1. Topics
  2. Problem with New JAWS v16.0.4463 and Outlook 2010

Problem with New JAWS v16.0.4463 and Outlook 2010

Paul Martz <skewmatrix@...>
 

Hi all. I have my Outlook mailbox views set up as grid views, one line per
message, with columns for attachment, sender, subject, received date, and
size. It's not the default view, but I imagine it's a fairly common
customization that many Outlook users employ.

Prior to today's v16.0.4463 upgrade, as I arrowed to each message, JAWS
would say the word "unread" if the message is unread, followed by the
sender's name, followed by the subject, received date, and size. Basically
it would read every column for the highlighted email message.

After the upgrade, this is no longer the case. I still get "unread"
announced correctly for an unread email, but nothing else is read aloud.
Arrowing down through messages I've already read results in JAWS being
completely silent. INSERT+UP ARROW to read current line reads nothing.

Is anyone else seeing this behavior?

I've emailed FS's support email address, and am awaiting a response.
-Paul
Bissett, Tom <tom.bissett@...>
 

I don't know if this is the same problem but I find that some times my outlook acts the same as you describe. I find that if I maximize the window and alt tab away and back fixes the problem and it begins to read correctly again.
Tom Bisset

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Paul Martz via Jfw
Sent: Wednesday, October 14, 2015 3:45 PM
To: JAWS Users
Cc: Paul Martz
Subject: Problem with New JAWS v16.0.4463 and Outlook 2010

Hi all. I have my Outlook mailbox views set up as grid views, one line per message, with columns for attachment, sender, subject, received date, and size. It's not the default view, but I imagine it's a fairly common customization that many Outlook users employ.

Prior to today's v16.0.4463 upgrade, as I arrowed to each message, JAWS would say the word "unread" if the message is unread, followed by the sender's name, followed by the subject, received date, and size. Basically it would read every column for the highlighted email message.

After the upgrade, this is no longer the case. I still get "unread"
announced correctly for an unread email, but nothing else is read aloud.
Arrowing down through messages I've already read results in JAWS being completely silent. INSERT+UP ARROW to read current line reads nothing.

Is anyone else seeing this behavior?

I've emailed FS's support email address, and am awaiting a response.
-Paul



_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
Paul Martz <skewmatrix@...>
 

Thanks Tom, but nothing I've tried so far restores normal behavior. This
seems to be permanently broken in the new JAWS update that was just released
today.
-Paul

-----Original Message-----

I don't know if this is the same problem but I find that some times my
outlook acts the same as you describe. I find that if I maximize the
window
and alt tab away and back fixes the problem and it begins to read
correctly
again.
Tom Bisset

-----Original Message-----

Hi all. I have my Outlook mailbox views set up as grid views, one line per
message, with columns for attachment, sender, subject, received date, and
size. It's not the default view, but I imagine it's a fairly common
customization that many Outlook users employ.

Prior to today's v16.0.4463 upgrade, as I arrowed to each message, JAWS
would say the word "unread" if the message is unread, followed by the
sender's name, followed by the subject, received date, and size. Basically
it
would read every column for the highlighted email message.

After the upgrade, this is no longer the case. I still get "unread"
announced correctly for an unread email, but nothing else is read aloud.
Arrowing down through messages I've already read results in JAWS being
completely silent. INSERT+UP ARROW to read current line reads nothing.

Is anyone else seeing this behavior?

I've emailed FS's support email address, and am awaiting a response.
-Paul
Lisle, Ted (CHFS DMS)
 

Glad you posted so quickly. I already have the thing downloaded, but I'll try it at home first. I need an admin to install here anyway.

Ted

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Paul Martz via Jfw
Sent: Wednesday, October 14, 2015 4:21 PM
To: 'The Jaws for Windows support list.'
Cc: Paul Martz
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Thanks Tom, but nothing I've tried so far restores normal behavior. This seems to be permanently broken in the new JAWS update that was just released today.
-Paul



-----Original Message-----

I don't know if this is the same problem but I find that some times my
outlook acts the same as you describe. I find that if I maximize the
window
and alt tab away and back fixes the problem and it begins to read
correctly
again.
Tom Bisset

-----Original Message-----

Hi all. I have my Outlook mailbox views set up as grid views, one line
per message, with columns for attachment, sender, subject, received
date, and size. It's not the default view, but I imagine it's a fairly
common customization that many Outlook users employ.

Prior to today's v16.0.4463 upgrade, as I arrowed to each message,
JAWS would say the word "unread" if the message is unread, followed by
the sender's name, followed by the subject, received date, and size.
Basically
it
would read every column for the highlighted email message.

After the upgrade, this is no longer the case. I still get "unread"
announced correctly for an unread email, but nothing else is read aloud.
Arrowing down through messages I've already read results in JAWS being
completely silent. INSERT+UP ARROW to read current line reads nothing.

Is anyone else seeing this behavior?

I've emailed FS's support email address, and am awaiting a response.
-Paul


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
Carolyn Arnold <4carolyna@...>
 

I still have the latest 16. Do you have 17? And it is not reading for you
in Outlook?

