Topics

Firefox Lagging and Freezing


Jerry Berrier <jerry.berrier@...>
 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 

Perkins School for the Blind Logo


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Alyssa <lyssassong@...>
 

Yes, I am having the problem. No, no idea how to fix it. I’ve installed a different version of Firefox and even changed some settings without any luck. It is very frustrating and nearly makes me want to use Chrome exclusively. Oddly, it’s only happening on one of my two computers which makes even less sense.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 10:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 


Bill White <billwhite92701@...>
 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 

Perkins School for the Blind Logo


Facebook Link IconTwitter Link IconInstagram Link IconLinkedIn Link IconPinterest Link Icon

 


Bill White <billwhite92701@...>
 

Hi, Alyssa. Maybe one of your computers has received some Windows 10 updates, and the other hasn’t received them yet.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Alyssa
Sent: Monday, September 17, 2018 7:30 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Yes, I am having the problem. No, no idea how to fix it. I’ve installed a different version of Firefox and even changed some settings without any luck. It is very frustrating and nearly makes me want to use Chrome exclusively. Oddly, it’s only happening on one of my two computers which makes even less sense.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 10:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 


Cristóbal
 

Getting similar issues. Also frequently in Outlook 2016.

So much to the point where it drove me off of my tower and I’m working mainly off of my laptop.

Probably with more time, I’ll try to play around with the two to see if there are any extra processes, etc, but I’m genrealy good about that sort of thing.

Anyway, The laggy, crashing and over all crappy Jaws performance I’ve been experiencing on my Dell tower for the past couple of weeks I so far haven’t experienced on my HP Envy laptop.

Both PCs have I core 7 processors, but the tower has 8 GB or ram. Where as the laptop’s got 16. The issues on the tower have become so significant and sudden that I can’t think that it suddenly has to do with the ram.

Running Windows 10, latest JFW 2018, current Firefox/Chrome etc on both machines. So who knows…

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Monday, September 17, 2018 7:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 


Sharon
 

Me too, but I have 6 ram on laptop; wonder if that makes a difference. IE keeps freezing as does Firefox and Jaws is really acting crazy with Bookshare as well. Jaws 2018 that is. Jaws 17 works fine with Bookshare.

So strange.

Sharon

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cristóbal
Sent: Monday, September 17, 2018 1:54 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Getting similar issues. Also frequently in Outlook 2016.

So much to the point where it drove me off of my tower and I’m working mainly off of my laptop.

Probably with more time, I’ll try to play around with the two to see if there are any extra processes, etc, but I’m genrealy good about that sort of thing.

Anyway, The laggy, crashing and over all crappy Jaws performance I’ve been experiencing on my Dell tower for the past couple of weeks I so far haven’t experienced on my HP Envy laptop.

Both PCs have I core 7 processors, but the tower has 8 GB or ram. Where as the laptop’s got 16. The issues on the tower have become so significant and sudden that I can’t think that it suddenly has to do with the ram.

Running Windows 10, latest JFW 2018, current Firefox/Chrome etc on both machines. So who knows…

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Monday, September 17, 2018 7:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 


Bill White <billwhite92701@...>
 

Hi, Cristóbal. I’m having this same lagging and freezing in Firefox. Here is my processor and RAM info.

 

Processor

Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz   4.00 GHz

Installed RAM

16.0 GB (15.9 GB usable)

 

Here is my JAWS and Windows info:

 

About JAWS

JAWS Job Access With Speech

Home Use Edition

Version 2018.1808.10 ILM 

 

About Windows

Microsoft Windows

Version 1803 (OS Build 17134.285)

 

My Firefox version:

 

Firefox Version 62.0

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cristóbal
Sent: Monday, September 17, 2018 10:54 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Getting similar issues. Also frequently in Outlook 2016.

So much to the point where it drove me off of my tower and I’m working mainly off of my laptop.

Probably with more time, I’ll try to play around with the two to see if there are any extra processes, etc, but I’m genrealy good about that sort of thing.

Anyway, The laggy, crashing and over all crappy Jaws performance I’ve been experiencing on my Dell tower for the past couple of weeks I so far haven’t experienced on my HP Envy laptop.

Both PCs have I core 7 processors, but the tower has 8 GB or ram. Where as the laptop’s got 16. The issues on the tower have become so significant and sudden that I can’t think that it suddenly has to do with the ram.

