Date
1 - 19 of 19
Jaws in a call center environment
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Mike Mote <mikemote@...>
Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before?
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don wardlow <wardlows97@...>
I used it in two real call centers with great success. A friend of mine also
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is flourishing at Verizon in their call center. Virtual is something else again. Cloud 10 Corporation's virtual environment will not work with JAWS 12. We worked with that company 7 hours trying to make it work, but it wouldn't. The other major virtual company, Alpine Access, I don't know if their software works with JAWS or if it doesn't. Don
-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, August 29, 2011 5:07 PM To: The Jaws for Windows support mailing list Subject: Jaws in a call center environment Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/201108 29/2ededab1/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Chris Smart <csmart8@...>
Did I just read the words flourishing and call center in the same sentence? :) sorry, just struck me as ...
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northstar1950@...
well, i worked at hilton reservations in carrolton tx and used jaws there and it worked quite well. depends on the software being used.
Legend has it that on Monday 8/29/2011 04:07 PM, Mike Mote said: Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before? check out my sendspace offerings at: http://www.sendspace.com/folder/i7xwg4
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Mike Mote <mikemote@...>
Don, how recently did you try with Cloud 10?
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----- Original Message -----
From: "don wardlow" <wardlows97@bellsouth.net> To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com> Sent: Monday, August 29, 2011 5:15 PM Subject: RE: Jaws in a call center environment I used it in two real call centers with great success. A friend of mine also
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Alan Dicey <adicey@...>
Hello Mike,
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Well, I worked for Humana Health Plans, Inc in their Telephone Customer Services Department for several years using a computer with JAWS. Never had a problem. Well, almost never! LOL! I hope to be working for another Call Center shortly, and I am practicing up for that. It is just a matter of listening to your JAWS with one ear, and the person on the telephone in the other ear, at the same time. Takes practice, but you can do it by listening to say an mp3 potcast and let your Jaws read a document at the same time, forcing yourself to hear and understand both. With Best Regards, Alan Miami, Florida Alan Dicey, President United States Braille Chess Association - USBCA "Yes, Blind and Visually Impaired People, Can, and Do, Play Chess!" United States Braille Chess Association Home Page: http://AmericanBlindChess.org
----- Original Message -----
From: "Mike Mote" <mikemote@bellsouth.net> To: "The Jaws for Windows support mailing list" <jfw@lists.the-jdh.com> Sent: Monday, August 29, 2011 5:07 PM Subject: Jaws in a call center environment Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before?
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Matthew Bullis <matthewbullis@...>
It's a gamble whenever you're dealing with each company. Some call centers have software that is very complicated, and will need months of scripting. Because call centers are local mostly, you have to start from scratch with each employer. I don't know how many national call centers are scripted for Jaws, or how many offices they may have, but it's good when you do find one which works. You'll need a double-ear headset, which your rehab counsellor should be able to provide. It also helps immensely if you read braille and have a braille display provided for your job. If the job you're going for requires a lot of reading, you may want only a 40-cell display. However, if the job requires columns of widely-spaced information, like the hotel rates were when I worked at the Best Western call center, then you'll want an 80-cell display.
Matthew
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don wardlow <wardlows97@...>
The beginning of August. I should have started work August 8 if the bums had
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workable software. They use "Adobe conference," or some such thing, and 7 hours of futility left me with no job with them. Don
-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, August 29, 2011 5:36 PM To: The Jaws for Windows support list. Subject: Re: Jaws in a call center environment Don, how recently did you try with Cloud 10? ----- Original Message ----- From: "don wardlow" <wardlows97@bellsouth.net> To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com> Sent: Monday, August 29, 2011 5:15 PM Subject: RE: Jaws in a call center environment I used it in two real call centers with great success. A friend of mine<http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/201108 29/2ededab1/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Lisle, Ted (CHFS DMS)
You'd better know it. I've been a Medicaid customer service rep and
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trouble shooter since 1994, and a JAWS user since April, 1997. I'd be glad to talk with you off list at either this address or Tlisle@juno.com.