Bye for now,

Carolyn

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Paul Martz
via Jfw
Sent: Wednesday, October 14, 2015 3:45 PM
To: JAWS Users <jfw@...>
Cc: Paul Martz <skewmatrix@...>
Subject: Problem with New JAWS v16.0.4463 and Outlook 2010

Hi all. I have my Outlook mailbox views set up as grid views, one line
per message, with columns for attachment, sender, subject, received date,
and size. It's not the default view, but I imagine it's a fairly common
customization that many Outlook users employ.

Prior to today's v16.0.4463 upgrade, as I arrowed to each message, JAWS
would say the word "unread" if the message is unread, followed by the
sender's name, followed by the subject, received date, and size.
Basically it would read every column for the highlighted email message.

After the upgrade, this is no longer the case. I still get "unread"
announced correctly for an unread email, but nothing else is read aloud.
Arrowing down through messages I've already read results in JAWS being
completely silent. INSERT+UP ARROW to read current line reads nothing.

Is anyone else seeing this behavior?

I've emailed FS's support email address, and am awaiting a response.
-Paul



_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
Tom Lange
 

Hi Paul. I installed build 4463 and took it for a spin with Outlook 2010 on my Windows 8.1 machine and it worked fine. Everything read as I expected it too. I was, however, using the default view that I always use.

How is your Outlook view different from the default? Just curious.

Tom


Sent from my iPhone

On Oct 14, 2015, at 12:45 PM, Paul Martz via Jfw <jfw@...> wrote:

Hi all. I have my Outlook mailbox views set up as grid views, one line per
message, with columns for attachment, sender, subject, received date, and
size. It's not the default view, but I imagine it's a fairly common
customization that many Outlook users employ.

Prior to today's v16.0.4463 upgrade, as I arrowed to each message, JAWS
would say the word "unread" if the message is unread, followed by the
sender's name, followed by the subject, received date, and size. Basically
it would read every column for the highlighted email message.

After the upgrade, this is no longer the case. I still get "unread"
announced correctly for an unread email, but nothing else is read aloud.
Arrowing down through messages I've already read results in JAWS being
completely silent. INSERT+UP ARROW to read current line reads nothing.

Is anyone else seeing this behavior?

I've emailed FS's support email address, and am awaiting a response.
-Paul



_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
judith bron
 

Now that I installed the new version my recent documents file in Word
doesn't work properly. I hit Alt F, the letter R and the recent documents
folder is there but it only has two documents there. Before the download it
had at least 10. Is there a way to repair this? Thanks, JB

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Tom Lange via
Jfw
Sent: Wednesday, October 14, 2015 8:09 PM
To: The Jaws for Windows support list.
Cc: Tom Lange
Subject: Re: Problem with New JAWS v16.0.4463 and Outlook 2010

Hi Paul. I installed build 4463 and took it for a spin with Outlook 2010 on
my Windows 8.1 machine and it worked fine. Everything read as I expected it
too. I was, however, using the default view that I always use.

How is your Outlook view different from the default? Just curious.

Tom


Sent from my iPhone

On Oct 14, 2015, at 12:45 PM, Paul Martz via Jfw <jfw@...>
wrote:

Hi all. I have my Outlook mailbox views set up as grid views, one line
per message, with columns for attachment, sender, subject, received
date, and size. It's not the default view, but I imagine it's a fairly
common customization that many Outlook users employ.

Prior to today's v16.0.4463 upgrade, as I arrowed to each message,
JAWS would say the word "unread" if the message is unread, followed by
the sender's name, followed by the subject, received date, and size.
Basically it would read every column for the highlighted email message.

After the upgrade, this is no longer the case. I still get "unread"
announced correctly for an unread email, but nothing else is read aloud.
Arrowing down through messages I've already read results in JAWS being
completely silent. INSERT+UP ARROW to read current line reads nothing.

Is anyone else seeing this behavior?

I've emailed FS's support email address, and am awaiting a response.
-Paul



_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
Paul Martz <skewmatrix@...>
 

Hi Tom. Thanks for your help with this.

I reset my folder view to the default, but I still get the same behavior:
arrowing down through the list of messages causes JAWS to say nothing,
except when it lands on an unread message, and then JAWS announces "unread"
but that's it. JAWS doesn't announce the sender, subject, or date.

For my typical folder view, I change the following settings:
- Turn the reading pane off.
- Go into View Settings, Group By, and uncheck "Automatically group
according to an arrangement".
- Finally, back in the ribbon UI, select the "Show As Conversations"
checkbox.
But this is irrelevant, as I get the same behavior, whether I'm using my
settings or the default view settings.

Other things I've tried:
- I completely uninstalled JAWS including shared modules, but kept my user
settings. Then reinstalled the current JAWS release.
- I noticed I had some custom outlook2010 files in my user settings,
probably when I was tinkering around with scripts. So I deleted those, then
rebooted.
But, doing the above has had no effect.

Still stumped!
-Paul

-----Original Message-----

Hi Paul. I installed build 4463 and took it for a spin with Outlook 2010
on my
Windows 8.1 machine and it worked fine. Everything read as I expected it
too. I was, however, using the default view that I always use.

