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Weird keyboard behavior during remote access
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Kimber Gardner
Hi All,
Not sure how many of you have used Jaws for remote access, but I would appreciate any help. When I'm signed on to my work computer via a vpn using remote desktop, occasionally the alt key seems to stick. That is whenever I press any key I first hear "alt" followed by the name of the key be that up arrow or whatever. The only way to unstick the alt key is to reboot the local computer. Is there another method for resetting the keyboard and unsticking the alt key? Thanks, Kim
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Dave...
Kimber,
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Stuck modifier keys is a very common occurrence (at least for me with all my different versions of JAWS and hardware). It's been around since JAWS 3.5 and my old HP pavilion with Windows 2000. That said, it happens most often for me after using Openbook. Your case is not unusual. Don't reboot. Just alternately rapidly tap each of the modifier keys one at a time. e.g. left alt, right alt, left alt right alt etc. several times in succession. Then do the same with control, shift, and the windows keys. If you don't have one of these as a pair, just tap the individual key rapidly. This sounds crazy but it does unstick the key. It's not a mechanical problem. It's related to the key code decoding in the JAWS processing. At least that's what FS support has said for several years. Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Kimber Gardner" <kimbersinbox1963@gmail.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Monday, October 24, 2011 04:35 Subject: Weird keyboard behavior during remote access Hi All, Not sure how many of you have used Jaws for remote access, but I would appreciate any help. When I'm signed on to my work computer via a vpn using remote desktop, occasionally the alt key seems to stick. That is whenever I press any key I first hear "alt" followed by the name of the key be that up arrow or whatever. The only way to unstick the alt key is to reboot the local computer. Is there another method for resetting the keyboard and unsticking the alt key? Thanks, Kim _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Kimber Gardner
Thanks Dave. Hmm, interesting that they seem to know what causes it
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yet it hasn't been fixed in all these releases. I'll try the key tap solution next time it happens. Thanks again
On 10/24/11, Farfar on Laptop <dgcarlson@sbcglobal.net> wrote:
Kimber, --
Kimberly
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Dave...
Kimber,
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Knowing that there is a problem has never been an issue for FS. Owning up to their contribution to it, is another matter. They have traditionally blamed the Microsoft key handler as the real problem, but I don't hear my sighted colleagues ever mentioning sticky keys. Go figure, and just consider how FS's Openbook leave behind a sticky Control key as a glaring indictment of the ownership. You're right. After all these years, it would be easy for FS to build in an un-stick subroutine in their scripts or underlying code. Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Kimber Gardner" <kimbersinbox1963@gmail.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Monday, October 24, 2011 07:13 Subject: Re: Weird keyboard behavior during remote access Thanks Dave. Hmm, interesting that they seem to know what causes it yet it hasn't been fixed in all these releases. I'll try the key tap solution next time it happens. Thanks again On 10/24/11, Farfar on Laptop <dgcarlson@sbcglobal.net> wrote: Kimber, -- Kimberly _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Curtis Delzer
JFW has had this issue for years where either the ALT key or the CONTROL keys stick. The only solution is to seriously, :) tap the offending key several times, and if on a remote machine, I don't know how you would do that from your location. :)
If it happens on your local machine, just tap the offending key many times and it clears up, eventually, though you'll have some weird key combinations before you figure out that there is a key sticking, not mechanically sticking, just electronically in JFW'S keyboard driver. I've not seen that in other screen readers, and it does not happen often with JFW, but when it does, you'll know. :) Curtis Delzer At 06:35 AM 10/24/2011, you wrote: Hi All,-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20111024/3db6c161/attachment.html>
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Lisle, Ted (CHFS DMS)
If beating it to death doesn't work (and sometimes it doesn't) dumping
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and reloading JAWS will. It's drastic, but it works.
-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Farfar on Laptop Sent: Monday, October 24, 2011 10:24 AM To: The Jaws for Windows support list. Subject: Re: Weird keyboard behavior during remote access Kimber, Knowing that there is a problem has never been an issue for FS. Owning up to their contribution to it, is another matter. They have traditionally blamed the Microsoft key handler as the real problem, but I don't hear my sighted colleagues ever mentioning sticky keys. Go figure, and just consider how FS's Openbook leave behind a sticky Control key as a glaring indictment of the ownership. You're right. After all these years, it would be easy for FS to build in an un-stick subroutine in their scripts or underlying code. Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area ----- Original Message ----- From: "Kimber Gardner" <kimbersinbox1963@gmail.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Monday, October 24, 2011 07:13 Subject: Re: Weird keyboard behavior during remote access Thanks Dave. Hmm, interesting that they seem to know what causes it yet it hasn't been fixed in all these releases. I'll try the key tap solution next time it happens. Thanks again On 10/24/11, Farfar on Laptop <dgcarlson@sbcglobal.net> wrote: Kimber,all my3.5 and my old HP pavilion with Windows 2000.one attimes in succession. Then do the same with control, shift, and the windowskeys. Ifin theArea ----- Original Message -----alt key? -- Kimberly _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Kimber Gardner
Hi Debby,
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I have version 12 on both the local computer and on the server. I don't see this sticky key problem in any application except during remote access sessions. But as I said, when it happens it screws up an entire session, rendering the keyboard virtually inoperable to the point that I can't even properly reboot the system but have to turn it off and back on again. K
On 10/24/11, Farfar on Laptop <dgcarlson@sbcglobal.net> wrote:
Kimber, --
Kimberly
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