-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, August 29, 2011 5:07 PM To: The Jaws for Windows support mailing list Subject: Jaws in a call center environment Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20 110829/2ededab1/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Mike Mote <mikemote@...>
Ted, thanks for responding. I'd be interested to know how well JFW works in
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a work from home virtual call center environment. I've seen jobs available with Alpine Access. I tried working with Cloud 10, and that didn't work well at all. If you'd be so kind, I'd like to know first how to find jobs with companies that have software that works with jaws, and how JFW works in these situations.
-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Lisle, Ted Sent: Monday, October 10, 2011 12:56 PM To: The Jaws for Windows support list. Subject: RE: Jaws in a call center environment You'd better know it. I've been a Medicaid customer service rep and trouble shooter since 1994, and a JAWS user since April, 1997. I'd be glad to talk with you off list at either this address or Tlisle@juno.com. -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, August 29, 2011 5:07 PM To: The Jaws for Windows support mailing list Subject: Jaws in a call center environment Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20 110829/2ededab1/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Lisle, Ted (CHFS DMS)
Never tried working from home, although we floated the idea a while
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back. The hang up was not JFW, but the soft phone arrangement. I needed some sort of one-touch option for answering. By the time one switched to the appropriate app, and fumbled for the JAWS cursor, that call would be gone to voice mail. We never got the problem resolved, so here I remain with my huge VOIP telephone with the easily accessible buttons. This was to have been a contingency plan for bad weather, as I work 50 miles from home. Ted
-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, October 10, 2011 2:49 PM To: 'The Jaws for Windows support list.' Subject: RE: Jaws in a call center environment Ted, thanks for responding. I'd be interested to know how well JFW works in a work from home virtual call center environment. I've seen jobs available with Alpine Access. I tried working with Cloud 10, and that didn't work well at all. If you'd be so kind, I'd like to know first how to find jobs with companies that have software that works with jaws, and how JFW works in these situations. -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Lisle, Ted Sent: Monday, October 10, 2011 12:56 PM To: The Jaws for Windows support list. Subject: RE: Jaws in a call center environment You'd better know it. I've been a Medicaid customer service rep and trouble shooter since 1994, and a JAWS user since April, 1997. I'd be glad to talk with you off list at either this address or Tlisle@juno.com. -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, August 29, 2011 5:07 PM To: The Jaws for Windows support mailing list Subject: Jaws in a call center environment Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20 110829/2ededab1/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Rob Hill
I work in such a setting. We have my phone and computer audio connected through a device. I have been helped trememndously by our in-house tech staff in consultation with the local JAWS distributor to have JAWS workable with or on-line data base. It's taken a lot of customizing, despite the software producer's insistance that the program is JAWs-Ffriendly.
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Good luck.
Rob Hill CIRSt--Original Message-----
From: Lisle, Ted (CHFS DMS) Sent: Thursday, October 20, 2011 8:02 AM To: The Jaws for Windows support list. Subject: RE: Jaws in a call center environment Never tried working from home, although we floated the idea a while back. The hang up was not JFW, but the soft phone arrangement. I needed some sort of one-touch option for answering. By the time one switched to the appropriate app, and fumbled for the JAWS cursor, that call would be gone to voice mail. We never got the problem resolved, so here I remain with my huge VOIP telephone with the easily accessible buttons. This was to have been a contingency plan for bad weather, as I work 50 miles from home. Ted -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, October 10, 2011 2:49 PM To: 'The Jaws for Windows support list.' Subject: RE: Jaws in a call center environment Ted, thanks for responding. I'd be interested to know how well JFW works in a work from home virtual call center environment. I've seen jobs available with Alpine Access. I tried working with Cloud 10, and that didn't work well at all. If you'd be so kind, I'd like to know first how to find jobs with companies that have software that works with jaws, and how JFW works in these situations. -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Lisle, Ted Sent: Monday, October 10, 2011 12:56 PM To: The Jaws for Windows support list. Subject: RE: Jaws in a call center environment You'd better know it. I've been a Medicaid customer service rep and trouble shooter since 1994, and a JAWS user since April, 1997. I'd be glad to talk with you off list at either this address or Tlisle@juno.com. -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, August 29, 2011 5:07 PM To: The Jaws for Windows support mailing list Subject: Jaws in a call center environment Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20 110829/2ededab1/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Marquette, Ed <Ed.Marquette@...>
So, what phone system works well with JAWS. I don't work in a call center environment, but I have lots of occasions to need to review the screen, listening to JAWS, while also talking on the phone.