How is your Outlook view different from the default? Just curious.

Tom
Dale Alton <blinkydale@...>
 

What about changing the custom outlook list, with an jaws key+f2? Within
here you are able to change what part of the message line is read.
HTH

Denver Dale

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Paul Martz via
Jfw
Sent: Wednesday, October 14, 2015 7:01 PM
To: 'The Jaws for Windows support list.'
Cc: Paul Martz
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Hi Tom. Thanks for your help with this.

I reset my folder view to the default, but I still get the same behavior:
arrowing down through the list of messages causes JAWS to say nothing,
except when it lands on an unread message, and then JAWS announces "unread"
but that's it. JAWS doesn't announce the sender, subject, or date.

For my typical folder view, I change the following settings:
- Turn the reading pane off.
- Go into View Settings, Group By, and uncheck "Automatically group
according to an arrangement".
- Finally, back in the ribbon UI, select the "Show As Conversations"
checkbox.
But this is irrelevant, as I get the same behavior, whether I'm using my
settings or the default view settings.

Other things I've tried:
- I completely uninstalled JAWS including shared modules, but kept my user
settings. Then reinstalled the current JAWS release.
- I noticed I had some custom outlook2010 files in my user settings,
probably when I was tinkering around with scripts. So I deleted those, then
rebooted.
But, doing the above has had no effect.

Still stumped!
-Paul


-----Original Message-----

Hi Paul. I installed build 4463 and took it for a spin with Outlook
2010
on my
Windows 8.1 machine and it worked fine. Everything read as I expected
it too. I was, however, using the default view that I always use.

How is your Outlook view different from the default? Just curious.

Tom


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
Adrian Spratt
 

Paul,

This behavior reminds me of the times I've somehow minimalized Outlook 2010. If this is the problem, the solution is to focus on the Outlook window, press alt-space, then x for maximize.

For what it's worth, even though the problem arose after installation of a JAWS update and this action apparently caused the change, it doesn't sound like a JAWS issue.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Paul Martz via Jfw
Sent: Wednesday, October 14, 2015 9:01 PM
To: 'The Jaws for Windows support list.'
Cc: Paul Martz
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Hi Tom. Thanks for your help with this.

I reset my folder view to the default, but I still get the same behavior:
arrowing down through the list of messages causes JAWS to say nothing,
except when it lands on an unread message, and then JAWS announces "unread"
but that's it. JAWS doesn't announce the sender, subject, or date.

For my typical folder view, I change the following settings:
- Turn the reading pane off.
- Go into View Settings, Group By, and uncheck "Automatically group
according to an arrangement".
- Finally, back in the ribbon UI, select the "Show As Conversations"
checkbox.
But this is irrelevant, as I get the same behavior, whether I'm using my
settings or the default view settings.

Other things I've tried:
- I completely uninstalled JAWS including shared modules, but kept my user
settings. Then reinstalled the current JAWS release.
- I noticed I had some custom outlook2010 files in my user settings,
probably when I was tinkering around with scripts. So I deleted those, then
rebooted.
But, doing the above has had no effect.

Still stumped!
-Paul


-----Original Message-----

Hi Paul. I installed build 4463 and took it for a spin with Outlook 2010
on my
Windows 8.1 machine and it worked fine. Everything read as I expected it
too. I was, however, using the default view that I always use.

How is your Outlook view different from the default? Just curious.

Tom


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
judith bron
 

And here's another one. I can't access any of my documentds. Any
suggestions? JB

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Dale Alton via
Jfw
Sent: Wednesday, October 14, 2015 9:38 PM
To: 'The Jaws for Windows support list.'
Cc: Dale Alton
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

What about changing the custom outlook list, with an jaws key+f2? Within
here you are able to change what part of the message line is read.
HTH

Denver Dale

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Paul Martz via
Jfw
Sent: Wednesday, October 14, 2015 7:01 PM
To: 'The Jaws for Windows support list.'
Cc: Paul Martz
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Hi Tom. Thanks for your help with this.

I reset my folder view to the default, but I still get the same behavior:
arrowing down through the list of messages causes JAWS to say nothing,
except when it lands on an unread message, and then JAWS announces "unread"
but that's it. JAWS doesn't announce the sender, subject, or date.

For my typical folder view, I change the following settings:
- Turn the reading pane off.
- Go into View Settings, Group By, and uncheck "Automatically group
according to an arrangement".
- Finally, back in the ribbon UI, select the "Show As Conversations"
checkbox.
But this is irrelevant, as I get the same behavior, whether I'm using my
settings or the default view settings.

Other things I've tried:
- I completely uninstalled JAWS including shared modules, but kept my user
settings. Then reinstalled the current JAWS release.
- I noticed I had some custom outlook2010 files in my user settings,
probably when I was tinkering around with scripts. So I deleted those, then
rebooted.
But, doing the above has had no effect.

Still stumped!
-Paul


-----Original Message-----

Hi Paul. I installed build 4463 and took it for a spin with Outlook
2010
on my
Windows 8.1 machine and it worked fine. Everything read as I expected
it too. I was, however, using the default view that I always use.

