use to the new name.
And have done the following
Uninstalled jaws and did a complete reinstall.
2. Tried a repair.
3. Check permissions on the freedom scientific folder inside the c:\program files directory structure.
4. my video card driver was 14 months old and there was an updated driver from a month ago. Upgraded it.
And no luck the searchbox still acts the same.
And yes, jaws was installed with a full admin account. And this problem occurs in both the full admin account as well as the user accounts.
Anyways, I looking for suggestions of things to have the folks who put together the corporate windows10 built as to things to check. Our build is pretty locked down.
Thanks all.
Have a good day.

Shan Noyes and guide dog Danson







NOTICE: This electronic mail message and any attached files are confidential. The information is exclusively for the use of the individual or entity intended as the recipient. If you are not the intended recipient, any use, copying, printing, reviewing, retention, disclosure, distribution or forwarding of the message or any attached file is not authorized and is strictly prohibited. If you have received this electronic mail message in error, please advise the sender by reply electronic mail immediately and permanently delete the original transmission, any attachments and any copies of this message from your computer system.
Hicks Steven (CORNWALL IT SERVICES) <steven.hicks@...>
 

If you run jaws with the /default, does it make any diference, this will load the default configurations.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jonas Voll
Sent: 20 December 2018 14:11
To: main@jfw.groups.io
Subject: Re: weird windows10 & jaws 2019 problem please help!!!

Do you have some type of remote softwear installed?



Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
Toll Free: 316-425-7141
www.envisionus.com
Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Shan Noyes
Sent: Thursday, December 20, 2018 7:57 AM
To: jfw@groups.io
Subject: weird windows10 & jaws 2019 problem please help!!!

Hi all!
I have just been upgraded to windows10 at work. I am using Jaws 2019 and am having serious problems with the windows10 system at work. I will outline the problems, and then so we don’t get repeats tell you what we have done to date.
When I hit the windows key to get the searchbox my computer announces cortana. I start to type in what I want to search for, but I can not hear any of the results. I’ve tried the jaws cursor and everything. The search feature is working correctly at least the sighted folks who have watched say it is.
I’ve talked to freedom scientific, sorry can’t get use to the new name.
And have done the following
Uninstalled jaws and did a complete reinstall.
2. Tried a repair.
3. Check permissions on the freedom scientific folder inside the c:\program files directory structure.
4. my video card driver was 14 months old and there was an updated driver from a month ago. Upgraded it.
And no luck the searchbox still acts the same.
And yes, jaws was installed with a full admin account. And this problem occurs in both the full admin account as well as the user accounts. Anyways, I looking for suggestions of things to have the folks who put together the corporate windows10 built as to things to check. Our build is pretty locked down.
Thanks all.
Have a good day.

Shan Noyes and guide dog Danson




NOTICE: This electronic mail message and any attached files are confidential. The information is exclusively for the use of the individual or entity intended as the recipient. If you are not the intended recipient, any use, copying, printing, reviewing, retention, disclosure, distribution or forwarding of the message or any attached file is not authorized and is strictly prohibited. If you have received this electronic mail message in error, please advise the sender by reply electronic mail immediately and permanently delete the original transmission, any attachments and any copies of this message from your computer system.





********************************************************************************************************************

This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.

NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.

For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
John Martyn <johnrobertmartyn@...>
 

The only thing I can suggest is to check the video card driver. You can actually roll back the driver in windows 10. You can do this by going to Cortana and type in device manager arrow down to the video card section after you press tab expand the selection, and hit enter on it or select properties from the menu then go to the driver tab and roll back. Hope this helps, Johnny The reason is because perhaps the highlights settings are being tracked differently in the driver foundation kit.
On Fri, Dec 21, 2018 at 9:44 AM Hicks Steven (CORNWALL IT SERVICES) via Groups.Io <steven.hicks=nhs.net@groups.io> wrote:

If you run jaws with the /default, does it make any diference, this will load the default configurations.


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jonas Voll
Sent: 20 December 2018 14:11
To: main@jfw.groups.io
Subject: Re: weird windows10 & jaws 2019 problem please help!!!

Do you have some type of remote softwear installed?



Jonas  Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita,  KS 67213
O: 316-425-7141
F: 316-267-4312
Toll Free: 316-425-7141
www.envisionus.com
Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Shan Noyes
Sent: Thursday, December 20, 2018 7:57 AM
To: jfw@groups.io
Subject: weird windows10 & jaws 2019 problem please help!!!

Hi all!
I have just been upgraded to windows10 at work.  I am using Jaws 2019 and am having serious problems with the windows10 system at work.  I will outline the problems, and then so we don’t get repeats tell you what we have done to date.
When I hit the windows key to get the searchbox my computer announces cortana.  I start to type in what I want to search for, but I can not hear any of the results.  I’ve tried the jaws cursor and everything.  The search feature is working correctly at least the sighted folks who have watched say it is.
I’ve talked to freedom scientific,  sorry can’t get use to the new name.
And have done the following
Uninstalled jaws and did a complete reinstall.
2. Tried a repair.
3. Check permissions on the freedom scientific folder inside the c:\program files directory structure.
4. my video card driver was 14 months old and there was an updated driver from a month ago. Upgraded it.
And no luck the searchbox still acts the same.
And yes, jaws was installed with a full admin account. And this problem occurs in both the full admin account  as well as the user accounts. Anyways, I looking for suggestions of things to have the folks who put together the corporate windows10 built as to things to check.  Our build is pretty locked down.
Thanks all.
Have a good day.

Shan Noyes and guide dog Danson




NOTICE: This electronic mail message and any attached files are confidential. The information is exclusively for the use of the individual or entity intended as the recipient. If you are not the intended recipient, any use, copying, printing, reviewing, retention, disclosure, distribution or forwarding of the message or any attached file is not authorized and is strictly prohibited. If you have received this electronic mail message in error, please advise the sender by reply electronic mail immediately and permanently delete the original transmission, any attachments and any copies of this message from your computer system.





********************************************************************************************************************

This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.

NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.

For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
1 - 12 of 12