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None of the soft phone solutions I've tried, in an office environment (not exactly a call center environment) works all that well.
-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Rob Hill Sent: Thursday, October 20, 2011 9:55 AM To: The Jaws for Windows support list. Subject: Re: Jaws in a call center environment I work in such a setting. We have my phone and computer audio connected through a device. I have been helped trememndously by our in-house tech staff in consultation with the local JAWS distributor to have JAWS workable with or on-line data base. It's taken a lot of customizing, despite the software producer's insistance that the program is JAWs-Ffriendly. Good luck. Rob Hill CIRSt--Original Message----- From: Lisle, Ted (CHFS DMS) Sent: Thursday, October 20, 2011 8:02 AM To: The Jaws for Windows support list. Subject: RE: Jaws in a call center environment Never tried working from home, although we floated the idea a while back. The hang up was not JFW, but the soft phone arrangement. I needed some sort of one-touch option for answering. By the time one switched to the appropriate app, and fumbled for the JAWS cursor, that call would be gone to voice mail. We never got the problem resolved, so here I remain with my huge VOIP telephone with the easily accessible buttons. This was to have been a contingency plan for bad weather, as I work 50 miles from home. Ted -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, October 10, 2011 2:49 PM To: 'The Jaws for Windows support list.' Subject: RE: Jaws in a call center environment Ted, thanks for responding. I'd be interested to know how well JFW works in a work from home virtual call center environment. I've seen jobs available with Alpine Access. I tried working with Cloud 10, and that didn't work well at all. If you'd be so kind, I'd like to know first how to find jobs with companies that have software that works with jaws, and how JFW works in these situations. -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Lisle, Ted Sent: Monday, October 10, 2011 12:56 PM To: The Jaws for Windows support list. Subject: RE: Jaws in a call center environment You'd better know it. I've been a Medicaid customer service rep and trouble shooter since 1994, and a JAWS user since April, 1997. I'd be glad to talk with you off list at either this address or Tlisle@juno.com. -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, August 29, 2011 5:07 PM To: The Jaws for Windows support mailing list Subject: Jaws in a call center environment Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20 110829/2ededab1/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com ############################################################################################################# ANY FEDERAL TAX ADVICE CONTAINED IN THIS MESSAGE SHOULD NOT BE USED OR REFERRED TO IN THE PROMOTING, MARKETING OR RECOMMENDING OF ANY ENTITY, INVESTMENT PLAN OR ARRANGEMENT, AND SUCH ADVICE IS NOT INTENDED OR WRITTEN TO BE USED, AND CANNOT BE USED, BY A TAXPAYER FOR THE PURPOSE OF AVOIDING PENALTIES UNDER THE INTERNAL REVENUE CODE. ############################################################################################################# This E-mail message is confidential, is intended only for the named recipient(s) above and may contain information that is privileged, attorney work product or otherwise protected by applicable law. If you have received this message in error, please notify the sender at 402-346-6000 and delete this E-mail message. Thank you. #############################################################################################################
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Dave...