How is your Outlook view different from the default? Just curious.

Tom


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
Paul Martz <skewmatrix@...>
 

Thanks for everyone's continued help with this issue.

It is not a problem with the Outlook window being minimized. The behavior is
the same whether the window is maximized or "restored".

I also played around with the "Customize Outlook Message List" JAWS manager,
a very cool little tool that I hadn't heard of before, and again no luck.
Regardless of how I configured this, I still got the same incorrect
behavior.

But I finally figured out a workaround. In the "View" tab of the ribbon UI,
I have to uncheck "Show as Conversation". Once I do that, everything reads
correctly. But if I have that checked, then nothing is read as I arrow down
through my message list. This is not an ideal workaround, as I rather like
to have messages grouped by conversation, but at least I can access my email
again.

I guess my next thing to try would be to completely uninstall JAWS including
my own custom settings, then reinstall, and see if that resolves this issue.
After all, no one else is encountering this problem, so it must be something
specific to my system.

Thanks, all. I consider this closed, and J Bron can go ahead and hijack this
thread now if he wants to. <grin>
-Paul

-----Original Message-----
Paul,

This behavior reminds me of the times I've somehow minimalized Outlook
2010. If this is the problem, the solution is to focus on the Outlook
window,
press alt-space, then x for maximize.

For what it's worth, even though the problem arose after installation of a
JAWS update and this action apparently caused the change, it doesn't sound
like a JAWS issue.
Larry Marcotte
 

Regrettably, I have similar problems. I had to go back and install the
previous JAWS version to be able to review this email thread and be allowed
to use the enter key to get into this email message and respond to this
problem.

I will be writing a note to the Freedom Scientific technical support team
and hope they may be able to help out.

Larry Marcotte correctly pronounced as Larry Marcaught

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Paul Martz via
Jfw
Sent: Thursday, October 15, 2015 2:16 PM
To: 'The Jaws for Windows support list.'
Cc: Paul Martz
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Thanks for everyone's continued help with this issue.

It is not a problem with the Outlook window being minimized. The behavior is
the same whether the window is maximized or "restored".

I also played around with the "Customize Outlook Message List" JAWS manager,
a very cool little tool that I hadn't heard of before, and again no luck.
Regardless of how I configured this, I still got the same incorrect
behavior.

But I finally figured out a workaround. In the "View" tab of the ribbon UI,
I have to uncheck "Show as Conversation". Once I do that, everything reads
correctly. But if I have that checked, then nothing is read as I arrow down
through my message list. This is not an ideal workaround, as I rather like
to have messages grouped by conversation, but at least I can access my email
again.

I guess my next thing to try would be to completely uninstall JAWS including
my own custom settings, then reinstall, and see if that resolves this issue.
After all, no one else is encountering this problem, so it must be something
specific to my system.

Thanks, all. I consider this closed, and J Bron can go ahead and hijack this
thread now if he wants to. <grin>
-Paul



-----Original Message-----
Paul,

This behavior reminds me of the times I've somehow minimalized Outlook
2010. If this is the problem, the solution is to focus on the Outlook
window,
press alt-space, then x for maximize.

For what it's worth, even though the problem arose after installation
of a JAWS update and this action apparently caused the change, it
doesn't sound like a JAWS issue.


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
Paul Martz <skewmatrix@...>
 

Hi Larry. I heard back from FS support, but their reply was not helpful.
They advised launching outlook with the "-cleanviews" option, which
essentially resets all the views for all the folders. This resolves the
problem, sort of, because it has the side effect of clearing the "show as
conversations" checkbox. But as soon as I manually check that checkbox, the
problem manifests itself again - message info is not read when arrowing
through the list of messages.

So the problem (on my system at least) is specific to the "show as
conversation" checkbox being selected.

I've written back to FS support with this info in the hopes that they can
provide a fix for the issue.
-Paul

-----Original Message-----

Regrettably, I have similar problems. I had to go back and install the
previous JAWS version to be able to review this email thread and be
allowed
to use the enter key to get into this email message and respond to this
problem.

I will be writing a note to the Freedom Scientific technical support team
and hope they may be able to help out.

Larry Marcotte correctly pronounced as Larry Marcaught

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Paul Martz
via
Jfw
Sent: Thursday, October 15, 2015 2:16 PM
To: 'The Jaws for Windows support list.'
Cc: Paul Martz
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Thanks for everyone's continued help with this issue.

It is not a problem with the Outlook window being minimized. The behavior
is
the same whether the window is maximized or "restored".

I also played around with the "Customize Outlook Message List" JAWS
manager,
a very cool little tool that I hadn't heard of before, and again no luck.
Regardless of how I configured this, I still got the same incorrect
behavior.

But I finally figured out a workaround. In the "View" tab of the ribbon
UI,
I have to uncheck "Show as Conversation". Once I do that, everything reads
correctly. But if I have that checked, then nothing is read as I arrow
down
through my message list. This is not an ideal workaround, as I rather like
to have messages grouped by conversation, but at least I can access my
email
again.

