Topics

moderated Returning an Item on amazon.com


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


Alan Robbins
 

And you won't. I've been on them about this for last couple of years. You
will need to call the 800 # and they will assist you. Complain a lot,
hopefully it will help. Prior to a couple of years ago I completed the
process independently.

Al

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, May 17, 2018 4:32 PM
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam


netbat66
 

i just returned an item yesterday and was useing window eyes and firefox esr 52
and i was not useing the accessibility site. many times i have better luck useing the normal web site to vied items and place orders because the accessibility site does not use headers on there pages.
most of the time if you want to switch between the two sites you have to log out then go to the other site.
if i don't i will go to the last site i logged into. no matter what site i type in the web page edit box.

-----Original Message-----
From: Alan Robbins
Sent: Thursday, May 17, 2018 1:40 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

And you won't. I've been on them about this for last couple of years. You
will need to call the 800 # and they will assist you. Complain a lot,
hopefully it will help. Prior to a couple of years ago I completed the
process independently.

Al

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, May 17, 2018 4:32 PM
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam


paul lemm
 

Hi,

Yeah I've had this problem too, although its not a perfect solution the only
way round this I've found is to shut down jaws and open NVDA, using NVDA you
can then select the tick box , plus the drop down menu which asks for the
reason for the return then click the next/continue button, then when on the
next page you can shut down NVDA and open jaws and continue from there on
in with jaws. Like I said its not a perfect solution, but it gets the job
done none the less. Hope this helps

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,
Pamela A. -ND
Sent: 17 May 2018 21:32
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam


Ekstrand, Pamela A. -ND
 

Thanks, Paul. I tried NVDA, but it kept saying "checkbox" every time I pressed an arrow key to navigate. I did notice that there is a more recent version of NVDA available than the one I have, so I will upgrade and try again.

Pam


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of paul lemm [paul.lemm@sky.com]
Sent: Thursday, May 17, 2018 4:52 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

Hi,

Yeah I've had this problem too, although its not a perfect solution the only
way round this I've found is to shut down jaws and open NVDA, using NVDA you
can then select the tick box , plus the drop down menu which asks for the
reason for the return then click the next/continue button, then when on the
next page you can shut down NVDA and open jaws and continue from there on
in with jaws. Like I said its not a perfect solution, but it gets the job
done none the less. Hope this helps

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,
Pamela A. -ND
Sent: 17 May 2018 21:32
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam


paul lemm
 

Hi,

I actually don't use NVDA much, its more just there as a backup in case jaws
doesn't work, so I'm not up to date with the different NVDA controls. But
using arrows /cursor keys the checkboxes on amazong are a little confusing.
What I do is go to the top of the page, then press the F key to cycle
through edit boxes and checkbox's etc., for some reason everything seems to
have two checkbox's, but its only one of them you need to actually
click/select. using the F key, when you reach the return options you'll hear
checkbox , with no other speech afterwards, ignore this checkbox. then press
F key again it will then read out your product , it's a really long bit of
text as it reads all its order numbers etc. here so it takes NVDA a while
to read it all, but there is actually a check box here , this is the one you
want to check, you can either wait until its finished speaking or just press
space bar, the first time you press space it says un checked, press it a
second time and then it will say checked, you can then tab to the drop down
box which lets you select reason for return, select that and then you should
be good to go. Sorry for the long email , hope this all makes sense and you
manage to get it all sorted.

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,
Pamela A. -ND
Sent: 17 May 2018 22:04
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

Thanks, Paul. I tried NVDA, but it kept saying "checkbox" every time I
pressed an arrow key to navigate. I did notice that there is a more recent
version of NVDA available than the one I have, so I will upgrade and try
again.

Pam


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of paul lemm
[paul.lemm@sky.com]
Sent: Thursday, May 17, 2018 4:52 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

Hi,

Yeah I've had this problem too, although its not a perfect solution the only
way round this I've found is to shut down jaws and open NVDA, using NVDA you
can then select the tick box , plus the drop down menu which asks for the
reason for the return then click the next/continue button, then when on the
next page you can shut down NVDA and open jaws and continue from there on
in with jaws. Like I said its not a perfect solution, but it gets the job
done none the less. Hope this helps

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,
Pamela A. -ND
Sent: 17 May 2018 21:32
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam


Brian Buhrow
 

hello. I have returned items through Amazon using Safari with
VoiceOver under iOS. The steps I used were:

1. Log into amazon using your username and password.

2. Find the My Orders link and click on it.

3. Find the specific order for the item you're interested in returning.
Assuming the time period for returns hasn't passed, there should be a
link that says, Return this Item.

4. Fill out the return form that comes up. I personally hate writing in
the text area of the Safari window, so what I do is compose a message,
e-mail it to myself, pick it up on my phone, using the native iOS mail
program, and copy the text of the message into the clipboard. I find
placing my VoiceOver cursor at the beginning of the body of the e-mail
message, then selecting "select by lines" from the text selection rotor
item, gives me the most efficient control and reliable way to capture the
text from my e-mail message.
Then, on the return form, I paste the text I copied from my e-mail message
into the box that asks for an explanation as to why I want to return the
item.


5. Once the form is submitted, subsequent notifications and instructions
come via e-mail. Sometimes they include links to pages where you can print
return labels. All of those should be pretty accessible.

Since I didn't see exactly where you were having trouble, I hope this
explanation is helpful and relevant for you.
-thanks
-Brian