Running Windows 10, latest JFW 2018, current Firefox/Chrome etc on both machines. So who knows…

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Monday, September 17, 2018 7:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 


Jerry Berrier <jerry.berrier@...>
 

I have 24GB of RAM at home, and that does not help at all.

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 

Perkins School for the Blind Logo


Facebook Link IconTwitter Link IconInstagram Link IconLinkedIn Link IconPinterest Link Icon

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sharon
Sent: Monday, September 17, 2018 2:09 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Me too, but I have 6 ram on laptop; wonder if that makes a difference. IE keeps freezing as does Firefox and Jaws is really acting crazy with Bookshare as well. Jaws 2018 that is. Jaws 17 works fine with Bookshare.

So strange.

Sharon

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cristóbal
Sent: Monday, September 17, 2018 1:54 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Getting similar issues. Also frequently in Outlook 2016.

So much to the point where it drove me off of my tower and I’m working mainly off of my laptop.

Probably with more time, I’ll try to play around with the two to see if there are any extra processes, etc, but I’m genrealy good about that sort of thing.

Anyway, The laggy, crashing and over all crappy Jaws performance I’ve been experiencing on my Dell tower for the past couple of weeks I so far haven’t experienced on my HP Envy laptop.

Both PCs have I core 7 processors, but the tower has 8 GB or ram. Where as the laptop’s got 16. The issues on the tower have become so significant and sudden that I can’t think that it suddenly has to do with the ram.

Running Windows 10, latest JFW 2018, current Firefox/Chrome etc on both machines. So who knows…

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Monday, September 17, 2018 7:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 


JM Casey <crystallogic@...>
 

I’ve been talking with someone else on these lists about this issue and we have sent in reports to FS. It is a JAWS bug that Freedom Scientific techs have now susccessfully replicated. Assuming it’s the same experience, at least. JAWS lags for a few seconds, then appears to work, but no Firefox menus or links will function, and you have to close the program with task manager.

 

Maybe fixed by jAWS October 2018 update? That’d be nice. Kind of annoying to have a Process Explorer window running all the time ready to restart Firefox.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: September 17, 2018 2:21 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Hi, Cristóbal. I’m having this same lagging and freezing in Firefox. Here is my processor and RAM info.

 

Processor

Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz   4.00 GHz

Installed RAM

16.0 GB (15.9 GB usable)

 

Here is my JAWS and Windows info:

 

About JAWS

JAWS Job Access With Speech

Home Use Edition

Version 2018.1808.10 ILM 

 

About Windows

Microsoft Windows

Version 1803 (OS Build 17134.285)

 

My Firefox version:

 

Firefox Version 62.0

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cristóbal
Sent: Monday, September 17, 2018 10:54 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Getting similar issues. Also frequently in Outlook 2016.

So much to the point where it drove me off of my tower and I’m working mainly off of my laptop.

Probably with more time, I’ll try to play around with the two to see if there are any extra processes, etc, but I’m genrealy good about that sort of thing.

Anyway, The laggy, crashing and over all crappy Jaws performance I’ve been experiencing on my Dell tower for the past couple of weeks I so far haven’t experienced on my HP Envy laptop.

Both PCs have I core 7 processors, but the tower has 8 GB or ram. Where as the laptop’s got 16. The issues on the tower have become so significant and sudden that I can’t think that it suddenly has to do with the ram.

Running Windows 10, latest JFW 2018, current Firefox/Chrome etc on both machines. So who knows…

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Monday, September 17, 2018 7:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 


JM Casey <crystallogic@...>
 

Just curious. When this happens with Firefox and JAWS “comes back”, can you then activate links? If you alt-tab away from Firefox and then return to it, does the virtual cursor/buffer come on, or are you stuck in PC mode? Can you close firefox with alt-f4?