I guess my next thing to try would be to completely uninstall JAWS
including
my own custom settings, then reinstall, and see if that resolves this
issue.
After all, no one else is encountering this problem, so it must be
something
specific to my system.

Thanks, all. I consider this closed, and J Bron can go ahead and hijack
this
thread now if he wants to. <grin>
-Paul



-----Original Message-----
Paul,

This behavior reminds me of the times I've somehow minimalized Outlook
2010. If this is the problem, the solution is to focus on the Outlook
window,
press alt-space, then x for maximize.

For what it's worth, even though the problem arose after installation
of a JAWS update and this action apparently caused the change, it
doesn't sound like a JAWS issue.


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
Larry Marcotte
 

Hi Paul. I too, prefer using the "show as conversations" option.
I will try out the "-cleanviews" option tomorrow as FS suggests but as you
mentioned, I believe it will not be as convenient.
I also like to get JAWS to not announce anything but the "subject"
information to each email through the use of the "Customize Outlook message
list" feature.
Then after changing one of the Outlook setting to "preview", I am able to
review all email message very quickly.
The latest version of JAWS gets a bit confused with all I am asking it to do
with all the settings mentioned above.
No matter, I will give it a try tomorrow knowing this will take me a bit of
time trouble shooting.
I have not received a response from FS yet but I suppose they too, are a bit
confused with what I am asking JAWS to do.
Thanks so much for the update.
Regards, Larry

-----Original Message-----
From: Paul Martz [mailto:skewmatrix@...]
Sent: Friday, October 16, 2015 7:13 PM
To: 'Larry Marcotte'; 'The Jaws for Windows support list.'
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Hi Larry. I heard back from FS support, but their reply was not helpful.
They advised launching outlook with the "-cleanviews" option, which
essentially resets all the views for all the folders. This resolves the
problem, sort of, because it has the side effect of clearing the "show as
conversations" checkbox. But as soon as I manually check that checkbox, the
problem manifests itself again - message info is not read when arrowing
through the list of messages.

So the problem (on my system at least) is specific to the "show as
conversation" checkbox being selected.

I've written back to FS support with this info in the hopes that they can
provide a fix for the issue.
-Paul



-----Original Message-----

Regrettably, I have similar problems. I had to go back and install the
previous JAWS version to be able to review this email thread and be
allowed to use the enter key to get into this email message and
respond to this problem.

I will be writing a note to the Freedom Scientific technical support
team and hope they may be able to help out.

Larry Marcotte correctly pronounced as Larry Marcaught

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Paul
Martz via Jfw
Sent: Thursday, October 15, 2015 2:16 PM
To: 'The Jaws for Windows support list.'
Cc: Paul Martz
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Thanks for everyone's continued help with this issue.

It is not a problem with the Outlook window being minimized. The
behavior is the same whether the window is maximized or "restored".

I also played around with the "Customize Outlook Message List" JAWS
manager, a very cool little tool that I hadn't heard of before, and
again no luck.
Regardless of how I configured this, I still got the same incorrect
behavior.

But I finally figured out a workaround. In the "View" tab of the
ribbon
UI,
I have to uncheck "Show as Conversation". Once I do that, everything
reads correctly. But if I have that checked, then nothing is read as I
arrow
down
through my message list. This is not an ideal workaround, as I rather
like to have messages grouped by conversation, but at least I can
access my email again.

I guess my next thing to try would be to completely uninstall JAWS
including
my own custom settings, then reinstall, and see if that resolves this
issue.
After all, no one else is encountering this problem, so it must be
something
specific to my system.

Thanks, all. I consider this closed, and J Bron can go ahead and
hijack
this
thread now if he wants to. <grin>
-Paul



-----Original Message-----
Paul,

This behavior reminds me of the times I've somehow minimalized
Outlook 2010. If this is the problem, the solution is to focus on
the Outlook
window,
press alt-space, then x for maximize.

For what it's worth, even though the problem arose after
installation of a JAWS update and this action apparently caused the
change, it doesn't sound like a JAWS issue.


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
Larry Marcotte
 

Hi Paul

I regret I am not having much success with the latest JAWS16 version:
J16.0.4463enu-x64.exe

However, I am having better success with the prior JAWS16 version:
J16.0.4350enu-x64.exe
and the latest new JAWS17 beta test version:
J17.0.806enu-x64.exe

I am testing JAWS and Outlook 2010 on a Windows 10 Dell desktop PC and a
Windows 10 Microsoft Surface Pro 3 PC.

The results vary depending on some of the JAWS and Outlook 2010 settings.
In case you have not yet had the occasion, maybe try experimenting with the
settings.

1. Sometimes, but rarely, checking and unchecking the:
"quick setting Outlook 2010 dialog" (InsertV)
then down arrow to:
"Virtual ribbon menu"
will result with JAWS announcing what I need spoken out:
the subject title header information along with the 3 preview Outlook
information lines below each email entry.

