Using Jaws Scrictly for MathML and Document reading, (sighted user)


Bentley Humphries
 

Hey there! Have any of you guys gone to customer service to get "help" from freedom scientific's tech support personnel?   They have this miserable person working there, she's absolutely awful, I can't believe they would put this kind of person there to help people who are struggling with assistive software.  She just resented the fact that I would even phone in and ask any questions, and she couldn't get off the phone quickly enough. Does anyone have any resources they can go to where they can get reliable help? I need to make Jaws accessible for dyslexia, and turn off all that stupid contextual chatter, as much as possible.  I just want it to read math equations, at a third year university, (chemistry) level.  I have gotten it to work recently, and then today, again I turned it on, and it won't read anything that but the menus and the context.  Need to know what settings will allow me to read the math, turn off the contextual dialogue, and how to save these settings. 


Thanks so much in Advance, 


Ben


George Basioli <gbmagoo@...>
 

So ben what was this person’s name, please

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of bentley.humphries@...
Sent: August 14, 2016 22:17
To: main@jfw.groups.io
Subject: Using Jaws Scrictly for MathML and Document reading, (sighted user)

 

Hey there! Have any of you guys gone to customer service to get "help" from freedom scientific's tech support personnel?   They have this miserable person working there, she's absolutely awful, I can't believe they would put this kind of person there to help people who are struggling with assistive software.  She just resented the fact that I would even phone in and ask any questions, and she couldn't get off the phone quickly enough. Does anyone have any resources they can go to where they can get reliable help? I need to make Jaws accessible for dyslexia, and turn off all that stupid contextual chatter, as much as possible.  I just want it to read math equations, at a third year university, (chemistry) level.  I have gotten it to work recently, and then today, again I turned it on, and it won't read anything that but the menus and the context.  Need to know what settings will allow me to read the math, turn off the contextual dialogue, and how to save these settings. 

 

Thanks so much in Advance, 

 

Ben


Bentley Humphries
 

Hi George, thanks so much for getting back so quickly, I didn't catch her name, she was almost definitely hispanic, going by her accent.  If this helps, I made two calls to FS- Jaws customer service, I believe the second call was the one I talked to this lady on, it was on Wed August 10th at 5:32 PM, I have it listed on my call display as 9 min. long, (including waiting time etc.), I used a calling card, so I can't see what number I called, but am pretty sure it was her call, as i had just called the main customer service line minutes before at 5:29 - 1-800-444-4443, (and I remember making the second call just after that).

Thanks,

Ben

On Mon, Aug 15, 2016 at 6:24 AM, George B <gbmagoo@...> wrote:

So ben what was this person’s name, please

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of bentley.humphries@...
Sent: August 14, 2016 22:17
To: main@jfw.groups.io
Subject: Using Jaws Scrictly for MathML and Document reading, (sighted user)

 

Hey there! Have any of you guys gone to customer service to get "help" from freedom scientific's tech support personnel?   They have this miserable person working there, she's absolutely awful, I can't believe they would put this kind of person there to help people who are struggling with assistive software.  She just resented the fact that I would even phone in and ask any questions, and she couldn't get off the phone quickly enough. Does anyone have any resources they can go to where they can get reliable help? I need to make Jaws accessible for dyslexia, and turn off all that stupid contextual chatter, as much as possible.  I just want it to read math equations, at a third year university, (chemistry) level.  I have gotten it to work recently, and then today, again I turned it on, and it won't read anything that but the menus and the context.  Need to know what settings will allow me to read the math, turn off the contextual dialogue, and how to save these settings. 

 

Thanks so much in Advance, 

 

Ben



 

Ben,

         Depending on how long you've had JAWS and whether you could return it you had ought to take a look at NVDA.  It is well suited to reading MathML and there are add-ons, if I'm remembering correctly, dedicated to this.

          JAWS is a marvelous product, but if your goal is having MathML read to you and you don't need a screen reader otherwise this, or if you're the owner of Microsoft Office 2010 or later, perhaps Window-Eyes for Office [which I'm not certain about the MathML support], is a more cost effective option.  There are individuals on the NVDA group that have discussed using it with MathML on multiple occasions and I was looking at it for a client of mine because it has excellent support for that particular function.
--
Brian


A great many people think they are thinking when they are merely rearranging their prejudices.