 

I haven’t detected any pattern about what sites cause this hang to happen; it seems to involve pages with many links, though, possibly. Anyway, if you are experiencing the same thing, it’s some kind of jAWS bug.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jerry Berrier via Groups.Io
Sent: September 17, 2018 10:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 


Bill White <billwhite92701@...>
 

Hi, JM. I was just on the phone with VFO, and we even reproduced the issue on my machine with JAWS unloaded, using Narrator. So, either it is a Firefox/Windows problem, or it is a Firefox problem which affects computers running any screen reader, even Narrator. I wish I could have had someone sighted here to find out if Firefox is still freezing when a screen reader isn’t present at all.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of JM Casey
Sent: Monday, September 17, 2018 12:48 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’ve been talking with someone else on these lists about this issue and we have sent in reports to FS. It is a JAWS bug that Freedom Scientific techs have now susccessfully replicated. Assuming it’s the same experience, at least. JAWS lags for a few seconds, then appears to work, but no Firefox menus or links will function, and you have to close the program with task manager.

 

Maybe fixed by jAWS October 2018 update? That’d be nice. Kind of annoying to have a Process Explorer window running all the time ready to restart Firefox.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: September 17, 2018 2:21 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Hi, Cristóbal. I’m having this same lagging and freezing in Firefox. Here is my processor and RAM info.

 

Processor

Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz   4.00 GHz

Installed RAM

16.0 GB (15.9 GB usable)

 

Here is my JAWS and Windows info:

 

About JAWS

JAWS Job Access With Speech

Home Use Edition

Version 2018.1808.10 ILM 

 

About Windows

Microsoft Windows

Version 1803 (OS Build 17134.285)

 

My Firefox version:

 

Firefox Version 62.0

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cristóbal
Sent: Monday, September 17, 2018 10:54 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Getting similar issues. Also frequently in Outlook 2016.

So much to the point where it drove me off of my tower and I’m working mainly off of my laptop.

Probably with more time, I’ll try to play around with the two to see if there are any extra processes, etc, but I’m genrealy good about that sort of thing.

Anyway, The laggy, crashing and over all crappy Jaws performance I’ve been experiencing on my Dell tower for the past couple of weeks I so far haven’t experienced on my HP Envy laptop.

Both PCs have I core 7 processors, but the tower has 8 GB or ram. Where as the laptop’s got 16. The issues on the tower have become so significant and sudden that I can’t think that it suddenly has to do with the ram.

Running Windows 10, latest JFW 2018, current Firefox/Chrome etc on both machines. So who knows…

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Monday, September 17, 2018 7:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 


Cristóbal
 

This is helpful to know. Unfortunately, I’ve got problems with Outlook. I’m a heavy Outlook user usually with three instances open at one time and in separate virtual desktops.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Monday, September 17, 2018 12:59 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Hi, JM. I was just on the phone with VFO, and we even reproduced the issue on my machine with JAWS unloaded, using Narrator. So, either it is a Firefox/Windows problem, or it is a Firefox problem which affects computers running any screen reader, even Narrator. I wish I could have had someone sighted here to find out if Firefox is still freezing when a screen reader isn’t present at all.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of JM Casey
Sent: Monday, September 17, 2018 12:48 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’ve been talking with someone else on these lists about this issue and we have sent in reports to FS. It is a JAWS bug that Freedom Scientific techs have now susccessfully replicated. Assuming it’s the same experience, at least. JAWS lags for a few seconds, then appears to work, but no Firefox menus or links will function, and you have to close the program with task manager.

 

Maybe fixed by jAWS October 2018 update? That’d be nice. Kind of annoying to have a Process Explorer window running all the time ready to restart Firefox.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: September 17, 2018 2:21 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Hi, Cristóbal. I’m having this same lagging and freezing in Firefox. Here is my processor and RAM info.

 

Processor

Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz   4.00 GHz

Installed RAM

16.0 GB (15.9 GB usable)

 

Here is my JAWS and Windows info:

 

About JAWS

JAWS Job Access With Speech

Home Use Edition

Version 2018.1808.10 ILM 

 

About Windows

Microsoft Windows

Version 1803 (OS Build 17134.285)

 

My Firefox version:

 

Firefox Version 62.0

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cristóbal
Sent: Monday, September 17, 2018 10:54 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Getting similar issues. Also frequently in Outlook 2016.

So much to the point where it drove me off of my tower and I’m working mainly off of my laptop.

Probably with more time, I’ll try to play around with the two to see if there are any extra processes, etc, but I’m genrealy good about that sort of thing.

Anyway, The laggy, crashing and over all crappy Jaws performance I’ve been experiencing on my Dell tower for the past couple of weeks I so far haven’t experienced on my HP Envy laptop.