2. This is important.
For some unknown reason so far, I speculate, maybe JAWS is more synchronized
with the Outlook Screen, when I use the keystrokes:

- pressing the Alt key to land on the virtual ribbon home tab
- then the left arrow to the file tab
- then the right arrow to return to the home tab
- the escape key to return from the virtual ribbon

3. I make sure the virtual ribbon is maximized although it does not seem to
matter so far.

- Alt key to the virtual ribbon home tab
- right arrow until landing on"
"minimize the ribbon button"
- then make sure the ribbon is unchecked

Paul, unfortunately, if you are unable to get a upgrade of JAWS, the success
I am experiencing so far is directly connected to either a prior or next
upcoming version of JAWS.
If you like, try changing these settings and see if you can get your system
running more smoothly.
Otherwise, you might want to try out the latest beta test version of JAWS .
I believe although I stand being corrected, you can install the beta version
of Jaws 17 using the current JAWS 16 SMA license.
If you find JAWS 17 is more satisfactory, and you can afford it, you might
consider plunging into the latest JAWS 17 version.
In this case, it is possible to alternate using two JAWS version between
JAWS 16 and JAWS 17 whenever you need to use different features of JAWS.
Good luck, Larry

-----Original Message-----
From: Larry Marcotte [mailto:lgmgroup4@...]
Sent: Friday, October 16, 2015 8:37 PM
To: 'Paul Martz'; 'The Jaws for Windows support list.'
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Hi Paul. I too, prefer using the "show as conversations" option.
I will try out the "-cleanviews" option tomorrow as FS suggests but as you
mentioned, I believe it will not be as convenient.
I also like to get JAWS to not announce anything but the "subject"
information to each email through the use of the "Customize Outlook message
list" feature.
Then after changing one of the Outlook setting to "preview", I am able to
review all email message very quickly.
The latest version of JAWS gets a bit confused with all I am asking it to do
with all the settings mentioned above.
No matter, I will give it a try tomorrow knowing this will take me a bit of
time trouble shooting.
I have not received a response from FS yet but I suppose they too, are a bit
confused with what I am asking JAWS to do.
Thanks so much for the update.
Regards, Larry

-----Original Message-----
From: Paul Martz [mailto:skewmatrix@...]
Sent: Friday, October 16, 2015 7:13 PM
To: 'Larry Marcotte'; 'The Jaws for Windows support list.'
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Hi Larry. I heard back from FS support, but their reply was not helpful.
They advised launching outlook with the "-cleanviews" option, which
essentially resets all the views for all the folders. This resolves the
problem, sort of, because it has the side effect of clearing the "show as
conversations" checkbox. But as soon as I manually check that checkbox, the
problem manifests itself again - message info is not read when arrowing
through the list of messages.

So the problem (on my system at least) is specific to the "show as
conversation" checkbox being selected.

I've written back to FS support with this info in the hopes that they can
provide a fix for the issue.
-Paul



-----Original Message-----

Regrettably, I have similar problems. I had to go back and install the
previous JAWS version to be able to review this email thread and be
allowed to use the enter key to get into this email message and
respond to this problem.

I will be writing a note to the Freedom Scientific technical support
team and hope they may be able to help out.

Larry Marcotte correctly pronounced as Larry Marcaught

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Paul
Martz via Jfw
Sent: Thursday, October 15, 2015 2:16 PM
To: 'The Jaws for Windows support list.'
Cc: Paul Martz
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Thanks for everyone's continued help with this issue.

It is not a problem with the Outlook window being minimized. The
behavior is the same whether the window is maximized or "restored".

I also played around with the "Customize Outlook Message List" JAWS
manager, a very cool little tool that I hadn't heard of before, and
again no luck.
Regardless of how I configured this, I still got the same incorrect
behavior.

But I finally figured out a workaround. In the "View" tab of the
ribbon
UI,
I have to uncheck "Show as Conversation". Once I do that, everything
reads correctly. But if I have that checked, then nothing is read as I
arrow
down
through my message list. This is not an ideal workaround, as I rather
like to have messages grouped by conversation, but at least I can
access my email again.

I guess my next thing to try would be to completely uninstall JAWS
including
my own custom settings, then reinstall, and see if that resolves this
issue.
After all, no one else is encountering this problem, so it must be
something
specific to my system.

Thanks, all. I consider this closed, and J Bron can go ahead and
hijack
this
thread now if he wants to. <grin>
-Paul



-----Original Message-----
Paul,

This behavior reminds me of the times I've somehow minimalized
Outlook 2010. If this is the problem, the solution is to focus on
the Outlook
window,
press alt-space, then x for maximize.

For what it's worth, even though the problem arose after
installation of a JAWS update and this action apparently caused the
change, it doesn't sound like a JAWS issue.


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
Paul Martz <skewmatrix@...>
 

Hi Larry. Thanks for your suggestions, but no luck on my end. I'm on a
Windows 7 64bit system, not Windows 10, so I'm not sure what other things
our computers have in common besides Office 2010.

I don't care to use the JAWS virtual riggon UI in Outlook because, in my
experience, it behaves unpredictably sometimes, so I keep that turned off.
But, regardless of whether I have it off or on, I still have the issue with
reading my message list.