         ~ William James


Maria Kristic
 

Hi Ben,

 

First RE FS, you might want to try Technical Support at (727) 803-8600. Customer Service is more geared to product sales, checking on order status, and such…

 

Second, RE your question, how about muting speech when you don’t need it (JAWSKey+SPACE, S toggles speech; JAWSKey is either CAPS LOCK or INSERT key) and then just unmuting it with that same command when you need speech to read something to you? Just a thought…

 

Good luck!  

 

Regards,

Maria

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Bentley Humphries
Sent: Tuesday, August 16, 2016 4:53 AM
To: main@jfw.groups.io
Subject: Re: Using Jaws Scrictly for MathML and Document reading, (sighted user)

 

Hi George, thanks so much for getting back so quickly, I didn't catch her name, she was almost definitely hispanic, going by her accent.  If this helps, I made two calls to FS- Jaws customer service, I believe the second call was the one I talked to this lady on, it was on Wed August 10th at 5:32 PM, I have it listed on my call display as 9 min. long, (including waiting time etc.), I used a calling card, so I can't see what number I called, but am pretty sure it was her call, as i had just called the main customer service line minutes before at 5:29 - 1-800-444-4443, (and I remember making the second call just after that).

Thanks,

Ben

 

On Mon, Aug 15, 2016 at 6:24 AM, George B <gbmagoo@...> wrote:

So ben what was this person’s name, please

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of bentley.humphries@...
Sent: August 14, 2016 22:17
To: main@jfw.groups.io
Subject: Using Jaws Scrictly for MathML and Document reading, (sighted user)

 

Hey there! Have any of you guys gone to customer service to get "help" from freedom scientific's tech support personnel?   They have this miserable person working there, she's absolutely awful, I can't believe they would put this kind of person there to help people who are struggling with assistive software.  She just resented the fact that I would even phone in and ask any questions, and she couldn't get off the phone quickly enough. Does anyone have any resources they can go to where they can get reliable help? I need to make Jaws accessible for dyslexia, and turn off all that stupid contextual chatter, as much as possible.  I just want it to read math equations, at a third year university, (chemistry) level.  I have gotten it to work recently, and then today, again I turned it on, and it won't read anything that but the menus and the context.  Need to know what settings will allow me to read the math, turn off the contextual dialogue, and how to save these settings. 

 

Thanks so much in Advance, 

 

Ben

 


Page, Aaron
 

Hi Ben,

 

You might want to consider instead using the free MathPlayer plugin from Design Science. MathPlayer is required for NVDA to interact with math content, but it is also  a stand-alone tool that has its own speech abilities.

 

Using MathPlayer, you can simply right-click an equation and select “Speak Expression” to have it read to you. There is no need to navigate the focus or listen to the verbal clutter of a screen reader like you have to with JAWS or NVDA. MathPlayer also provides other features such as synchronized visual and Braille highlighting of the equation as it is read, the ability to magnify equations, and the ability to copy/paste equations into Word, Maple, Mathematica, etc. MathPlayer can be used to read mathML equations in IE, Firefox, Word, and PowerPoint.     

 

Hope this helps. Feel free to contact me off-list if you have any questions.

 

Regards,

Aaron M. Page, B.S.

EIT Accessibility Specialist

Accessible Technology Services, University of Montana

Phone: (406) 243-2082

E-mail: aaron.page@...

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of bentley.humphries@...
Sent: Sunday, August 14, 2016 11:17 PM
To: main@jfw.groups.io
Subject: Using Jaws Scrictly for MathML and Document reading, (sighted user)

 

Hey there! Have any of you guys gone to customer service to get "help" from freedom scientific's tech support personnel?   They have this miserable person working there, she's absolutely awful, I can't believe they would put this kind of person there to help people who are struggling with assistive software.  She just resented the fact that I would even phone in and ask any questions, and she couldn't get off the phone quickly enough. Does anyone have any resources they can go to where they can get reliable help? I need to make Jaws accessible for dyslexia, and turn off all that stupid contextual chatter, as much as possible.  I just want it to read math equations, at a third year university, (chemistry) level.  I have gotten it to work recently, and then today, again I turned it on, and it won't read anything that but the menus and the context.  Need to know what settings will allow me to read the math, turn off the contextual dialogue, and how to save these settings. 

 

Thanks so much in Advance, 

 

Ben