Both PCs have I core 7 processors, but the tower has 8 GB or ram. Where as the laptop’s got 16. The issues on the tower have become so significant and sudden that I can’t think that it suddenly has to do with the ram.

Running Windows 10, latest JFW 2018, current Firefox/Chrome etc on both machines. So who knows…

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Monday, September 17, 2018 7:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 


JM Casey <crystallogic@...>
 

Hi Bill.

 

Really? That’s weird. Because I haven’t been able to reproduce the problem with NVDA at all, whereas it happens with JAWS multiple times a day.

I say this while jAWS is still my primary screen-reader – after all, I did just buy the 2018 upgrade – however I switch to NVDA periodically and try to duplicate the same browsing habits. No hangs yet.

 

I just asked my sighted girlfriend, whom I thought was using Firefox on her laptop, but it turns out she’s on chrome. Still though, I’ll guess that non-screen-reader users are not having this problem.

 

I’ll see if I can duplicate with NVDA again, or Narrator even, though I don’t really use the latter at all. Seems like there are some crossed wires here as the other fellow who was communicating with VFO, I think, already had determined that it was a JAWS issue. But well, it’s obviously connected with both, somehow, and there might indeed be something VFO has to do to fix Firefox support in the next update, regardless of whether the bug originated with Mozilla.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: September 17, 2018 3:59 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Hi, JM. I was just on the phone with VFO, and we even reproduced the issue on my machine with JAWS unloaded, using Narrator. So, either it is a Firefox/Windows problem, or it is a Firefox problem which affects computers running any screen reader, even Narrator. I wish I could have had someone sighted here to find out if Firefox is still freezing when a screen reader isn’t present at all.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of JM Casey
Sent: Monday, September 17, 2018 12:48 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’ve been talking with someone else on these lists about this issue and we have sent in reports to FS. It is a JAWS bug that Freedom Scientific techs have now susccessfully replicated. Assuming it’s the same experience, at least. JAWS lags for a few seconds, then appears to work, but no Firefox menus or links will function, and you have to close the program with task manager.

 

Maybe fixed by jAWS October 2018 update? That’d be nice. Kind of annoying to have a Process Explorer window running all the time ready to restart Firefox.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: September 17, 2018 2:21 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Hi, Cristóbal. I’m having this same lagging and freezing in Firefox. Here is my processor and RAM info.

 

Processor

Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz   4.00 GHz

Installed RAM

16.0 GB (15.9 GB usable)

 

Here is my JAWS and Windows info:

 

About JAWS

JAWS Job Access With Speech

Home Use Edition

Version 2018.1808.10 ILM 

 

About Windows

Microsoft Windows

Version 1803 (OS Build 17134.285)

 

My Firefox version:

 

Firefox Version 62.0

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cristóbal
Sent: Monday, September 17, 2018 10:54 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Getting similar issues. Also frequently in Outlook 2016.

So much to the point where it drove me off of my tower and I’m working mainly off of my laptop.

Probably with more time, I’ll try to play around with the two to see if there are any extra processes, etc, but I’m genrealy good about that sort of thing.

Anyway, The laggy, crashing and over all crappy Jaws performance I’ve been experiencing on my Dell tower for the past couple of weeks I so far haven’t experienced on my HP Envy laptop.

Both PCs have I core 7 processors, but the tower has 8 GB or ram. Where as the laptop’s got 16. The issues on the tower have become so significant and sudden that I can’t think that it suddenly has to do with the ram.

Running Windows 10, latest JFW 2018, current Firefox/Chrome etc on both machines. So who knows…

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Monday, September 17, 2018 7:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 


Jerry Berrier <jerry.berrier@...>
 

Sometimes everything goes back to normal after I alt-tab away and come back.  Other times, I end up having to unload Chrome in the task manager before anything will work right.

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 

Perkins School for the Blind Logo


Facebook Link IconTwitter Link IconInstagram Link IconLinkedIn Link IconPinterest Link Icon

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of JM Casey
Sent: Monday, September 17, 2018 3:56 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Just curious. When this happens with Firefox and JAWS “comes back”, can you then activate links? If you alt-tab away from Firefox and then return to it, does the virtual cursor/buffer come on, or are you stuck in PC mode? Can you close firefox with alt-f4?