My plan is to see if FS email support comes through for me, which means I'll
do nothing with this for the next few days. Then, as a plan B, I'll try the
JAWS v17 beta. I have two upgrades available in my SMA, so hopefully this
issue does not find its way into a future JAWS release.

Let's keep each other (and the list) updated as we find out more about this.
-Paul

-----Original Message-----

Hi Paul

I regret I am not having much success with the latest JAWS16 version:
J16.0.4463enu-x64.exe

However, I am having better success with the prior JAWS16 version:
J16.0.4350enu-x64.exe
and the latest new JAWS17 beta test version:
J17.0.806enu-x64.exe

I am testing JAWS and Outlook 2010 on a Windows 10 Dell desktop PC and a
Windows 10 Microsoft Surface Pro 3 PC.

The results vary depending on some of the JAWS and Outlook 2010 settings.
In case you have not yet had the occasion, maybe try experimenting with
the settings.

1. Sometimes, but rarely, checking and unchecking the:
"quick setting Outlook 2010 dialog" (InsertV) then down arrow to:
"Virtual ribbon menu"
will result with JAWS announcing what I need spoken out:
the subject title header information along with the 3 preview Outlook
information lines below each email entry.

2. This is important.
For some unknown reason so far, I speculate, maybe JAWS is more
synchronized with the Outlook Screen, when I use the keystrokes:

- pressing the Alt key to land on the virtual ribbon home tab
- then the left arrow to the file tab
- then the right arrow to return to the home tab
- the escape key to return from the virtual ribbon

3. I make sure the virtual ribbon is maximized although it does not seem
to
matter so far.

- Alt key to the virtual ribbon home tab
- right arrow until landing on"
"minimize the ribbon button"
- then make sure the ribbon is unchecked

Paul, unfortunately, if you are unable to get a upgrade of JAWS, the
success
I am experiencing so far is directly connected to either a prior or next
upcoming version of JAWS.
If you like, try changing these settings and see if you can get your
system
running more smoothly.
Otherwise, you might want to try out the latest beta test version of JAWS
.
I believe although I stand being corrected, you can install the beta
version
of Jaws 17 using the current JAWS 16 SMA license.
If you find JAWS 17 is more satisfactory, and you can afford it, you might
consider plunging into the latest JAWS 17 version.
In this case, it is possible to alternate using two JAWS version between
JAWS 16 and JAWS 17 whenever you need to use different features of JAWS.
Good luck, Larry
Larry Marcotte
 

Hi Paul
For sure, let's keep each other and the user group into the loop.
Yes, it had crossed my mind. This is a big concern. Let's hope this issue
does not find its way into a future JAWS release.
Larry

-----Original Message-----
From: Paul Martz [mailto:skewmatrix@...]
Sent: Saturday, October 17, 2015 3:14 PM
To: 'Larry Marcotte'; 'The Jaws for Windows support list.'
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Hi Larry. Thanks for your suggestions, but no luck on my end. I'm on a
Windows 7 64bit system, not Windows 10, so I'm not sure what other things
our computers have in common besides Office 2010.

I don't care to use the JAWS virtual riggon UI in Outlook because, in my
experience, it behaves unpredictably sometimes, so I keep that turned off.
But, regardless of whether I have it off or on, I still have the issue with
reading my message list.

My plan is to see if FS email support comes through for me, which means I'll
do nothing with this for the next few days. Then, as a plan B, I'll try the
JAWS v17 beta. I have two upgrades available in my SMA, so hopefully this
issue does not find its way into a future JAWS release.

Let's keep each other (and the list) updated as we find out more about this.
-Paul


-----Original Message-----

Hi Paul

I regret I am not having much success with the latest JAWS16 version:
J16.0.4463enu-x64.exe

However, I am having better success with the prior JAWS16 version:
J16.0.4350enu-x64.exe
and the latest new JAWS17 beta test version:
J17.0.806enu-x64.exe

I am testing JAWS and Outlook 2010 on a Windows 10 Dell desktop PC and
a Windows 10 Microsoft Surface Pro 3 PC.

The results vary depending on some of the JAWS and Outlook 2010 settings.
In case you have not yet had the occasion, maybe try experimenting
with the settings.

1. Sometimes, but rarely, checking and unchecking the:
"quick setting Outlook 2010 dialog" (InsertV) then down arrow to:
"Virtual ribbon menu"
will result with JAWS announcing what I need spoken out:
the subject title header information along with the 3 preview Outlook
information lines below each email entry.