Rob,
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Are you using SoftPhone, by any chance? Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Rob Hill" <rhill35@sbcglobal.net> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Thursday, October 20, 2011 07:55 Subject: Re: Jaws in a call center environment I work in such a setting. We have my phone and computer audio connected through a device. I have been helped trememndously by our in-house tech staff in consultation with the local JAWS distributor to have JAWS workable with or on-line data base. It's taken a lot of customizing, despite the software producer's insistance that the program is JAWs-Ffriendly. Good luck. Rob Hill CIRSt--Original Message----- From: Lisle, Ted (CHFS DMS) Sent: Thursday, October 20, 2011 8:02 AM To: The Jaws for Windows support list. Subject: RE: Jaws in a call center environment Never tried working from home, although we floated the idea a while back. The hang up was not JFW, but the soft phone arrangement. I needed some sort of one-touch option for answering. By the time one switched to the appropriate app, and fumbled for the JAWS cursor, that call would be gone to voice mail. We never got the problem resolved, so here I remain with my huge VOIP telephone with the easily accessible buttons. This was to have been a contingency plan for bad weather, as I work 50 miles from home. Ted -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, October 10, 2011 2:49 PM To: 'The Jaws for Windows support list.' Subject: RE: Jaws in a call center environment Ted, thanks for responding. I'd be interested to know how well JFW works in a work from home virtual call center environment. I've seen jobs available with Alpine Access. I tried working with Cloud 10, and that didn't work well at all. If you'd be so kind, I'd like to know first how to find jobs with companies that have software that works with jaws, and how JFW works in these situations. -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Lisle, Ted Sent: Monday, October 10, 2011 12:56 PM To: The Jaws for Windows support list. Subject: RE: Jaws in a call center environment You'd better know it. I've been a Medicaid customer service rep and trouble shooter since 1994, and a JAWS user since April, 1997. I'd be glad to talk with you off list at either this address or Tlisle@juno.com. -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, August 29, 2011 5:07 PM To: The Jaws for Windows support mailing list Subject: Jaws in a call center environment Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20 110829/2ededab1/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Mike Mote <mikemote@...>
Ted, I have looked at the Alpine Access job requirements, and honestly, I think it's better than most set-ups out there, in that you use your phone line to take the calls, and use the computer to access the customer's information. At least that's what it sounds like. I may get the chance to find out. I've applied for a couple of positions. I know Cloud 10 is not accessible with jaws.
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----- Original Message -----
From: "Lisle, Ted (CHFS DMS)" <Ted.Lisle@ky.gov> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Thursday, October 20, 2011 9:02 AM Subject: RE: Jaws in a call center environment Never tried working from home, although we floated the idea a while
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Rob Hill
I'll refreash my memory when I get back from vacation. I just can't bring it to mind.
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-----Original Message-----
From: Farfar on Laptop Sent: Thursday, October 20, 2011 10:03 AM To: The Jaws for Windows support list. Subject: Re: Jaws in a call center environment Rob, Are you using SoftPhone, by any chance? Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area ----- Original Message ----- From: "Rob Hill" <rhill35@sbcglobal.net> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Thursday, October 20, 2011 07:55 Subject: Re: Jaws in a call center environment I work in such a setting. We have my phone and computer audio connected through a device. I have been helped trememndously by our in-house tech staff in consultation with the local JAWS distributor to have JAWS workable with or on-line data base. It's taken a lot of customizing, despite the software producer's insistance that the program is JAWs-Ffriendly. Good luck. Rob Hill CIRSt--Original Message----- From: Lisle, Ted (CHFS DMS) Sent: Thursday, October 20, 2011 8:02 AM To: The Jaws for Windows support list. Subject: RE: Jaws in a call center environment Never tried working from home, although we floated the idea a while back. The hang up was not JFW, but the soft phone arrangement. I needed some sort of one-touch option for answering. By the time one switched to the appropriate app, and fumbled for the JAWS cursor, that call would be gone to voice mail. We never got the problem resolved, so here I remain with my huge VOIP telephone with the easily accessible buttons. This was to have been a contingency plan for bad weather, as I work 50 miles from home. Ted -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, October 10, 2011 2:49 PM To: 'The Jaws for Windows support list.' Subject: RE: Jaws in a call center environment Ted, thanks for responding. I'd be interested to know how well JFW works in a work from home virtual call center environment. I've seen jobs available with Alpine Access. I tried working with Cloud 10, and that didn't work well at all. If you'd be so kind, I'd like to know first how to find jobs with companies that have software that works with jaws, and how JFW works in these situations. -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Lisle, Ted Sent: Monday, October 10, 2011 12:56 PM To: The Jaws for Windows support list. Subject: RE: Jaws in a call center environment You'd better know it. I've been a Medicaid customer service rep and trouble shooter since 1994, and a JAWS user since April, 1997. I'd be glad to talk with you off list at either this address or Tlisle@juno.com. -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Mike Mote Sent: Monday, August 29, 2011 5:07 PM To: The Jaws for Windows support mailing list Subject: Jaws in a call center environment Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20 110829/2ededab1/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Brent Harding
Hi there. I've been thinking about getting into this line of work as well. I graduated a couple certificates in medical transcribing, but the market really fell out of that because of voice recognition, computers in the doctor's office, etc. I figured that working in a call center type of environment would be a good switch. I'm working with VR in Wisconsin and a job development person, but them and I are all stumped on the issues of Jaws customization, adaptations, etc. There sems to be little info on the net regarding what it takes to have blind people work in this type of environment. We have at least 1 or 2 distributers of Jaws, but nto sure if they do customization work like this. Where should I point the people I'm working with to hpefully make them better able to help me?