 

I haven’t detected any pattern about what sites cause this hang to happen; it seems to involve pages with many links, though, possibly. Anyway, if you are experiencing the same thing, it’s some kind of jAWS bug.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jerry Berrier via Groups.Io
Sent: September 17, 2018 10:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 


Shirley Tracy
 

I’m having the same issues with Firefox and at times also with Internet Explorer. Just an FYI

 

 

Shirley Tracy

 

From: Bill White
Sent: Monday, September 17, 2018 10:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 

Perkins School for the Blind Logo


Facebook Link IconTwitter Link IconInstagram Link IconLinkedIn Link IconPinterest Link Icon

 

 


Jerry Berrier <jerry.berrier@...>
 

I just upgraded to the 2019 beta at home, and the problems seems to have completely disappeared.

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 

Perkins School for the Blind Logo


Facebook Link IconTwitter Link IconInstagram Link IconLinkedIn Link IconPinterest Link Icon

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Shirley Tracy
Sent: Monday, September 17, 2018 3:51 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m having the same issues with Firefox and at times also with Internet Explorer. Just an FYI

 

 

Shirley Tracy

 

From: Bill White
Sent: Monday, September 17, 2018 10:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 

 


BlindedByTheLight
 

I am having the same issue.  Are there any known workarounds known without giving the Beta 2019 a try? I have never used a beta version.  How do I download it?  Thanks!

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jerry Berrier via Groups.Io
Sent: Wednesday, September 19, 2018 9:58 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I just upgraded to the 2019 beta at home, and the problems seems to have completely disappeared.

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Shirley Tracy
Sent: Monday, September 17, 2018 3:51 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m having the same issues with Firefox and at times also with Internet Explorer. Just an FYI

 

 

Shirley Tracy

 

From: Bill White
Sent: Monday, September 17, 2018 10:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 

 


Virus-free. www.avast.com


Chris Hill
 

I sure haven't found any other fix.  Here is the beta webpage, there really isn't much to the install, it ks just like a regular install, except when you're done and reboot, the beta should come up.

https://www.freedomscientific.com/Downloads/Jaws/JawsPublicBeta


On 9/23/2018 20:07, BlindedByTheLight wrote:

I am having the same issue.  Are there any known workarounds known without giving the Beta 2019 a try? I have never used a beta version.  How do I download it?  Thanks!

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jerry Berrier via Groups.Io
Sent: Wednesday, September 19, 2018 9:58 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I just upgraded to the 2019 beta at home, and the problems seems to have completely disappeared.

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Shirley Tracy
Sent: Monday, September 17, 2018 3:51 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m having the same issues with Firefox and at times also with Internet Explorer. Just an FYI

 

 

Shirley Tracy

 

From: Bill White
Sent: Monday, September 17, 2018 10:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 

 


Virus-free. www.avast.com


JM Casey <crystallogic@...>
 

Assuming we’re all having the same problem with Firefox, then, no. There’s a chance JAWS 2018 will still receive an update to fix this issue, but I’m not necessarily counting on it.

 

For now, my solution is to have a task manager (in my case,  Process Explorer) open at all times, ready to restart the Firefox process. It’s somewhat inconvenient but Firefox restores crashed sessions so I usually just pick up where I left off. The freezing still lets me read whatever page I am on, I just can’t interact with it until Firefox is restarted.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of BlindedByTheLight
Sent: September 23, 2018 9:08 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I am having the same issue.  Are there any known workarounds known without giving the Beta 2019 a try? I have never used a beta version.  How do I download it?  Thanks!

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jerry Berrier via Groups.Io
Sent: Wednesday, September 19, 2018 9:58 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I just upgraded to the 2019 beta at home, and the problems seems to have completely disappeared.

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Shirley Tracy
Sent: Monday, September 17, 2018 3:51 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m having the same issues with Firefox and at times also with Internet Explorer. Just an FYI

 

 

Shirley Tracy

 

From: Bill White
Sent: Monday, September 17, 2018 10:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 

 

 

Virus-free. www.avast.com


Cristóbal
 

What I do in order to not lose the session since it’s most likely I’ve got tabs open that I’d rather not close, is when Firefox appears to hang on one tab/window, I first launch the task manager.