2. This is important.
For some unknown reason so far, I speculate, maybe JAWS is more
synchronized with the Outlook Screen, when I use the keystrokes:

- pressing the Alt key to land on the virtual ribbon home tab
- then the left arrow to the file tab
- then the right arrow to return to the home tab
- the escape key to return from the virtual ribbon

3. I make sure the virtual ribbon is maximized although it does not
seem
to
matter so far.

- Alt key to the virtual ribbon home tab
- right arrow until landing on"
"minimize the ribbon button"
- then make sure the ribbon is unchecked

Paul, unfortunately, if you are unable to get a upgrade of JAWS, the
success
I am experiencing so far is directly connected to either a prior or
next upcoming version of JAWS.
If you like, try changing these settings and see if you can get your
system
running more smoothly.
Otherwise, you might want to try out the latest beta test version of
JAWS
.
I believe although I stand being corrected, you can install the beta
version
of Jaws 17 using the current JAWS 16 SMA license.
If you find JAWS 17 is more satisfactory, and you can afford it, you
might consider plunging into the latest JAWS 17 version.
In this case, it is possible to alternate using two JAWS version
between JAWS 16 and JAWS 17 whenever you need to use different features of
JAWS.
Good luck, Larry
Larry Marcotte
 

Hi Paul
To my surprise, JAWS 16.0.4463 is now working as if was before the update.
I really don't know what might have caused JAWS to work successfully after I
just did another install of JAWS.
Maybe the previous installs were corruptedd or maybe I simply overlooked
some things, but I certainly appreciate Outlook it now workings as required.
Now, I am hoping some success comes you way soon.
Larry

-----Original Message-----
From: Larry Marcotte [mailto:lgmgroup4@...]
Sent: Saturday, October 17, 2015 3:36 PM
To: 'Paul Martz'; 'The Jaws for Windows support list.'
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Hi Paul
For sure, let's keep each other and the user group into the loop.
Yes, it had crossed my mind. This is a big concern. Let's hope this issue
does not find its way into a future JAWS release.
Larry

-----Original Message-----
From: Paul Martz [mailto:skewmatrix@...]
Sent: Saturday, October 17, 2015 3:14 PM
To: 'Larry Marcotte'; 'The Jaws for Windows support list.'
Subject: RE: Problem with New JAWS v16.0.4463 and Outlook 2010

Hi Larry. Thanks for your suggestions, but no luck on my end. I'm on a
Windows 7 64bit system, not Windows 10, so I'm not sure what other things
our computers have in common besides Office 2010.

I don't care to use the JAWS virtual riggon UI in Outlook because, in my
experience, it behaves unpredictably sometimes, so I keep that turned off.
But, regardless of whether I have it off or on, I still have the issue with
reading my message list.

My plan is to see if FS email support comes through for me, which means I'll
do nothing with this for the next few days. Then, as a plan B, I'll try the
JAWS v17 beta. I have two upgrades available in my SMA, so hopefully this
issue does not find its way into a future JAWS release.

Let's keep each other (and the list) updated as we find out more about this.
-Paul


-----Original Message-----

Hi Paul

I regret I am not having much success with the latest JAWS16 version:
J16.0.4463enu-x64.exe

However, I am having better success with the prior JAWS16 version:
J16.0.4350enu-x64.exe
and the latest new JAWS17 beta test version:
J17.0.806enu-x64.exe

I am testing JAWS and Outlook 2010 on a Windows 10 Dell desktop PC and
a Windows 10 Microsoft Surface Pro 3 PC.

The results vary depending on some of the JAWS and Outlook 2010 settings.
In case you have not yet had the occasion, maybe try experimenting
with the settings.

1. Sometimes, but rarely, checking and unchecking the:
"quick setting Outlook 2010 dialog" (InsertV) then down arrow to:
"Virtual ribbon menu"
will result with JAWS announcing what I need spoken out:
the subject title header information along with the 3 preview Outlook
information lines below each email entry.

2. This is important.
For some unknown reason so far, I speculate, maybe JAWS is more
synchronized with the Outlook Screen, when I use the keystrokes:

- pressing the Alt key to land on the virtual ribbon home tab
- then the left arrow to the file tab
- then the right arrow to return to the home tab
- the escape key to return from the virtual ribbon

3. I make sure the virtual ribbon is maximized although it does not
seem
to
matter so far.

- Alt key to the virtual ribbon home tab
- right arrow until landing on"
"minimize the ribbon button"
- then make sure the ribbon is unchecked

Paul, unfortunately, if you are unable to get a upgrade of JAWS, the
success
I am experiencing so far is directly connected to either a prior or
next upcoming version of JAWS.
If you like, try changing these settings and see if you can get your
system
running more smoothly.
Otherwise, you might want to try out the latest beta test version of
JAWS
.
I believe although I stand being corrected, you can install the beta
version
of Jaws 17 using the current JAWS 16 SMA license.
If you find JAWS 17 is more satisfactory, and you can afford it, you
might consider plunging into the latest JAWS 17 version.
In this case, it is possible to alternate using two JAWS version
between JAWS 16 and JAWS 17 whenever you need to use different features of
JAWS.
Good luck, Larry
Paul Martz <skewmatrix@...>
 

I wish I were so lucky. Perhaps sometime in the future, I'll have time to
completely uninstall and reinstall JAWS. I've already tried that once and it
didn't help, but I elected to save my local settings. Next time, I'll remove
those.
-Paul

-----Original Message-----
Hi Paul
To my surprise, JAWS 16.0.4463 is now working as if was before the update.
I really don't know what might have caused JAWS to work successfully after
I
just did another install of JAWS.
Maybe the previous installs were corruptedd or maybe I simply overlooked
some things, but I certainly appreciate Outlook it now workings as
required.
Now, I am hoping some success comes you way soon.
Larry
1 - 20 of 21