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Thanks.
----- Original Message -----
From: "Rob Hill" <rhill35@sbcglobal.net> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Thursday, October 20, 2011 9:55 AM Subject: Re: Jaws in a call center environment I work in such a setting. We have my phone and computer audio connected through a device. I have been helped trememndously by our in-house tech staff in consultation with the local JAWS distributor to have JAWS workable with or on-line data base. It's taken a lot of customizing, despite the software producer's insistance that the program is JAWs-Ffriendly.
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David Hardingham
Try calling the Olmstead Center for Sight in Buffalo New york and ask about their call center training program.
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It is a seven week on site program that will train you to do as you wish and they have job placement. Phone 716 882 5690. David Hardingham
-----Original Message-----
From: Brent Harding Sent: Friday, October 21, 2011 4:50 PM To: The Jaws for Windows support list. Subject: Re: Jaws in a call center environment Hi there. I've been thinking about getting into this line of work as well. I graduated a couple certificates in medical transcribing, but the market really fell out of that because of voice recognition, computers in the doctor's office, etc. I figured that working in a call center type of environment would be a good switch. I'm working with VR in Wisconsin and a job development person, but them and I are all stumped on the issues of Jaws customization, adaptations, etc. There sems to be little info on the net regarding what it takes to have blind people work in this type of environment. We have at least 1 or 2 distributers of Jaws, but nto sure if they do customization work like this. Where should I point the people I'm working with to hpefully make them better able to help me? Thanks. ----- Original Message ----- From: "Rob Hill" <rhill35@sbcglobal.net> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Thursday, October 20, 2011 9:55 AM Subject: Re: Jaws in a call center environment I work in such a setting. We have my phone and computer audio connected through a device. I have been helped trememndously by our in-house tech staff in consultation with the local JAWS distributor to have JAWS workable with or on-line data base. It's taken a lot of customizing, despite the software producer's insistance that the program is JAWs-Ffriendly. _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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dave grossoehme
First of all you need to take each company in to account as to what applications they are using. When you have answered this question take the next step and see what will be needed to make Jaws work with these applications.
Your Friend Dave -------------------------------------------------- From: "Brent Harding" <brent@hostany.net> Sent: Friday, October 21, 2011 3:50 PM To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Subject: Re: Jaws in a call center environment Hi there. I've been thinking about getting into this line of work as well. I graduated a couple certificates in medical transcribing, but the market really fell out of that because of voice recognition, computers in the doctor's office, etc. I figured that working in a call center type of environment would be a good switch. I'm working with VR in Wisconsin and a job development person, but them and I are all stumped on the issues of Jaws customization, adaptations, etc. There sems to be little info on the net regarding what it takes to have blind people work in this type of environment. We have at least 1 or 2 distributers of Jaws, but nto sure if they do customization work like this. Where should I point the people I'm working with to hpefully make them better able to help me?
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