After that, I navigate to the running Firefox running task. Usually, there will be multiple instances

For example: Process: Firefox closed
Name
Firefox (8)

If I expand this treeview and arrow down, All Jaws reads is Firefox over and over again for all the stuff it’s got running

However when I use the Jaws cursor and arrow among the different Firefox listings, I can read percentages used by each one.

See:

Firefox (8) 1.1% 1,526.5 MB 0 MB/s 0 Mbps
1Password for Windows deskt... 0% 4.4 MB 0 MB/s 0 Mbps
Firefox 0% 15.9 MB 0 MB/s 0 Mbps
Firefox 0% 193.2 MB 0 MB/s 0 Mbps
Firefox 0% 247.2 MB 0 MB/s 0 Mbps
Firefox 0% 68.1 MB 0 MB/s 0 Mbps
Firefox 0% 198.8 MB 0 MB/s 0 Mbps
Firefox 0% 16.8 MB 0 MB/s 0 Mbps
Firefox 0% 771.5 MB 0 MB/s 0 Mbps

Firefox 0% 771.5 MB 0 MB/s 0 Mbps

Right now, everything’s running smoothly and thus everything’s more or less at 0%.

However, when there’s a tab that’s giving me problems, There will be one of those Firefox entries posting a crazy high percentage. Indeed, there will always be two Firefox entries with percentages when the browser’s acting funky. The very last Firefox posting with a percentage and one prior to it. Arrowing from top to bottom, it’s the first entry with the high percentage that’s the troublesome tab. I’ll right click on it and select “end task”. This will cause the hanging tab to crash and Firefox will give an error message of something like uh oh. Your tab has crashed. Blah, blah. All I do then is refresh the page and bingo, my tab is back with not having to end the entire thing and lose everything I was either researching or reading or what have you.

Clicking end task on the last Firefox entry in the list will cause the whole browser to crash. So, that’s not the one you want to end task on.

In any event, the ideal situation would be for VFO to quickly put out a fix addressing this bug, but my guess is that they’re focusing all their resources into JFW 2019.

I’m sure the percentage stuff for the sighted is quite visible and pretty straight forward, but it wasn’t until I was poking around with the Jaws cursor trying to figure out how to avoid not closing out the entire browser did I come across this less inconvenient workaround.

Also, I upgraded to Firefox Version 62.0.2 and this hanging thing is still present.

Anyway, there you go. This is what I do for this rather annoying Firefox bug.

 

Cristóbal

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of JM Casey
Sent: Monday, September 24, 2018 5:39 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

Assuming we’re all having the same problem with Firefox, then, no. There’s a chance JAWS 2018 will still receive an update to fix this issue, but I’m not necessarily counting on it.

 

For now, my solution is to have a task manager (in my case,  Process Explorer) open at all times, ready to restart the Firefox process. It’s somewhat inconvenient but Firefox restores crashed sessions so I usually just pick up where I left off. The freezing still lets me read whatever page I am on, I just can’t interact with it until Firefox is restarted.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of BlindedByTheLight
Sent: September 23, 2018 9:08 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I am having the same issue.  Are there any known workarounds known without giving the Beta 2019 a try? I have never used a beta version.  How do I download it?  Thanks!

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jerry Berrier via Groups.Io
Sent: Wednesday, September 19, 2018 9:58 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I just upgraded to the 2019 beta at home, and the problems seems to have completely disappeared.

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Shirley Tracy
Sent: Monday, September 17, 2018 3:51 PM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m having the same issues with Firefox and at times also with Internet Explorer. Just an FYI

 

 

Shirley Tracy

 

From: Bill White
Sent: Monday, September 17, 2018 10:50 AM
To: main@jfw.groups.io
Subject: Re: Firefox Lagging and Freezing

 

I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jerry Berrier via Groups.Io
Sent: Monday, September 17, 2018 7:26 AM
To: jfw@groups.io
Subject: Firefox Lagging and Freezing

 

I’m wondering if anybody else is having this problem.

I’m running Firefox version 62, latest version of JFW, and Windows 10.

I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.

I especially notice it when reading the Boston Globe in NFB Newsline on the web.

 

Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.

 

Any thoughts on how to remedy this?

 

 

Jerry Berrier

Director of Education Technology

Perkins School for the Blind
175 North Beacon Street
Watertown MA 02472
P: 617-972-7826
Perkins.org

 


 

 

 

Virus-free. www.avast.com